P R Brend and Sons Hoteliers Ltd- The Imperial Hotel

Amazing staff, wonderful food

Reviewed on Facebook

Having visited twice now as the coach driver of a group that has been here on numerous occasions I can say that this is a great hotel and all of the staff are amazing, nothing is too much trouble for them. We are greeted as if old friends on arrival. More...

Reviewed on Google Maps

The water was not terribly hot- would have been nicer to have a hot bath! Room was too hot.

Reviewed on Google Maps

Standards are high and have been maintained to an excellent level over the last few years

Reviewed on Google Maps

Our room was a little cold. Radiator not working well. Extra blankets took care of it. Everything else was excellent.

Reviewed on Google Maps

Brilliant experience great hotel

Reviewed on Google Maps

Lovely staff. Beautiful decor. fabulous afternoon tea.

Reviewed on Facebook

Very good meal and good quality warm and warm welcome

Reviewed on Google Maps

An excellent hotel with excellent staff. Very welcoming and friendly. Rooms are really comfortable. The food is truly wonderful and the hotel has an excellent chef and the service in the dining room is really good.

Reviewed on Google Maps

Lovely afternoon tea here

Reviewed on Google Maps

I would recommend a room overlooking the river as it is well worth the extra expense for the view. The standard of this hotel with its old world charm and attentive polite service is very high indeed. Its nearness to the town centre makes it a perfect destination for some retail therapy. More...

Reviewed on Google Maps

Yet again we stayed for a few nights at the Imperial to enjoy the Christmas lights and general atmosphere. The hotel is impressively positioned on the river Torridge and is no more than a few moments walk from the Barnstaple town centre. The hotel catering is excellent with varied meals at all time of the day. Equally, the staff are very pleasant and nothing is too much for them. As ever, we enjoyed our four night visit and hope to come again soon. More...

Reviewed on Google Maps

fantastic staff. very attentive very friendly. service excellent all round highly recommend this hotel

Reviewed on Facebook

Lovely hotel, great location. The hotel is lovely and clean and in the centre of Barnstaple. It has ample resident parking and lift service. It is also dog friendly and is right on the river Taw. Breakfast is table service rather than buffet. More...

Reviewed on Google Maps

Wanted somewhere to stay in Barnstaple for a couple of nights. Found the Imperial on the web. A great hotel with our room overlooking the estuary. I think that it would be spectacular sitting on the balcony in the summer just watching the river flow by. Ate in the restaurant and what a pleasant surprise. Food cooked well. Prompt service with a smile. Would certainly recommend this hotel More...

Reviewed on Google Maps

Lovely hotel. Beautiful room. Superb restaurant with friendly, helpful, professional waiting staff. ||Only problem was the heating apparently wasn’t timed to come on until 4. 30pm which meant customers we spoke to who had spent the afternoon sitting in the lounge were cold.||We asked for an extra heater for our room when the heating wasn’t on and one was provided. ||I did think it was a little short sighted only providing a bottle of water in the room for the first night! ||If there was a different customer in the room each night then they would provide a bottle of water each night. I’m afraid in a good hotel I find that rather sad. ||There was also a very strong smell of paint in the hall way in the part of the hotel we were in. Fortunately we couldn’t smell it once we had gone into our room.||Information on how the shower worked would have been helpful. More...

Reviewed on Google Maps

We booked a private meeting room for our annual office night out, to have a meal in together.|From the start, when I approached the hotel to book it, they were very friendly and helpful. I was shown the venue and given a choice of menus. We decided on the four course tbh menu.|On the night we were welcomed and shown to the room which had been laid out very attractively. The team of servers looked after us well throughout the evening. The meals were well prepared and served, catering for all our different requirements. |We all had an extremely enjoyable evening, despite a slight mishap of a drink being knocked over whilst being served. All the staff were very apologetic offering to get the affected persons dress laundered.|This did not spoil a very nice evening. Thank you to William. Adam, Elliott and team for their help, advice, service and friendliness. More...

Reviewed on Google Maps

My recent two night stay at the Imperial Hotel, Barnstaple was my second stay there in 2019.||It is a fine building and is full of old world charm in terms of its ambience, its comfort and||the level of courtesy and helpfulness shown by all its staff. The combination of all these aspects||make it second to none for hotels in this region. More...

Reviewed on Google Maps

We have stayed at the Imperial many times and it is one of our favourite hotels. Everything is excellent, accommodation, food, service and now the WiFi. Really friendly helpful staff too. The Imperial never disappoints. Looking forward to our next visit in 2020. More...

Reviewed on Google Maps

Good food and good service

Reviewed on Google Maps

Barnstaple clearly not a National Business Hub so needed to find somewhere to run a small focussed Business presentation. Turned out perfect - nice local character - proper keys for doors , smiling staff, food that didnt feel 'over processed' . Business facilities were fine and help was easily available for any issues (which there weren't!) Nice blend of character and comfort and would use again unreservedly. More...

Reviewed on Google Maps

Lovely hotel with very helpful and courteous staff. The food as always is superb. Have stayed at The Imperial on several occasions with family and friends and will definitely be returning. It was nice that Adam and 2 of your waiters, can’t remember their names, remembered us from when we last visited. We also love staying at your other hotel, The Victoria in Sidmouth! More...

Reviewed on Google Maps

We stayed here for 3 nights at the beginning of the month as we have been doing for many years. We have actually been coming to the Imperial for many years and sometimes twice a year. It never fails to deliver and it's so lovely to see all the staff who always greet us and treat us like friends which we feel they are to us. We had a terrible weekend, weather wise and for the first time in years were unable to get out much on the Saturday. However with warm and comfortable rooms, it didn't matter at all. The food was absolutely fantastic, better than ever with every course of every meal, being delicious and top quality served by such professional staff who are obviously very highly trained. Only one small niggle, I wish the after dinner coffee was a bit stronger.!!! All in all though, a wonderful few days and we will be booking up for the Spring. Thanks to all of you. More...

Reviewed on Google Maps

Having stayed at this hotel many times we always look forward to the next visit. The management and staff are always very friendly and nothing is too much trouble. ||Ideal location for walking by the river and the town centre. More...

Reviewed on Google Maps

We have stayed at this hotel many times. We did think this time that the food was not as good as before. The menu seems less adventurous for all four courses. Yes, when it comes the food is cooked well, but it did not excite us this time, and there were some errors. I had Pork Wellington one day expecting the pastry to be crisp - it was soggy. One night my wife had Salted Caramel Tart - the caramel layer was so solid a fork could barely penetrate a couple of millimetres. I accept that for many guests plain food perfectly cooked is all they require, and staple food should be on the menu, but surely there should be a few more exciting dishes as well?||||The accomodation is very comfortable, the staff are excellent - attentive without being intrusive - parking is good - especially if you qualify for a disabled parking cone, getting a guaranteed space.||||We will be back, but hope that the food returns to the high quality we experienced previously. More...

Reviewed on Google Maps

We went for a Sunday lunch treat. The staff welcomed us at the restaurant entrance and accommodated one of our party who uses a walker, with warmth and care. The hotel was beautifully and tastefully decorated for Christmas. Service was attentive and professional. Between us we had the lamb and chicken Sunday roasts. Everything was cooked well and served at treat perfect temperature. Desserts were delicious. Up to the best of the Brend standards! More...

Reviewed on Google Maps

This is an old comfortable hotel in the centre of town. Check in was excellent and the staff friendly and helpful - always a good sign. The room we had was clean and comfortable (and kept that way). Toiletries were good and replenished during our stay. The room was very hot on arrival and the window locked. We found that most of the heat was generated by the towel rail which was untouchable. Turning all radiators off had the desired effect slowly.||Breakfast was good with the hot costing £14pp so quite an addition if your rate does not include it. ||The major surprise was the £15 per day car parking charge so please be aware if you are driving - it may be cheaper in one of the local car parks (one alongside the hotel).||However throughout the staff were delightful. More...

Reviewed on Google Maps

This was our third visit to this hotel. |We had booked by telephone and the process was quick and easy.|We drove to the hotel and it is difficult to access although our satnav performed well. |The reception in the hotel was good and we were given all of the necessary information. Whilst we were offered help with our cases we would have had to wait for someone to arrive. |Our room was accessed via the lift and up a short flight of stairs. It was reasonably large and had two windows over-looking the river, a pleasant room.|We didn’t use the bar on this visit but sat in the lounge and were served our pre-dinner drinks.|All of the staff in the lounge and the dining room were pleasant and all had good conversation skills although there was one member who appeared to be a little austere, but efficient. Overall the staff were efficient and pleasant.|The food at both breakfast and dinner was good but I was left with the feeling that it was not quite as good as on my previous visits. |One off-putting item is the constant request to sign for drinks order, but this is excellent for the administration of the hotel. |Overall this is a pleasant and efficient hotel but during our stay there seemed to be a lot of guests who were regular visitors and they seemed to get special attention, sometimes to the detriment of the other guests.|Would we visit again, probably because we like Barnstaple.| More...

Reviewed on Google Maps

We very much enjoyed our trip. Brend Hotels can always be relied on for quality service. The location of The Imperial was perfect to start our Christmas shopping. The food, as ever, was of a very high standard. More...

Reviewed on Google Maps

It was an ideal break with excellent service, cuisine and very comfortable bedrooms. We shall be back next year. The changes made since our last visit are an enhancement to what was already an excellent hotel.

Reviewed on Google Maps

Once again we had a thoroughly relaxing and enjoyable stay at the Imperial recently. The staff were welcoming and attentive, our room was extremely comfortable and well equipped and the location very convenient with a lovely view and easy access to the town. ||We will definitely be back.

Reviewed on Google Maps

Delicious food and top class service again

Reviewed on Google Maps

Elliot and his team went the extra mile for us today at a friend’s 70th Birthday meal. Excellent service, excellent food. Thank you all, we will be back!

Reviewed on Facebook

We have just spent 3 nights at this hotel and had a lovely break.The staff are so friendly and can't do enough for you.Our room had everything we needed but i am sure if it hadn't they would have provided it for you. The whole hotel is spotlessly clean.The food is top notch.All staff are so polite.A credit to the Brend family.Well done. More...

Reviewed on Facebook

We found this to be a very comfortable hotel. The staff were very friendly and welcoming and did all that they could to make this a pleasant holiday. The service in the dining room was excellent and the presentation and quality of meals was very pleasing. A long time since we stayed in such a pleasant hotel. The rooms were clean and maintained daily. Would be happy to return sometime. More...

Reviewed on Google Maps

The Imperial Hotel has always offered a very high standard of service in ||pleasant rooms ranging from the bedrooms to the plentiful public areas. We have stayed at this hotel on numerous occasions over the years and recommended it to many friends|||||| More...

Reviewed on Google Maps

The staff etc were all excellent and the location of the hotel is also very good. The food also is excellent. The lounge area is big enough to make it fairly easy to get a seat to make up the numbers I am no quite sure what more I can say

Reviewed on Google Maps

Impeccable service for our school reunion for the second year running. Nothing was too much trouble. Topped off by a brilliant nights sleep in a lovely room and a beautiful cooked (or continental) breakfast the following morning.

Reviewed on Google Maps

Everything great about a traditional English Hotel

Reviewed on Google Maps

First came in 2011. So good to see,places like the Imperial hotel, outside of London can genuinely make guests feel special. The Arlington suite evening entertainment is first class.our recent visit for our wedding anniversary had those nice little touches such as, complementary wine, anniversary card warm congratulations. More...

Reviewed on Google Maps

The Imperial Hotel and the Brend Group are some of the best hotels in the south west I have never been disappointed in any way and will keep using these hotels as often as I can the comparison to other hotels outside this group is well above superb

Reviewed on Google Maps

My friend and I stayed for 3 nights when we ran the Barnstaple Marathon. The staff were friendly, and extremely helpful. The manager even gave us a complimentary bottle of wine after the race, and took our photo with our medals. The hotel was superbly situated - close to Rock Park (for parkrun and the start/finish of the race) but also close to town itself. The room was spacious and well maintained and clean. I would definitely recommend it. More...

Reviewed on Google Maps

Our favourite hotel, we went this time to celebrate my wife's birthday which the staff made extra special for her. They placed a red rose on the table at breakfast along with a card. At dinner we were given a complementary glass of wine and for dessert the chef wrote Happy birthday on the charger plate in chocolate sauce under the dessert bowl.there was also a balloon above the table. All of this really made her day and confirmed the extremely high standards of the hotel and staff. More...

Reviewed on Google Maps

Hotel was first rate and we enjoyed every minute of our stay We had a twin deluxe room facing the river and the food was first rate. There was a bowl of fruit and chocolates in the room to welcome us and a free bottle of wine with our first meal. A pity the Brend hotels are only in Devon and Cornwall. More...

Reviewed on Google Maps

Went there yesterday for awake , we had a private room beautiful furnishings, on arrival offered buck fizz coffee tea followed by high tea freshly made beautiful sandwiches and cakes truffles cream tea on cake stands , nothing was too much trouble very polite sympathetic staff ,great toilets disabled toilets separate , easy parking within in the grounds, highly recommend

Reviewed on Google Maps