POD Management

POD Management

POD Management locationIslington, Greater London, London

POD Management is a professional services business providing property management (and associated services) to the residential block management, commercial and PRS sectors.

POD is unique in the sector because it is built from the ground up to excel at customer service and provide support when customers want us. By using innovative technology POD ensures there is complete, transparent data flow, with no loss of knowledge.

We know that clients and customers are not the same thing. Providing management services to investors, freeholders, Resident Management Companies (RMC), Right To Manage (RTM) companies or recognised residents/tenants associations, we ensure we provide:
- Thorough reporting
- Risk management (compliance)
- A single point of contact
- Transparency
- Simple handover
- Clear pricing
- Robust accounting
- Proactive approach to management
- A reduction in complaints

Our customers are anyone that interact with us on a daily basis be that leaseholders, residents or suppliers. To ensure we put our customers at the heart of everything we do we:
- Have multi-channel touch points including 24/7 access to staff
- Give excellent customer service
- Simplify processes, reduce ‘pain points’, provide faster fixes which all mean less issues
- Provide value added services and local promotions tailored to customer needs
- Ensure we take ownership of the issue
- Use carefully chosen (local) suppliers
- Provide a sense of community
- Gather feedback so we always improve

  • 4 hours average response time
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POD Management Q&A

POD Management Q&A

What do you love most about your job?

Helping customers! The industry is notorious for not understanding who the customer is and we know that it is ANYONE that lives in the property, not just the freeholder/developer. They have slightly different needs but ultimately they want to ensure those living there enjoy it.

What inspired you to start your own business?

Everyone else doing a really bad job of it and we realised that the only way to solve it was to start from scratch. We understand what's important to those living in residential properties and we wanted to make sure there was an agent that could finally meet their expectations.

Why should our clients choose you?

We make the process simple, provide faster fixes and go the extra mile. It's important to us. We have years of experience in the industry and have built the business around making sure those living at properties we manage are properly looked after. And we always look for way we can add value (check out myPOD) - after all whether you're renting or own your own property, it's a big outlay and you should feel that you get value for money.

  • 4 hours average response time

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