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Reviews (38)

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Harry Stapleton

9 July 2019

Nice and clean lovely staff

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jenny skelton

9 July 2019

Great service

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Kats Dogs, Cichlids, Hamster And more

30 June 2019

Great local pet shop, have everything you could possibly need & very freindly, helpfull and polite staff.

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Jane Thomas

4 May 2019

The staff are to be complimented all very helpful and pleasant

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Carol Rowland

27 April 2019

Helpful

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Terry Jones

18 April 2019

Really happy with my recent visit to your shop. Found what I need and was recommended a product by one of your colleagues (Short Blonde haired girl - I did not catch her name I hope she will get recognition as she was very friendly and knowledgeable) for my puppy which worked really well. I am looking for my puppy to be groomed and look forward to booking her in as my friends have highly recommended your grooming salon. More...

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rhiannon jones

18 April 2019

Love this shop. The staff are so attentive and always ask after our foster dog, who visits regularly and loves the attentions she gets :) They are different to other pet shops, they really care about the animals in their care and really go that extra mile to look after their customers. We have fish and rabbits at home too and they are always able to get in the products we want for them. Thank you for all your hard work and looking after our gang :) More...

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Helen Hicks

18 April 2019

My doggies both love a visit here! They are always spoiled and the centre of attention! Plenty of tasty stock - would highly recommend - thank you for all you do

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rhiannon jones

18 April 2019

Thank you Paws for taking such good care of our foster dog. She went in for grooming and came back smelling beautiful and looking so happy :) for a dog who was so quiet and nervous when she first arrived with us, it was wonderful to see :) The whole team at Paws are always on hand to help and really go that extra mile. We have rabbits and fish at home too and they are always able to get in the products we want for them. A big thank you to the whole team at Paws :) We think you are awesome xx More...

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Graham Kelley

19 March 2019

Good personal service and a favourite shop for my dog.

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Bryn Francombe

19 March 2019

Nice location the center of town, good stock of goods. On thing I would say is that the prices are a bit high for a small business

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Gerry Newman

19 December 2018

I love dragging my mistress in to paws because I come out smelling like roses, after having a good groom.

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CAROLYNNE OWEN

19 December 2018

Good choice of pet accessories

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Lion5123 griffith

19 December 2018

Very helpful friendly staff

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Paul Farrington

19 November 2018

Great pet shop dog freindly too,good selection of supplies in the middle of Monmouth town centre.

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Olivia Roberts

19 November 2018

Great shop- good selection of small pet toys but retail cage sizes aren't great at all.

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Tracy Mann

19 November 2018

Always so helpful. Thank you all

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David Coles

20 October 2018

Boarding and grooming of our Guinea Pigs is always a pleasant experience. The pigs love it too!

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Harrison Davies

20 September 2018

Great shop, friendly staff, I have received many pets from here and also many high end accessories, treats and more. Although two unfortunately disappointing areas where the shop has failed slightly, compared to other very similar shops in the general area, and online, the prices are borderline outrageous, and having been many times, since I used to live in Monmouth, reptiles are advertised as in stock all the time, but 9 times out of 10 I have been in, there are little or no reptiles, and if there are they are almost always pre named or on a seemingly endless health check so not for sale. But yes 4 stars, would definitely shop there again. More...

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pamola .

21 August 2018

Very helpful, very friendly

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Louisa Draper

2 August 2018

Great Shop!!!

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Sadie Ellis

2 August 2018

Really helpful and friendly staff :)

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Kerry Howells

2 August 2018

Good shop lots of choice to keep my dogs entertained :)

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Shelley Annear

2 August 2018

Lovely little shop, staff very helpful, friendly and knowledgeable. Sky and Loki love the treats you suggested. Many thanks xxx

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Kim Jarvis

2 August 2018

Lovely shop, lovely people, great products. What more could s dog want?

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Lisa Benjamin Jenkins

2 August 2018

Would highly recommend. Good choice of products, very helpful staff and I have all my pet food delivered which always arrives correct and on time.

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Charlie Fox

2 August 2018

Great service and range of products= spoilt dogs
Nina will go out of her way to help you �

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Nadine Morris

2 August 2018

Very good service trying maxx's harness on would highly recommend

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Chelsea Hopkins

2 August 2018

Brilliant staff & range. Only complaint being I have to go to silly countrywide for dog food in the week now I work 9-5!!

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Sarah Kent

2 August 2018

Great shop very friendly and helpful staff. Great range of products as well!!

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Jessica Willock

2 August 2018

Love this store. Really helpful and knowledgeable staff, first went here a few weeks before we got our pup to stock up on supplies and got some great advice on what would be suitable for a young puppy. Ended up getting some of Bella's favourite toys from here, which 6 months on and after numerous tug or war challenges are still in one piece. More...

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Honor Ophelia Harris

2 August 2018

Had such a great experience today with Chepstow Pet Supplies.

I rang the store to ask about a dog jacket for my Welsh Collie, as he is a really strange size (long but skinny) I have been skeptical about purchasing items online as they tend to be too short.

The staff went the extra mile for me, contacting their Monmouth store and offering to send to the Chepstow store the products I wanted to try on my dog, all by phone, with timely responses.

I ended on taking my dog to the store and trying on a few jackets before settling on the right product at a great price.

I shall defiantly be using this supplier again.

really A+++++

Many thanks again
Honor
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Paul Cresswell

22 June 2018

Great shop has everything we needed while away on Holliday

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PJ DPR

18 May 2018

Brilliant service really friendly and knowledgeable. Found what i was looking for easily. Can order what i need quickly :)
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Ryan Hoskins

18 April 2018

Fantastic local Pet Store, Yes at times a little more pricey than online retailers but you have to respect the overheads they have VS that faceless online company that adds little to nothing to our local community.

Great selection, we use Burn's biscuits for our little pooch and have recently purchased an aquarium, just letting it settle and will be heading in to get some fish and food!

Keep up the good work, Only suggestion i would have is to be more vocal on social media to reach out to more potential customers.
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Annie Bucknall

11 April 2018

I was assisted by Nina. She was really helpful, friendly and went out of her way to help me and you could tell she loves dogs.

She advised me on all of the dog foods available for my new puppy and also advised me to change my other dogs food as he has a skin condition and is a fussy eater.

Charlie really liked the Acana you advised thank you for your help and I will be in with Charlie and Pip to see you soon :)
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Richard Garner

8 February 2018

Always had great service here, friendly staff, and a well organised good range for such a small shop. I usually come to get food for my reptile here and have always been of good condition and value.

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PJ DPR

20 August 2017

The Shop is run by really friendly people, I have shopped here for years and have bought rabbits and fish from Paws and I am really happy with how I have been treated.

The Main Owner is really friendly and I have observed her as being really helpful to other customers and their pets that come into her shop.

Reading the previous negatives reviews I cannot believe these people are talking about the same shop.

I know a lot of hard work goes into the shop and that the customer service is normally at a high standard.

Not many shops go out of there way to find items that the customers are looking for. Being a small family run shop when there is something specific I need they look through all there suppliers to find what I want. If I was to goto a big chain shop they only have on the shelf what head office tells them to stock.
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