Pavilion Broadway
Broadway, Worcestershire
(28)
Broadway, Worcestershire
(28)
28 customer reviews
R Bowen
After careful consideration and multiple visits to Duresta agents, we decided to purchase a Large Sofa from Pavilion Broadway.
At the point of sale we found the store to be very well stocked and the customer experience was good, with promises made on an efficient an timely manufacturing process of up to 8 weeks in accordance with Durestas policy for new Products. We were sent a Sample and it was confirmed the material was in stock, and a date was given when we should expect a call to book the delivery.
This is where the problems started. The date we were given came and went, and we heard nothing. Upon chasing pavilion Broadway we were told there had been a delay and we would need to wait an additional 6 weeks for the delivery, not impressed as we had made plans but reluctantly accepted that we would have to wait. The communication from Pavilion Broadway was non existent so be prepared to chase them if there are problems.
6 weeks further ( 14 weeks from point of sale ) we were given a delivery date after further chasing up and we expected that would be the end of the process.
When the Sofa arrived, It had been manufactured incorrectly and the fabric for the piping on the sofa wasn’t what we had ordered!! Total shambles. We were then quoted an additional 8 weeks for manufacturer as apparently this was Pavilion Broadway pulling out all the stops for the customer!! When this was challenged with a Director from their company it was reduced to 3 weeks, what a shocking process. Had it not been challenged with additional time spent making calls to Pavilion Broadway we would have been expected to wait 8 weeks further ( 22 weeks from point of sale ) to receive the correct sofa we had ordered in good faith.
To date I have not had any communication from Pavilion Broadway to follow up on this horrific experience and see if we are actually happy with the purchase.
The only positive is that the Delivery crew both times were very helpful, and hard working.
If you place an order with Pavilion Broadway expect long waits, no communication or follow up of any kind, and don’t be surprised if your sofa arrives in a different spec to how you ordered it. Very Poor.
Mr and Mrs Bowen
More...
Dr John A Crosbie
Huge selection of beautifully displayed, high-end furniture and accessories at surprisingly affordable prices. Fabulous leisurely browsing experience with no hard sell pressure to buy. Have previously bought from the flagship store in Broadway but the huge new display store just off the M5 takes an already superb store to a higher level again. Great people to deal with. More...
Mike Adamson
Please notice all the reviews from people who's second name is Ewart on this website then look at the owners of this "business". They are liars and cheats, as can be seen by there false reviews on here. More...
Samantha Hayes
Excellent shop with a excellent variety and excellent staff.
Reviewed on Google Maps
David Richardson
Children friendly nice staff and scones were good;-)
Reviewed on Google Maps
Lynda Evans
Very nice place good furniture
Reviewed on Google Maps
jennifer Griffin
Gorgeous furniture
Reviewed on Google Maps
Jeremy Hyde
The xmas decorations in this shop are just fantastic and my wife and I where impressed with all of it 10 out of 10
Reviewed on Google Maps
fl0gella Clare
Beautiful shop
Reviewed on Google Maps
Rachel Howard
Amazing!
Reviewed on Facebook
Sally Jones
Stunning! Some amazing pieces, full of inspiration!
Reviewed on Facebook
Emi Ewart
such a lovely shop and hospitality :)
Reviewed on Facebook
Deri Gaine
Fabulous place! Recommend to all!
Reviewed on Facebook
Rachel Davis
Fabulous product selection! So many amazing pieces...
Reviewed on Facebook
Alice Brierley
Beautiful designs, really great customer service.
Reviewed on Facebook
David Ewart
The best faux flowers around
Reviewed on Facebook
Lorna Peterson
5 star customer service from ordering through to receipt of delivered item. Fragile item packed carefully and received in great order. Many thanks
Reviewed on Facebook
James Betts
Wonderful showrooms, good prices. ���
Reviewed on Facebook
James Wigby
Visit their showroom and you won't be disappointed. All I can say is wow! Thanks for the advice and great service!
Reviewed on Facebook
Jessica Zoutsos
Excellent customer service and beautiful products. I would highly recommend.
Reviewed on Facebook
Alex
We ordered a hard to find item for our son's first birthday over the internet from Pavillion Broadway. The gift was delivered very promptly. There was a small problem with the item (that couldn't have been foreseen by them) and their aftersales care has been exemplary.A very trustworthy shop and excellent buying experience. Highly recommended. More...
Reviewed on Google Maps
Justin Short
Large showroom with a wide range of designer furniture and accessories at reasonable prices. Light and with lots of space for browsing - well worth a visit...
Reviewed on Google Maps
Hazel Joscelyne
Beautiful showroom, with polite and helpful staff and an excellent array of products.
Reviewed on Google Maps
Tim F
Great place to have so close to home.
Reviewed on Google Maps
Tyler Berrystone
Bought some lovely large items from David
All delivered on time!
Fantastic company
Reviewed on Google Maps
David Rudge
Superb service, what a brilliant company.
Reviewed on Google Maps
Dee M
Amazing shop - I furnished my first flat and now my house with a lot of help from David and Adrian :) The quality of the items they stock is, in my opinion, pretty much the best available in Southern England (and believe me I've searched around the web a great deal ! ). They're a great family enterprise. Excellent service. I've gone back time and time again to add extra pieces to my home, over the past few years. And I intend to do so in the future :) More...
Reviewed on Google Maps
Rachel Widmer Lee
Beautiful showrooms, lots of inspirational room settings and friendly staff!
Reviewed on Google Maps
