After careful consideration and multiple visits to Duresta agents, we decided to purchase a Large Sofa from Pavilion Broadway. At the point of sale we found the store to be very well stocked and the customer experience was good, with promises made on an efficient an timely manufacturing process of up to 8 weeks in accordance with Durestas policy for new Products. We were sent a Sample and it was confirmed the material was in stock, and a date was given when we should expect a call to book the delivery.
This is where the problems started. The date we were given came and went, and we heard nothing. Upon chasing pavilion Broadway we were told there had been a delay and we would need to wait an additional 6 weeks for the delivery, not impressed as we had made plans but reluctantly accepted that we would have to wait. The communication from Pavilion Broadway was non existent so be prepared to chase them if there are problems.
6 weeks further ( 14 weeks from point of sale ) we were given a delivery date after further chasing up and we expected that would be the end of the process.
When the Sofa arrived, It had been manufactured incorrectly and the fabric for the piping on the sofa wasn’t what we had ordered!! Total shambles. We were then quoted an additional 8 weeks for manufacturer as apparently this was Pavilion Broadway pulling out all the stops for the customer!! When this was challenged with a Director from their company it was reduced to 3 weeks, what a shocking process. Had it not been challenged with additional time spent making calls to Pavilion Broadway we would have been expected to wait 8 weeks further ( 22 weeks from point of sale ) to receive the correct sofa we had ordered in good faith.
To date I have not had any communication from Pavilion Broadway to follow up on this horrific experience and see if we are actually happy with the purchase.
The only positive is that the Delivery crew both times were very helpful, and hard working.
If you place an order with Pavilion Broadway expect long waits, no communication or follow up of any kind, and don’t be surprised if your sofa arrives in a different spec to how you ordered it. Very Poor.
Mr and Mrs Bowen
Dr John A Crosbie
Huge selection of beautifully displayed, high-end furniture and accessories at surprisingly affordable prices. Fabulous leisurely browsing experience with no hard sell pressure to buy. Have previously bought from the flagship store in Broadway but the huge new display store just off the M5 takes an already superb store to a higher level again. Great people to deal with. More...
Please notice all the reviews from people who's second name is Ewart on this website then look at the owners of this "business". They are liars and cheats, as can be seen by there false reviews on here. More...
Excellent shop with a excellent variety and excellent staff.
Children friendly nice staff and scones were good;-)
Very nice place good furniture
The xmas decorations in this shop are just fantastic and my wife and I where impressed with all of it 10 out of 10
Stunning! Some amazing pieces, full of inspiration!
such a lovely shop and hospitality :)
Fabulous place! Recommend to all!
Fabulous product selection! So many amazing pieces...
Beautiful designs, really great customer service.
The best faux flowers around
5 star customer service from ordering through to receipt of delivered item. Fragile item packed carefully and received in great order. Many thanks
Wonderful showrooms, good prices. ���
Visit their showroom and you won't be disappointed. All I can say is wow! Thanks for the advice and great service!
Excellent customer service and beautiful products. I would highly recommend.
We ordered a hard to find item for our son's first birthday over the internet from Pavillion Broadway. The gift was delivered very promptly. There was a small problem with the item (that couldn't have been foreseen by them) and their aftersales care has been exemplary.A very trustworthy shop and excellent buying experience. Highly recommended. More...
Large showroom with a wide range of designer furniture and accessories at reasonable prices. Light and with lots of space for browsing - well worth a visit...
Beautiful showroom, with polite and helpful staff and an excellent array of products.
Great place to have so close to home.
Bought some lovely large items from David
All delivered on time!
Superb service, what a brilliant company.
Amazing shop - I furnished my first flat and now my house with a lot of help from David and Adrian :) The quality of the items they stock is, in my opinion, pretty much the best available in Southern England (and believe me I've searched around the web a great deal !). They're a great family enterprise. Excellent service. I've gone back time and time again to add extra pieces to my home, over the past few years. And I intend to do so in the future :) More...
Rachel Widmer Lee
Beautiful showrooms, lots of inspirational room settings and friendly staff!