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Reviews (28)

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R Bowen

14 July 2019

After careful consideration and multiple visits to Duresta agents, we decided to purchase a Large Sofa from Pavilion Broadway. At the point of sale we found the store to be very well stocked and the customer experience was good, with promises made on an efficient an timely manufacturing process of up to 8 weeks in accordance with Durestas policy for new Products. We were sent a Sample and it was confirmed the material was in stock, and a date was given when we should expect a call to book the delivery.
This is where the problems started. The date we were given came and went, and we heard nothing. Upon chasing pavilion Broadway we were told there had been a delay and we would need to wait an additional 6 weeks for the delivery, not impressed as we had made plans but reluctantly accepted that we would have to wait. The communication from Pavilion Broadway was non existent so be prepared to chase them if there are problems.
6 weeks further ( 14 weeks from point of sale ) we were given a delivery date after further chasing up and we expected that would be the end of the process.
When the Sofa arrived, It had been manufactured incorrectly and the fabric for the piping on the sofa wasn’t what we had ordered!! Total shambles. We were then quoted an additional 8 weeks for manufacturer as apparently this was Pavilion Broadway pulling out all the stops for the customer!! When this was challenged with a Director from their company it was reduced to 3 weeks, what a shocking process. Had it not been challenged with additional time spent making calls to Pavilion Broadway we would have been expected to wait 8 weeks further ( 22 weeks from point of sale ) to receive the correct sofa we had ordered in good faith.
To date I have not had any communication from Pavilion Broadway to follow up on this horrific experience and see if we are actually happy with the purchase.
The only positive is that the Delivery crew both times were very helpful, and hard working.
If you place an order with Pavilion Broadway expect long waits, no communication or follow up of any kind, and don’t be surprised if your sofa arrives in a different spec to how you ordered it. Very Poor.
Mr and Mrs Bowen

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Dr John A Crosbie

14 June 2019

Huge selection of beautifully displayed, high-end furniture and accessories at surprisingly affordable prices. Fabulous leisurely browsing experience with no hard sell pressure to buy. Have previously bought from the flagship store in Broadway but the huge new display store just off the M5 takes an already superb store to a higher level again. Great people to deal with. More...

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Mike Adamson

15 May 2019

Please notice all the reviews from people who's second name is Ewart on this website then look at the owners of this "business". They are liars and cheats, as can be seen by there false reviews on here. More...

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Samantha Hayes

1 March 2019

Excellent shop with a excellent variety and excellent staff.

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David Richardson

28 January 2019

Children friendly nice staff and scones were good;-)

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Lynda Evans

31 December 2018

Very nice place good furniture

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jennifer Griffin

31 December 2018

Gorgeous furniture

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Jeremy Hyde

29 November 2018

The xmas decorations in this shop are just fantastic and my wife and I where impressed with all of it 10 out of 10

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fl0gella Clare

31 August 2018

Beautiful shop

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Rachel Howard

3 August 2018

Amazing!

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Sally Jones

3 August 2018

Stunning! Some amazing pieces, full of inspiration!

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Emi Ewart

3 August 2018

such a lovely shop and hospitality :)

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Deri Gaine

3 August 2018

Fabulous place! Recommend to all!

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Rachel Davis

3 August 2018

Fabulous product selection! So many amazing pieces...

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Alice Brierley

3 August 2018

Beautiful designs, really great customer service.

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David Ewart

3 August 2018

The best faux flowers around

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Lorna Peterson

3 August 2018

5 star customer service from ordering through to receipt of delivered item. Fragile item packed carefully and received in great order. Many thanks

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James Betts

3 August 2018

Wonderful showrooms, good prices. ���

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James Wigby

3 August 2018

Visit their showroom and you won't be disappointed. All I can say is wow! Thanks for the advice and great service!

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Jessica Zoutsos

3 August 2018

Excellent customer service and beautiful products. I would highly recommend.

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Alex

30 May 2018

We ordered a hard to find item for our son's first birthday over the internet from Pavillion Broadway. The gift was delivered very promptly. There was a small problem with the item (that couldn't have been foreseen by them) and their aftersales care has been exemplary.A very trustworthy shop and excellent buying experience. Highly recommended. More...

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Justin Short

30 May 2018

Large showroom with a wide range of designer furniture and accessories at reasonable prices. Light and with lots of space for browsing - well worth a visit...

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Hazel Joscelyne

30 May 2018

Beautiful showroom, with polite and helpful staff and an excellent array of products.

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Tim F

28 May 2018

Great place to have so close to home.

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Tyler Berrystone

28 May 2018

Bought some lovely large items from David
All delivered on time!
Fantastic company

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David Rudge

28 May 2016

Superb service, what a brilliant company.

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Dee M

29 May 2015

Amazing shop - I furnished my first flat and now my house with a lot of help from David and Adrian :) The quality of the items they stock is, in my opinion, pretty much the best available in Southern England (and believe me I've searched around the web a great deal !). They're a great family enterprise. Excellent service. I've gone back time and time again to add extra pieces to my home, over the past few years. And I intend to do so in the future :) More...

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Rachel Widmer Lee

29 May 2014

Beautiful showrooms, lots of inspirational room settings and friendly staff!

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