Robert Winton

Robert Winton

Robert Winton locationCrawley, England

Proofreading, editing and writing services.

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Services provided by Robert Winton

Robert Winton Services

Proofreader

Copy Writer

Copywriter

Database Developer

Biologist

SQL DBA

Work history from Robert Winton

Work History

Self-employed

CV WRITING & IT SUPPORT & DEVELOPMENT

From 2013 to present.

• Providing proofreading, editing and copyediting services in a number of subjects, including (but not exclusively): science, technology, and geek culture; Christianity, religion, theology and the Bible; and film • Writing and editing CVs/resumes, cover letters, LinkedIn profiles and application forms via The CV Centre • Conducting IT development work, specialising in: the Business Objects Suite; SQL & databases; and Remedy

United Bible Societies

COMPUTER-ASSISTED-PUBLISHING OFFICER / IT ASSISTANT

From 2009.

• Supporting the translation and publishing processes, as well as contributing to new versions of the translation and publishing software (Paratext) • Training national Bible Societies in the EMEA region in the use of Paratext and other publishing software • Proofreading, checking and editing "resource texts" for Paratext • Contributing to the "helps" and training materials for Paratext and related software • Importing and converting older Biblical texts into Paratext to be checked and edited • Providing technical support to the whole office and performing maintenance, such as regular server back-ups

SERVICE LEVEL ANALYST

From 2005.

Managing, writing and distributing all Business Intelligence for the IT department, including that seen by non-IT staff and company directors

Unilever & Accenture

APPLICATION SUPPORT ANALYST

From 2005.

• Managing all incidents, problems, changes & projects for the "Food Solutions Datamart", a Business Intelligence (BI) system for the European out-of-home sales teams of Unilever • Ensuring that ITIL processes are followed at all times, and that the client is kept appraised of any progress

PROJECT TEAM LEADER

From 2004 to 2005.

• Assisting development of Remedy as the new problem, incident, change and configuration management tool • Implementing Business Objects as the sole MI reporting tool for Remedy, from requirements gathering through to implementation of the reports • Extracting, transforming and loading all data from the old system into the new Remedy system on go-live day

LEGAL AND GENERAL LTD

CONFIGURATION, INCIDENT AND PROBLEM MANAGEMENT ANALYST

From 2001 to 2005.

• Ensuring employees understood and followed the ITIL incident, problem & configuration management system processes, and that they met standards and followed guidelines

HELPDESK ANALYST / DEPUTY TEAM LEADER

From 1998.

• Working in a call-centre, responding to technical calls and using expertise to solve as many as possible • Updating and maintaining the Helpdesk intranet • Creating monthly statistical reports for all of production services and performing general administration

TeleTech UK Ltd

UK PRE-SALES HEWLETT PACKARD PRODUCT SPECIALIST

From 1997 to 1998.

• Dealing with telephone pre-sales enquiries concerning Hewlett Packard's range of home and business products, especially Netservers and storage devices • Ensuring all escalated enquiries were investigated by Hewlett-Packard's product managers and the technical support centre in Amsterdam

Crawley Employment Service Jobcentre

ADMINISTRATION OFFICER

From 1993.

• Holding responsibility for a specific group of clients, ensuring their information was up-to-date and correct • Helping clients complete claims, holding interviews to check validity of claims, calming irate clients; and explaining the reasons behind the amount of benefit being allocated • Carrying out general office administration duties, such as sorting mail, allocating tasks, and publishing reports


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