I am very pleased with the job that was done here.
Very professional, showed up ahead of schedule and explained things before during and after the work.
Fast and excellent service, true professionals
Great service and professional staff, thank you for cleaning our office carpets, we will reach out for future services!
arrived on time and called and waited when I was delayed getting home. Some would just leave because customer was late. Your staff was helpful , responded well to our on little spotter.
Thanks for a job well done
On time and very professional and courteous
Excellent service. The cleaner arrived on time. Very knowledgeable. Came back a second time to address a concern I had and were successful. I would highly recommend them!
Third time using PCS. This time to reclean our living room rug because I dropped some grease on it by accident. They looked at it gave us the price and cleaned it in 4 days. Great Service, courteous staff and reasonable prices. More...
The service man was very polite, efficient, and did an excellent job.
Five more stars
We found PCS to be professional and reliable. We have used them more than once and they consistently do an excellent job cleaning our upholstery and carpets.
As always above and beyond with very fair pricing.
Always great service with friendly and courteous crew.
The excellent workmanship and professional service could not be improved upon. My tile floors look like they are new and so does my twenty year old sofa. I am totally pleased with the results. More...
Would highly recommend this company. They try their very best to remove stains and do a great job.
Mary Ellen M.
Carpet very clean.
Our carpets were severely stained from pets. All the stains were removed.
Overall good service and outcome
Very pleased with the professionalism of your two men that cleaned our carpets ( I wish I could remember their names). They explained everything they were doing, went over the paperwork and policy on customer satisfaction. They provided me with spot remover and booties to wear while the carpet was drying. I was very impressed with them as well as how well our carpet turned out! Will most definitely recommend PCS! Keep up the good work! More...
It was a tough job, but well done
Fabulous - second time and perfect.
Job was well done
Total commitment to product and service from begining to end!!!!
I have used PCS in the past and always been pleased. This was experience was equally wonderful>
John and Jay were professional and friendly. A pleasure to have in my home. Their advice was helpful and informative, not to mention my carpets and furniture which see far too many pets looked like new, More...
Very professional and helpful service. Would recommend!
Very happy with the whole experience from the initial phone call to the completion of services.
Staff were professional and courteous. Repair and cleaning were well done. Would definitely recommend your services to others.
Thank you so much!
Sandy Dudar More...
Great job by Robert.we have been customers for many years and will continue to be.
Great experience. Robert was excellent. Thanks to Annette also
The guys did an awesome job. Thank you!
Great service and my lovely turkish rug has been made new again!!
We have used PCS a few times for floors and furniture cleaning and Everytime has been amazing. The guys that come to the house are a great asset to PCS very friendly and professional.
Rated highly for: Responsiveness, Punctuality, Value, Quality
Our carpet looks like new can't believe the job that Robert did. Deep cleaned our carpet and eliminated all pet stains.Thanks a million.
The quotation and subsequent technician explained thoroughly all steps of the service to be applied and completed professionally inside the timeline prescribed.
did exactly as we wanted.
I will definitely use PCS again!!!!
employees are pleasant and professional.
I made a call for carpets to be cleaned on short notice for new tenants. Len, of PCS of Niagara, returned my call quickly and the service man came out ASAP. My tenant was very happy too with the results. More...
Very good communication with the team, in person and over the phone. Had our carpets cleaned and stretched before moving into our new home with very good results. The carpets looked clean, fluffy and refreshed. A couple stains did not come out, but I knew realistically that some stains can not be removed. More...
Technician was courteous and worked very diligently to get our carpets spotless again.
Great job PCS
Very professional and results is great! Will recommend to everyone!
Service is great! Result is awesome!
John was excellent and everyone else that helped get us organized along the way! Their attention to detail and their excellent customer service is amazing!
Wonderful company. On time, very knowledgeable and professional.
Anette was so helpful and knowledgeable and worked tirelessly to remove the stain from my area rug. Would recommend them to anyone and will definitely be using them again in the future.
Wish I could give 10 STARS PLUS. Jay our technician arrived promptly on time. I didn’t have time to get an estimate a couple days ahead so I said just book me. Jay came in and gave me a price. It was high but I understood because I have an extremely large light beige sectional couch that I adore. As does my large Sheppard who lives rent free!! I gave Jay the go ahead and he promptly got to work. The detail in his cleaning was impeccable, He worked up quite the workout cleaning every inch of my couch. It turned out way better than I thought. All the dog oils gone and my couch looks like brand new. I really thought there was no hope for my couch but now I’m back in love with it! Thanks to Jay, wow PCS must be so happy to have such an exceptional worker in their midst! I would definitely recommend them to others and the google reviews helped me make my decision. Thanks again More...
EFFICIENT , KNOWLEDGEABLE , PROFESSIONAL AND WELL PRICED.Thank you . We are very pleased with how lovely our carpets look in the office. I can't believe you got those stains out. More...
Excellent service as always. That is why I return to PCS whenever we need our carpets and upholstery cleaned.Emily
Detailed estimate with options, good description of process, completion of repairs and cleaning within timeframe promised. Courteous people. Very good experience. More...
My dog urine stained carpet came back looking like new!
I do have one question
Len did send out an email on August 15th with an Endless Summer Special..was I able to have any of it on my bill?
Meals On Wheels T.
Thank you for the fantastic job. Our office never looked or smelled cleaner (except the last time you did the carpets), I guess we shouldn't wait so long to call you.
I will definitely recommend you.
Excellent customer service at a fair price. We had installed carpet, and a sofa cleaned. John was the rep. Very knowledgeable and professional individual. The job turned out better than I expected. I have no hesitation recommending this company. More...
John was the representative who came out. We had some installed rug cleaned as well as a sofa. He was very professional and did an excellent job, Given the service we received I have no hesitation recommending this company. We will do business again.
Our back stairs have a really bad odour, not sure if my husband Gord Scott called you or not?
Totally satisfied with the experience!
Excellent service! SO happy to have found PCS Niagara!
Always a great experience which is why I keep coming back.
Easy to criticize these days but not toward this group. The techs are incredible, service great and they go over and above every time!
Did a great job. Carpet was dry to the touch in a couple of hours. Whole process took no time at all and was done in a clean and considerate way. Very happy
Jon was very thorough. He protected our floors and corners. Would definitely use this company again.
On time, industrious, pleasant staff
Carpet looks and smells like new.
Did a great job on my old carpet and removed the soiled dog stains very well.
The carpet is old and fairly worn and they did a nice job restoring it also. Very happy with the service and pricing for the work. More...
Grace Lutheran Church G.
Excellent people to work with. Very knowledgeable about products and best services needed. Highly recommend this company for all your cleanup needs.
Professional service as their name states.
Had my boat carpets cleaned and back to me in 48 hours. I was impressed!
I was so happy that Jamie could get the stains out of my carpet. His friendly excellent service was very much appreciated. The rug looks fabulous! Thanks again. More...
Personable staff, high attention to detail
Everything was great its just very expensive
PCS of Niagara. Highly skilled team, who tackled an extremely deteriorating tile floor condition and brought it back to mint condition. Our clubhouse has never looked better. Thanks to Len & Annette.The St. Catharines Rowing Alumni Association - Henley Island More...
PCS continue to do great work. I wouldn't use anyone else.
PCS came to clean a couch and loveseat this past week. The cleaning took 2.5 hours and throughout the experience the technicians were extremely professional and friendly. I have used PCS in the past for area rug cleaning and have found them to be effective and always professional. While these services are not inexpensive, they do prolong the life of your upholstery/carpets. Side note: definitely make use of the spotter blotter they give you. It works amazingly. More...
overall service is very good
They are the only company I would ever use.
I have recommended them many time. There is no other company that even measures up.
Brought in a runner to be cut/altered/bound to fit a confined and awkward space in my boat.
PCS did and AWESOME job making it fit perfectly and ensuring that the edges would not fray or unravel.
The work was completed within a week, which made me SO VERY happy.
Thank you so much.
Was also great to get a "tour" of your facility so I know next time what to send to you and why that is better than in home cleaning! Excellent info. More...
Amazing customer service. Their professional team takes time and care. Carpets and upholstery look better than ever. They gleam! :) Thank u!!!!
They did a great job - prompt, professional, and the two gentleman that cleaned my furniture were also very nice and friendly. Furniture looks great now. Would recommend them to anyone. More...
I was very impressed by the polite considerate treatment I got every step of the way when dealing with the people at PCS. They went out of their way to be helpful and they do a great job.
Knowledgeable. Accommodating. Quality cleaning. Personable staff. Fantastic experience from start to finish.
Carpet binding was first class
From the moment your serviceman arrived, the job proceeded in a very professional and polite manor. He
answered a few questions I had regarding the varied
services offered by your company and he certainly
did a lot of steps that other companies do not. I was
impressed by the big air fan which gets the drying off to
a good start. I also liked the fact that he brushed the rug when he was finished to bring the nap back up. More...
We used PCS last year to clean the carpets and furniture at our old house. In Jan. we decided to move and found a lovely townhouse still in St. Catharines. We decided to have all the carpets and ceramic tiles cleaned. We did not look any further than PCS because of the great job they have done in the past. We wanted to make sure the entire house was cleaned and will have them back to do some maintenance yearly. If you are looking for a cheap job look else where, but if you are looking for fantastic job look no further. PCS is your company. More...
I cannot explain how happy I am!! My rugs look brand new! I would definitely recommend PCS to my family and friends!!
Great service. Polite and informative employees
Karen & Doug S.
Took care with a difficult fabric (per the manufacturer's tag) and the upholstery looks like the day we purchased it!
Thanks for the great job and attention to detail!
Both Robert and Shawn your technicians were excellent and very knowledgeable about how to clean the carpets and get stains out. Robert explained things in detail and did an amazing job. Thank you to both for a job well done ! I appreciated the excellent service. More...
did a great job removing fringes from old carpet and binding the ends. never know that the fringes were there in the first place
Did a great job of removing fringe and putting a nice finish on the ends of one of our older rugs. We would def use their services again.
Very satisfied with the whole process and the results. Pleased that the job was completed in less time than had been allowed. The crew was respectful of the furnishings that could not be moved and took great care to protect the surrounding hard wood flooring. GREAT JOB & WELL DONE.John and Josh. More...
Just excellent. Plus great advice on related carpet upholstery issues.
Carpets came up beautifully.
Amy Wright I.
Over all the services provided were good.
Very professional and very thorough! My carpet looks like new!
Thank You so much for coming in to clean our new Vinyl Plank Flooring! It looks so much better now that the dry wall dust residuals have been extracted. The fine young man who represented your company in this cleaning process was a thorough, professional, conscientious worker. Thank you for making our home a more environmentally friendly place to live. Heather and Doug from Welland. More...
Had loveseat cushions cleaned
Jaimie was prompt, knowledgeable, well equipped, and very pleasant. We look forward each time to the rep who is assigned to us. Everyone is pleasant and helpful
100% satisfied, very pleasant employee, explained everything with regard to treatment and outcome.
I will definitely refer and use this company again.
Cleaning the carpets in a student house had been neglected for a very long time so with the end of the term approaching and new tenants wanting to move in a relatively short period of time. I called on PCS . Their response was quick . They visited the location, assessed the job. The job was done as promised All staff working were very professional and knowledgeable . the end result was an excellent clean carpet. Everyone who saw the before and after agreed that it was a job well done. More...
Have been using them for years and they are very professional
J & T
A big thanks to PCS of Niagara for going above and beyond in order to get our carpet cleaned, bound and back to us in time for our moving day. Very much appreciated!
The team explained quickly what there process would be.
will always recommend
We have used PCS 3 times to clean carpets at our rental units in Niagara on the Lake and couldn't be happier.The tech arrived exactly on time each time and arrived ready to go to work immediately. Their guys have always been friendly and professional always offering tips on how to keep the carpets looking good, even leaving a sample of spot cleaner for us.This last time I dropped off some additional area rugs at their office and was thoroughly impressed with their technology and systems. They new exactly the type of carpetsI had and the best way to clean them. These came as part of a property purchase and I was surprised to learn that 2 of them were actually quite valuable.They even brought the cleaned area rugs back to the house when the came to clean the rest of the carpets, I couldn't believe how great they came out...they looked like new!I will never use another carpet cleaning company. There may be some places that will do it for a bit less but nobody will do a better job. This is a perfect example of Value over Cheap.I almost can't wait to use their service again! More...
Wizards. I can't believe how great they are. Really friendly and professional staff as well. Whom ever put this team together deserves yet another award. Thank you to everyone there for saving my sofa! More...
The stains on the rugs mostly gone. Very satisfied.
Thank you for the wonderful experience of cleaning and caring for our carpets. Your professional expertise, attention to detail and courteous demeanour were all so greatly appreciated.
They were very informative from beginning to end with respect to cost, materials used, time estimates. Stacey was extremely helpful and knowledgeable. The fact that it is recommended to seal everything after is a necessary means to continue protection and eliminate laboured clean-up. More...
West Niagara P.
very easy to do business with
An awesome job, will return for sure!
We were very pleased with the results. Jamie did a fantastic job with the steam cleaning of our bedroom.
Would definitely recommend them.
i am very pleased with your company. They are very professional, polite and caring.The day after they had cleaned my rug, I found a brown spot for which I had my rug cleaned. I called them and they sent a person out to see if they could remove the spot. He worked at it for some time and made it look a little better.I was very pleased with your service and would recommend them to anyone. More...
Annette and Len are very professional. We took in a piece of carpet along with our template and trusted their judgement on the binding colour! The turnaround was quick and ready on date as promised, the job was done well and the smiles were free! Thank you and looking forward to working with you again. Will definitely recommend! More...
I would give a 10 star if I could! We moved into a condo/townhouse and we were going to replace the carpet with hardwood but it was to expensive so we decided to try PCS to see how the carpets would come clean and it was BETTER then we expected. Great friendly service, Stacey who came to give us a quote was wonderful and well knowledgeable and reassured me that the carpets would look new and John who came to do the cleaning knew his stuff and pointed out things that I didn’t even see myself. It’s only been 2 days ago and a neighbour came by to ask for a reference and I gave them your card! All I can say is don’t look any further if you want a good job done, PCS knows their stuff. THANK YOU! More...
PCS goes above and beyond your expectations. Professional but personable and takes time if you have questions. We had couch cushions that were old but we loved the love seats. We had them cleaned before but didn't turn out so good, not by PCS but by a cleaner.. John did a fabulous job on them - could not believe the difference. The carpets also looked great. This is a top-notch company! More...
This is a top notch professional company. Stacey came and thoroughly explained the cleaning process to us. Robert and Jamie arrived on time and did a great job.
Most satisfied with the end results. Our carpet looks as good as when it was new.
A very professional company to deal with. Will highly recommend them to others looking for carpet cleaning. More...
My first stop for rig service
The rig looks fantastic.
John was totallly professional during the whole cleaning experience. He explained the work that was going to be conducted on the cleaning of our carpets from start to finish.
PCS has been cleaning my carpets for many years. They have never disappointed me! Always a great job! I wouldn't go anywhere else!
A good thorough carpet cleaning with great service for a fair price + supporting a local business. Len and Annette, Stacy and the gentleman who came to clean our carpet (forgot his name) were all exceptional.
I was delighted with the work PCS did in my home, stretching and cleaning the carpets. Frank and Andrew arrived promptly and left at the approximated time. They were friendly, knowledgeable and were able to work out some obstacles in the stretching process. From the initial phone call to the estimate to the work, all was done in a very professional manner. The carpets now look new again. More...
Excellent service and great value for money. We brought our "24" x "84" rug to be trimmed down to "24" x "75" and have the ends surged. Turned out fantastic. The newly custom cut rug fits perfectly in front of our vanity in our master bathroom. Very pleased with PCS, will highly recommend and planning to use them in the near future to clean the grout in our kitchen tile floors. More...
On time, on task, thorough, professional
Very Professional and great customer service.
I always know that your company will strive to do the best job that they can. And I appreciate that if they see a possible issue with something, they bring it to your attention.
I had my new 24" x "84" runner shortened "24" x "75" and the ends surged to custom fit my bathroom. The rug looks great and the service was very timely. I highly recommend PCS.
Jason did a great job of totally removing the red wine stain which I had originally treated with the PCS spot remover.
Always well done work and professional service !
Staff arrived when they stated, work was completed quickly and thoroughly. Invoice was not delayed and provided a detailed summary which is helpful for management.
experience was great from the estimator to the service representative - he wore foot coverings to protect everything (without being asked) & the results were really good despite the carpet being about 25 years onld
Len and Annette run a quality carpet and rug cleaning service. They are honest and hardworking. The quality of their cleaning and service is excellent and second to none!
PCS does an amazing job! I've used them many times. Prices are reasonable and the people are great to deal with.
Overall excellent service. it started from the original quote right thru until completion of the job. Totally impressed with how knowledgeable and thorough your staff were. you showed up when you said you would. Completed the job well beyond my satisfaction and within the specified time. I will definitely recommend you to friends and colleagues... More...
Very professional service
Friendly, informative and great results. I was so happy with the results I took another rug to be cleaned.
This was a big full day job....carpeted stair runners and upholstery cleaning...it was methodically carried out, with minimal disruption to our home. I wish I could remember your employee's name...well done! More...
Nothing like clean carpets. My whole space has more energy. This has inspired me to get spring cleaning done early. Thanks so much for the expert service and quality staff. Bravo!
We had rugs cleaned, tile cleaned on the floor of our shower.
Robert and Jamie were prompt, professional but friendly and willing to share information.
They brought a carpet to new looking. It was quite soiled as it is the route from our deck through our family room. They worked steadily for three hours and left everything tidy and clean. Definitely recommended.
Stacey was excellent when she visited and gave an estimate for the work without undue pressure.. More...
PCS is a company that cares about long term relationships with clients
Have used them in the past
Will use them in the future
Have no hesitation in recommending them More...
Very impressed, fast professional service. Floors looked like new!.
PCS never disappoints. You have a staff who are serious about service and providing professional results.
Your technician is a wizard! I never dreamed he would bring these carpets back to this condition! Knows his stuff and is passionate about his workmanship.
While we were away, our cat, used our throw rug as a litter box which we were not at all pleased to see, but the people at PCS of Niagara, took care of us immediately and had our rug back to us within a week freshly cleaned, scotch guarded and rid of the odour our pet had left behind. It definitely was worth the money to have them clean it as replacing it was about double the price. Very pleased you will be also. More...
Len and the staff at PCS exceeded my expectations. They took their time to talk to me about their rug binding, cleaning, protection, and underpaid options, and in less than two days, called me to tell me that the project was complete. ..just in time for my dinner party with friends! We will definitely be repeat customers at PCS. More...
Thank you Andrew and Stacey for the professional, courteous service provided. The carpet and grout cleaning was exceptional. We will recommend your company to others and we will definitely have you back. Andrew did an excellent job. More...
I was quite happy with the service. I have a light coloured berber carpet and two dogs. Enough said. Carpets and the stairs came out amazing.
Excellent service. We are very pleased with the results. A special thanks to Andrew and Stacey.
We will highly recommend this company.
I have a wool carpet that is over 20 years old. It was rather dingy looking although it had been cleaned a few times over the years with a home carpet cleaner. It was a relief to know that PCS does a thorough deep cleaning in their facility and the carpet came back fresh and bright, almost like new again. I will highly recommend this service. If you like your carpet it is well worth it! More...
Your workman was very friendly and efficient and we think he did a good job
Very impressed with Andrew and his work ethic.
Great group of people working hard to keep us clean
job well done-------on time ------have recommend to friends
great work and servive
We have used PCS a number of times & have been thoroughly impressed with their customer service, professionalism, pricing &, most importantly, their ability to successfully handle extremely tough cleaning jobs with amazing results.
The latest cleaning they did for us was on a large, expensive wool rug that had a full glass of red wine spilled on it. There was concern that it would be impossible to get all the stain out but they did their magic & the rug looks amazing! They have also cleaned carpets & furniture for us with the same results. Annette, Randi, Robert & the rest of the PCS team are wonderful to work with & I highly recommend them!
Happy with the work done. Efficient & conscientious cleaner
We are very pleased with the carpet cleaning and stretching services that were provided by PCS. We were referred to them by End of The Roll and happy for the referral. We read the reviews before calling them and the good reviews were many. They were very professional from start to finish. Stacey, Robert, Jamie, John and Annette were all friendly and easy to deal with. Excellent job. We will definitely recommend to our family and friends. More...
You guys did a great job removing the stain my dog had left on my expensive white rug. Looks new !!!!
Thanks for the great work
We had 3 area rugs cut down to a size that would work better for our rooms. Len explained how they would take care of the edges with binding. Everything came out very nice and would not hesitate to come again. They are a company that takes pride in their work . Thanks Len More...
PCS was recommended by Molly Maid and we are glad they did suggest this company. A representative came to the house and gave us a precise cost to do the carpets downstairs and furniture both upstairs and downstairs. She said they realize they are not the cheapest but we will be 100% satisfied when they are done. The 2 guys showed up on time and went right to work downstairs. Very professional and accommodating to our pets and the layout of the house. They were there for most of the day and when they were finished upstairs the carpet and furniture downstairs was almost completely dry. They have professional equipment and when they were finished everything was back in its place. Very pleased with the service and would highly recommend them to everyone. Thanks for a great JOB! More...
We have used PCS for all of our carpet and upholstery cleaning needs. Their service is top notch from start to finish and we are always pleased with the results. Thanks to Len and staff
The carpet was picked up on time by three men as needed given its weight. They also handled with care a large old wardrobe which has been converted to hold China.
On the return all went well as I expected from my previous satisfactory experiences with PCS. More...
We were happily surprised when we were given a tour of the plant and a detailed explanation of the process our wool rug. It's unusual for service companies to want you to be able to do an informed decision. Thank you. More...
Long time customer and am never disappointed
I have cream carpets, need I say more but they always look great after you have been here
I was very happy with the results of the cleaning....the gentleman was very thorough and thoughtful in going back over spots that he thought might come out if he put a little extra effort into it. ..my carpet looks like new...great job and didn't have to wait too long for the service between the quote and the actual job! More...
We were very pleased with PCS cleaning of our carpets. The technician Robert explained everything very well and did a great job. Would recommend PCS to our friends/neighbors More...
Carpets look like new. Crew was very courteous and professional explained all work that was completed. Would highly recommend.
We had two off white loveseats , off white wool area rug and stairs cleaned and stain treated. Exceptional care was taken in providing this service and the results were great. The service person took care in setting up, and removing all equipment. Excellent service! More...
Wonderful, professional experience from beginning to end. Thank you to Stacey for helping me sort through the needs of my furniture and thank you to Robert and his partner for such joyful enthusiasm in cleaning my rugs. I appreciate the attention to detail and the excellent customer service. More...
Have had my carpet cleaned by PCS of Niagara several times now. Constant friendly and Knowledgeable service and 100% satisfied with the cleaning.
I have recommended PCS to several friends and family members.
Thank you PCS More...
The staff in the office were helpful and the service technician was very nice, polite, etc. Overall we were pleased with the job. We were hoping that the stitching in the sofa would come up a little cleaner (whiter) but they were still pretty stained on the armrests, etc. More...
Just got our boat carpets cleaned again....no muss no fuss & great job PCS!
Thank you Thankyou
Highly recommend PCS!
Excellent service ongoing for our personal and commercial business! Professional staff with high quality work.
All staff were courteous, efficient & respectful. We were always kept informed. Very Pleased with the quality of service. We would use their services again.
Extremely happy with pcs. Professional, polite, punctual. Very effective, efficient and excellent excellent service. These guys really go above and beyond to make you feel cared for and i especially appreciated how they break down your invoice so you know exactly what you are paying for. I have 4 toddlers who had completely trashed our small, living room carpet. They got allll the stains out, including paint from last year on a cream carpet!! I would highly recommend pcs to anyone. Thanx you! More...
I was very impressed with the services I received from Andrew in my home today. My carpet looks 10 times better then it did last week! Thank you! :)
Great job cleaning our carpets again this year !
Carpets look great, all spots gone. Friendly and professional staff.
Carpet stretching and cleaning were done very well. We are pleased with results.
We had our carpets cleaned on Thursday. They did a great job! Carpets look like new. A very friendly efficient company.
My cream coloured carpet gets grubby quickly and this company does a fabulous cleaning job. Unfortunately they had to come back five months later to redo the stairs but that could just have been the high traffic they get.
They also promised the carpet will be dry in 6 hrs but the fan is still running after 20hrs and there are still damp patches.
I will still have them back-their work is beautiful. More...
as always....len and annette always courteous..informative and didnt make me feel TOO stupid for spilling salad dressing on my cream couch! ! they got the stain and my botched attempts removed from the cushion SIGH!!! no one could blame anyone for this accident!! dont even have a dog to blame it on!! thank you!! Always recommend you!!! More...
PCS hire an amazing team. I am always pleased with the work they do in a professional manner. Taking care to lay carpet and wear booties while cleaning. They even moved and reset my furniture for me. This last time I had 2 friendly guys come and clean my place. Excellent job guys. Always satisfied and happy with the results. More...
We had 2 area rugs cleaned by PCS, very pleased. They look better than they did when we bought them! We will be using their service again.
We cannot express how supremely pleased we are with our latest experience with PCS. We had scheduled to have our living room carpet cleaned, as well as 3 cushions on one of our couches. Due to a truck malfunction, the technician was unable to clean our carpet. Because we had already moved out all of the furniture and the following day was booked solid, Len suggested that the technician return to the shop, pick up another truck, complete the carpet cleaning and take the cushions to be cleaned and returned the following day - all for no charge. You read that right. No charge because we had experienced the inconvenience. Len himself delivered the cushions the next day and of course everything looked (and smelled) amazing. We can't imagine using anyone else!! Thanks Len. More...
Len went above and beyond in handling a difficult situation by carefully removing delicate silk fabric located above my front entrance doorway and office windows.
Stains on the silk fabric were caused by a roof and skylight leak. Extra special care was needed to remove these stains.
A few weeks later, Len came back and hung the silk fabric over the doorway and windows...no stains or shrinkage...amazingly beautiful again!
I have always been extremely satisfied with the care and results given by PCS!
Thank you, jk More...
Excellent service. Excellent work. Excellent results. Will definitely use again
We had a carpet remnant bound to use in our den. The whole process was easy and efficient.
Jon was great, on time and kept the qoute at the lower end! Stacey was also great to work with! Highly recommended!
Very happy with the whole process including the lady that came to give us a quote and Andrew that came and did the job of cleaning the carpets. We highly recommend PCS and will use your services again. More...
Right from the estimate through to the work I had a positive experience. I am very happy with the way my carpets and loveseat turned out. I will definitely use PCS again.
We have always been pleased with the service offered by PCS of Niagara. Wonderful staff, including the owners! Thank you.
Carpet came out like new! Very happy with the result! Thank you.
All the staff I talked to were very knowledgeable on the topic of their work.
We have been using PCS of Niagara for awhile now. They are quickly able to come in and meet the needs of our residence. The employees are great to work with and go above and beyond our expectations.
Very professional and courteous staff. The gentlemen who came to do my cleaning were courteous and respectful of my home. The results were amazing and I have already recommended this company to friends and family.
Experience was excellent from estimate to service. Not inexpensive but options for doing some areas at a time were presented. In today's world when it is so hard to get quality service at any price, it is good to know that PCS provides both. More...
Had your wonderful technician, John, do our condo carpets and they look fabulous - beyond my expectations. He was thorough, professional and totally into making them as great as possible. Left me a lovely “care” package to spot clean for myself. I will certainly be calling to book an annual clean and refer anyone who asks to your company. Thank you for a wonderful job. More...
Very pleased with service.
Overall experience and friendliness was great only issues they cut my carpet to the wrong size I made it work, even on the bill they had the rights size just the carpet was a foot bigger. But overall still really good
My carpet looks new again. It came back wrapped well and it unrolled perfectly. Definitely recommend PCS and would use them again.
The only reason I didn’t give a five star rating across the board was the fact I had to call twice to see if my items were ready.
Wanted a piece of carpet bound. Called and spoke to a cheerful ,helpful rep. Dropped off my carpet later that day. Was told of exact cost and when it would be ready.
When I picked it up everything was ready at the front door.
Received a carpet care gift consisting of carpet cleaner and a cloth . I hadn't expected that so was a nice surprise.! I highly recommend them. Exceeded my expectations. More...
PCS of Niagara always does a great job whenever we call them on carpets & floors.
We are thrilled with the service that was provided for the cleaning of our chairs and carpets. The quote, and working with Stacey, the cleaning staff that came were so professional and accommodating and tried so hard with the really bad stains and the quality of work was excellent and refreshing and will definitely get them on a regular basis. And we even added more jobs and they accommodated us. More...
Excellent and have used PCS for years!! Always professional and prompt!
Good job - well done
Technician was prompt and very energetic at his work. He was quite clear about what he could and would do with our rug cleaning . He performed a super job and we will use PCS every year or as required. More...
wonderful , personable and professional service that can always be counted on
Roof repairs wound up leading to spots of tar on our carpets. Your service removed the "spots", just like you advertise.
We are very pleased with the results.
Arrived late, but we were kept appraised of the anticipated arrival time. Upon arrival, he was neat, considerate, and very professional. He over-delivered on his commitment to make sure our carpets were laid out precisely, no underpad edges and fluffed and raked. We would certainly use this service again as well as recommend it to our friends. More...
They were very pleasant accommodating and professional to deal with . I had to go out but when I returned home every thing was cleaned and I even found a House and Home magazine left on my table. I had them also clean my couches in the summer and again no problems and everything done and cleaned up after they were finished. I would recommend them to my friends and neighbours and know the work will be completed satisfactorily. More...
We recently needed to have our living room carpet re-stretched. We searched online and came across PCS - what a terrific find! Everyone we had contact with was so pleasant, knowledgeable and professional. Our positive experience started right at the beginning when an actual person answered the phone, was very friendly and polite and made immediate arrangements for a consultant to come and look at our carpet. The consultant arrived promptly and immediately showed that she had excellent knowledge of carpeting. She explained what the technicians would need to do, and gave us an estimate of the time and cost of having the work done. She also immediately noticed four distinct marks on our carpet. These marks had been made by different things and had been left by the company who had cleaned our carpet literally two days before the PCS consultant saw them. The technicians from the previous company had said that they had tried, but could not get these marks out. The consultant from PCS felt that their technicians could get them out, so we added that to our work.The technicians arrived promptly and again were obviously knowledgeable, professional and extremely thorough. Throughout the process the technicians were very careful and took time to explain what they were doing and why. After finishing the stretching, they worked extremely hard to remove the marks on the carpet. End result - the carpet was re stretched perfectly and the four marks were totally removed!We were thoroughly impressed with the service and quality of work which far surpassed that done by any previous company. We will be recommending PCS to any of our neighbours and friends who are looking to have work done on their carpets and floors, and in future, PCS will be the company we contact for all things related to carpet and floor coverings. More...
The people who work at PCS have always been more than helpful and friendly. This is a company that understands how important customer service is. Great work on a difficult-to-clean rug! More...
Professional is their name and they exemplify it! Stacey did a thorough job at the estimate and Robert was meticulous in the cleaning. This was our second time using their services and I would not hesitate to give them a 5-star rating - and I'm picky! More...
PCS was fantastic! They came to the house and provided a thorough estimate, testing the different types of stains we had to ensure they could tackle them effectively. They arrived on time, moved all of the furniture and were done in one day as-promised. The carpets look FANTASTIC and we are thrilled with their work. I'd recommend them to anyone. More...
We are very happy with the results of our carpet cleaning. My husband was particularly impressed with the technician who was sent to perform the cleaning. They are not the least expensive cleaners in the Peninsula, but they are probably the best. Will definitely use them again. More...
We had a problem with the cleaning solution bubbling the bottom of our island. The owner came, looked at it and said he would fix it. No argument, no problem. It is nice to see someone with integrity and pride in their service. I don’t think you can ask for anything more than that! More...
This is the second time we used PCS. The technician Jay arrived early (which to me is much better than late). He was polite did a very thorough job and the carpets were practically dry after he was done. As some one else said they are probably not the cheapest but you get what you pay for, and in this case honest professional service! More...
We have used this company for some years to clean rugs. We have always been very pleased with the finished product. This time we wanted a number of fitted carpets to be steam cleaned. ...the results are amazing and we will always highly recommend PCS to deal with any issues.They send a representative who gives an accurate quotation....the technician was courteous and obliging ....making sure we were happy with what he did. Great service.....very pleased.Ian and Shirley Hollingworth. More...
loved the job, very nice guy that cleaned our carpet. very quick and knowledgeable. will recommend you service to anyone!! great job
We had PCS clean all common area carpets in our 4 storey building.The two men that came to do the job were on time and worked hard all day and got the job done causing no inconvenience to the residents here. The carpets look new again. Thank you. More...
Becky and Jean Cote
Our rug was soiled by our dog and we used cleaning products to no avail. We called PCS and they were more than helpful during the whole process. They came to the house, provided a quote, and took our stinky rug away to be cleaned. Unfortunately our rug still smells of cleaner, but I would not hesitate to use PCS in the future because of their excellent customer service. Annette called me to discuss the issue and I think we were both stumped as to why it still smelled given that they had given the rug a thorough cleaning. I do not blame them! Again, their service was excellent and I would not go anywhere else. Also thank you to Randi for being super fast with e mails and so very very helpful. More...
Joseph & Jana Boniferro
Our dogs had some sort of a bug and soiled our cream Berber carpets....wowza! In the 13 years we've owned dogs, we've never had to deal with that amount of dog-related fluids. As always, we put in a call to PCS and Randi was fabulous. She happened to have an appointment available on Saturday and Jon was our tech - as he has been in the past. He knows our home and most importantly, our dogs! Incredible customer service, got out all the spots and said if either of them crop back up again over the next few days, to give PCS a call and he'd come back for the spots. There was even a small spot in my daughter's room and he got that without charging us extra. Thank you, as always! More...
I was in the process of moving my elderly mother out of an apartment in St. Catharines to my home in Ajax, Ontario. I was having to coordinate from out of town and it was stressful. PCS of Niagara made this process easier on me. They provided a quote and showed up both times when expected and since I had to travel out of town it was imperative that tasks take place when I expected them to. The service was great and the apartment carpet was left clean. More...
Excellent from beginning to end. We arereparing our home for sale and were very pleased with the professionalism of all staff and the results were superb.
Very impressive.....wonderful experience from start to finish. Very professional and extremely happy with the results. We've had our carpets cleaned in the past, but this service far exceeded anything that we expected. Would highly recommend this company both for their customer service and their results. More...
Great service... Reasonable prices and good quality work.
I am thoroughly impressed with the service and care given to my rugs. I will use them again in the future. Thank you PCS
I have had several carpets and a couch cleaned by this company. They do great work and I will keep going back,,
Brought in a white linen upholstered chair with water stains from a roof leak. Other company had said they could not clean it. Very impressed with the result - chair looked like new! I'm a very happy customer! Thanks to Len and team! More...
All aspects of our dealings with PCS have been highly satisfactory.
The staff is very well informed, professional and cordial.
The work done for us has been excellent , with great with great follow-up.
Finally, the cost of service is very reasonable particularly given the quality of the work done. More...
The information from the person serving us was very informative and helpful. Will definitely use this company again.
excellent work and attention to our fine piece of tapestry/carpet. This piece looks perfect again.
Thoroughly impressed with the service from start to finish! Everyone was professional, friendly and respectful of our home. AND the carpets look brand new!
There is no other company out there that will clean my carpets to the standards of PCS. I will call no other company and I refer them to all my friends and family.
Keep up the good work!!!!!
courteous, considerate, prompt
From the first phone call fo rjw quotation visit and to cleNing the carpet they were fabulous. Professional, friendly, knowledgeable and courteous. I highly recommend using PCS Niagara. My carpets look fabulous! They ultra drying time is wonderful. Precautions taken to prevent hoses scuffing baseboards or furnirure-great! The young man who performed the work was so polite near ans tidy. I will forever be a customer! More...
Very satisfied with the whole process
Mentioned your name to a friend who I has already had an estimate
Extremely pleased with the outcome. I myself took before and after pictures. Unbelievably cleaned up beautifully. We left our chair with them and they had it for approximately 2 weeks and well worth the wait. Highly reccommend!
We haven't had our floors seriously cleaned for several years. It's a vacation house at the beach and has gotten a lot of traffic from kids and grandkids over that time.
Much of it sand. I didn't have high hopes for the public areas and stairs. But the guys were able to clean them better than I ever dreamed.
They also cleaned sofas and a chair as well as a large hardwood floor. They all look fabulous. Maybe I'll keep the kids out of the house from now on. ;)
Also, Jon and Frank who did the work were friendly, polite and knowledgeable. They made sure doors and flooring weren't damaged by the equipment.
I would recommend them anytime! More...
Our experience with the folks at PCS was over-the-top satisfaction starting right with the first phone call with Len and followed with the assessment with Stacey and followed further with a confirmation of the date and time and finally, the actual carrying out of the cleaning with Jay.
All were a pleasure to deal with.
We had the carpets cleaned in several rooms as well as a stairway and our Motorhome/Coach. We had some soil marks that we thought were not going to respond to the process but Jay persisted and the result was outstanding.
PCS is not the cheapest game in town but we were looking for results not price and as usual, "you get what you pay for". We highly recommend their services. More...
The whole process was excellent. The estimator and technician were helpful and very courteous. I felt all my questions/concerns were addressed.
The technician did a great job. We’re very happy with the result.
Thank you! More...
We love the underlay. The white silk in the rug is white again! We walk on it and love it as we first did 27 years ago! Thank you
We have used PCS of Niagara twice within a years time .Their service and service technicians are professional and personable It is so nice when the owner calls to speak to us personally .
The staff make sure to put on booties when they enter your home and are respectful of your property .
I would have no hesitation recommending PCS to any of my friends and family. It is so refreshing to receive such personal service. thank you ! More...
Would recommend to anyone.
We arranged your services as a gift to our parents. They were thrilled with the excellent professional service in every way! The carpets look amazing and they were very happy with the technician. Thank you so much! More...
My carpet is again beautifully cleaned. The cost was a bit higher than I had hoped, but the work had to be done.