Rascom I.T.
PO10, Emsworth
(18)
PO10, Emsworth
(18)
I provide IT Sales and Support services to home users and small-to-medium business customers. My primary customer base is in and around the Emsworth area of Hampshire but I also have retained a large number of customers in Wiltshire having been based there until around 2016 in addition to customers all over the over the UK including Cheshire, Oxfordshire, London, the Midlands and Cornwall.
18 customer reviews
Mrs. Wendy Elizabeth Corney
Having lost both my emails and the Internet I was desperate to get up and running again. I found Rascom I.T. on the Internet before it broke down and Rob tried to sort out my problem remotely but my security system wouldn't let him in. He came out within a few days and sorted all my problems out and got me running again. The main thing I felt was very helpful was that he explained what was going on and how he could cure the problems and explain in language I understood. Thank you Rob, I will sing your praises to anybody with a similar problem. More...
Reviewed on TrustPilot
James McCann
I have been using RASCOM for the last six years across two small businesses. My current IT hardware system was purchased through RASCOM and has been a delight to use. The set-up and ongoing remote support has been a game-changer. Genuinely remarkable service. More...
Reviewed on TrustPilot
SylviaP
As a home user with little technical knowledge Rob is always very supportive & helpful. He is extremely knowledgeable & I highly recommend his services
Reviewed on TrustPilot
Jamie Robb
Rob has looked after our IT requirements for many years and guided us through many changes. I would highly recommend him. Jamie Robb MD Marlborough Tiles Ltd
Reviewed on TrustPilot
Irene de Best
We have been working with Rob for many years and have always had excellent service.
Reviewed on TrustPilot
Sarah Slade
I can’t recommend Rascom highly enough. Rob always gives 110% and has never let me down. Excellent service. Bought multiple computers & laptops through Rob and all top quality
Reviewed on TrustPilot
Eric Lépine Artisan Chef
I had new amazing machines promptly instored with software, all done without any disturbance and loss of data, amazing professional work, strongly recommended. Great support too,
Reviewed on TrustPilot
Jay Harrison
Needed a quick upgrade in terms of memory and ssd on a new machine and had the work done within a day which was fantastic and at a good priceCan definitely recommend Rascom for anyone looking to upgrade hardware
Reviewed on TrustPilot
Tessa Loat
Rob is very helpful and extremely knowledgeable. Goes above and beyond to get you sorted!
Reviewed on Facebook
Nikki Walters
I recently purchased two laptops from RASCOM. The advice and support received was first class. I highly recommend RASCOM and will not go anywhere else again.
Reviewed on Facebook
Mark Norris
Top class installation this week. Thank you RASCOM. Top quality service.
Reviewed on Facebook
Sandra Bosley
Rob, it has always been good doing business with YOU,and your after sales customer service is second to none.
Reviewed on Facebook
Elaine Hyde
Have worked with Rob many years, he has always been there for support and always sorts any issues that I have come across, well recommend Rob, great guy and customer service. Thanks again Rob. Elaine
Reviewed on Facebook
Elaine Hyde
Have worked with Rob many years, he has always been there for support and always sorts any issues that I have come across, well recommend Rob, great guy and customer service. Thanks again Rob. Elaine
Reviewed on Facebook
Mark Norris
Top class installation this week. Thank you RASCOM. Top quality service.
Reviewed on Facebook
Sandra Bosley
Rob, it has always been good doing business with YOU,and your after sales customer service is second to none.
Reviewed on Facebook
Debbie Reid
Reviewed on Facebook
Peter Alcock
Reviewed on Facebook
What inspired you to start your own business?
I started my business in 2003 after beng made redundant from a company providing consultancy to the automotive industry. At the time, I was responsible for buying and supporting office-based staff and consultants based throughout the world so have considerable experience in working with businesses and direct end-users.
Why should our clients choose you?
I have morals and principles. I will not sell products to customers that I would not be willing to use myself and I will recommend the most cost effective solution to my customers - the one which is finanically beneficial to the customer, not to my bank balance. For example, if it makes more sense to upgrade an existing computer system at a cost of, say, £150, than to buy a new computer for £500 then I would always recommend the cheaper option.
I have an excellent customer reputation and retention and I have no plans or intentions to do anything to affect that. The vast majority of my work comes from customer referrals and recommendations but I still deal with customers who I have been working with for 10-15 years or more.
I always aim to offer a quick turnaround service as I don't want my customers to be without their computer equipment for longer than is absolutely necessary.
Can you provide your services online or remotely? If so, please add details.
My website lists many of the products and all of the services that I am able to offer but I prefer to deal directly with the customer rather than through any online ordering or query process. The results are always more satisfactory and I can make sure that the goods or services are exactly what the customer needs.
I do offer remote support services and having used these for a number of years, where onsite work used to make up a larger percentage of my business it has now reduced considerably as a result of being able to support systems remotely which is not only quicker but also cheaper.
What changes have you made to keep your customers safe from Covid-19?
I have been maintaining Covid-19 precautions wherever possible. No more than 2 members of the public (from the same household) are currently allowed into my office and all visitors (and myself) must wear a facecovering in the office unless exempt.
It has always been my practise to use anti-bacterial wipes to clean any computer equipment left with me before use and also before returning it to my customers. I will be continuing that practise throughout, and after, the Covid-19 pandemic as I believe this offers an extra layer of protection for myself and my customers.
Where lockdown restrictions have been relaxed and I am able to work on customer premises (homes or offices), I take a rapid lateral flow Covid-19 test on before attending ths site and will report the results to the relevant authorities and agencies. I wear a facecovering at all times when working on customer premises and also regularly use hand sanitiser to ensure any surfaces I come into contact with are safe.
IT Support
I provide a professional yet personal IT support to all of my customers.
I will always offer the most cost-effective solution to my customers in the first instance as many problems can be fixed quickly and at low cost without having to buy expensive replacement equipment.
I offer a no-fox, no-fee free diagnostics servcie so will never charge for work done if I cannot fix the problem and/or without quoting first.
Virus, spyware and malware removal
I use a range of applications and solutions to remove any trace of malicious content on a user's infected system.
In the absolute worst-case scenario, a complete rebuild of the system may sometines be the most reliable solution.
Desktop computer sales
I am a reseller for Lenovo, Shuttle and Intel.
As an independent reseller, I have access to a wide range of new and refurbished desktop computer systems including NUC Mini-PC's, desktop, tower and rackmount solutions.
Every system supplied is setup and configured prior to supply. All of the latest Microsoft Windows updates are applied, in addition to the latest hardware device driver software for video, audio, networking and other motherboard components. Each system is also put through a comprehensive testing, clean-up and performance optimisation process prior to supply.
Laptop computer sales
I am a reseller for Lenovo, HP, Acer and Asus.
As an independent reseller, I have access to a wide range of new and refurbished laptop computer systems.
Every system supplied is setup and configured prior to supply. All of the latest Microsoft Windows updates are applied, in addition to the latest hardware device driver software for video, audio, networking and other motherboard components. Each system is also put through a comprehensive testing, clean-up and performance optimisation process prior to supply.
