Prime Physiotherapy & Performance

Only have good things to say about Prime. From day one I have been there till now. They have been more than welcoming to me. The front desk staff always professional and kind. I started up with Joel but shortly after I started with him, he left. I thought I would have to explain everything again but Megan Stone picked up from where Joel left and knew exactly what to recommend despite not being present in the initial meeting. I had been struggling with my injury for over a year now and in just 6 weeks with Megan, I feel way better and have gained a lot more knowledge. The exercises she recommended, have worked wonders; the IMS she recommended have made me feel like a million bucks and I sure will be implementing the majority of those exercises with my daily workouts. Thanks Prime and thanks Megan... Y'all are awesome :) More...

Reviewed on Google Maps

The Prime Medical Group is an excellent Primary Care Facility. Dr. Matt Smith and the administrative staff- Santana and Sarah have exceeded all my expectations in securing a new family doctor. My initial appointment was booked in a timely manner, and a follow-up appointment was secured a few days later. Lab reports were received and explained in detail by Dr. Smith, with several recommendations offered for future self-care. I would not hesitate to recommend Dr. Smith and the medical group to folks looking for a family practice. Thank you all for your professionalism, timely follow-ups, and courteous manner. Todd B. More...

Reviewed on Google Maps

After Seeing Riley Weatherhead just a couple of times I made drastic improvements with my neck and back that other places haven't been able to help with over the last two years. Riley's knowledge is incredible and he truly has a passion for helping people. Riley's not one of those Physios who you walk into a room and gives you a piece of paper of exercises and you walk out. Riley takes the time to thoroughly examine me every time, works on my neck and back and spends time in the gym working on exercises. I would 100% recommend Riley! More...

Reviewed on Google Maps

Thank you Toni for giving me the resources I needed to improve on-going issues I have with my neck and shoulders. With her expertise in kinesiology she gave me a thorough assessment of where my weak areas are and where I have extreme tightness. She setup an exercise program to both reduce the pain and strengthen these areas I have had on-going issues with. Over the last nine months she has progressed me from basic stretching exercises to more advanced strengthening exercises that has improved my overall health. More...

Reviewed on Google Maps

I've been working with Antonia Rizea for half a year for kinesiology and hydro therapy with amazing results. She is great at targeting problem areas, creating effective routines, and monitoring my exercises, quickly pointing out what I am doing wrong and providing constructive feedback for immediate adjustments. Without her I don't believe my recovery would be as quick as it has been. With her I not only was able to reduce pain, but I have been able to strengthen weak areas to help prevent it from flairing up. I've seen a few specialist before her outside of Kelowna but it is rare to find someone who shows genuine concern for my recovery as she does. I don't think you can find someone better to work with on building your strength gaining permanent recovery from injury. More...

Reviewed on Google Maps

Wow! Beautiful clinic and the ladies at the front desk are so friendly and efficient. They got me in much sooner than I expected and the staff went above and beyond to make sure I was taken care of. Thank you so much for making my experience so stress-free!! More...

Reviewed on Facebook

This week we went to meet with our new physician, Dr. Matthew Smith in the Prime Medical Office. From the time we walked in the new and clean office, we were greeted by 2 ladies at the front desk who were very helpful, friendly and easy to talk to but professional as well. No wait time at all and when Dr. Smith came in, he definitely was very attentive in listening to our medical history and gave us his opinion about certain things and suggested helpful ways to maintain our fitness and well being. We found him to be very knowledgeable and extremely intelligent coming right from college. He is a very friendly and approachable Dr. We highly recommend this office for your medical needs. More...

Reviewed on Google Maps

Dr Matt Smith is our new family doctor. He is smart, efficient and a partner in our health care management. We are so thankful for the care he provides. He speaks with our 8 year old not "at him". Very impressed. The Somfai family More...

Reviewed on Facebook

The best walk-in & family clinic in Kelowna. After seeing the 30+ person line-up outside the Spall Medical Clinic I decided to check medimap for other options. PRIME Medical had a walk-in time of zero minutes and great reviews so I decided to try it. The facility is brand new, had absolutely no wait time, and my doctor (Dr. Matthew Smith) was great. If you need a walk-in or family doctor this is definitely the best option in the Okanagan. More...

Reviewed on Google Maps

Ingrid saved my life. I had almost given up and assumed that the pain I was dealing with was my new norm. After trying many other treatments and physiotherapists I had lost almost all hope to being pain free again. Highly recommend Ingrid!!!

Reviewed on Facebook

Best trainers, physios, chiros, and doctors in town. One-stop shop with a beautiful gym to workout in!

Reviewed on Google Maps

I love this place, everything and everyone at Prime is phenomenal. I train at their gym with Brandt and have gone to Riley for physiology and constantly have the best experiences. I no longer feel constant bad pain and I'm getting into better shape every visit. Couldn't live without Prime!!! More...

Reviewed on Google Maps

Gerome is fantastic, very knowledgeable and professional. When injuries and pain cloud your life up it's a really big deal when you find someone who understands and helps turn it around!

Reviewed on Google Maps

Top level professionalism in their field. The caring and motivating attitudes guide and help the patient to progress to a better life style. Our whole family, from semi-pro sport to seniors, has benefited from this outstanding clinic. We have recommended Prime to many friends. More...

Reviewed on Google Maps

Chose this place to do physio for my WCB related injury and couldn't have been more satisfied. Gerome, Toni and the entire Prime team helped me get healthy after a very difficult back injury, and thanks to them I am back healthy and feeling better than I have in years.

Reviewed on Google Maps

I had a family member see Ingrid for vertigo. This first treatment was terrible, as the patient was so nauseous. Ingrid was so kind and caring. She even came in the next day, on her DAY OFF, to redo the treatment. Which was successful. 100% recommend. More...

Reviewed on Facebook

Joel and the team at Prime helped me get my life back on track after a back injury that left me uncertain about my future in many ways. Nine months of hard work and perseverance later, I can finally say my back feels better than it has in over a decade. I couldn't have done it without the knowledge and guidance provided by everyone at Prime. Thank you! More...

Reviewed on Google Maps

Amazing experience dealing with Prime Physiotherapy and Joel in particular. I had never seen a physio in the past for injuries, I had always just suffered through and let time heal it. Ended up getting really frustrated with a recent elbow injury and was referred here by my massage therapist (Jen Cuddington, also amazing FYI). Anyways Joel has been an incredible help and resource on the road to recovery. He is so knowledgable! The exercises and education as well as the therapies..just awesome! Really speeding up the recovery process. Feel pretty foolish for not using this fantastic resource in the past! More...

Reviewed on Google Maps

I've worked with 3 different PT's (Joel, Ingrid, Jerome) with 2 different injuries and I cannot say enough good things about this place. Any of the PT's I've seen at Prime were way more inclined and motivated to help than any other Physio I've been to.Joel and Ingrid have gone above and beyond in helping me with a Herniated disk and Sciatic pain. Joel is very knowledgeable and straight to the point and was able to correct things I was doing wrong for my back that another PT at a different physio didnt correct. Ingrid is also very knowledgeable and helpful She probably does the best IMS in town!I only had 2 or 3 sessions with Jerome following an ankle surgery but he gave me some great pointers and stretches that I still use today.The facility is amazing and the front desk is always very nice and easygoing. I try all the time to reccomend these guys to anyone. More...

Reviewed on Google Maps

I got injured at some point during my martial arts training. I thought I had just pulled a muscle in my shoulder and kept training. Once my arm went numb, I realize something had gone too far, went to the doctor and got a referral to physio. A few teammates referred me to Prime and said they had all had outstanding experiences there. Through my treatment, we found I had torn multiple muscles, my labrum and done nerve damage. The team worked together and through non-invasive treatment, electrical muscle stimulation and progressive exercise routines, they helped me repair the damage I had done and got me back to regular training. They even kept in contact with my coaches to I could do some modified training while I recovered. More...

Reviewed on Google Maps

Joel immediately sorted out a problem I thought would be a much more complicated.

Reviewed on Google Maps

I recently injured myself at work. After seeing my GP it was recommended to me to try physiotherapy. I called Prime Physio to see if they had any available appointments. That phone call and every other interaction with the company has been exceptional. The efficiency and professionalism shown by all staff that I interacted with was above and beyond. My appointment was scheduled with Tamara Umpherville. On the first visit Tamara conducted a thorough review of the workplace injury and asked all the questions that she needed to make a diagnosis. She was extremely knowledgeable and thorough.Tamara developed a treatment plan consisting of hands on treatments, traction and home exercises. The treatment was approximately 8 weeks and at every step I felt continuous improvement.Tamara's demeanor and approach were always professional, caring and very informed.This has been by far the most pleasant interaction with a medical professional and company that I've ever had. From day one I felt thoroughly taken care of. Thank you! More...

Reviewed on Google Maps

This place is top notch. I'm very active in all sorts of extreme sports and get injured quite often and have been to many different clinics and have had my best results here!

Reviewed on Google Maps

I tore my MCL back in September, I asked for a sports based physiotherapist and was sent to see Joel. I received the best treatment from Joel, very thorough and patient. Back skiing and running by November! Thanks team at Prime!! More...

Reviewed on Google Maps

I injured my shoulder playing volleyball and it was further exacerbated by my less-than ergonomic set up at work. I had my initial consultation with Antonia Rizea, the Kinesiologist at Prime, and she brought to light all of the areas I should focus on in addition to my shoulder. This kick-started me in such a way that I had the motivation to work on my body to get it back to the best shape so I'd be out of pain and able to participate in sport without worry of future injury. Toni has then put together a strengthening regiment and meets with me on a regular basis. She's so encouraging and I'm really seeing an improvement! It also helps that I feel incredibly welcomed by the staff at Prime every time I go for my appointment. Highly recommend!! More...

Reviewed on Google Maps

Joel is very experienced, means he can identify the problem, explain it in a simple language, and suggest solutions.

Reviewed on Google Maps

Joel has been amazing at helping me recover from several issues (knee & lower back). He is knowledegable and thorough and always helps me get back moving with great range of motion, improvement in strength and best of all free from pain. Joel, Tyler and the rest of the team are friendly and professional and I highly recommend them. You will be thankful! More...

Reviewed on Google Maps

Last week I had a whole new physio experience. This is a top notch clinic with a professional, caring team. Riley was patent with a practical approach. His hands on manipulations were amazing and his at home solutions were helpful. I would highly recommend Prime Physiotherapy More...

Reviewed on Google Maps

I first came into Prime with a back injury from powerlifting. I had never had such a injury and was scared I would never lift again. Riley was very thorough and having his own experience in weightlifting was invaluable and made him stand out from other physiotherapists I've seen in the past.Within 3 weeks I was good as new and thought having someone review my compound lifts would be a good idea (to prevent another such injury). Riley suggested I work with Luke.I've only had 2 sessions with Luke and have gained more knowledge and concise feedback than working with other trainers over the last 8 years. From the first squat he spotted my "weaknesses", honed in on those muscles and set up a plan. Luke is very clear and professional in his explanations/coaching. I would highly recommend Prime to anyone experienced or new to weightlifting. My experiences at Prime are invaluable! More...

Reviewed on Google Maps

Always a great physio experience, have been seeing Joel for a number of year for various injuries and have always been blown away by his knowledge and advice. For any martial artists looking for a good physio, that undestands what the body needs to be able to do to perform and compete in different arts ((BJJ , wresting, boxing, or muay thai) I would highly recommend seeing Joel at Prime Physiotherapy. More...

Reviewed on Google Maps

Joel is my go to guy. Has treated me for multiple injuries and never let me down. I now travel from out of town to specifically go to Prime.

Reviewed on Google Maps

I've been to numerous physiotherapists but have never come across anyone like Joel. He's not a big box store who sells as much treatments as possible. Instead, he treats each patient like a puzzle with the information you present and then looks for the missing pieces with you. Then he actually gives you homework to help with the solution instead of encouraging multiple follow up appointments. This is the best form of therapy i have received and encourage everyone to try Joel out and see the results yourself.Thanks for helping me through one of the roughest patches I've been in. More...

Reviewed on Google Maps

I have been to several Physiotherapists in my life. This is by far the best facility and Therapy I have ever encountered. The service from all the staff is very professional . However the treatment and care for my shoulder that I have received from Physiotherapist Kailee Grayston has been life changing for me. Outstanding! Thank you Kailee More...

Reviewed on Google Maps

I have been a client of Prime for several years and currently working with Sherysse Hayward for message therapy. I have benefited from these treatments and would recommend this treatment for anyone.

Reviewed on Google Maps

I had been suffering with hip pain for 5 months before meeting with Joel at Prime. It was hampering my ability to practice yoga, hike, even go for a walk. I had tried chiropractors, orthotics, doctors, x-rays, you name it! After following the exercises and explanations given to me by Joel, my hip pain disappeared within 3 or 4 days. I have kept up on my exercises, and have been able to return to all of my regular activity. I am in awe of Joel's expertise... his knowledge of the human body is spot on! Thank you so much! More...

Reviewed on Google Maps

The team at Prime is fantastic. I've seen Joel for countless injuries over the years and each time he gets me back to form, usually in better shape than pre-injury.

Reviewed on Google Maps

I know it's frowned upon for staff to write a review of their own company.But I felt I HAD to write this review as this is officially #100 review. This is the strongest team I have ever worked with, and I am proud and honored to work along side this great crew of physios/massage therapist/kinesiologists/front staff. Every one brings their A game and always put the patients first. I am looking forward to expanding our business but never at the expense of quality. Keep up the great work team!Joel More...

Reviewed on Google Maps

Joel is the best. His colleagues are fantastic. They have fixed me up more times than I count. If you need repair you can’t go to a more qualified group. Thanks Prime!

Reviewed on Google Maps

Very professional, knowledgeable and personable staff, from the ladies organizing the office and making the appointments to the therapists who treat and care for the patients. I would highly recommend Ingrid for IMS and physiotherapy treatment. She is caring, empathetic and extremely skilled at what she does. More...

Reviewed on Google Maps

When I had a serious issue with my neck and chest pain, Gerome took care of me very well. He diagnosed my symptoms and treated me professionally. I feel much better now. Thank you so much for your professionalism. Take care. More...

Reviewed on Google Maps

Thx for the great work prime!!

Reviewed on Google Maps

Joel and his team are the best in the city. I have 3 active athletes and he has patched them up more times than I can count. I trust Joel implicitly with his diagnostics, preventative care programs and post-surgery rehab. I don't even bother going to doctors, Joel has us well covered. Thanks Team Prime! More...

Reviewed on Google Maps

I have suffered with Foot and Leg issues this past year. Joel is extremely knowledgeable and has assisted me in urgent care with my dr. and surgeon. After I had a private MRI he gave immediate advise to seek urgent care outside physio. Resulted in Hip Replacement and was done very quickly with his advise. Excellent care. More...

Reviewed on Google Maps

Joel is a great physiotherapist! Would highly recommend to everyone!!

Reviewed on Google Maps

Joel at Prime Physiotherapy has been awesome at helping 3 members of our family. I have and will continue to recommend Prime Physio to my friends.

Reviewed on Google Maps