Phoenix Events (East) Ltd
NR1, Norwich
(151)
NR1, Norwich
(151)
Phoenix Events (East) Ltd was formed in 2018 to bring you a simple, flexible, effective and professional service. We are your reliable partner for all of your car parking, traffic management and other event support needs. We also provide Security Guarding/CCTV monitoring and Mobile Patrols.
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151 customer reviews
Janine-anne Palmer
worked for pheonix for a 3 day outdoor cinema event, Adam was fantastic at keeping us updated with timings etc and Sam was an absolute pleasure to work for, he was very clear, made allowances when needed ( I had childcare the first might and he saw to it I was home in time for my sitter).
he also took on board our individual strengths and preferences and made sure we were happy with our post .
I'd definitely recommend them as a place if employment and as far as the event went I had friends who attended and they said that the staffing was excellent, there was enough stewards around should anyone need any assistance and that they were friendly and helpful.
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Reviewed on Facebook
Tyler Turner
Omg I have to state how amazing phoenix events are ! They do amazing event but also go out of there way to support charities and people like myself
I do lots of charity work and when ever I do they are always there making a donation and helping me
I also do pageants they are are one of my sponsors and they helped me in the past cover my hotel cost for my last pageant and I won miss wales dreams
I have been invited to America to represent wales but I need sponsorship to help cover cost of flights and hotel
And pheonix where right there ready to help, and have offered to cover some of the cost of my flights !!! Honestly I couldn’t recommend them more !!!
Always there for the community and ready to help
And by hiring pheonix events /attending there events you are also in tern helping them with there great work helping charities
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Reviewed on Facebook
Chris Skinner
I would recommend Phoenix Events East LTD as a grate company to work with as nothing is too much trouble for them. They are polite reliable and can cover all event requirement for an event. I'll book my events with Adam again and if they need help I would help them where I could as I did at Boston Marathon 2022. More...
Reviewed on Facebook
Chase Rosyln
Phoenix Events East Ltd, are an amazing company very lovely staff.
Reviewed on Facebook
Charlotte Briggs
I am currently a kickstarter for phoenix events, I started in November and they have been more than understanding with me, they are very caring and if your confused they will explain it to you carefully and in a way you understand. they also work around you aswel which I actually love about the company. FULLY RECOMMEND 🙂 More...
Reviewed on Facebook
Charlotte Gallivan
Would recommend 10/10! Visited Luminate last week and wow! what amazing staff, the event was very safe , and the staff were very helpful and attentive!
Reviewed on Facebook
Poringland PC
Phoenix Events assisted us with our Community Firework Event. They were professional and helpful from the start, with pre-event site inspections and recommendations, to providing excellent professional and friendly staff. Would recommend :)
Reviewed on Facebook
Oliver Webb
Fantastic security company! We used them for our event on the Norfolk Showground. They safely helped us managed the ingress, egress and general safety of the 4000 plus people on site. Adam is a great guy to work with and Sam was a credit to the whole event! Will be working with these professionals again! Ollie, Autumn Lights More...
Reviewed on Facebook
Kendra Cogman
I attended the Dereham 80’s night and if was fabulous! Fun, friendly and safe atmosphere - lovely staff. Great value for money. Sweets and light up sticks were a great touch. Will definitely attend another event in the future! Saw the event pop up on Facebook but also friends and I saw the leaflet put through our doors and that’s what really caught our eye. More...
Reviewed on Facebook
Laura Crofts
We attended the stradsett fireworks display and thought everything ran smoothly, we had a wonderful time and everything was well organised and safe, Car parking was easy and quick in and out, thanks again.
Reviewed on Facebook
Layla Maria Henniker
Today was my first day and The staff made me feel so welcome, even give me a lift home because it was dark. Such an amazing team to be working with x
Reviewed on Facebook
Julia Kirby
Great company to deal with. Staff were friendly and efficient.
Reviewed on Facebook
Kerry Surkitt
Did Bury St Edmunds Marathon on Sunday and would like to say how great the team were. Big shout out to the marshalls, awful weather conditions but they were there cheering us runners on. I always like to thank marshalls as I run pass as they give up their time so we can run at events. It's really appreciated, thank you for doing an amazing job 👏👏👏 More...
Reviewed on Facebook
Teigan-Rose Bayliss
hi everyone i hope you are having a great day
Reviewed on Facebook
Lloyd Collier
Absolutely amazing company with great staff, very reliable and trustworthy Do absolute wonders at events well recommended
Reviewed on Facebook
Rich Townend
Phoenix Events have been stewarding my football groups section for the last few weeks. Very friendly and unobtrusive. All the team have been great with our group, top guys!
Reviewed on Facebook
Hailey White
Went to a Disco last night which Adam and his team of Phonenix Events East Ltd did the Security for. Everyone was very professional including welcoming the Public in telling me where the Rest rooms and smoking area was as I had never been to the venue before During the evening I spotted them patrolling keeping everyone safe. There was 2 separate occasions drinks where split on / near the dance floor and once again it was cleared while they delt with the spillage Highly recommended company More...
Reviewed on Facebook
Kelly Randall
Highly recommend phoenix events east Ltd, Adam and team did amazing job of making sure everything and everyone was happy, even had a little boogie while clearing broken glass from dance floor, was very happy chappies
Reviewed on Facebook
Connor Browne
phoenix have been nothing but amazing to me since joining them, the oppurtunity to go to events has been awesome and getting the preview of working in the security sector has been wonderful, would fully reccommend them
Reviewed on Facebook
Max Fisher
Absolutely amazing company to work with, so pleased to be onboard and working with Adam and the team.
Reviewed on Facebook
Alex Woodhall
Ever-present but unobtrusive, calm and practical, Phoenix Events East were a pleasure to work with around the entertainment areas of Camp Elwood - many thanks!
Reviewed on Facebook
Jordan Sinclair
Worked along side with Phoenix security really nice and polite staff always showing respect and easy to get on with would recommend for other events as there amazing and respect full and do a good job
Reviewed on Facebook
Bill Sieley
Went to 80s/90s event at king’s Lynn lovely place security people friendly and the atmosphere was brilliant thanks 🙏😃😎👍
Reviewed on Facebook
Molly Leverett New
Me and my friend worked here a couple weeks ago and it was honestly soo soo good it’s made me soo confident in speaking to peers ❤️
Reviewed on Facebook
William Elliott
A big thank you to Adam Harding and his team for looking after us at Camp Elwood 🏕 It was great to enjoy a few days of well managed, scenic camping last weekend. Adams friendly, informed approach to security really put us at ease. More...
Reviewed on Facebook
Olly Heyes
Very nice team, organised and efficient, would definitely recommend!
Reviewed on Facebook
James Simmons
Excellent company, professional and well managed, a joy to have around the event!
Reviewed on Facebook
Paige Catherine
Phoenix Events East Ltd are a great company to work for and great management. Very enthusiastic and energetic people to work with.
Reviewed on Facebook
Sarah Jane
Phoenix event did an amazing job for us with their overnight and day security at Fiesta in the Park. both Sam and Dave were amazing, especially with event that unfolded on Saturday night, such professionalism. Will definitely be looking at using again next year. More...
Reviewed on Facebook
Amie K Sowe
Phoenix Events East Ltd have been an amazing team to work for I enjoyed working with them and I appreciate the experience that they gave offered me our manager Adam was there at all times to help us and answer in questions he was great to work with thank you
Reviewed on Facebook
Lucy Lincoln
I’ve done the colour run today where Phoenix events supported the event with a team of Marshall’s making the day run smoothly and safely. They joined in to make the event fun and of course very very colourful. Great job guys would highly recommend 😀 More...
Reviewed on Facebook
Boston Marathon Association
Security Guard Services
Phoenix Events were called on to provide assistance at our Marathon event, one of the first in the country to be held under the Covid restrictions. We needed a 'left luggage' plus additional manpower in an 'assembly area' - both new requirements to mitigate the covid risks. Our contact Adam fully understood the brief and participated in the planning and implementation of the services. His team were flexible and absolutely 'wilco' at all times. With little notice the cold spring suddenly became the hottest day of the year creating a host of additional pressures for runners and staff alike. We were grateful for the contribution made by Phoenix in achieving a highly successful event More...
Joe Cooper
The guys at 'Phoenix Events East' are great! They were in charge down at FunderWorld in bristol, kept the whole crowd safe and made everyone feel at ease. Adam was especially brilliant, well done guys! Highly Recommend. 😀 More...
Reviewed on Facebook
Jóshüã Ćhäñdlér
Phoenix Events East LTD are a fantastic security firm having met Adam who organises the security side of Funderworld is fantastic very approachable the staff sure do make a fantastic effort to ensure the staff and customers are safe at Funderworld and it sure does show. Well done Phoenix you do a fantastic keep up the hard work More...
Reviewed on Facebook
Hannah Birtwell
Amazing company to work with! I have done a few events with Phoenix and I have loved every second of it!! ☺️ Thank you so much to Adam and the team for making me feel so welcome and valued :)
Reviewed on Facebook
Sam Birtwell
I have been working for just over a year for Phoenix Events (East) Ltd.
I can honestly say that I have found my place in the industry working for a company that is more of a family to me.
Phoenix has helped me develop as a person as well as my skills.
Thank you Adam and Phoenix Events (East) ltd!
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Reply from Phoenix Events (East) Ltd
Thank you so much for the kind review Sam! We love having you on board and hope you’ll stay with us for a long term. I’m so pleased you feel this way and I look forward to seeing you grow even more in this industry :)
Rita Tunde
Worked for Phoenix Events, very efficient and professional in every way.
Reviewed on Facebook
Jackie Forrest
Adam provided security and help with setting up and packing away for the Boston UK Marathon. Nothing was too much trouble, he provided an excellent service and we would highly recommend his services.
Reviewed on Facebook
Diane Gooch
I have recently attended/taken part in two very well organised events the Snetterton 10k and Haughley Park 10k trail run both events were well organised and I always appreciate the great support from marshals , Parking was spot on.
Reviewed on Facebook
Stuart King
very well organised event today at haughley park, great support from marshalls. parking was spot on.
Reviewed on Facebook
Joshua Whitworth
Started working for Phoenix a month ago, Adam has been great help and understanding with situations. Rest of the staff are friendly and good have a laugh with or good chat. It's one best companies I've worked far and there is always work available. Looking forward to working with them more and gaining new experiences. More...
Reviewed on Facebook
Andrew Shirley
The staff are a very friendly, respectful, polite and will always go above and beyond to help you if you need anything
Reviewed on Facebook
Elena Munteanu
Great company to work for... Adam it's a amazing person and so is his team. I have the opportunity to work with them. I didn't expect them to be such a friendly,lovely and responsible team. keep up the perfect work. Fighting 💪💪💪 More...
Reviewed on Facebook
Redwine Breeze
Awesome company very efficient service. Always very professional in every way.
Reviewed on Facebook
Michelle
It was great to have Phoenix on board with our event, Adam was excellent in providing his professional services, we will definitely be using Adam and his team again and would recommend to others.
Reply from Phoenix Events (East) Ltd
Thank you so much for the kind words Michelle, it was a pleasure assisting you in such a fun event! Your team was amazing and made us feelel welcome. It was great working with you straight after the first Government restrictions where lifted to put on a covid secure event. We look forward to working with you all again at your next event in Bristol in a few weeks.
Ellie hall
Working alongside Phoenix events was a great opportunity. I met many amazing people in the short time I worked alongside them. I felt very welcomed with the company and any questions I had was always answered to my satisfaction. The manager Adam was a great person to work alongside with a Lovely manner. Overall a amazing company to work with. More...
Reply from Phoenix Events (East) Ltd
Thank you so much for the kind words Ellie! We pride ourselves in looking after our staff and creating an environment that they feel welcomed and valued. We are so glad that your experience with us was up to standard and hope to work with you again. Thank you for all your help, it's refreshing to see a young person work so hard.
Ben Baldwin
Had noticed Tesco Sheringham had finally got doorman apparently to highlight the rules around covid to customers. Its great to have that presence and the guy who does it is so friendly and welcoming. Good on you guys. Thank you. A regular customer at Tesco Sheringham. More...
Reviewed on Facebook
Rose Weaver
I'd definitely recommend Phoenix events East. They're friendly and reliable
Reviewed on Facebook
Nick Wells
Adam and his team are excellent. I attended an open air cinema and dj set tat they were looking after. They have the rare ability to keep a relaxed approach but always on hand should you need them. Couldn’t recommend phoenix Events Higher. More...
Reviewed on Facebook
Anna Ryan
I worked with Phoenix Events this week at a Christmas drive through and had absolutely incredible service. The owner Adam is so friendly and professional, he takes amazing care of his staff, and also saved a freezing cold Christmas Elf from the elements on a couple of occasions! Thank you Phoenix, for being awesome! I hope I get to work with you again soon! X More...
Reviewed on Facebook
What do you love most about your job?
It is always something different in the event industry, no two jobs are the same. Each job is taken on with a fresh approach and the enjoyment of seeing a safe and successful event from start until finish is both satisfying and rewarding. We pride our self on the work we do, getting the best feedback and raising the bar every time, going that extra mile. We do not just want to be another sub contractor we want to be considered as part of your Event Team. Where possible we provide the same faces for each event, this is one of our key assets as allows contiunuity of service.
What inspired you to start your own business?
Our Director and Founder, Adam Harding has 16 years' experience working for and in partnership with industry leading operators, providing a fully integrated service. Adam started his career as a Steward and worked his way up to a Supervisor. From here, he started his own company, which became responsible for all services, specialising in events, car parking, stewarding, security and traffic management.
Why should our clients choose you?
At Phoenix Events (East) Ltd, we are determined to provide the best events services for all of our clients, regardless of the nature of event. We take pride in professionally training all of our staff, meaning they have the appropriate training in the skills needed to represent your company/event. To help our clients save time and money, it is our responsibility to provide the staff and services, in the most financially efficient form possible. As a pledge, will never sub contract, and ensure complete reliability by using our own company staff, meaning your event will never be understaffed. All of our stewards and security have worked for a variety of events (e.g., charity fundraisers, sports matches, music festivals, weddings), they have valuable transferrable experience which can be applied to other events in the future. Our stewards and security are all DBS checked for added peace of mind.
Can you provide your services online or remotely? If so, please add details.
Due to government restrictions being lifted, we are now able to offer both in person and remote services, in order to fit the client and their needs. It is important to us that we have direct and detailed conversations with our customers to enable us provide the most effective and efficient services to holistically cater for their event and venue.
What changes have you made to keep your customers safe from Covid-19?
Whilst Covid is no longer something you are required to quarantine for, if the customer has any concerns we had strict robust covid measures and should a client feel they or their event is somewhat vulnerable to this we can apply these, please do not hesitate to contact us to discuss.
EVENT SECURITY/STEWARDING
Our focus on Customer Services allows our staff to use their skills in multiple ways such as event stewarding and customer service advisor roles.
Roles can include but are not limited to:
Safety Stewards (NVQ Spectator Safety Level 2)
Turnstile / Ticket Check / Ticket Sales Stewards
Queue Management / Directional Stewards
Hospitality, Executive and Cloakroom Stewards
Event Litter Picking
Toilet Attendants
SECURITY GUARDING/ CCTV MONITORING
IA Security & Manned Guarding
Whether it is for retail, wholesale, commercial, residential or industrial premises, Phoenix Events (East) Ltd provides skilled and professionally trained,
SIA Security Officers (Non-Frontline) –, SIA Door Supervisors (Frontline)) and CCTV licensed static security guards for all on-site security requirements.
We work closely with selected partners to provide some of the above roles to ensure that the high level of service required is delivered and provide a complete package of services.
Appreciating that it is the safe and secure running of your business that is important, our uniformed security officers deter theft and vandalism, as well as reducing the potential damage from risks such as fire and flood.
Reflecting your own values, courteous, personable and highly competent, Phoenix Events (East) security officers ensure that the first impression visitors to your premise gain is one of complete professionalism.
Comprehensive and continuous in-house programmes, augmented by the training provided by Project Griffin and other courses, ensure Phoenix Events (East) Ltd staff are always aware of current legislation changes, client needs, business improvements, current threat levels and personal development. These multi-skilled officers are also flexible in the roles they can perform for clients, when needing to undertake duties such as caretaking, reception, stock control, administration and cleaning tasks to help the organisation run smoothly.
NIGHT PORTERING
Phoenix Events (East) Ltd take responsible for ensuring the hotel is operating to its high standard and ensure preparations are in place for the forthcoming day. We always use night staff that have experience in working nights. We will never use staff that have been working the day.
Key Responsibilities:
Check bar is ready for takeover, any stock needed before Duty Manager leaves, ice, lemon etc
Bar work,
Wash glasses in kitchen and return to Barford, Valley or Sports Bar, leaving areas tidy
Clear areas of coffee cups etc, remove from trays and stack neatly on wash up area.
Clean and tidy public areas where necessary and ensure that environment is kept clean and tidy at all times
Clear all bottle skips to cellar
Preparation of breakfast trays and service to the rooms when required.
Clear down and lay up Brasserie for breakfast and Conference rooms as detailed on Function sheets to the Hotel standards as trained
To assist with the correct service of the Brasserie, Sports Bar, Room Service menu and beverages.
In Winter, tend fire, replenish logs, Grit Pathways
Order newspapers and deliver where necessary
Carry out timely and efficient Morning Call service as required
Print notices and change notice boards are required
Ensure attention to detail is maintained whilst opening up other departments and ensure all departmental checklists are completed
Guest property lost / found procedure to be followed
Man, reception until receptionist takes over
Deal with guests promptly on arrival and departure, as per the hotel Standards for check in and check out procedures
To assist guests with luggage when required
To ensure all documentation, i.e. checks/bills are completed as necessary and carried out per the Hotel Standards
Taking of monies for the payment of services, cash and credit card
To conduct a minimum of 2 security checks, inside and out during the night
Ensure all corridors are clear: Fire Extinguishers and fire doors are secure, returning any trays outside bedrooms to the kitchen
To be aware of hotel security and fire/emergency procedures at all times
To be responsible for the general security of the company property, departmental keys, stock and comply with Health & Safety responsibilities
The night porter will take responsibility for the smooth and efficient running and the security of the hotel during the night. To provide portering, security and reception services, assisting guests and staff in any way possible. Some of the Key responsibilities we can cover.
CAR PARKING
Our services include a ‘Start to Finish Approach’. Having agreed requirements with the client/venue organiser, the following services are available:
Parking plans encompassing any traffic management requirements
Signage – internal
Comprehensive stocks of car parking control equipment, cones, barriers, stakes, tape, rope and sign boards for use with cars, coaches, HGVs and motorbikes.
Latest Dab licensed radios all with ear pices. All staff will have and 1 for each organiser as standard, more can be requested and we our able to supply as many radios as a event requires and charging bank.
Insurance – comprehensive liability cover with disclaimer display.
Risk assessment for health and safety policy.
Experienced local staff.
Uniformed personnel branded hi vis uniform at all times with appropriate PPE is provided to all our staff.
Traffic counts, recorded regularly
Formal employment application and vetting apply to all personnel.
Daily traffic analysis.
Provision of personnel (audit/ticket sellers) for car park ticket sales where appropriate.
Multi-agency consultation.
No matter the scale of the operation, our focus is on a safe and effective experience for visitors taking into account the wider impact our operations have on the event’s local residents and businesses.
A safe internal traffic system is vital to the wellbeing of an event site both during build and breakdown. In achieving this you will reduce site congestion and ensure that the build is not delayed.
We have trained banks-man available and traffic marshals who will ensure safe and controlled vehicle movement on and around the site. The creation of one-way systems, vehicle holding areas and enforcing vehicle movement rules are included in this procedure. Our team will always be ready to utilise a plan B and C and be proactive on any problems that occur as they happen.
Traffic controllers can record access and egress movement of vehicles into restricted areas which can reduce equipment theft.
The car parking staff are most likely to be one of the first personnel with whom customers will have the opportunity of verbal contact, so we understand that first impressions are important. Therefore, their assistance will reflect substantially upon your customers’ overall impression of your event organisation. All staff have read and signed our staff code of conduct and take their roles as ambassadors for Phoenix Events (East) Ltd as a very serious one.
TRAFFIC MANAGEMENT
Traffic management is vital for any event, no matter the scale or complexity.
Following our simple, flexible and professional approach we can provide a tailored plan that suits your event.
With all our services, it starts with an initial meeting and consultation through to the event operation and resumes with a full debrief and report.
We can assist or apply on your behalf (Charges apply) for Temporary Traffic Road Orders (TTRO) and can consult, assist or create traffic management plans which can be submitted to local councils, police or safety committees.
Our customer-friendly marshals will be trained to 12D standards and adhere to all Chapter 8 guidelines.
We can produce and supply generic or bespoke wayfinding signage and provide compliant traffic management equipment and vehicles.
Should there be a service we are unable to supply, we work closely with local contractors that can and therefore offer a complete package and management.
EVENT SUPPORT
Traffic management is vital for any event, no matter the scale or complexity.
Following our simple, flexible and professional approach we can provide a tailored plan that suits your event.
With all our services, it starts with an initial meeting and consultation through to the event operation and resumes with a full debrief and report.
We can assist or apply on your behalf (Charges apply) for Temporary Traffic Road Orders (TTRO) and can consult, assist or create traffic management plans which can be submitted to local councils, police or safety committees.
Our customer-friendly marshals will be trained to 12D standards and adhere to all Chapter 8 guidelines.
We can produce and supply generic or bespoke wayfinding signage and provide compliant traffic management equipment and vehicles.
Should there be a service we are unable to supply, we work closely with local contractors that can and therefore offer a complete package and management.
MOBILE PATROLS
Patrols tailored to your needs, this can be daily, weekly, fortnightly patrols or as and when with key holding and alarm response.
EQUIPMENT HIRE
We can provide radios, earpieces, road traffic signs, barriers. These can be useful tools for large events and small for effective communication without intereference.
