Professional Garage Concepts

The work they did was great. They put in a new garage door opener which is much more quiet than ours was.

They were sent out through our home warranty company because our motor was broken. They replaced our unit (which was old) with a new Genie opener (builder grade) They programmed the wall control and my husbands clicker that he had for his truck but they did not program my 2017 Suburban. Not sure why. When we tried to program it ourselves, we found out we needed the remote that came with the opener. I checked with the Genie site, the manual they gave us and more. I found that the garage door opener did indeed come with a remote. I called them about it and they said they keep the remote controls because they don't make enough money working for a home warranty company plus they said the opener was broken but not the remote. Well I don't have a remote. I told them I can't program my car. Can't find a learn button on there. Asked them about it and they did not know where it was either. I called them back multiple times only to be told today they would sell me one but it would cost me 59.00. They told me before that they get 97.00 for the motor, they did not tell what other money they charge and get paid but they get paid labor and for the chain, etc. The cost of the new Genie is 138.00 (give or take from Home Depot, Lowes, Genie, Amazon and more) I told them that amount was more than what the remote would have cost by process of subtraction. Seems to me if they bought this opener, it came with a remote, they accepted the amount from the home warranty company, then it would stand to reason that they really aren't losing anything additional. I was willing to pay for it but not at a huge mark up like they wanted This really is an issue of customer service. They weren't willing to come out to program my suburban. They said they programmed the wall and my husbands clicker and that was enough. They left knowing the suburban wasn't programmed and we did not know there was going to be an issue. It would stand to reason that they would have supplied the remote at the time of installation since it was part of the box. It would stand to reason they would have programmed my car at the same time. It would stand to reason that they would not complain to a customer that they don't make enough money off of having contracts with the home warranty companies. It would stand to reason that they would just have handled this the first time I called and not made me call and call and call to get an answer that they know is just poor service. More...

I had a problem with my garage door, wouldn't open all the way.  Julian the technician came to our house and he was very knowledgeable.  He had a very good attitude about everything.  I highly recommend this company! More...

Reviewed on Yelp

I guess the business is typically closed on Saturday. However, Julien came by and fixed the broken spring and cables on the garage. It actually works better than it did previously. Thanks for being patient and a great job. More...

Reviewed on Yelp

We just closed on our new home and needed immediate work on the garage door openers. Our Home Warranty Insurance Company sent Professional Doors to fix the problems. I was contacted immediately and an appointment scheduled quickly. Brian Reyes was our installer and Jennifer was my contact in the main office.  Both extremely professional and courteous at every turn. The work was done quickly and all clean up was completed quickly.  I would use this company again for any garage door/opener, etc. need in the future. Definitely professional and efficient company, crew and office staff. More...

Reviewed on Yelp

These guys are pros. Too many in this business are sloppy or don't know what they are doing. Not Professional Garage Doors - great crew, polite, fast, and get it right the first time. Had two doors replaced.

Reviewed on Yelp