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Now We’re Moving logo logo
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Now We’re Moving

BA2, Bath

(72)
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‘21 Certificate of Excellence, 2021

About

Now We're Moving is a 3 generation family run business.

The services we offer are:

* House & Office removals,
* Storage facilities,
* Packing Service and materials,
* Man & van service,
* Dismantling and Assembly service.

We have just been awarded with the "THREE BEST RATED" Removal Companies in Bath.

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Reviews (72)

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5/5

72 customer reviews

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10 June 2023

Hi I have used their service on Saturday 27/may/23 to move my house from Shepton mallet to Yeovil.
The team turned up on time at 8 am started work - while moving my Oak dining able they broke it. they tried to fix it but it was cracked wood. they informed Rick their boss and apologised to me.
when reached Yeovil they have decide to force open my electric garage door manually and kept a ladder under and to keep it open for 2 hours . I asked they why did you not ask the keys. they just smiled. Garage door has been broken from the rail and it doesn't work any more. they tried to fix it but failed same as my dining table.

They have filled the relevant forms and informed Rick again.
I was expecting a call or email from Rick on Monday or Tuesday.

I tried to ring His number 07725829086 at least 20 times never answered. Rung the chilcompton branch- the chap who sit there says he passed the message. Never contacted me back.

never answered my WhatsApp my messages - until he got the business and money he was free to ring me and after collecting my money he disappeared.

I don't recommend this company and the team at all - they are not genuine. if they are they would have called me back and discussed something about insurance or compensation.

Avoid this company!!!
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Now We’re Moving
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Reply from Now We’re Moving

Whilst respecting the right to post a review of our service, this review does not portray a genuine recollection and experience. With regard to the oak table; the alleged damage is to a table leg. Two team members lifted the table from the floor preparing to carry it out of the room. Immediately on lifting the table, the leg fell from the table. This contemporaneous description was provided by both team members who attempted to lift and carry the table. This can only have happened as a result of the table already being broken. The team attempted to re-attach the table leg; a genuine attempt to help this customer, but were unable to. With regard to the garage door; the team opened the door by pushing it up, in the usual way. The door opened but would not stay up. This was reported to the customer immediately and evidences that the issue with the door was pre-existing; not caused by the team simply opening the door. This customer responded by saying “it was working this morning”. This comment came as a surprise to the team as they had arrived at the property from which the customer was moving (Shepton mallet) at 8am, at which time the family were just getting up. The team could not therefore understand how the customer could conceivably have attended the second property that morning, especially as he was present all morning. In exercising my right to provide a response, I would like to say that your invoice was reduced substantially, initially to suit your budget. When the team arrived at your property, you weren’t prepared for moving at all. We were required to supply and pack 12 additional boxes, that have not been charged for (£2.75 each). Plus the packing charge (usually £100) Another genuine attempt to help at no cost. With regard to the allegation that you have called me 20 times; this allegation is wholly denied. We missed one call from you with no voicemail left. I received a couple of WhatsApp messages from you. It is my practice to check recollections with staff members before getting back to customers. The recollections of staff are as above. Regrettably I’m out of the country and had not been able to provide this response prior to my departure and receiving this negative review.

3 January 2022

Thank you to ‘Now we’re moving’ for the excellent service. All the men worked extremely hard and took great care with all our possessions. They made moving very straight forward and were very reliable and friendly. We would definitely recommend them to anyone needing a removals company. More...

Reviewed on Facebook

6 November 2019

Would definitely recomend to anyone friendly ,efficient snd very helpful.

Reviewed on Facebook

29 October 2019

Highly recommend the Now We’re Moving team, very prompt, very friendly & a professional service.

Reviewed on Facebook

27 October 2019

Really impressed with their service, turned up at 7.45 and didn't stop until 6pm! we had a lot of stuff so they had to get another van last minute for us. everything was packed well in the van and we have had no breakages, the new house had a slope up to the house and it was hard work for them getting everything up the slope and into the house, we felt really bad but they just cracked on until everything was in and in the right place. The price was very competitive and we wouldn't hesitate to use them again or recommend to anyone. Thank you!! More...

Reviewed on Facebook

4 October 2019

Thankyou team for making our move run smoothly.

Reviewed on Facebook

24 June 2019

???? % fantastic. I can’t recommend these guys highly enough. I was a little sceptical as price was really keen but service was fantastic and if I move again these guys will be moving me . Low price with top quality staff and work. More...

Reviewed on Facebook

7 June 2019

I can’t recommend these guys enough. They were brilliant! Quick, efficient, helpful, mindful and we had a good laugh on the day as well which made such a difference on a very stressful day! Wouldn’t hesitate to use them again. More...

Reviewed on Facebook

29 May 2019

Great price and great service. We paid for the packing option and the team went above and beyond. No breakages. Good advice. Efficient move by a friendly team. Book them with confidence. More...

Reviewed on Facebook

22 May 2019

Booked this lovely company because of a recommendation. A great choice it turned out to be. Its a family run business. 5 family members work for the company, this was also a large factor for choosing them. They moved our 3 bedroom house from Bath to Chippenham in no time at all. arrived prompt at 8 o'clock as agreed and finished at 4pm even after an hour and a half waiting for the keys to be handed over. They said jovial throughout, great banter all day as well. Don't hesitate in choosing this company.
Beth
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7 May 2019

Awesome coffee shop there called Dave's coffee house great coffee whitch he roasts himself and homemade cakes to die for highly recommended

Reviewed on Facebook

29 April 2019

Couldn't reccomend 'Now We're Moving' any more highly. They were very friendly, efficient and super speedy! Good value for money and packed the van with great precision and no movement/damage! Thanks a lot! ????????

Reviewed on Facebook

28 April 2019

Great selection and great layout

Reviewed on Facebook

28 April 2019

Very efficient and friendly staff.

Reviewed on Facebook

28 April 2019

Friendly staff, got a few bargens ?

Reviewed on Facebook

22 April 2019

Very professional, nothing was too much trouble. They knew where to start and took extreme care when moving the furniture and fragile items. Would highly recommend this great team . More...

Reviewed on Facebook

16 April 2019

Absolutely fabulous. Rick and his guys turned up on time and worked their socks off to make our move as easy going as could have been expected. when it rained they didn't stop they carried on moving all our upstairs to downstairs so that as soon as it stopped raining they carried on. cups of tea and occasional biscuits are optional but look after them and they look after you is my moto and they did just that, not one breakage and all went like clockwork. this is the first review I have ever done but feel that they deserve it. I will recommend them anytime
Mark & Lin Graves
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15 April 2019

We initially booked another removal company who we had used sometime ago before. We got badly let down by them 2 days before our move date, Im so glad we did otherwise we wouldn't have found them gem that is Now We're Moving. Rick & his team of 4 men were just fantastic. Not to mention Tony, who in his retirement does the quotes for Rick (The owner) He was very eloquent and knowledgeable on the quotation. We were put at ease and nothing was too much trouble for any of them. We had several items of furniture that needed assembling (which wasn't in the original price) and they put them all together for as fraction of the cost that we've paid before. The access to our second house isn't great, but they performed a human chain and emptied the vans in no time at all. I still don't know how they can squeeze all of our belongings into the vans like they do, its baffling. Given the speed of how the men worked, we were impressed that not thing got damaged... nothing. We said we'd never move again, but if we do, we know who we will be asking to carry out our removal.
Thank you so much Brian & Sue
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15 April 2019

Brilliant. The men are a credit to you. Kept calm when we were up against it, the weather mainly!! Fun to be around, very hard working, super careful and efficient. have already recommended you to a close friend who are moving in June. Thanks Rick for a smooth operation, very helpful & insightful at the beginning of it all. More...

11 April 2019

Very impressed by how fast and friendly the team were who moved me Tuesday I highly recommend them ... went over and beyond and made my entire moving experience really smooth .. thanks guys

Reviewed on Facebook

8 April 2019

These guys are amazing.. price is very good, they also cleaned my carpets In both houses that I was moving from-to. It was a difficult emotional move for me and rick and his guy were such a laugh I almost forgot my worries. . they were very efficient, on time, I have already and will continue to recommend them! Thank you again x More...

Reviewed on Facebook

6 April 2019

Brilliant service from start to finish. Excellent price with no hidden extras. Thoroughly recommended!

Reviewed on Facebook

4 April 2019

Id like to thank the removal team for making the day bearable, as we are usually so stressed with the whole experience. This group of men made our day believe it or not, enjoyable! !! the banter was rife right from the off, we loved it, how people should be, happy at work, it makes the day go so much faster.
On a serious note, no damage to furniture or the house (something I can't say didn't happen on a previous move with another company)
Rick matched (well beat) the lowest price we received via email, they hadn't come out, Tony (Ricks dad) did though, and we liked that, more of a personal touch, and we felt that family business vibe throughout.
Mum, Dad, Son and grandson business, with a cousin and godson thrown in!. We have a lot of stuff the job took place across 2 days including the packing. It was completed in good time. everything put where we asked them to, even huge garden plants (trees) carried around the back garden and placed carefully on the patio. Some companies refuse to do this.
I will recommend to anyone I know who wish to move home.
Thanks again for a fantastic experience!

Bob Bath
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29 March 2019

Very good store very well layed out helpful staff well stocked.

Reviewed on Facebook

28 March 2019

Rick was extremely helpful from the first time i got in touch to move day. Nick and Luke received high praise on the day from my in-laws who were overseeing the move for us. Would definately recommend and have no hesitation in using again More...

Reviewed on Facebook

24 March 2019

We chose Now We're Moving after a search for moving reviews. They came very highly rated and I can see why. This lovely company made the removal look simple. (I realise its not) they took everything in their stride.Another bonus was that nothing was broken or even slightly damaged. Great prompt responses, prompt arrival, prompt finish. excellent all round. recommended. More...

21 March 2019

Simply the best. I have moved 3 times in 18 months, and this was by far the best, smoothest, fastest. They were extremely careful with all my stuff.
Will recommend to anyone. look no further.
Thanks to Sandie, Tony, Rick, Luke and Nick.

Glastonbury
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21 March 2019

These chaps were very efficient on the day of our move. The wife and I were very stressed as we hadn't had a great build up to the move day. These lovely gentlemen took every bit of stress out of us. Nothing was too much trouble for them. We needed all the wardrobe dismantled all the beds & a cot. We also needed it all to be put together at the new house. Rick supplied an extra man for this, which all helped the man power on the day. Just to point out, Rick was the first to quote for me, the first to respond to our emails and telephone calls, that was a huge part of the reason for initially choosing them. There was several emails back and forth which was great for us as it gave us complete confidence in the company. They were recommended to us by a friend of a friend, and were well worth the money. Exemplary service.
We can't thank you enough for all your help.

Wells
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21 March 2019

Great company, wouldn't hesitate to recommend them.

Reviewed on Facebook

20 March 2019

Exceptional!!! Considerate, Fast and humorous.

Sal. Frome.

19 March 2019

Super moving experience! We have moved many times before, and this was up there with the best. Don't go for huge national companies, they do not take care of your possessions like a family run company does, this one in particular! .
We loved just how relaxed the boys were all day long, nothing phased them, they took everything in their stride.
We opted for the full packing service, and Im glad we did too. they packed the entire house up in 4 hours! I think it was around 70 boxes! Everything was placed exactly where we asked them to put it. They even had some suggestions of where certain furniture may look better in the room! A truly great little moving company. Thanks to Tony (for the quotation) Rick (for the pricing and continual contact throughout) and of course the 4 lads on the day: Luke, Nick Lee and Wayne. Highly recommended. Thanks, Hilary
Bruton
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18 March 2019

Very fast, efficient, conscientious. Highly recommended.

17 March 2019

Fantastic removal team. Entertained us all day with their non stop banter. No damage was done to any of our furniture. Boxes supplied when we asked for them. Very good value. They matched the price of a slightly cheaper quote we had. A big thank you to Nick< Luke and Lee on the day, and not a big mention to Sandie, who was very helpful on the phone in the office. More...

16 March 2019

Superb little company. helped us a lot. can't thank you enough. You made a large move seem very normal. can seriously recommend you to all people we know.

Keynsham

14 March 2019

Ricks team of Luke, Nick, Lee and Zak are a credit to Now We're Moving.
I chose this company because it is purely family run. Tony in his retirement and Ricks father, came to the house and was very thorough with his quotation, every question was answered with confidence. Rick emailed us the quote form within 3 hours of Tony's visit. The price was the best of the 4 we had.
Sandra (Ricks mother) was on hand to book in our removal, and was also very helpful with moving advice for us.
When the lads turned up bang on 8 o'clock, I then found out that Luke is Rick's son and Zak is Rick's God son! I really love this in a business.
The care that was taken was incredible, nothing was too much trouble.
The men obviously enjoy their job, they didn't stop laughing and joking the entire day!. Once again, id like to thank all involved in our move, which if we ever move again, won't dread it! Mr. Fisher

Radstock
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11 March 2019

Mark & I would like to express our gratitude to a job very well done. We were so stressed before Rick and Tony (his father) assured us that they would look after us, and they really did. We originally emailed as a point of contact, within minutes we had a response from Rick. Tony then called to arrange a convenient date and time for the quotation or house survey they called it. The calculation was spot on, Rick said it was 1 lorry and 1 and a half vans, and he was correct! The access wasn't great, but with the extra man supplied, the lads stood in what looked like a human chain and the furniture literally came out of the house in a couple of hours. They supplied covers to protect the furniture. The wardrobe boxes made life really easy to move our hanging clothes.
They offered a dismantling and assembly service, we took them up on the assembly, as we dismantled the furniture the night before.
The lads were full of banter all day long, such a funny bunch of friendly people who looked like they really enjoy their jobs (god knows why!!)

I will recommend your company to everyone I know.
Superb. :-)

Rudgeway, Bristol.
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9 March 2019

Fast, efficient, careful, quality service. nothing more to say. Thank you very much.
Bath

8 March 2019

Fantastic service from beginning to end. thanks guys.:-)
Took the stress completely out of the day. Great value for money company.
Bath

7 March 2019

Rick and his team did an awesome job for us. They arrived 15 minutes early - we were ready! It rained solid all day, but no matter, as the lads kept everything dry with the covers they had on the trucks. They even had spare boxes as we ran out while packing. Luke, Nick, Lee and Justin were the crew who assisted Rick with great aplomb. The whole house was loaded by 1 oclock and we have a big 5 bedroom house! The keys were ready and the lads started straight away. the access isn't great at my new property, but they worked like ants and got the job done in really good time. All the beds were assembled, including a bunk bed by 5.30. we gave them all a £20 tip each as we felt they all deserved it. I have no problem recommending Now We're Moving to anyone........ I already have. thank you Rick, from the Regis family.
Chippenham.
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5 March 2019

Brilliant! We were dreading moving, but Rick and his team of Luke, Nick and Lee packed our 5 bedroom house up within 5 hours! !! 80 boxes. dismantled the wardrobes, and even loaded one van.
Not one thing got even slightly damaged, apart from the one glass that I tried to help pack!
Way too cheap too (toll them after of course!)
Will recommend to anyone.

Wells Somerset. 04.03.19
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5 March 2019

My wife & I decided on Now We're Moving after obtaining 3 other quotations because we liked the fact that it is a family run business.
Rick was the first point of call, I could tell he was very knowledgeable about the removal business. Any questions I had was answered with confidence, which in turn, gave us confidence. Tony (Ricks father), was fantastic, what a lovely person, he came to measure up to see exactly what we required moving to our new house. Nothing was too much trouble for him. The quotation came through within hours of the house visit.
When the lads turned up spot on 8 o'clock as promised, they worked like ants.... all day! they were ribbing each other all day too, which was a hoot! everything was carried in with great care and attention. Thank you so much for all your help..... all of you. Ian & Fran. Trowbridge.
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5 March 2019

Amazing service. Great communication, Great staff. Moved us from Bristol to Cornwall seamlessly. They took the stress out of the day completely. Great value for money! have already recommended. Tash
Redland Bristol
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5 March 2019

Fantastic service from start to finish. Luke, Nick and Lee were friendly, trustworthy and extremely careful. I would thoroughly recommend Now We’re Moving to everyone looking for a removal company.

1 March 2019

t was a tough move, with big furniture, a thousand boxes ... and a solid iron bed that just wouldn't squeeze up the stairs in the new place. Rick, Nick and Luke were great! Determined, patient .... and always cheerful! More...

Reviewed on Facebook

28 February 2019

I chose Now We're Moving on the basis of a hunch, they had offered neither the cheapest or the dearest of 5 quotes; then they gave me a price match of like-for-like. The removal involved the contents of a 2-bedroom flat plus a similar quantity stored elsewhere, and delivery 110 miles away, in two vans. I was impressed by their (apparently) effortless, and good humoured loading and unloading, the stored items took one third of the estimated time to load. My own arrival at destination was unavoidably delayed and, contrary to my expectations, the team were patient and understanding, something I very much appreciated in the circumstances. I thoroughly recommend Now We're Moving as a straight-dealing, polite, and thoroughly professional company. More...

28 February 2019

Fabulous staff and efficient service

Reviewed on Facebook

27 February 2019

A nice super valu shop. The fresh crusty bread from here is lovely.
There is ample parking. Some items a little on the expensive side. Overall a nice shopping experience. More...

Reviewed on Facebook

27 February 2019

Excellent service! Would recommend to anyone

Reviewed on Facebook

26 February 2019

Prompt, friendly and very professional. Would use them again.

Reviewed on Facebook

22 February 2019

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Now We’re Moving
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Reply from Now We’re Moving

Who are you? ??

Q&As

I Love the physical side of it... saves hundreds in gym memberships!
I'm not someone who can sit in front of a computer screen all day, it would drive me insane!

I have always wanted to run a small to medium size business, as i'm always thing of ways to improve myself and being in charge of my own business allows me to do that.

We are a friendly happy bunch, who are very consciencous. We make the client feel at ease on the stressful day of their move. We are also extremely competitive.