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Reviews (24)

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MrsJCNW10

5 August 2019

Such a professional service - from the estimator to Charlie who cleaned our carpets and curtains. Excellent results, worth every penny.

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James Johnson

24 July 2019

fantastic service - looks as though we have a new pair of curtains ! Sam was friendly and attentive, answered all our questions and thoughtfully rehung the curtains in such a way to disguise a sun bleached edge. would recommend and use again.

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Sarah Frances Hartley

24 July 2019

Immaculate service. From booking, through estimating, to cleaning. They have really knowledgable employees who are thorough and care. Amazing results too. They do things correctly, the first time, with the right attitude (which I find isn't often the case here in London!). More...

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fatima bhutta

27 May 2019

Excellent attitude. Jamie came over to my place and gave me an honest opinion about whether it would work or not and saved my money, super impressed! Will definitely call them for any related work in the future.. More...

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Arabella Vanessa

14 May 2019

I have nothing but the highest praise for Pilgrim Payne and this is primarily because of the fantastic staff and customer service I received from the very beginning from the genial gentleman, Ian Tunnock, who came over to survey everything that needed a good dose of professional cleaning in my home. His knowledge of all the furnishings, their composition, quality, texture, brand and the right way to clean everything relating to the aforementioned, together with his top tips on how to handle small mishaps and stains myself before the professionals, like his good self, come in, were invaluable. He was realistic, honest, pragmatic and, above all, an absolute joy to work and liaise with. It was like welcoming a family member or good friend in the home and I knew I could trust him and his colleagues to do the best job possible with my beloved possessions and the actual work itself clearly didn't disappoint:, Everything was done perfectly and in good time and I have no hesitation in recommending Ian and his team at Pilgrim Payne to anyone who needs help professionally cleaning their upholstery, rugs, curtains and carpets as you will get nothing but the best possible service and results, from professional, skilled staff who take great pride in their work, representing a company that has an esteemed history in cleaning service for well over a century and not many can say they remain at the top of their game for such a length of time, royal warrants and all. So, fellow Google readers, forget the rest, and choose the best! Thank you Ian! :-) More...

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AndrewW-990

13 May 2019

Excellent job of cleaning our curtains and blinds. The technician (Gregory) went above and beyond in also securing the curtain pole brackets which had been supplied with the wrong plugs. Not cheap but highly recommended.

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TeresaO-24

10 May 2019

I have used this company several times and their work on restoring ,cleaning and refitting my curtains is fantastic. Yes it is expensive but it is definitely worth the cost. Thank you Pilgrim Payne for your hard work diligence and good service good service. Thanks also to Ian who is a fantastic worker and an ambassador for your company.Mt 12 year old curtains look great back on the windows and look new More...

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Maia Bulbul

7 May 2019

Excellent service and lovely blinds. Ian was very helpful throughout the process and both Gerry and Ian did a great job installing the blinds in no time. Thank you! Highly recommend.

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Daphne Hunter

28 April 2019

Highly efficient service, brilliant results. 15-year old beige rug, never cleaned, came up almost like new. Curtains and carpets do look like brand new. Guys, Lee & Ray, were friendly and very helpful. Our kitten fell in love with Lee!Daphne Hunter & David Frail More...

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Oskar Goodwille

28 April 2019

Truly brilliant service, Lee was incredibly genial and professional, providing us with solid advice. Also thanks go to Jerry who provided us with a load of info on the carpets we never had!

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Laurel Cherkas

27 February 2019

Amazing service. Lee was so patient and helpful. I have used Pilgrim Payne now quite a few times for carpet cleaning, curtain cleaning and rehanging. Highly recommend using them.

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KC

28 December 2018

I've been using Pilgrim Payne repeatedly for the last 20+ years, most recently today. They are not the cheapest. They are, in my experience, completely reliable for doing a really thorough and competent job, fixing whatever problems they may encounter and their operatives are completely professional and trustworthy. They set themselves high standards and keep to them. Because I don't have the time or inclination to suffer mishaps with cowboys and then argue the toss about getting them fixed - I'd rather get the job done right and thoroughly first time - I'm happy to pay their charges. They are worth it. More...

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katemacd

28 December 2018

I've been using Pilgrim Payne repeatedly for over 20 years, most recently today. They are not the cheapest. They are, in my experience, completely reliable for doing a really thorough and competent job, fixing whatever problems they may encounter and their operatives are completely professional and trustworthy. They set themselves high standards and keep to them. Because I don't have the time or inclination to suffer mishaps by amateurs and then argue about getting them fixed - I'd rather get the job done right and thoroughly first time - I'm happy to pay their charges. They are worth it. More...

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Joanna Estop

29 November 2018

Excellent, personal & thoroughly professional service. My rug has been brought back to life!
Ian was top notch. Very impressed.

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Sarah Whitehead

31 August 2018

I had an amazing experience with Pilgrim Payne - very prompt, polite and incredibly efficient. They completely removed two hideous five year old carpet stains within a couple of hours that previously cleaners had failed to improve at all. Wish I'd used them earlier...

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Louise Marshall

1 August 2018

We were really delighted with the results when we had Pilgrim Payne clean our curtains and an antique rug. Excellent customer service too which is rare these days.

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gloria nicholl

1 August 2018

This is the second time I have used them and I highly recommend them. My sofa and chair look amazing and they have managed to remove a couple of very stubborn stains. Prompt and professional.

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Toby Carroll

18 April 2018

Great service from Ray. Was so relieved not to have a bad experience with all the inexperienced carpet cleaners there are. Will definitely use again and recommend. More...

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Betty Makin

21 August 2017

I was pleased with the cleaning and alterations made to curtains that were over 20 years old. Not cheap but good.

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Angelika Klusmeyer

10 May 2017

Simply the Best...look no further
Did wonders for our vintage kelim which had been damaged by a cheaper cleaning "expert". They did their utmost to remedy the damage and achieved a real improvement. Their staff, all the way from the estimator, the cleaning expert and customer services were consistently helpful and polite.

Full marks to Pilgrim Payne, highly recommended.
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Phillipa Jones

20 March 2017

I can only find as I see it.
Had a great experience, they did everything they said they would.........
even asked me to speak to a manager prior to paying when they asked if I had been "delighted" with
service and results.
I was !
I wish all companies were like Pilgrim Payne.
( I am a bit surprised by some of the other reviews)
Great bunch of people.

Just had my carpets cleaned. A little bit pricey but fabulous results. You get what you pay for. Very happy once again!
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Tuyet Dickens

31 October 2016

Further to my review below, I subsequently received a call from the MD who was apologetic and offered to get the clean redone free of charge. This was a pleasant surprise and I was impressed with the follow up customer service. The subsequent clean was much much better and am much happier with the results. Shame this wasn't achieved on the first visit but hopefully the company can aim for right first time every time going forward!

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Quote service seemed professional and people were nice. Had upholstery cleaned and carpets. Have to say overall results were disappointing - upholstery still looks like they were hardly cleaned and carpet draft marks were not improved in places. I know sometimes hard to get out but would've thought they'd let me know where it was tough to shift. Was told it would be 3 to 4 hours but where finished in just over one and half hours so felt a bit like they didn't really try. For £500 - not cheap and won't be using them again.
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Julia Male

28 October 2016

Amazing results! Old sofa given new life with upholstery cleaning. Staff polite, courteous and efficient. Well done.

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JoyC-4

7 May 2016

Pilgrim Payne, I hope to be able to find a job for you. You were so honest in telling what I SHOULDN'T be doing. I know that I will recommend you to friends

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