They take excellent care of my two boys at daycare great staff
Friendly & professional staff
It was the first time I took my dog there for grooming and despite the fact that I was a little bit concerned about the quality of their work in the first place when I picked up my lovely dog in the afternoon I felt so good for trusting them. My dog looked so pretty and he was not scared at all. I changed 2 groomers before and I don't know what the hell was going on in their shops that whenever I would pick up my dog he was scared a lot and shaked and wouldn't eat for a week. But at this place I think they did a great job as my dog was happy and fine. The lady in the front is really nice and she took me to the back and showed me the whole place and made sure I am fine leaving my dog with them. I highly recommend this place to who ever love their dogs. Some may dispute that there is a strong smell of dogs urine in there. That's is true, but I think where ever we keep dogs in an indoor place for couple of hours, some younger puppies might not be able to hold themselves and how much the staff clean up, the smell won't go away easily. Especially in place with a lot of customers bringing in and taking out their dogs. I understand they might be able to work on this issue but the overall experience for me was satisfactory. More...
We rescued our dog from Ready2Rescue, who share this facility. They obviously care deeply for their animals. The staff is kind and professional. The facility is tidy and well run.
I was disappointed they didnt put new collars on my pups after grooming. But was quite pleased otherwise
The Official TNote
Buddy loves this place. They treat him like a superstar. Good prices here and great staff.
Great service! My pup was in and out in just a few hours and he looks great, smells great, and wasn’t overly exhausted when he got home, as is the case so often with groomers in our experience. We will be continuing to take our guy to Pappy’s. More...
I enjoy the atmosphere, so warm and inviting and extremely pet friendly..
Quick and friendly service to get my dog's nails trimmed.
We love Pappy's. They treat all the animals like their own. Anytime we watch the play areas on camera the dogs are happy and comfortable with the employees. Even our cat likes it there. He don't like anyone. More...
Bella loves it, she goes twice a week. I've tried other locations and they're good but this one is the best. I feel most secure leaving her there for her daycare days. Staff are always friendly, they know her name, and give her lots of attention. We are definitely going to be long term customers! This dog mom is happy! More...
Good people that live animals. The pooches love it.
Diana Collings Odem
They r great with ShayHe loves going there when he gets groomed.He had to stay there when We went out of town for aWeek. It was his first time.He did great.. the made newFriends, he was given slotOf attention. Which of courseHe loved every minute of. More...
They treat my fur baby like a person. It's really clean and he am do daycare playtime when he is boarding so he doesn't get so bored.
Nice people and clean place
The ONLY place that can groom my miniature schnauzer without calling me 15 minutes later to complain that they can't "control" or keep my dog "calm" (ahem. ..petsmart). Clearly, Pappy's pet lodge staff are absolute pro's that know how to handle and take care of their client's four legged family members. They are worth the long drive. Heck, my schnauzer is worth the long drive! More...
My dog Austin got a top notch grooming, as usual. Nice and friendly staff.
Burnherdead...I mean Bernadette AKA Bernie ... is filled with the great canine energy of the facility. You can tell by talking with her that she's a genuine happy person and loves what she does. I never rate any place a 5 because there is ALWAYS room for improvement. But a 4 means it passes my scrutiny and I feel comfortable leaving my two beloved canines there. One thing that I would like to see would be more outside area for the canines to run around and be themselves. Otherwise, all is good. More...
Leo loved it!
Took great of our pet, will continue to use them moving forward.
My dogs are happy to stay there. They get to play and I get to see them on the web cam.
My cat loves this place.
Great and friendly staff! I have no issues referring any pet owners here and I will be sure to return once I get another fur buddy. Thank you to all the staff who have looked after my boxers over the years. Thank you all for taking care of my Hoss while I was away or when he needed some play time. It was his time, he had a wonderful last day with you guys and he is no longer suffering. Thank you! More...
Always takes great care of my doggo!
Great service, took care of my dog very well
Awesome pet service. Cant wait for their move
They always do a great job
The staff is great!
Great experience. Staff was very friendly.
No fuss, quick ins and outs. My Lab enjoys being there.
I recently took my 15 year old Schnauzer to the Pappy's in the The Colony. She had not been to a boarder in a very long time! She is blind and somewhat feeble. I was concerned about boarding her but they assured me they had taken care of numerous older dogs tin the past. The people that were there when I dropped her off were so nice and gentle with her and so kind to me!! Every person I met, from the person I spoke to on the phone to the guy that was there when I picked her up, was very nice and professional. I would recommend this facility to everyone! This is hands down the best boarding experience I have ever had!! More...
A great place for our dogs to go for a day or for a week! They treat our dogs extremely well and they always come home from both daycare and/or lodging so exhausted that they snore their first night back home with us! We once were stranded on our vacation and had to extend our dogs' stay an extra 4 days and nights and they handled the situation for us with ease. We highly recommend Pappy's Pet Lounge. More...
This was my first time boarding my very nervous dog and I was very nervous for her. I called a few times to check on her and they were very honest but positive with me telling me she is a little scared but she is eating and enjoying her walks. I got to watch her play on the camera in the day care which helped me relax. I had a great experience my dog was returned to me healthy, clean, and well cared for and the employee there when I picked her up seemed to genuinely enjoy my dog and all the other dogs. Thank you very much for taking care of my Rue for me. More...
My dog loves this place.
We took our Wheaton mix ,Fred to Pappy’s Pet Lodge for the first time for grooming.He was a hot, stinky mess as wire hairs will often be. We have only ever been to Petsmart before. The groomer at Pappy’s ,Julie, did an amazing job. Fred does not like having his face messed with so I’ve always been forgiving of less then perfect face trims. Julie got it done! He looks awesome. I’ve honestly never been happier with a groomer. The price was very reasonable also!We will definitely be back! FYI....there is video on FB that will give you a tour of the facilities and you can see what the grooming salon looks like. More...
We love taking our fur baby to Pappy's in The Colony! They are good with him and help with his separation anxiety.Customer service is awesome too! During our most recent visit at the end of May, I forgot to include daily doggy daycare and an exit bath prior to pick. The staff was wonderful by communicating via email during my travel out of town. Are they were kind enough to update request so our dog, Champ would have socialization during his stay and a nice bath before being picked up! More...
Sweet staff and very accommodating. Best groomer around with flexible hours.
Pappy's took our dachshund Milo in with no issues. He hasn't had a lot of interaction with other dogs, so being able to watch him on the camera feed was very reassuring. He seemed to enjoy his time there. Pick up was super easy, he seemed happy and not afraid of the staff, and they gave us a report card on his behavior and play. I will definitely be bringing Milo and our new guy Teddy back to Pappy's whenever we need a sitter. Very friendly staff and clean environment from what I experienced. More...
I am so pleased with the service Duke received yesterday. Not only was he extremely handsome but he was happy. He doesn't usually enjoy his bath and hair cut but he was far less traumatised after his first experience at Pappy's spa. Before we left, the groomer came out and explained in detail what she done to make my baby comfortable and made suggestions for daily care. I really appreciate the personal care. Thanks so much. We will return More...
Good place to get your pup’s energy drained out. Wish they could have outdoor space too.
Great people,took great care of our babies!!Thanks PAPPY'S
I know when Intake my dogs here they are well cared for, whether daycare or lodging.
My dog went with an upset stomach and although I was reluctant to drop her off, they reassured me they’d keep an eye on her. Peggy and the staff there were amazing with her and treated her like their own baby. They gave me updates throughout the day, and she was remarkably better by the time I was able to pick her up in the evening. They are always warm, king and caring. Love them. Highly recommend! More...
Great people. The love my dog and it shows!
We absolutely love Pappy's. My Husky has been going there for about 1 year now. Daycare as well as lodging. He loves it. He starts whining as soon as we turn into Pappy's out of excitement. Everybody knows him by name and I feel like he is loved as much by them as he is by me. The workers there are amazing with how they treat every animal there. They go above and beyond for every single one of them. My dog had a allergic reaction. Not only did they rush him to the vet and waited with him until I got there, they also made follow up phone calls to check on him later that day! Needless to say, we love this place!!! More...
Love this place! Our dog gets so excited to go play with her friends. They provide doggie daycare, grooming, boarding, & training.
Great pet sitting place. Really thinking about working here
We love this place! Our doggy is taken care of and the staff are very professional and friendly!
My dog loves them and so do I. I have an eight year old yellow lab and they are so welcoming for our occasional grooming. I would highly recommend them to anyone who loves their dog!
Cooper loved his time at Pappy's! Second visit for a dog that has a hard time socially, he fit right in with the pack!
My dog always come back sooooo tired, its amazing! The workers are super nice and the cameras make me feel safe. I can see what my dog is doing most of the day. My only complaint is when I first took my dog in she wasn't spayed and I had to take her back home. I should have known they had to be fixed but I was still upset at the time and was late for work. Honestly though, this place is awesome and has been a blessing. Thanks pappys! More...
We boarded our Bentley there for four days and had him groomed while there. We like it there the reception area was clean . The receptionist our knowledgeable. The groomer came out to talk about how we.wanted our puppy's hair cut. She did an amazing job. More...
Awesome for dogs
The staff is great! Our terrier is troublesome and they continue to work with him and give us updates.
Friendly and professional love bringing my dog here!
Great service. My dog loves this place. He always gets great attention.
Pappy’s is a wonderful, clean and safe place for pets of all kind. They are very accommodating and always greet you with a smile. The manager, Trey, really cares about all of his guests and their owners. The webcams are always fun to watch, too! The groomers are incredible, the kennel staff is well trained and involved, and the front desk ladies are always extremely helpful and friendly. Being a customer at Pappy’s really feels like being a part of a family. We love Pappy’s and wouldn’t take our dogs anywhere else! More...
They loved my cat and she came home happy. Will use them again.
We take our dog Hank almost weekly, and we’re never disappointed with the service we receive. Hank is treated like a celebrity and it’s obvious the staff care about him!
I take my dog, White Sox, here once a week. He loves this place! The staff remember all of the details about each dog and how they did that day. They give you an update on how they played or anything strange that went on, fortunately WS hasn't had any problems. We watch him on the webcam at work during the day to make sure he is having fun. He loves to see all of his dog friends and the day care workers. More...
We were worried about Fergus because he doesn't play nice with other dogs. They were so good with him! I watched the Webcam non-stop. Staff was always attentive and ready to step in if necessary. When we picked up our baby, we were given helpful feedback about Fergus and his interactions with his furry friends. This place rocks! More...
Boarded my dog for 8 days Friday to Saturday with 5 days of training. My dog seemed well taken care of and the training has been helpful especially with the notes so I'm pleased. Had a small issue with the amount initially charged but they will addressed the issues and corrected it. Excellent customer service More...
It’s a great place for your pet. Staff is very loving and caring with all pets. I would definitely trust them.
Very friendly service and at a reasonable price. They were able to accommodate various needs for the dogs such as separate feeding for multiple dogs. Highly recommended
Rusty loves going here and playing with his buddies.
My dog loves it here and i never worry about leaving her because i know shes in good hands
We put Snoop in the private kennel area, less noise by the receptionist. We pay extra for 1-1 time, just Snoop and an employee just to cuddle with him. Everyone is very kind & professional. The groomer did a great job too. Highly recommend this location. More...
Our Frenchie loves it here! I met the owner (I think) and he was great at checking in on me and the other customers. I love that I can check in on hammond via the cameras while I'm at work too. You can def tell he's happy to be there. the staff is great with the other dogs as well. More...
Great staff, great service!
Great place and wonderful staff.
I brought Mo to Pappy's when I went on vacation and he loved it. I have brought him back several times for daycare while I was at work. He gets excited when we pull up to the door and he realizes he's there. The staff are great and have taken good care of him. I have also used the groomer and was extremely satisfied. Thanks for taking good care of Mo! More...
My guys love Pappy's! We are always promptly greeted. Love the daycare, boarding, and grooming services. I have 2 old pugs who absolutely LOVE to spend time at Pappy's. The facility is very clean, all animals are.closely monitored, and everyone who works there is awesome. More...
Wish they had webcam of the cat rooms like they do with the dogs but they took care of my cat just fine!
Never worry about my dogs and love being able to look in on them when they are in playtime. The workers are always very pleasant and talk to me in a way they understand how precious our dogs are to us.
Provided a wonderful service coming to our home and taking care of our cat. Daily updates and pictures. She was in good and caring hands.
We had to seek out another groomer for our pup and found Pappy's. So glad we did! It was truly one of the nicest grooms he's gotten. When it came time for him to be groomed again, we were so happy to go back to Pappy's. The groomer spoke with me before taking him back to be sure of exactly what we wanted. We're so pleased with Pappy's....they keep our pup looking great and their customer service has been super! Thank you! More...
Great place to take your dogs and cats! They took wonderful care of my dog while I was at a wedding.
*Edit to My Original Post* I received a call from the VP of the company today who was extremely nice and thorough in his explanation and apology. Not only did he take the time to walk me through exactly what went wrong on their end, but he explained to me what he was going to do about it in the future to prevent it from happening. He explained future plans he was instilling to make communication with customers better. Miscommunication happens.... They handled the aftermath of it very well.----We recently moved to the area and were in search of a new daycare facility for my dog during our long days of work. We took a tour, and attended daycare twice and things seemed fine. Our dog was always tired when we picked him up. On our third time to attend, at drop off we were informed that one of his vaccinations was out and that we would not be able to attend. I was kind of puzzled because no one warned me about this the previous two times we had been there. So I was a little ticked that I had to take him all the way back home and leave him there when I was going to be gone all day. But regardless of the situation, I made a vet appointment that week. When I got to the vet, they had NO clue what I was talking about. None of his vaccines were expired. So not only was I refused service for no reason but I also made a vet appointment for no reason. I had the vet fax them over the SAME info they supposedly already had and I called them. Due to a slow system, they asked if they could give me a call back when they were able to pull up his info. I never received a phone call back from them. More...
J L Crisman
Great place where my dog is safe, well cared for and the staff are very friendly.
They treated my dog with alot of tlc...my dog loved staying there.
Updating review. I haven't actually boarded my dog here due to some communication challenges I will call it... However I was very pleased to get a call from management to discuss the concerns. I was very impressed with the level of customer focus at that level and will consider them for future dog boarding. More...
Loved working there but was temp
I dropped Charlie, my JRT for overnight stay. He was lodging for the first time and had never been away from me before. Pappy's did a good job of taking care of him. He had a good time and was playful in the day care. The staff was courteous and followed my instructions properly to take care of Charlie. I will definitely drop Charlie often at Pappy's now.Thank you Team. More...
Love this place and very friendly staff. I can trust them with my pet
Love this place everyone is great, please check them out for you pretty needs, Dexter has always been happy from the grooming to the boarding.
The employees there work very hard to make your pet feel at home here. Highly recommended!
In the last 2 weeks I have taken 3 cats to Pappys to be groomed. They were so great with the cats and very patient with two of them and did a great job on them! !! So I took my sweet Pepe over yesterday and he looks great and he is so proud of his haircut. I ask them not to touch the tail and they did not touch it!!! Thank you!! His tail is his pride and joy it is a good 14 inchs long!! More...
Brian & Amy Schultz
Fun place for the pooch to play, stay & get pampered. Webcams are always fun to watch.
Our dog loves going to Pappy's. The staff obviously cares for the dogs, which is great. The place is clean and expansive. We will continue to use Pappy's as a place to get our dog some exercise and socialization with other dogs.
Can't say enough nice things.
Best daycare for my dog!!!
Amazing service! They care so much for our dog, Hero, and do such a great job making sure he's safe and that others around him are too!
Very friendly staff. Large play area for our dogs.
Great place. I've had to kennel my dogs a few times and i always return here. They have discounts on puppy daycare when you board your pet. They also have cameras set up so that you havevthe opportunity to check in on your pet during daycare hours. The staff are nice and attentive to your dogs need. My puppy was very shy the first time or two and they made sure she felt sevure during playtime and showered her with love and attention. I believe that they also now offer dog training as well. More...
They take great care of our dog!
My dog loved it there. Nice facility, great people!
They take really great care of fur babies. The dogs play and socialize and are tired at night.
LOVE! LovE! LOVE! This place and people!!! From dog sitting to grooming they make my life and the quality of my dogs life so much better. Staff is friendly and trust worthy! More...
My dogs love coming here. They practically knock me down trying to get out of the car to go inside Pappy's when we pull up and I'm trying to leash them up. That's a good sign I guess. Staff is very trustworthy and caring. More...
First time took my dog to pappy pet lodge Plano.. previously it used to go to Richardson branch. My dog was happy and came back good. Happy to consider this place
Love them! They do a great job with grooming. I love the honesty with pricing and personable customer service
Great facility, great services, great prices. My furbaby had a little separation anxiety and at first we were sad to see her looking at the window in the cam, but she warmed up nicely and when we picked her up she didn't want to leave! We came a day earlier than scheduled and they were very flexible. Highly recommend! More...
My dog loves this place. Quality care, and always happy to have Franny for daycare or an overnight stay
Our pets love them and we can tell they love our pets. One of the few places we trust with our fur babies. The camera rooms aren't high quality but they are a huge comfort.
Cindy K Brown
❤️ this place! You can tell everyone genuinely loves their job AND the animals! I was always hesitant to board Boomer because he is not the most friendly with strangers. He LOVES it here. Not to mention I get a great little report card for Boomer that I can put on the fridge..... Bonus! More...
They take great care of my dog Landry whenever we travel 3-4 times a year. She is a senior and requires a lot of eye drops, but the staff is so polite and more than happy to take care of her extra needs. She always looks great after Misty does her summer haircut too! More...
Have used this Pappy's location for more than 10 years. Our use ranges from a few hours to 30+ days board. Our dog still loves going there which tells me everything ...
They sell FROM dog food!
Great place to board your pets(babies)great groomers as well.A++++++
Took great care of my two dogs while we were away!
They are always happy to help. My dogs love coming to Pappy’s!
These people really care about your animals! I wasn't crazy about leaving my dogs alone anywhere until I found this place. You will be very comfortable leaving your dogs here. You can watch them on webcam 24/7. More...
We boarded our Great Danes here for 60 days and they were well taken care of and fed for the entire period. After picking up our boys, they almost act depressed like they miss the place. Well done Pappy's!!
Everyone we encountered here seemed very friendly. The facility was clean. There's plenty of grass in front of the building. We watched the webcams and the dogs seem to enjoy it and the staff were engaged with the dogs, even if that just meant walking around for the small dogs, lol. Our pets, one cat and one dog, came back whole and healthy. They both have food that requires extra effort that Pappy's was able to accommodate without any issues.The only reason I'm leaving 4* instead of 5* is because I would love to see more effort in the cattery. Pappy's definitely has more than some other places in the area, but it's still a very small room and the cats don't get much space. Though considering they usually just sleep all day anyway, it works out. More...
Pappy's has a groomer now. She is amazing! Our dog was grown out and matted and just a mess. They have a groomer now named Sydney. We love her to death! Our dog loves her! He snuggled up to her even when we were sitting there to pick him up. Give her a try because she is awesome! More...
I’ve been boarding my pets here for over a year now. The first time I dropped my pets off, the staff invited me back to take a look at the facility to help me feel comfortable. I have always had good customer service here and I trust the staff, even with my dog that requires medication twice a day. The staff always seem happy about their job and they remember me and my dogs. My dogs are always excited when they know they’re going to Pappy’s. One great thing about Pappy’s is their offering of different levels of services at a range of price points. More...
I LOVE pappys. They have been taking care of our family dogs for 12 years. I recently got a dog of my own and I drive Tucker up from the Deep Ellum/Cedars (south AF Dallas) area to board my pup at pappys. I cannot say enough great things about their staff and the company in general. We’ve taken the dogs to both Plano locations and we will continue to board our pups there!! More...
My dog has stayed here a couple times now, and we love it.
Perfect pet lodging. Long term customer. They have day care too. Plummer give them a try...you won't be disappointed.
I have brought my midsize dog here about 5 times. My dog loves it! When I show up she is happy and actually tries to go back inside the building. The staff give a great report on her for the day. I can tell they really care about my dog and my dog can tell too! More...
Take my pooch here once a month to socialize with the other small dog, can watch on video
Nice staff and my dog came home happy. The overwhelming smell of dog pee will make me.think twice about returning
The staff is so nice and always so friendly. The front does have a strong smell but I assume it is pretty hard to have fresh scent in a place with lots of peeing/pooping pups. My baby always comes out so happy (and stinky) but nothing bath can't fix. Also, my pupper is almost 14 years old and does just fine- we have been using pappys since they first opened :) More...
I love this place! I use this Pappy's often for pet sitting when I travel. They go to my apartment to check on my cat as often as I need when I am out and always take such good care of her. Most often it is Hannah that comes out to check on her but I've had others that were just as amazing. And Hannah is amazing! She always texts me updates and pictures, and even noticed my cat had a red eye and checked on her the next day at no cost to me to make sure she was okay. You can tell they really care about the pets they deal with and I trust them with my pet any day! More...
My dogs love it here! We get walks from their dog walkers and it is a huge help, and the boys love it. The groomers are professional and do a great job as well! I couldn't find a better place.
I don't have any dogs but I live near by and I witnessed a dog being dropped off and he was so excited to leave his owner to go here. And I also see how they treat the dogs so well when they are out walking them. Nice place. More...
We love Pappy's! We've been regulars for quite some time now and its for good reason-the staff. They truly are wonderful and I know my dog is being well taken care of at Pappy's!
My dog and I love this place. The staff has been 100% kind and courteous on every interaction. I think I've spoken to every person at some point now and they've all been friendly. Rates are reasonable, and the cameras in the play rooms are a big bonus to me. It's been a big weight off to know my doggo is safe and happy when I have to take a trip. Will continue boarding and doing day camp here, for sure. More...
Pappys is the go to for friendly staff and my dogs love them. They don’t ever want to leave. Reasonable prices and good service. Because of my crazy work schedule, it was a dog walker or daycare. For half the price, my dogs get to play all day and have round the clock care. From daycare to boarding to grooming services, Pappy’s does it all! More...
A top-notch experience in every aspect, from on the phone to in person. All of the staff were courteous and professional and made you feel as if you and your pet are very important to them! And my dog's groom was the best that she has ever received (she is 11 years old)! I highly recommend this business! More...
My little dog Scruffy has been going to Pappy’s Pet Lodge on Ohio in SW Plano for 9 years. It’s a second home to her, she loves to go and she loves the staff. Recently she has required frequent bathing and Andi, the groomer, has bathed her weekly for the last month. Andi does a great job and Scruffy leaves clean, fresh and happy. I also own a male dog that participates in dog shows and Andi baths, trims nails and cleans his ears occasionally and his show handlers always comment how good he looks. So whether it’s daycare, boarding or grooming, I completely trust the staff at Pappy’s Plano SW! More...
Great place to board your pet. Staff is very helpful and friendly.
Our dogs have been attending pappys for a few years now. They room together and always come home excited but not anxious, and we can't describe how much we appreciate reliable safe care for the pups.
Always polite and they take great care of our lab!
Took great care of our dogs over the weekend! Very friendly staff!
Webcams and lots of playtime
Great accommodations, friendly staff that truly loves animals.
Great, clean facility.
I have been to several boarding facility's all over north Dallas. This is the first time Sam actually ate well and was happy.
They always take great care of my dog while I'm away. Just tried the grooming service and I was very impressed on how good my dog looked as I've had bad experiences at other groomers before. Affordable and great service would recommend to anyone looking for grooming or to board their pet while away. More...
I can't even believe I never left my review here!This place is like heaven to us and our dog! Zuzu is Great Pyrenees rescue that was in a very abusive home - she is scared of everything - but most of all WATER! Now you might think we have a little bit of trouble bathing her - no, it is impossible to even spray her with dry shampoo. She doesn't just weep - she screams! However, she is pretty much allergic to being filthy (hot spots) so we had to act. Since we live in Arlington, we took her to 7 different groomers close by, and ALL OF THEM called us 30min later asking us to pick her up because she screamed, knock down walls, etc. Until friend recommended this place. I remember speaking with Troy (I think that was his name) and telling him all of this. And he still told me that they might be able to do it. And boy they did! First time in, my girl was terrified of being there , but came out smelling like a baby, happy and giving kisses to everyone! Since then, almost two years later - Zuzu still goes in and out with a smile on her face. I don't know how you guys do it, what is the magic, why she adores you as much as she does, but boy, we are so glad we found you. Whenever we call or come over, we are met with nothing but amazing, respectful and smiling professionals who really know what they are doing! Looking forward seeing you all soon. Zuzu's mum and dad! More...
Weekly visits from our dogs!
Sooo I am changing my rating from 1 to 4! I was called yesterday and told that since Jake wasn't able to attend daycare they put him in a room with windows so he could see outside and see everyone else at no additional charge. More than that I was able to see him on the webcam!! I was able to relax, check in on him and still enjoy vacation! I appreciate them listening and making the changes!! Will for sure use them again AFTER he's been neutered of course, lol!! Thank you Pappy's!!Well really disappointed to start with, hopefully it gets better and I can change this to a higher rating. I chose to have my puppy boarded so he could have social time while we were out of town. I could have had him stay with relatives but opted to bare the expense so he could go to daycare etc and I could see him on the webcam and check in on him, etc. I drop him off this morning and 2 hours later I was called and told he in fact could not attend daycare because he had not been neutered yet. Which I understand however was not told this prior. So I then call and ask if I can see him on the webcam and I'm told his room doesn't have a webcam..... Ok. Soooo the whole reason I chose to board him is now for nothing. Very disappointed so far and could have saved a bunch of money had I been told everything when I called for information. Now I have the added anxiety of what's going on with him while I try to enjoy my few days away. Not good pappy's !! More...
My dog Mila goes here for both daycare and boarding. It's very clear that the staff loves her, and Mila loves them right back. She gets incredibly excited every time we turn into the parking lot. The staff has always been very kind and friendly. The place is clean and never smells bad. Most importantly, the staff communicates very well with me in any situation- payment, boarding schedules, product availability, Mila's day-to-day behaviour and activities, and anything else that needs my attention. I highly recommend this place. More...
This is a good place. The staff is very friendly.
Bright, clean. My dog liked it.
Super friendly staff, very happy with the cut, fantastic hours and location!
Pretty good place overall.
Great place to board your pet! Friendly staff
Love this place! Very friendly staff, and they take great care of my dog when we are out of town. Highly recommend.
Great place, love the webcams to check in on my puppy. She came home tired from all the playing.
Pappys is always good. Our German Shepherd stays here when we go on vacations and she loves it. The staff is friendly and we can tell from the webcams that they're great with our dog.
The best doggy day care by far. The staff truly cares about the dogs. On holidays make a reservation early
The best for daycare, over night stays and grooming! My dog loves Pappys!
My dog comes here for daycamp and to be groomed. The staff are super nice, and my pup looks forward to coming. The groomer does a fine job, and can follow instructions, which is a rare thing these days.
Generally pretty good place to dogsit. My wife and I travel a lot, so often need a place to park our pooch. The other place we used to use closed recently, probably due to poor conditions. Pappy's seems like an overall good, safe place for animals. Wish they were just a little cheaper. More...
My husband and I take our baby girl Nala to daycare at Pappy's once or twice a week and she absolutely loves it! Pappy's also offers petsitting, which is great because it allows your fur-baby to stay in the comfort of their own home while you are gone, keeping their "routine" as normal as possible! We just had Melissa stay at our home with Nala for 5 nights... We were very pleased and highly recommended Melissa for petsitting! Trey and his entire staff at Pappy's are great and the girls up front are the best! More...
Very clean. My dog's been happy there every time I've brought him in. Not as happy as home, mind you, but it's a nice facility.
Good place to leave your dogs
We had the absolute great pleasure of having Melissa (the assistant manager of Pappys in Roanoke) as our pet sitter for a week while we were out of the country. We have boarded our dogs many places and had multiple pet sitters, and just always felt uneasy and uncomfortable when we left our babies. We have 3 dogs, a bird, and a bunny. Melissa went far more than above and beyond and exceeded our expectations by far. She constantly updated us with pictures, videos, and texting us throughout the day, we had access to her 24/7, she gave our babies so much love and attention, played with them all the time, and even let them all cuddle up with her in bed at night!!! I couldn't possibly recommend anyone or anything better than pet sitting (especially with Melissa) through the wonderful company of Pappys in Roanoke. If I could rate Pappys and their pet sitting service and Melissa, I would give them 10 stars out of 5!! I highly highly recommend looking into it for when you go out of town. We came home to extremely happy animals, who also fell in love with Melissa!!! More...
Reasonable boarding rates, great groomer. Dog always comes home happy and energetic.
My pup is so loved by This fun place❤️❤️
We boarded our dog for a week. They took such good care of her. Great place and staff.
We have been using Pappy's Roanoke since 2012. The staff and facilities are fantastic. Always happy to see us come back and we are happy to be there. We have two very large dogs one who thinks he is much smaller than he is but the people at Pappy's never seem to mind. Our other one is actually very shy but she is always happy to be back. Wouldn't consider going anywhere else. More...
My two dogs stayed at Pappy's in Roanoke for several weeks while my home was being repaired due to flood damage. I was very pleased with the care they received and found Trey to be responsive and polite both when I asked questions and made requests. The staff were so nice and attentive that anytime the dogs go now for a playday or short stay, they run to the door to get in! More...
Wow, what a place! We rescued our Great Pyrenees 4 months ago, and we tried to get her groomed but we would get called back after 30 minutes because she was just too scareed of water. ..and brushing, and people and pretty much everything. Our Zuzu started getting matted and something needed to be done but we didn't trust anyone with our baby girl. That is until a friend talked so greatly about this place. I called couple of weeks ago and talked with Tray who listened with patience all my concernes and assured me that my baby will be fine. Today was the day and we just picked up our girl and ohhhh myyy she looks and smells better than anything before. Our little girl was happy, smilling and jumping - and it is a big deal because she is traumatized by a trip to pet store. It took them all day of patience to deal with our girl and they've blown us away and gained a customer for life! Absolutely AMAZING staff, great prices and super happy girl and her mum and dad!!! THANK YOU GREAT PEOPLE! More...
They are fantastic!!!!! They obviously care for the dogs that are there, they're very informative about how the stay went (and they provide this little hand-decorsted report card), they had an awesome deal on dog food, AND they were very accommodating when I brought my puppy in late. Def will bring her back
I have nothing but great things to say about this place. Will definitely be using them again.They greeted me knowing who my dogs were before saying anything. They didn't charge me for the doggie day care. (I did 2 days and they didn't charge because wasn't enough dogs) This is by far the cheapest place and my dogs still came home tired. More...
My three pups (small, medium, and large) absolutely LOVE going to Pappy's. They go to daycare twice a week and are always content and worn out at the end of each day - never stressed/anxious from the experience. Bob and the staff are wonderful - always helpful and happy to see the dogs!I absolutely recommend Pappy's for grooming, daycare, and boarding!! :) More...
Pappy's takes great care of my two German Shorthaired Pointers. I own a small business as well and I can tell the employees of Pappy's are truly dedicated to taking care of my dogs as I would myself. The staff is always kind, polite and considerate. Plus, my dogs always come home clean, happy and well taken care of. More...
After a bad experience at my last groomer, I was nervous to take my Yorkshire Terrier to be groomed, but I'm not too talented and he was looking scraggly and uneven. Meeting Casey at Pappy's in Roanoke was AMAZING! He immediately scooped up my little one and cuddled him while he listened to me describe how I wanted him cut and went over my pictures and notes with patience and seemed like he really cared. He was also very quick. I had him back in 90 minutes and he looked AMAZING! I was thrilled and could not be happier! The best part is my little guy was happy and relaxed, not stressed out at all when we picked him up. Casey is the man!!!A+++++ More...
This review is way overdue! We've left our two Jack Russells here for boarding before and plan to leave them here again this week. Can't say enough good things about this place. The people here are wonderful and they let us know how our dogs were doing while we were away. I know our dogs definitely had fun because they looked depressed when they left lol. Highly recommend this place! More...
We toured this location and it is amazing. Lots of areas for overnight stay and it seemed very spacious. The outdoor play area was super cool. The staff has always been amazingly friendly and helpful. We have taken our dogs to many places, this has been the best so far. More...
Thank you so much to the wonderful Staff and Management at Pappy's Pet Lodge in Roanoke, TX. I was a very nervous mamma dropping off my dog to be boarded for the 1st time ever. .. (Bubb is 7 almost 8) We went on vacation for a week... The staff was so wonderful with Bubb and me, reassuring us that everything would be great!! When we got back to pick him up the staff couldn't say nicer things about Bubb.. They all wanted to keep him!!! We will be taking Bubb back for daycare for a day or two a week.... ( he sleeps like a baby when he gets home, so exhausted from a GREAT DAY of Play!!) Thank you soo much! More...
Very courteous and friendly staff... our puppy just loved being boarded for 7 days while we were on vacation and she seemed to really like everyone. I will definitely use Pappy's again and highly recommend their services. Our puppy is a teacup Chihuahua, so we worried so much about her since she's just a tiny little thing, but we returned to find a happy little girl who seemed really calm and satisfied! Thank You Pappy's Pet Lodge team for the care and love you give Chloe… she can't wait to see you all again soon! More...
Convenient to my home and it is really nice that they discount for a second dog. I feel like my dogs are well liked and looked after. It is pretty pricey especially when boarding large dogs because play time is not included in the price. I like Pappy's, but I would LOVE Pappy's if they included a half day of play for boarding large dogs with the pricing of boarding. More...
This is the first time I have boarded my two small dogs, and I'm pleased to say they're doing great! I LOVE the webcam feature by which I can watch my puppies play in the small dog daycare area, both inside and out. The staff has been great, too! They keep daily reports on each dog's food, play, sleep patterns, etc. They even told me the names of my dogs' new friends. I am impressed! More...
My husband and I are missionaries and travel frequently domestically and abroad. We have been leaving Harley (our Boxer) in the care of Pappy's staff in Rockwall over the past few years and he LOVES it! ! For Harley going to Pappy's is like going on a field trip, and for us it's peace of mind. The staff is friendly, professional and take good care of all the pets. The facility is in great condition, with joint-friendly flooring, indoor and outdoor playgrounds, spacious runs and suites. We don't ever worry about Harley being in any kind of danger because we know he's in good hands and in a great place. I would definitely recommend Pappy Pet Lodge to anyone looking for a fun, comfortable and safe place to leave their pets! More...
Pappy's has recently opened in our area and we could not be happier that it did!!! I took my Golden in to get a complete groom last week. The new groomer (can't remember her name now) and Clinton the manger there both came out from behind the counter to greet me and most importantly my puppy dog Trigger! They honestly acted like he was their own and we all know there is no greater feeling that when someones loves and treats your pup just like you do! The groomer spent the time and went over her plans with me to make sure it was what I wanted.When I came back to get Trigger, Clinton was raving about how great he looked. The groomer brought him out and he sparkled!!! I have been to many other big and small chain grooming places and this was the greatest he has ever looked (and smelled) by far!!! Cute little bandanna on, his coat was all shiny and his shedding was back under control. She gave me a full report on how he did! She did such an amazing job and made me feel so good while I was there I will never leave them. What an amazing experience. Customer for life! More...
My nearly 13 year-old Dalmatian, Dallie, has had the pleasure of being a guest at Pappy's Pet Lodge in Roanoke twice now. This second time for 6 whole days - the longest ever away from her mom ! Both times, the entire staff has been very welcoming and attentive. They know Dallie by name and genuinely seem interested in her care and comfort level during her stay at Pappy's. The staff is always VERY thorough and makes sure all pets are up to date on their shots and will inform you if your pooch is nearing time for vetting. Pets not up to date on their shots WILL NOT be accepted. This protects all others staying at Pappy's from unwanted kennel cough and other nasty stuff. Much appreciated. I'm very impressed with not only the well-trained and professional staff at Pappy's, but the clean open facilities as well. Lots of room to play. All the puppies look happy. And I love that Pappy's is actively social on Facebook, Twitter and Instagram. One more thing, just like a mom, I look forward to Dallie's report card at the end of her stay. It's pretty cool to see how she interacted with others and her general well being while I was away. She will be back to visit in about 6 weeks. Thanks again Pappy's! More...
We were going out of town for 9 nights and had no one to keep our precious 8 year old golden retriever. I found Pappy's Pet Lodge on Groupon. I'm always somewhat skeptical of trying new places out, especially when it's caring for our sweet fur baby! I called Pappy's before I purchased the Groupon and they talked to me on the phone for over 30 minutes, answering all my questions and more. We decided to try it out! When we were out of town, they text me pictures of our dog playing and having fun! It really put our minds at ease. We had her groomed by the groomers there on the last day and she has never had a better hair cut in her life! Our doggie seemed happy as ever when we picked her up. We will definitely be taking our dog back there again!!! More...
We were introduced to Pappy's when searching for better place to keep our 10+ year old lab when we were going to be out of town for 2 weeks. It was new and we had not heard a lot about them before, so we had taken our dog for a trial weekend before our big trip. It was awesome. The staff was incredible. The facility was clean, calm, and everyone greeted us and my dog with care. So, our big trip then came. Again, the staff and facility was great and we left for our extended trip knowing our dog was in wonderful hands.Now, we have left our dog there for a third stay and they know him by name and our dog is so happy to go each time. We are so happy with everything and so thankful that we found such a great place for my dog's home away from home. More...
We had Pappy's watch our Pekeapoo for about a week. The facility is the cleanest I've seen! Will definitely be using Pappy's again!
Our dogs are always SO happy to go to Pappy's Pet Lodge. They are given so much love and everyone at Pappy's is professional and friendly.
Hi! I'm Dingus Weenie. My mommy dropped me off at Pappy's one Tuesday in March for a half-day of daycare and a bath. Mommy got to watch me play with the other dogs on the webcam, so she could see that I was having a good time and getting lots of attention (which I require! ). They gave me a special oatmeal bath because my skin tends to get dry in the Spring and Summer. I left wearing a cute bandana and a big smile.I hope Mommy brings me to Pappy's again soon!Woof!Dingus More...
Our two dachshunds, Charlotte and Oscar, love their stays at Pappy's, and so do we. For our last trip, we put them in a room with a web cam and were able to watch them sleep. There is also a web cam in the day care rooms to watch them play with the other furry friends. The front desk staff are always so sweet and caring. Our blankets we brought were washed after one of our dogs messed it. The staff at Pappy's always gives our dogs a report card that tells you about things such as their eating habits, potty and day care behavior so you know how they enjoyed their stay. Overall, very pleased with Pappy's and will be bringing them back on our next trip. More...
Our dogs visit Pappy's every few months or so when we have the odd house project or weekend out of town. They come home happy and tired! My guess is the play time in day care is quite a change of pace from the endless napping they get to do at home all day. Samson is our playful 2 year old lab/rott mix and he adores playing with other dogs. Sophie is our bossy terrier mix who loves to boss around other dogs. I really think the people at Pappy's get to know them and their demeanor and know what to watch for to prevent any issues. I feel comfortable leaving my four legged kiddos in their care. My only complaint is they seem to come home very thirsty. I think they need a few more water breaks in day care. More...
I am very impressed with Pappy's Pet Lodge. It is very clean and they have great boarding options. It seems like all the people who work there love pets so I know they are well taken care of when I am away. Susan Threadgill