Honesty, commitment and equality are the foundations of our company. Robertson Webb delivers straight-forward, clear and principled debt recovery solutions, working with your businesses to adapt our approach and meet your requirements.
1) You will always have a dedicated account manager to help manage your needs.
2) Time is of the essence - we understand that acting fast and efficiently can be the difference between success and failure.
3) We can trace and recovery debts worldwide, we are not geographically bound to just the UK.
4) We strive for results and we are dedicated to getting your money back in a fair and ethical manner.
5) We build on our relationship, a key to our success.
ery upset and disappointed with the service, I paid my funds up front to Stephen to resolve a few unpaid invoices for me. he made contact with the client initially but nothing was resolved, I was then informed that the escalation department would contact me and he then just stopped responding to me altogether!! I then searched the company on Companies House to find out that the company was created a few months ago March 2019 and has 1 employee assuming that's Stephen! I tried to contact via email and Facebook to no avail, essentially my money has been taken and no service received what so ever. the reason that I wrote this is that I wouldn't want anybody else to have the same experience as I have as a small business i signed up to ROBERTSON WEBB in good faith and have ended up in a worse position than when i started, I have now had to contact another company to resolve my unpaid invoices paying essentially twice. I will be reporting this situation to trading standards and will be pursuing Stephen to receive my funds back. More...
I Spoke with one of their advisors and initially they were going to enforce high court writ or baliff which I paid upfront for. But I received a phone a couple of days later saying I could not do high court writ and cannot use their bailiff for removal of tenant , I can only use Norwich bailiff, so waiting for a refund of my monies More...
Dear Marie, we are sorry you did not have the best experience on this occasion, we aim to make our services as easy to understand and straight forward to help your recovery go smoothly. We have attempted to contact you on several occasions now to discuss this matter with you further and of course issue a refund if you are not satisfied with the service and wish to cease your recovery, however we have been unable to get hold of you, so please do feel free to contact us through official channels and we would love to help. We can make recoveries with the assistance of High Court Enforcement Officers, however, in particular cases such as yours where you obtained a judgement before instructing us, it is the clients responsibility to ensure you have leave (permission) from the County Court to do so. We hope this helps in response to your review and hope to hear from you soon!
I had so many questions before I decided to proceed with debt recovery but Robertson Webb helped us all the way, friendly team and professional service! Thank you again!
The team at Robertson Webb have been helping me collect unpaid invoices from my clients which has freed up my time which means I can really focus on generating new business!