Robinson Marsh
Cubitt Town, Greater London
(7)
Cubitt Town, Greater London
(7)
7 customer reviews
Chris
Robinson Marsh initially proposed £748 of deposit deductions two months after we moved out after loads of chasing. We had to go through deposits protection scheme ‘MyDeposits’ who had 2 star reviews for always siding with agencies.
Even with the biased protection scheme they lowered the deductions to £295 (saving us £453). Despite not reviewing 90% of our evidence properly. They solely used the check-out inventory as evidence despite our entire argument being we submitted extra photos of stained carpets & other damages at check in which never got included.
The agency deliberately used a different check-out company to the one who did the check-in and so when they did their check-out report they had none of our additional photos & check-in evidence.)
Other problems included:
- Agency illegally trying to kick us out with one month notice despite the contract saying two months had to be given. They eventually backtracked on this.
- Agency not fixing any of the problems we asked them to fix in at check-in including blocked drains which they then went on to try and charge us for at check-out despite us putting up with one working sink all year.
- 0 communication once moving out. Ignoring hundreds of calls and emails asking about our deposit.
- Illegally the agency never actually put our deposit in the protection scheme and had to transfer them the money only post us moving out with lots of chasing.
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Lee Griffiths
Keith who took our order for 19 starters and 19 mains..got everything spot on.. food was great
Reviewed on Google Maps
Rastislav Doci
Found me a tenant very quickly, excellent service, competitive rates
Reviewed on Google Maps
Simon Oldman
You have always been polite and helpful and you ensured that the corrective work needed to bring the property up to standard was commenced immediately the previous occupants vacated the premises. This resulted in most of the work being completed before my daughter moved in. What pleases me the most, though, is your continued contact with and help given to, my daughter and her fellow Tenants in correcting problems which inevitably develop over time. This confirms that Robinson Marsh is a very reputable and reliable agency More...
Reviewed on Google Maps
Jean-Pierre Durand
"The service I have received from Robinson Marsh has been excellent. They found me a reliable tenant and went put of their way to make sure every was ready before the tenant moved into the property.
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Reviewed on Google Maps
Ricki Singh
Just to express a heartfelt thank you to Wayne for all his help he gave us with my daughters new tenancy. Even though we viewed the property in the evening there was still someone in the office to take a call! When we did go up to do the inventory and drop a few things off Wayne kindly rolled his sleeves up and gave us a hand. I didn't think you got that kind of service these days. So thank you Robinson Marsh and an extra one to Wayne for his over the top help. More...
Reviewed on Google Maps
Warren Lambert
I have used Robinson Marsh for the tenancy of my property for almost a year now. As I live in South Africa, it is always difficult to monitor the status of my properties, and I rely heavily on having effective managing agents in order to protect my investments. Wayne has worked tirelessly to ensure that my properties are tenanted quickly, with high quality tenants and has a very hands-on approach to managing my portfolio. I am confident that issues arising are dealt with timeously and effectively, and have been pleasantly surprised at the cost effectiveness of using his services. I would have no hesitation in recommending his services as a managing agent to any landlord. More...
Reviewed on Google Maps
