R.B.Steel Overseas Movers & Storers

I recently moved from the UK to Germany and hired R.B. Steel to organise the transport. My goods got stuck at the customs because the documentation I provided to R. B. Steel was not forwarded to customs. In addition, the invoice required for customs documentation was filed with a wrong name and the contractor hired by Steel did not forward the request for a corrected invoice to the company. In the end, I had to provide all my documentation again directly to the courier service (TNT) hired by Steel, and in addition had to inquire on the invoice issue with TNT and tell Steel what to do. The entire issue delayed my delivery by over two weeks, while it could have been resolved in in less than a day if Steel's contractors would do their jobs properly. After I had finally received my goods I asked for a financial compensation of £100, which was the amount I had paid to Steel for customs documentation, which I considered not provided by the company (or at least very, very poorly executed) as I had to do everything myself. I exchanged several emails on that issue with Mr James Steel himself (supposedly the owner of the company), all of which in a very polite but insisting tone. Mr Steel did show any understanding or sense of responsibility for the troubles caused and rejected to provide any compensation. In his last email he became very sarcastic, insinuating that it's kind of my own fault since I chose to live in Germany, and that I shoudl have told him in advance that I were a bonded customs agent (which I am certainly not, but I am also not a professional company dealing with overseas moves but screwing up customs documentation). If I had known that the transport of my goods would be organised through a courier service, I would have done it myself: faster and for about half the price. In addition I would not have had to deal with such unpolite person, not willing to admit that his company (and their contractors) made mistakes and step up accordingly, like Mr James Steel. -5 out of 5 stars. More...

Gerry is a very friendly and helpful person and I have found him very accommodating. The best thing is that his storage facility is near where I live in Anniesland which is very convenient. The only thing I would say is that the container is outside and not part of a building which doesn't bother me that much.Marilyn McDonald. More...

Reviewed on Google Maps

Not bad easy to deal with

Reviewed on Google Maps

First class service from a long established local company. Worked with these guys for years and have provided excellent storage facilities at Old Kilpatrick.

Reviewed on Google Maps

Moving from UK to Germany. My family and I recently moved from Oxfordshire, UK to Hamburg, Germany and the experience from start to finish was exceptional. From the moment I picked up the phone and spoke with John at RB Steel Movers (Iver office) to the move date and finally we received our furniture in Germany, the who process was perfect. Highly recommend these guys. More...

Reviewed on Google Maps