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PNP cleaning and property maintenance

Chingford, Greater London

(33)
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‘15 Certificate of Excellence, 2015

About

From the 32,000 cleaning companies in the UK, PNP Cleaning Services stands out with quality products, professionalism, and vision. We care about our clients as we do about our family and offer quick and reliable services (even at the last minute) at affordable prices.

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5 hires on Bark

Reviews (33)

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5/5

33 customer reviews

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20 March 2021

Avoid, avoid, avoid!

I had an end of tenancy clean the day before the inventory clerk came to check the flat, and I couldn't believe what I saw in the report. One of the three cleaners, one of which I was told was a supervisor, decided to use the toilet and leave it badly soiled with faeces which was documented in the inventory check! I had to apologise to my landlord and say that I would speak to London Cleaning System (LCS)/PNP to rectify the issue.

When I highlighted what had happened in an email to LCS/PNP, I received a reply back from the company stating that my accusation was "offensive" and that I would need to provide proof. They also attached images of the toilet to the email that the cleaners took, themselves where you can clearly see the soiled toilet under the bubbles! I provided the images from the inventory report and stated that the photos of soiling were consistent with their own photos that they took.

Without receiving an apology for the unprofessionalism, I was then told a cleaner would come back to rectify the issue. I spoke to my landlord to let them know, but was then emailed back by LCS/PNP to say that they would instead provide me with a £20 refund rather than fix the issue. I then had to go back to my landlord to inform her that they wouldn't be back to clean, which meant my landlord had to clean the disgusting toilet herself! Luckily I wasn't charged with cleaning fees because my landlord is wonderful and completely understood the issue.

To top it all off, it has been almost a month since the issue was raised with numerous emails from myself trying to get a hold of anyone at LCS/PNP as I still have NOT received my £20 refund! Completely unprofessional and do not recommend them to anyone. By the way LCS/PNP if you are reading this I have sent you another email today, still waiting for that refund that was promised! I would add photos but no one wants to see that.
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28 December 2019

In general, I had a good experience with PNP: they were punctual and did a good job. However, there were a few bits in the kitchen that were left out and that I had to clean myself, which could be because the cleaners needed to spend more time than expected cleaning the oven and the fridge. Also, they requested to be paid an extra hour for the same reason, and for both cleaners, although one left before completing that last hour. Apart from these small inconveniences, I would recommend them as the result was good and the service is great value for money. More...

Reviewed on Google Maps

22 December 2019

Rated highly for: Quality, ResponsivenessReally helpful in advance and always available on the phone. The water for the building was cut off due to a burst water main part way through the clean and the team were very understanding and came back the next day to finish the job! They were pleasant to deal with and the standard was great! More...

Reviewed on Google Maps

22 December 2019

Good service - on time, good value, friendly staff and the clean was sufficient to get my deposit back, despite being unable to get a guaranteed end of tenancy clean due to leaving a shared house mid tenancy. Overall would definitely recommend. More...

Reviewed on Google Maps

21 November 2019

Thanks for the terrificly good job on our tenancy clean. The team who did the work (East Finchley) were punctual, friendly and had a great attention to detail. The standard of the clean was exceptional. We’ve had the formal checkout from our flat and the outcome was that the flat was returned to the landlord in better condition than when we got it! Our full deposit is being returned. More...

Reviewed on Google Maps

28 October 2019

Perfectly on time and spotless end of tenancy cleaning, including walls, oven, appliances and cupboards.

Reviewed on Google Maps

28 October 2019

A big thank you to PNP Cleaning Service. I was very impressed with their service and happy with the results! Both Galina and Svile were friendly and professional! Would definitely use them again!

Reviewed on Google Maps

28 October 2019

I paid for 5hrs and it felt like it was an end of tenancy clean as skirting was done. Although, cleaning the windows on the outside is extra. Most companies will not clean the outside windows if above the ground floor. Mine was on the ground floor. If there's something specific you need cleaning best to mention it as the Cleaner had a tick list that she followed. Cleaner arrived on time. For a 5hr clean the cleaner has a break during that time. The cleaner spoke just enough English to follow instructions to clean the tiles around the bath area. From experience they pretend they don't understand (even when using gestures) and then the thing you need cleaned ie mold doesn't get cleaned. Overall I was pleased with the job. More...

Reviewed on Google Maps

28 September 2019

Came on quite short notice and did the job with no fuss. They did an end of tenancy clean and we got all of our deposit back from the landlord. Much cheaper than other companies out there. Would definitely use again More...

Reviewed on Google Maps

26 September 2019

Super efficient and on time.

Reviewed on Google Maps

22 September 2019

Used for an end-of-tenancy clean. Acceptable for the price. I had thought this would be a bit more thorough - they did not clean under the bed, for example (there were still clumps of dust) - however, our landlord was quite easy-going and accepted the state of the flat with no problem. The two ladies seemed nice but had a very low level of English, i.e. they could not actually form a full sentence, and could not understand me without a lot of visual support. More...

Reviewed on Google Maps

30 August 2019

Excellent service, thorough clean and professional handling from start to finish

Reviewed on Google Maps

27 August 2019

Brilliant service, every time! We used PNP Cleaning for our check-out at our previous apartment. It was very easy to organise, they fetched the keys from the porter at another building, cleaned, and dropped off the keys. When we got back & had the inspection the flat was spotless! We've since moved to a house & used them for the check-in, as well as have arranged for monthly cleans while we're at work. Each time they've arrived on time, been polite, and done an excellent job cleaning! Polina & Celia are easy to reach and always respond quickly to my mails. Thanks PNP Cleaning for taking the chore out of our lives. We love coming home to a clean house before the weekend! More...

Reviewed on Google Maps

23 August 2019

Very professional. The team was very punctual and the service they provided was spot on. We had to move the date of the cleaning 3 times and they accommodated for it without any issues. Good communication over email too. I’d recommend their services. More...

Reviewed on Google Maps

30 June 2019

I was previously wary of using an agent, having always hired housekeeping help directly, but PNP has turned out to be so much better. They made sure I have a regular cleaner on days and at the times that suit me. When my regular went on holiday, there was a seamless handover, and they pick up the phone. Personal and professional. I'm delighted to recommend this excellent service. More...

Reviewed on Google Maps

14 May 2019

I have used PNP Cleaning severel times now for end of tenancy cleaning and move in cleaning. They are simply amazing. .. punctual, pleasent , hard working and clearly care about the work they do. I can’t remember them highly enough! More...

Reviewed on Google Maps

28 April 2019

I would say massive thank you to PNP team. They’ve done fantastic job in my property. I have ordered EOT true do the online booking form because I found the prices very reasonable but in same time my concern was most bad reviews.
Thanks PNP absolutely professional service!
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Reviewed on Google Maps

28 April 2019

Brilliant! Very good high standard clean, hard working and friendly team. this was for a pre tenancy clean . a few minor bits were pulled up on check in but very minor. would recommend

Reviewed on Google Maps

30 October 2018

Great attitude and service! Very organised and quick! I will definitely use your service again!

Reviewed on Google Maps

30 October 2018

Good job! I had no problems with the clean, the cleaners were professional, and did a very good job.
Making contact with the cleaners was very easy and responsive.

Reviewed on Google Maps

30 October 2018

Very happy with my decision to come back to PNP. I used you guys before for my flat and was very pleased with the standard that your team delivered just like this time. I would definitely recommend!
Thank you!
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Reviewed on Google Maps

1 August 2018

Had them for an end of tenancy cleaning on my 1 bedroom flat... was scheduled for 8am and the lady they sent was there even before. She started straight away and didn't stop until the house was spot on. All really good and she was really concerned in doing a good job. From freezer and fridge to the oven, looking like new inside. Everytime I needed to speak to them I just went on their chat and got a response within 5 minutes. Also, they sent the proof of professional cleaning super fast which is always a plus. More...

Reviewed on Google Maps

7 March 2018

Great job many thanks

Reviewed on Google Maps

19 November 2017

Very professional team, value for money. Definitely recommended.

Reviewed on Google Maps

16 November 2017

The service I received from PNP Cleaning Services was highly professional and I cannot fault the company in any way. Our cleaner, Adelina, was always friendly, punctual and provided an excellent service.

Reviewed on Google Maps

15 November 2017

Excellent manager and friendly cleaners, I would recommend them to anyone looking for cleaning services, very competitive rates and very good service.

Reviewed on Google Maps

14 November 2017

I had my spring cleaning last Saturday and I would like to say Big thank you to PNP cleaning. Two girls (Galia & Silvia) done amazing job in 6 hours. Highly recomend PNP Cleaning!

Reviewed on Google Maps

14 November 2017

Just wanted to let you know that the cleaners did an absolute superb job! Couldn't be happier with the service and they have made the move in a much more pleasant experience

Reviewed on Google Maps

14 November 2017

A very professional and nice company to use. They were very helpful and made a really good job of cleaning my carpet, leather suite and my oven. Will use again and have already recommended you to my friends. Thank you! More...

Reviewed on Google Maps

13 November 2017

Reliable service and very hard working teams! They clean with high quality professional cleaning products and the results are simply great!

Reviewed on Google Maps

11 March 2015

Loved the domestic and carpet service!

Reviewed on Google Maps

11 February 2015

Great and reliable service, highly recommended!

Reviewed on Facebook

31 August 2013

Reliable service

Reviewed on Facebook

Q&As

My name is Polina I am the founder of PNP cleaning service. I have been self- employed cleaner for years and because I possess my own principles and criteria for cleaning standards , I`ve decided to create my own company. So 6 years later with the team of 10 domestic cleaners, 3 teams for End of Tenancy and One Off cleaning, 3 carpet cleaners , PNP got the very good reputation and satisfied customers!

We have full equipment and we are able to provide high- quality professional cleaning products, vacuum cleaner, hover carpet cleaning and steamer.
Our products are 100% eco-friendly and suitable for people with respiratory conditions. They also:
● have special FLOW -OFF
● Ensure excellent GREASE AND LIME-SOAP REMOVAL
● Prevent fast re-adhesion of dirt and dust
● Slow down limescale development and grease deposits
● Leave a BRILLIANT SHINE
● Have DIRT BLOCKING EFFECTS

Our mission is not just to clean your house, but to change the environment and create
positive vibes in your premises

PNP is your local cleaning services company in East London. Being an authorized distributor of Dr. Schnell detergents, we guarantee exceptional German quality of products and great value for money.
● have special FLOW -OFF
● Ensure excellent GREASE AND LIME-SOAP REMOVAL
● Prevent fast re-adhesion of dirt and dust
● Slow down limescale development and grease deposits
● Leave a BRILLIANT SHINE
● Have DIRT BLOCKING EFFECTS

Enjoy a clean and healthy home without the hustle of maintenance.
You do the booking, we do the cleaning!

Services

From top to bottom we will clean your property and will save your deposit in no time

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Don’t go far to book a quick and reliable service when you can get all that with PNP, your
local cleaning service provider in East London, covering various areas from Chingford to
Epping.
What’s better than a fresh start in a fresh home? Our high-quality steam cleaning services
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