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Premier Kitchens & Bedrooms

Arbury, Cambridgeshire

(198)
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‘19 Certificate of Excellence, 2019

About

Premier Kitchens & Bedrooms offer a FREE plan and design service with no obligation to buy! We are pleased to offer full building works as part of the Premier Package allowing you to completely transform your room into the living space you have always dreamt of.

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Reviews (198)

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4.5/5

198 customer reviews

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6 December 2019

Wonderful customer service. But went into receivership a few days after order placed.

Reviewed on Google Maps

27 November 2019

My experience of using Premier Kitchens & Bathrooms was an absolute Pleasure Totally Professional & I felt Stress Free at all times. Most of all, they completed an outstanding wardrobe I have been dreaming about for years! Of which, I am % happy with The fitter Rai was so nice & friendly, also extremely tidy I would Definitely recommend them & I would use them again to improve my property. Many Thanks☺️ More...

Reviewed on TrustPilot

13 November 2019

I had a very good experience with Premier kitchens & bedrooms. I needed built in wardrobes for two bedrooms and the process went so smoothly. From the initial visit all the way through installation - there was a slight hiccup with the handles but the customer service team were on it straight away and I didn't have to wait any longer than a week before it was sorted. I would definitely use them again if I needed anything else for my bedrooms or kitchen. More...

Reviewed on TrustPilot

10 November 2019

So pleased with our fitted bedroom. The fitter, worked very hard and finished exactly when expected. Only hitch was 2 missing handles, but these were fitted the following week. Our second fit from Premier and so pleased with the price and work. More...

Reviewed on TrustPilot

7 November 2019

I had a wall knocked down and kitchen and utility installed.All workmen were pleasant and professional, especially Kenny and Duncan the kitchen fitters, Nick the electrician, Craig the builder and Nigel the plasterer who all worked extremely hard and went above and beyond. Absolute perfectionists!The customer care team unfortunately were somewhat disorganised so I ended up relying on Kenny to find out the itinerary for the next day etc as my calls weren't always returned, I was given false information and one day I waited in for a builder to turn up who when I spoke with him wasn't scheduled until the following day!!!Anyway, I'm very happy with my kitchen its beautiful but there is a lump under my kardean flooring and my hob won't link with the extractor hood. (Something I need to make Premier aware of).Apart from the lack of service from the customer care team I would definitely recommend Premier for the sheer professionalism of Kenny and Duncan! More...

Reviewed on TrustPilot

28 October 2019

A massive surprise! We set out to get a few quotes only and establish a budget based on a market we had no experience of. The service was just right . Helpful and quick. We were not bothered by endless irritating drops in price, which always make me suspicious. Sales, survey and after sales all professional and helpful. The kitchen is fantastic quality with nice little touches included, too many to list. My husband is a carpenter and we are fitting ourselves so I cannot pass an opinion on the fitting. Finance options sealed an already done deal. Very happy indeed. More...

Reviewed on TrustPilot

24 October 2019

Steve the Fitter did an Excellent Job, always on time,very passionate about his Job.Thankyou Steve very please with the kitchen. Although Premier are not so good with their Timekeeping always want to change the Date Arranged for Fitting once they have been paid in full they do not keep to their side of the agreed Contract. More...

Reviewed on TrustPilot

22 October 2019

The wardrobes are of a high standard the carpenter and the draughtsman were fantastic courteous and very helpful, we were kept informed throughout the whole process.

Reviewed on TrustPilot

19 October 2019

We have been very pleased with the fitted wardrobes and bed-side drawer unit installed in our bedroom. All staff who were involved in the work, whether in the initial measuring up the installation were very pleasant, arrived on time, and were careful to keep their mess to a minimum and left things very neat and tidy.

Reviewed on TrustPilot

8 October 2019

I ordered a shaker kitchen from Premier and it has been completed to a very high standard and must say the Kitchen looks fantastic. Service and communication from the premier team has been really good they have worked around my deliveries on certain appliances that my wife wanted and not complained when delivery dates from others (not Premier) have been missed. The kitchen fitter Rai i would recommend to anyone he was professional and polite his work standards are second to none, he kept the work area clean and tidy through the whole kitchen install, and the standard and work ethic from Rai is brilliant nice to see a tradesman taking pride in his work and to those around him, I would like to say a massive thank you to Rai as i dont get to see him due to being at work. i will add some photos when I have time. Also the lady on reception i think her name is Anette has been brilliant most helpful and polite thank you again to the Premier team More...

Reviewed on TrustPilot

7 October 2019

I ordered a shaker kitchen from Premier and it has been completed to a very high standard and must say the Kitchen looks fantastic. Service and communication from the premier team has been really good they have worked around my deliveries on certain appliances that my wife wanted and not complained when delivery dates from others (not Premier) have been missed. The kitchen fitter Rai i would recommend to anyone he was professional and polite his work standards are second to none, he kept the work area clean and tidy through the whole kitchen install, and the standard and work ethic from Rai is brilliant nice to see a tradesman taking pride in his work and to those around him, I would like to say a massive thank you to Rai as i dont get to see him due to being at work. i will add some photos when I have time. Also the lady on reception i think her name is Anette has been brilliant most helpful and polite thank you again to the Premier team More...

Reviewed on Google Maps

4 October 2019

After 7 weeks our kitchen and utility is finally finished, the time we had been told was a maximum of 3 weeks. We found the staff in the showroom really helpful more so than the other kitchen suppliers we visited. The salesman Phil was brilliant helping us with the design of our kitchen and utility.The job started a day earlier than we had been informed but Kenny and Duncan have been without a doubt outstanding the workmanship has been first class and very tidy, all the other fitters namely the electricians, gas/plumber and floor fitter were polite and clean and tidy clearing up after a days work, The plasterers work was a bit to be desired however, I managed to sort this out myself.after week 2 we ran into an issue with the chalk blue units not being fit for purpose and this is where we expected customer care to keep us updated as to what was happening but we had to keep phoning or sending emails to be updated but this was very poor with regard to getting a response, a call from Iain Forsythe M.D. was appreciated who put us in the picture as to what was happening and arrange for some temporary fixtures to be put in while we wait for a new consignment of chalk blue units to arrive. We still did not receive an email or phone call reference delivery or collection of the new consignment or collection of the unfit for purpose from the customer care department despite phone calls with messages left, that state they will call you back within 2 hours and an email so I sent an email to Iain Forsythe asking for some help as he was most helpful last time and we received a call from customer care giving us an update.Our new kitchen and utility is now complete and it does look great but 7 weeks is a long time.We would have given a 5 star rating but we do feel we had been let down by customer care, hence a 4 star. More...

Reviewed on TrustPilot

1 October 2019

An excellent Customer Experience right from meeting Rob, taking my thoughts, designs into account to designing and then to seeing it installed by Darren. Darren was a very experienced fitter and installer that was able to be flexible, he was professional, extremely dedicated and was an expert in his job. Would highly recommend and am totally satisfied as they have made the dream bedroom for my Son and will accommodate him as a boy to when he is a man. Thank you. More...

Reviewed on TrustPilot

25 September 2019

We ordered a fairly expensive kitchen from Premier. The initial sale and designing was very good. Nothing was too much trouble and we were able to design a lovely kitchen with the help of Steve. The kitchen arrived in time and the installation process was very good. The installer was skilled and confident and did his job really well. However some parts had not arrived and needed to be chased up. Eventually most of the things arrived after multiple chasing attempts. However we had been promised led lights under the cabinets but these never Arrived despite chasing several times. Eventually 6 months later I gave up chasing. I must say I was disappointed with the after sales service as this was not as great and customer friendly as the sales. It is also quite unfair to take the entire payment upfront because then you have no leverage over outstanding tasks and they seem to lose interest in you very quickly. However the quality of the kitchen is really good. So far I have no complaints over this. More...

Reviewed on TrustPilot

18 September 2019

My kitchen is fantastic, well designed by Grant Trendall and I could not have chosen a better company to deal with. Smooth transition from beginning to end product

Reviewed on TrustPilot

17 September 2019

What a lovely showroom and experience.Myself and my partner visited the showroom in hope to find something special for our new home. We was greeted warmly and welcomed with tea/coffee and biscuits. We was pleasantly surprised with the numerous styles Premier had in the showroom from Modern to traditional, with a lot to look at you are spoilt for choice. We also had a nosey around the bathroom and bedroom section as this would be something we are potentially interested in later down the line. I have to say I was highly impressed with the quality and range. A Special mention for Annette who made sure we left with ample brochures for every eventuality. I am happy to say we have had just our design visit for the kitchen very promptly. Exciting times ahead!!! More...

Reviewed on TrustPilot

16 September 2019

I cannot thank you enough for my new kitchen. It’s absolutely beautiful and everything I had hoped it would be. From the initial design appointment down to the final door being fitted you have been amazing!

Reviewed on TrustPilot

16 September 2019

Went to the premier showroom in Hampton Peterborough and have to say how helpful and kind the staff were in the showroom, not only that the showroom was excellent had lots to look at and the staff showed us different things we could do with our home to make it that extra special would definitely recommend to anyone who wants to upgrade there home.

Reviewed on TrustPilot

16 September 2019

Just had my kitchen completed by Premier, absolutely fantastic job carried out, fitters always on time and there when they said they would be, always polite and very professional. Customer services were always happy to help too, all in all great customer services , great job and great company ! I would use the company again without hesitation and will definitely recommend to family and friends. I can’t thank you enough for making my kitchen look amazing , thanks again ! More...

Reviewed on TrustPilot

15 September 2019

I am thrilled with my new wardrobes. The service from start to finish was very professional. I have used Premier before and I would use them again.

Reviewed on TrustPilot

14 September 2019

Every body was very helpful from sales to fitters. Fitters very friendly tidy helpful

Reviewed on TrustPilot

26 August 2019

Lovely place, definitely recommend to anyone

Reviewed on Google Maps

8 August 2019

Very helpful staff.

Reviewed on Google Maps

29 July 2019

The bedroom fitter was very efficient and professional and installed the units very well,despite having to contend with curved walls and ceiling,

Reviewed on TrustPilot

24 July 2019

Can't recommend PKB highly enough, professional throughout our new kitchen installation. Have to name Darrell who was our kitchen fitter, his work was completed to the highest standard, went above and beyond on several occasions, a credit to the company.

Reviewed on TrustPilot

19 July 2019

Excellent service and quality of the materials

Reviewed on TrustPilot

10 July 2019

We are so happy with our bedroom. The sales guy was very helpful and gave us options on sizes and finishes. The 3D pictures were helpful in visualising the room. The surveyor was thorough and did a great job, altering a slight issue we had with a radiator. The fitter was great and did a fabulous job. We had a couple of issues with wrong doors, but this was rectified within a couple of weeks. I would however criticize the telephone system you have in place as no one ever picked up the phone when we called which was frustrating and something that lets the company down. The customer services team did get back to us quickly once we emailed and were helpful and professional. Overall a great company who we would definitely recommend to friends and family. More...

Reviewed on TrustPilot

5 July 2019

Premier installed a new kitchen for us over three weeks in May and June. One of the reasons we chose Premier was because they would manage the project and co-ordinate the various contractors for us. The installation team were all excellent - the electrician, plasterer, fitters, tiler and floorer – and their work was to a very high standard. Our fitters, Kenny and Duncan, should get a special mention for the pride they take in their work, their thoughtfulness and their attention to getting things right. Similarly, (as far as we can tell at this point!), the build quality of the units is superb, and the finished kitchen looks great. Since the installation, we have noticed one minor snag and Premier were quick to come and rectify it for us.If these were the only elements we were scoring on, it would be a five star review. However, we did have problems with communication and with scheduling the work. We received conflicting information from the sales staff and the surveyor before work began, which took time to resolve. The surveyor also made several mistakes in the survey that were spotted by the contractors and misled us on a couple of issues. For example, he wasn’t clear enough in the tiling instructions which led to us paying extra for work we thought we had already agreed. He also pressured us to sign the contract without reading it after a three hour appointment because “you can trust me”.Though the project pretty much ran to schedule, I still had to work from home on six days to be there for the contractors. Sometimes the contractors’ job lists were incorrect, so it was lucky I was at home to sign off on jobs that would otherwise have been incomplete. Additionally, the timetabling of the work was wrong on a couple of occasions; contractors were scheduled to work concurrently on jobs that needed to be done consecutively, and had to return the following day. We also had one cancellation we weren’t told about.We appreciate that it was a big job, and that snags and issues are to be expected, but some of the problems we encountered should have been avoidable. Premier needs to fine tune some of its administration and sharpen its communication. But we are very happy with the kitchen. More...

Reviewed on TrustPilot

30 June 2019

Great service

Reviewed on Google Maps

27 June 2019

Outstanding. We are having intensive work done and from the shop floor to the professionals who are doing the installation etc , they work so very hard. We can’t recommend this company and their builders etc enough. They’ve got a brilliant set of professional people on the installation jobs. Value for money is fantastic. More...

Reviewed on TrustPilot

21 June 2019

Refurb of kitchen - replacement of doors and drawer frontage. Extremely helpful in deciding format of changes to kitchen. Looked at various virtual options before deciding on the final configuration . All staff, from design staff who happily changed configuration to joiners who actually did the job were highly professional. Can't believe how the kitchen has been transformed. Many thanks. Much appreciated. More...

Reviewed on TrustPilot

7 June 2019

A big thank you for all team. The fitters Steve, Jake and Beccy were very quick on assembling all the furniture and did a excellent job. We are very pleased with the end result, it is exactly as we vision. We were able to create a big wardrobe with lots of storage and cover the boiler, all designed so it can be serviced.Overall a good experience and would recommend to anyone who wants to create there own wardrobe. More...

Reviewed on TrustPilot

4 June 2019

The tradesmen were good and the resulting kitchen is excellent. However, minor snags delayed completion till after we were away for a week, and getting the schedule restarted took longer than we expected, which was a bit disappointing.

Reviewed on TrustPilot

30 May 2019

We are delighted with our kitchen. Customer Care has been superb: staff are efficient, keen to help and willing to go the extra step.Thank you.

Reviewed on TrustPilot

29 May 2019

Besides a hiccup with a wrong sized door this was remedied in a couple of weeks. So much cheaper than a lot of their rivals with better finishing.

Reviewed on TrustPilot

25 May 2019

We have a fabulous new kitchen-dining room thanks to the talented team at Premier Kitchens. We are thrilled with the finished project that has transformed our house downstairs. Everyone who sees it admires the workmanship and quality. We chose Premier as a family member and a friend had both been very pleased with their Premier kitchen.From our first visit to the showroom, Jonathan's (salesman) home visit and brilliant planning, final decision meeting, building work, electrical work, kitchen installation, flooring and snagging - through to the finished project we have been impressed with the professionalism and expertise of everyone involved. Ours was a big project with a structural wall to be removed with RSJ's to be installed etc to a 50 year old house. Inevitability there were problems and issues that needed to be addressed as the project progressed. Premier did this efficiently in most instances, but delays did occur which we knew before the project started was likely to happen. All the workmen that had our keys to enter while we were at work were excellent - always clearing up and keeping the site tidy - never once putting anything at all in our bins. Their workmanship and professionalism has been brilliant throughout - particular mention to Craig (builder), Steve (fitter) and Matt (flooring) who were first class. Was everything perfect - well no, not quite. Sometimes the delays were longer than we would have liked and communication was sometimes less than excellent. The three/four week project took seven weeks to complete. However, throughout the project the ladies on Customer Care were always helpful, courteous and tried hard to rectify any issues.Overall - we have a fabulous finished kitchen that we are thrilled with and would happily recommend Premier Kitchens to our friends.Thanks for our super, modern, airy kitchen.Michael & Joy Mead, Ampthill, Beds More...

Reviewed on TrustPilot

16 May 2019

Excellent service, good quality workmanship, can’t fault at all!

Reviewed on TrustPilot

7 May 2019

My shaker kitchen in beautiful…My shaker kitchen in beautiful partridge grey & my sensational on-trend bathroom were both installed by PK&B in November 2017 by a great team of highly skilled craftsmen. Nothing was ever too much trouble to or for them. They showed great respect for the fact that I was still living in my house during the "remodelling!" Importantly, of course, the work was completed to timescale and to the agreed budget. I particularly liked the fact that PK&B project-managed the entire contract from start to finish and provided ALL the specialist tradesmen who were all accountable to the Project Manager, via myself. The kitchen & bathroom both still look as good as the day they were completed. I have been delighted with both ever since and every visitor to my house, without exception, passes highly favourable comment about the transformational nature of both installations. I have recommended PK&B to my girlfriend who is presently looking to put in a huge kitchen and several bathrooms into her house in Harpenden. I am that confident about the quality of their product and workmanship! David Anderson More...

Reviewed on Google Maps

3 May 2019

We requested a total makeover of our kitchen, and actually got something that was better than we expected. Premier saved us a lot of money with their suggestions, before we had new units and facilities fitted by the very friendly Darrell. The room now seems bigger and certainly lighter, and is also far easier to clean. We were so happy that we have also now moved onto our conservatory as well. More...

Reviewed on Yell

3 May 2019

We requested a total makeover of our kitchen, and actually got something that was better than we expected. Premier saved us a lot of money with their suggestions, before we had new units and facilities fitted by the very friendly Darrell. The room now seems bigger and certainly lighter, and is also far easier to clean. We were so happy that we have also now moved onto our conservatory as well. More...

Reviewed on TrustPilot

29 April 2019

Just wanted to say a thank you for the kitchen work done on my family home, took a bit of delay and a bit on the pricey side but was pleased with the finished product. Thanks again.

Reviewed on Google Maps

29 April 2019

Total refit of kitchen & bedrooms. Your colleagues did a great job in all rooms. Whole family is really pleased with the outcome.

Reviewed on Google Maps

29 April 2019

Quality of fitting excellent and on time without delays superb

Reviewed on Google Maps

28 April 2019

Thanks for the recent work you guys have just done...myself and other half are very happy with the kitchen and utility room?

Reviewed on Google Maps

28 April 2019

Excellent service and quality. Really pleased with the work that they've done in my bedroom. I'd recommend to anyone in need of work done!

Reviewed on Google Maps

28 April 2019

Thanks for the works you guys have recently finished for us. Myself and my partner and very pleased with the completed kitchen and utility room. Great work from friendly and professional fitters? More...

Reviewed on Google Maps

28 April 2019

Would like to thank you for the recent work we received. Very professional service and finished in a timely manner overall very pleased with the end result! And thanks again for arranging for a fully qualified well established tiler to finish off the job much appreciated. More...

Reviewed on Google Maps

28 April 2019

The guys were fantastic. They renovated our kitchen over the summer giving us our dream space. Workmanship was excellent from start to finish. We are so happy with there service and attention to detail would not hesitate to use them again. More...

Reviewed on Google Maps

28 April 2019

Fitters have just completed refitting the kitchen and all bedrooms in my new (to me) home. Couldn’t be happier. Fitters were knowledgable, efficient and tidy. Superb finish. Massive thanks to all the team, from our first visit to completion. More...

Reviewed on Google Maps

23 April 2019

My shaker kitchen in beautiful partridge grey & my sensational on-trend bathroom were both installed by PK&B in November 2017 by a great team of highly skilled craftsmen. Nothing was ever too much trouble to or for them. They showed great respect for the fact that I was still living in my house during the "remodelling!" Importantly, of course, the work was completed to timescale and to the agreed budget. I particularly liked the fact that PK&B project-managed the entire contract from start to finish and provided ALL the specialist tradesmen who were all accountable to the Project Manager, via myself. The kitchen & bathroom both still look as good as the day they were completed. I have been delighted with both ever since and every visitor to my house, without exception, passes highly favourable comment about the transformational nature of both installations. I have recommended PK&B to my girlfriend who is presently looking to put in a huge kitchen and several bathrooms into her house in Harpenden. I am that confident about the quality of their product and workmanship! David Anderson More...

Reviewed on TrustPilot

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