Proofreading, editing and writing services.
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Robert Winton Services
CV WRITING & IT SUPPORT & DEVELOPMENT
From 2013 to present.
• Providing proofreading, editing and copyediting services in a number of subjects, including (but not exclusively): science, technology, and geek culture; Christianity, religion, theology and the Bible; and film • Writing and editing CVs/resumes, cover letters, LinkedIn profiles and application forms via The CV Centre • Conducting IT development work, specialising in: the Business Objects Suite; SQL & databases; and Remedy
United Bible Societies
COMPUTER-ASSISTED-PUBLISHING OFFICER / IT ASSISTANT
• Supporting the translation and publishing processes, as well as contributing to new versions of the translation and publishing software (Paratext) • Training national Bible Societies in the EMEA region in the use of Paratext and other publishing software • Proofreading, checking and editing "resource texts" for Paratext • Contributing to the "helps" and training materials for Paratext and related software • Importing and converting older Biblical texts into Paratext to be checked and edited • Providing technical support to the whole office and performing maintenance, such as regular server back-ups
SERVICE LEVEL ANALYST
Managing, writing and distributing all Business Intelligence for the IT department, including that seen by non-IT staff and company directors
Unilever & Accenture
APPLICATION SUPPORT ANALYST
• Managing all incidents, problems, changes & projects for the "Food Solutions Datamart", a Business Intelligence (BI) system for the European out-of-home sales teams of Unilever • Ensuring that ITIL processes are followed at all times, and that the client is kept appraised of any progress
PROJECT TEAM LEADER
From 2004 to 2005.
• Assisting development of Remedy as the new problem, incident, change and configuration management tool • Implementing Business Objects as the sole MI reporting tool for Remedy, from requirements gathering through to implementation of the reports • Extracting, transforming and loading all data from the old system into the new Remedy system on go-live day
LEGAL AND GENERAL LTD
CONFIGURATION, INCIDENT AND PROBLEM MANAGEMENT ANALYST
From 2001 to 2005.
• Ensuring employees understood and followed the ITIL incident, problem & configuration management system processes, and that they met standards and followed guidelines
HELPDESK ANALYST / DEPUTY TEAM LEADER
• Working in a call-centre, responding to technical calls and using expertise to solve as many as possible • Updating and maintaining the Helpdesk intranet • Creating monthly statistical reports for all of production services and performing general administration
TeleTech UK Ltd
UK PRE-SALES HEWLETT PACKARD PRODUCT SPECIALIST
From 1997 to 1998.
• Dealing with telephone pre-sales enquiries concerning Hewlett Packard's range of home and business products, especially Netservers and storage devices • Ensuring all escalated enquiries were investigated by Hewlett-Packard's product managers and the technical support centre in Amsterdam
Crawley Employment Service Jobcentre
• Holding responsibility for a specific group of clients, ensuring their information was up-to-date and correct • Helping clients complete claims, holding interviews to check validity of claims, calming irate clients; and explaining the reasons behind the amount of benefit being allocated • Carrying out general office administration duties, such as sorting mail, allocating tasks, and publishing reports
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Robert Winton provides the following services:
- Website Copywriting
- Email Copywriting
- Network, Database and IT Support
- SEO Copywriting and Content
- Articles and Report Writing
- Blog Writing Services
- Brochure Copywriting
- Case Study Copywriting
- Data backup
- Database Development
- Hardware Infrastructure
- Marketing Copywriting
- Network Infrastructure
- Network security
- Script Writing Services
- Advertising Copywriting
- Data Sheets
- Database security
- Freelance Journalists
- Network Installation and Cabling
- Overall System Security
- PPC Advert Copywriting
- Press Release Creation
- Straplines and Slogans
- User Documentation
- White Paper Writing
- Writing Services