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Response Security 1

Henstridge, Somerset

(37)
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‘19 Certificate of Excellence, 2019

About

Response Security 1 was founded in 2011 as a sole trading business since then we have become incorporated supplying security solutions across the uk and employing 10-15 members of our team, we pride ourselves on giving clients bespoke security solutions for complex projects yet still providing a customer based service to our domestic customers.

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3 hires on Bark

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Reviews (37)

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5/5

37 customer reviews

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24 July 2019

I installed a RS1 security system so long ago I can't remember the day. I now have a lifetime contract. Their service over the years has been impeccable answering with a phone call whenever an alarm was tripped. .
I was awakened a few nights ago by the alarm sounding off. The alarm was ringing for some considerable time. RS 1 did not ring.
I tried to call them the following day but got no reply.
Like Eila Handyside I need to know whether I can continue to t receive the excellent service they have provided over many years.
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17 June 2019

Initially great, but I now have been trying to get in touch for a week and all I am getting is an automated message on an answering machine. I need to know how to remove the alarm contacts from my door as I am getting a new door and have had no response from either telephone calls or emails. This is NOT acceptable! More...

6 February 2019

Very pleased with installation and very polite customer service. We had a little issue with one camera after a few months but they came back and sorted it out for us straight away. Would highly recommend to anyone needing any security system. More...

Reviewed on Google Maps

23 July 2018

Professional service you can trust . 10 out of 10

Reviewed on Facebook

23 July 2018

Great service, with the benefit of the personal touch, highly recommended!

Reviewed on Facebook

23 July 2018

Quality company and always there when you need them �

Reviewed on Facebook

23 July 2018

Fitted an alarm for my parents in the new forest. Amazing service, prices, system and customer service. Thanks to the team.

Reviewed on Facebook

23 July 2018

Had an alarm fitted by rs1, the workman was quick, tidy and efficient. The alarm is easy to use and as it is a monitored system I feel much safer at night being the only adult in the house. Also the panic button is a great bonus incase I'm ill or fall. Thanks rs1. More...

Reviewed on Facebook

23 July 2018

Fantastic company with great customer care. Iv used these guys for my my home and business security and I couldn't be more pleased. If I ever have a question they are always on the the end of a phone. Great after care and I'm very happy I choose this company above the rest. Keep up the great work.

Thank you

Ashley James
Managing Director
Britannia Chauffeurs
More...

Reviewed on Facebook

23 July 2018

Easy to deal with and excellent response to activations by patrol and dog handler.
Highly recommend

Reviewed on Facebook

4 December 2017

Good product. Straight forward installation. Helpful technician. What more could you ask?

4 December 2017

Very good service. Just what I wanted. Thanks.

Reviewed on TrustPilot

23 November 2017

First Class Service . Very polite and professional. Good value for money .

23 November 2017

Polite staff understood our needs and provided an efficient service without any delays or difficulties. Would recommend them . Good value for money .

Reviewed on TrustPilot

14 November 2017

Excellent Service, Highly recommend

6 September 2017

We have received good service from RS1

Reviewed on TrustPilot

8 August 2017

Friendly helpful staff and consistently good support.

Reviewed on TrustPilot

3 August 2017

Very helpful phone suport thanks you

Reviewed on TrustPilot

28 July 2017

Had rather a long wait to have sensors replaced on new doors

Reviewed on TrustPilot

2 June 2017

We are very pleased with the service we have received. On a few occasions we have mistakenly triggered our alarm most recently when we were have a door replaced and the workmen did not even tell us the alarm had gone off. However we were alerted on our return home by a message from Response who then talked us through disengaging that part from the system temporarily. More...

Reviewed on TrustPilot

30 May 2017

I have no reason whatever to say anything but excellent on all counts that are relevant

Reviewed on TrustPilot

29 May 2017

Having had a very bad experience with a previous security company, it is so very comforting to be able to trust in a cmpany, the calibre ofResponse Security 1. I have complete confidence in their ability and professionalism. My only, slight, criticism is that sometimes after reporting a fault/problem, I am left wondering if the matter is receiving attention due to the time lag in informing me.I have reccomended R.S.1. to other people who require security advice. More...

Reviewed on TrustPilot

28 May 2017

Excellent quick response. Any problems sorted out immediately (not that there have been any for some time). Always courteous and understanding of false alarms. Services easily arranged.

Reviewed on TrustPilot

28 May 2017

On the rare occasion when I need to contact the company my query is always dealt with in a very efficient manner

Reviewed on TrustPilot

27 May 2017

knowing my house is looked after when I am at home or away, you are always there checking on me when I have had an incident of any kind to make sure I am safe gives me peace of mind. What more could one ask for, thank you. More...

Reviewed on TrustPilot

27 May 2017

From the installation of all the equipment to answering our questions we have had nothing but polite and professional service - something that is often missing these days.

Reviewed on TrustPilot

27 May 2017

In any communication the response from staff has been extremely helpful and polite. Any concerns I have raised have been efficiently and quickly dealt with. I would certainly recommend RS1 to anyone. More...

Reviewed on TrustPilot

27 May 2017

Does what it says on the tin. Queries and any problems arising always dealt with quickly

Reviewed on TrustPilot

27 May 2017

Always answer the phone quickly & politely.Always helpful.I would certainly recommend them to someone wanting a reliable security system.

Reviewed on TrustPilot

27 May 2017

good service at a reasonable price

Reviewed on TrustPilot

27 May 2017

Any contact we have had with the company has been positive. Staff are always helpful and friendly.

Reviewed on TrustPilot

20 May 2017

Fortunately I have not been in the situation where I have had the need for R.S.I. to come to my assistance due to a break in but when I accidently pressed the wrong button and the alarm went off (I think this happened twice) the response was immediate by receiving a phone call to confirm if there was an intruder in the premises. This reassured me that R.S.I. are vigilant at all times. More...

Reviewed on TrustPilot

20 May 2017

Having been conned by the original alarm installer and then by a useless monitoring company, I was rather wary when contacted by RSI. I can only thank my lucky stars that I took the offer of their monitoring service, as they have been completely reliable and professional in their services to myself and my alarm system, which up to their intervention was an expensive white elephant. I recommend this company whole heartedly.B.Paxman More...

Reviewed on TrustPilot

19 May 2017

Have had excellent service from day one.If when a problem has arisen it has been dealt with efficiently.Wouldnt have any hesitancy in giving recommendatio

Reviewed on TrustPilot

19 May 2017

Very good company. Helpful staff who put customer satisfaction high on their priority list. Been with them many years and always had excellent response whenever I had any problems.

Reviewed on TrustPilot

19 May 2017

All contact with the company has been professionally handled and when the system needed servicing (New batteries) it was promptly and smoothly effected. Fortunately I have not needed to call on them for a security response but I have every confidence that it would be handled equally well. More...

Reviewed on TrustPilot

19 May 2017

Response Security have been very helpful and efficient when we had problems spending considerable time to get the system resent and also later to switch off the ear splitting siren in the house which had set off tinnitus in my wife's ears. Also arranged for replacement of batteries. A company whose staff that seem to care. More...

Reviewed on TrustPilot

Q&As

Providing peace of mind and good security to homes and businesses.

I noticed a huge lack of service within the security industry so decided to start a customer focused security company.

Good old fashioned customer care with the latest security technology security products. we also are among the very few that will actually take the time to demonstrate our products we install.

For a free demo please contact our office on 0800 622 6542.

Services

Professional installers of IP based and HDCVI (HD over Coax) CCTV Systems.

Primarily Daitem and Visonic Alarm Systems.

Both audible and visually verified Scaffold Alarm Systems - Both reporting back to our Alarm Receiving Centre.

Our in house receiving centre operates on a continuous 24 hours, 7 days a week, 365 days a year basis guaranteeing you and your family full cover throughout the year.

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