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Novus Care - Cranleigh  logo logo
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Novus Care - Cranleigh

Cranleigh

(81)
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About

Novus Care is a fresh, innovative home care provider that prides itself on the high standard of care it supplies. Novus Care strives to enhance the quality of life of vulnerable adults by enabling service users to lead as independent a life as possible in the comfort of their own homes.

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Reviews (81)

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4.5/5

81 customer reviews

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1 March 2024

Novus care is the worst company we have ever deal with, it was a nightmare. there staff they don’t know what they doing, there are not trained very well to look after vulnerable old people, they can’t even look after an animal, carers are very rude not very clean they leave the house in such a big mess after the house it was left in a good condition and leaving my mother who is bed bound in a bad position in bed, plus they are scammers coming to the house for lunch visit while they know that my mother she is at the hospital, and I have stop them in front of the door saying that mum she still at the hospital she is not back yet and you guys know about it…. they say ohhh ok, I said we will let you know when she is back, and then they ask if they can coming inside just to made a phone call but the reason they wanted to get in to the house is to scan the QR code to made there payment rise for doing nothing , the lounge camera catch them scanning the QR code as soon as I turned my back, they are lier , taking advantage of people, i really feel sorry for those old people who has no body to check on them. Do not trust them to look after your loved ones. Am glad we get rid of you Novus care and if I could I will not get you even 1 star because you don’t deserve it . More...

Reviewed on Google Maps

29 February 2024

Novus have been helping to look after my dad following a hip and shoulder fracture. The carers have been professional, friendly and attentive.

Reviewed on Google Maps

29 February 2024

Joined Novus in 2023 and I can't put into words how much knowledge and skills I have learnt over this period of time! Great company to work for. I commend them for the care they provide for the elderly in the community! More...

Reviewed on Google Maps

27 February 2024

Do Not use this Care Company! Safe Guarding issues! Will not look after your loved one very well. Many problems with this company who where putting my Mother at risk. Glad to see the back of them!!

Reviewed on Google Maps

26 January 2024

I have worked at Novus canvey for over 3 years now . I love my job and find it very rewarding. I feel very supported by my local office. There is always someone at the end of the phone if i have a question. Over the past few years i have worked various shift patterns and have found Novus allow me the flexibility when needed . A very friendly place to work. More...

Reviewed on Google Maps

26 January 2024

We have only been with Novus for a few weeks after being with another care company and can honestly say my mums experience so far has been excellent, a couple of teething problems at the beginning were sorted out quickly and efficiently by the office staff. The girls who come into my mum are very caring and go above and beyond to make her feel respected and cared for and nothing seems too much. More...

Reviewed on Google Maps

26 January 2024

Reviewed on Google Maps

11 December 2023

Reviewed on Google Maps

11 December 2023

I have worked here over 10 years always great company to work for

Reviewed on Google Maps

11 December 2023

Today I've been with this company for a year.I have to say I've enjoyed every single day.The staff are amazing and have been very supportive and helpful . Everyday is different being a carer its a very awarding ,emotional job with lots of laughter with our staff and our Service users. Iam now taking my NVQ 2 through this company which is an amazing opportunity. They allow me to be Me.. More...

Reviewed on Google Maps

29 November 2023

I have worked for Novus Care several years and is a great company to work for and be apart of. The management and office staff are all very supportive as are the carers, all staff members are all friendly, helpful and we all support each other and work together as part of a team providing a high quality of care with assisting and supporting independent living. This is a very rewarding job and I very much enjoy working here. I recommend Novus Care to anyone presueing a career in care. More...

Reviewed on Google Maps

28 November 2023

I have worked at Novus care for over a year now I feel very happy and very supported I always get help when needed and enjoy being shown new things I see a long lasting future with Novus care and they always make u feel special on your birthday etc

Reviewed on Google Maps

28 November 2023

I have worked for novus care for a number of years now. As only the second case company I have worked for I find novus very supportive and offer regular training.

Reviewed on Google Maps

28 November 2023

Novus care is a lovely place to work. I received lots of support from all team members when coming onboard (office and carers) all fantastic and lovely to work with. Novus care provides high standard care fantastic carers, fantastic staffs all the way More...

Reviewed on Google Maps

28 November 2023

I have worked for Novous care for a few months now. I have to say what a lovely company to work for, all their care is very person centred to the individual. The office staff and supervisors are extremely supportive towards the carers. I can’t fault anything. More...

Reviewed on Google Maps

28 November 2023

Reviewed on Google Maps

27 November 2023

So far so good 😊I’m loving it

Reviewed on Google Maps

27 November 2023

I have throughly enjoyed my time working for Novus care. I feel fully supported by Management and office staff who have helped me with training and working through my NVQs. Novus has helped me to gain experience and knowledge to give the best care possible to all our lovely service users. I feel proud to be part of a team and family that works hard for both its workforce and service users. More...

Reviewed on Google Maps

27 November 2023

Reliable and Professional Company

Reviewed on Google Maps

24 November 2023

Reviewed on Google Maps

12 October 2023

My experience with carers is very good, but excellent with Michelle & Debbie (5 stars). Reason for 4 above is that the other night my ceiling lights were left on all night! ! Also if I have a toasted sandwich made on my toasted sandwich maker during my last call he fails to clean it afterwards saying it's too hot to clean!! Well wait a couple of secs??!! It's hard for me to clean next morning. But generally all carers are fine. Carol Hardy More...

Reviewed on Google Maps

30 September 2023

I have worked for novus care for 5 yrs, we are a great team,manager and office staff are brilliant, they listen if you have any worries, we take care of each other as well as our service users, come and work with us

Reviewed on Google Maps

30 September 2023

Bad management and have favouritism of staff... Would not recommend working for this company

Reviewed on Google Maps

5 August 2023

Novus Care have helped look after my dad for the past four years. The carer staff have always been kind, patient and professional with him. The team in the office are lovely, and so helpful. They've never let me down and been there when I've needed them most. I can thoroughly recommend their care. More...

Reviewed on Google Maps

28 July 2023

Reviewed on Google Maps

11 July 2023

I have worked for Novus Care for nearly 4 years and can not imagine working anywhere else. We have a friendly and welcoming team and have lots of fun and all get along as a team.

Reviewed on Google Maps

1 June 2023

Reviewed on Google Maps

26 May 2023

Great service! The carers were really polite. Would really recommend.

Reviewed on Google Maps

26 May 2023

A big thank you to Novus Care for the care provided to my mum. The carers made mum feel so comfortable and kept her at home which made all the difference to her and us.

Reviewed on Google Maps

26 May 2023

Great service! The carers were really polite. Would really recommend.

Reviewed on Google Maps

26 May 2023

A big thank you to Novus Care for the care provided to my mum. The carers made mum feel so comfortable and kept her at home which made all the difference to her and us.

Reviewed on Google Maps

2 May 2023

Working at Novus Care has been an amazing experience for me. It has made me a more confident person. Novus Care has a fantastic atmosphere. Everyone is very welcoming and lovely to be around. Novus Care has been an amazing adventure so far and cant wait to see what else I get to learn. More...

Reviewed on Google Maps

2 May 2023

Very bad experience for someone who worked in the office . I was working in the office as a care coordinator and was there for 3 weeks and the trainer and area manger decided to discriminate me on how I look and how I am as a person . The area manger couldn’t given me a valid reason to why I was being sacked on probation and then I asked for an email to explain way and there still wasn’t a reason . No way would I recommend this company to anyone in the future . In the wickford branch 0 stars from me More...

Reviewed on Google Maps

2 May 2023

Reviewed on Google Maps

2 April 2023

Professional and caring

Reviewed on Google Maps

2 April 2023

I started with Novus care 6 months ago. This was my first ever care job and I was very nervous. I received lots of support from the office team, managers, and training manager, I felt ready to take on the role. Feeling quite nervous I always felt I could call the office team, coordinators and managers and get any help I needed. I am very happy here and absolutely love my job! Emma :) More...

Reviewed on Google Maps

2 February 2023

Cranleigh branch has a happy and caring team, we are lucky to have such kind carers who work tirelessly to keep our service users safe and well.

Reviewed on Google Maps

2 January 2023

Stay well clear

Reviewed on Google Maps

2 January 2023

Stay well clear

Reviewed on Google Maps

2 August 2022

Lovely place to work - flexible hours and a great supportive team. Management are very supportive and understanding. Training is very thorough and informative. Overall it's a great company and great team in Cranleigh, they make the job fun! More...

Reviewed on Google Maps

2 June 2022

Absolutely brilliant reliable, encouraging and compassionate Carers. Would be absolutely ⭐️⭐️⭐️⭐️⭐️ Five stars if it wasn’t for the uncaring, unthoughtful and indifferent treatment I have received on several occasions from the office staff.

Reviewed on Google Maps

2 June 2022

Reviewed on Google Maps

2 June 2022

Absolutely brilliant reliable, encouraging and compassionate Carers. Would be absolutely ⭐️⭐️⭐️⭐️⭐️ Five stars if it wasn’t for the uncaring, unthoughtful and indifferent treatment I have received on several occasions from the office staff.

Reviewed on Google Maps

2 June 2022

Reviewed on Google Maps

16 July 2019

Great care but some time some staff can be Rude you and some staff are ok as the care 10 out 10

Reviewed on Google Maps

9 July 2019

My brother has received care from Novus for the past year and we have been very impressed with the level of care, prompt attention when he has problems, punctuality and integrity of the carers and the deep concern of both the office staff and the carers. We would not hesitate to recommend them. More...

Reviewed on Google Maps

30 June 2019

Novus Care have been absolutely fantastic in helping me through a very difficult time with my wife. Right from the first meeting the staff were friendly, understanding and so helpful. They made me feel human again!!The carers are brilliant, kind, and thoughtful. Nothing is too much trouble. I am so pleased that my wife is being cared for by such throughly nice people. I feel secure in the knowledge that she is in good hands. And whats more - Novus are looking after me too!! Thank you all very much. More...

Reviewed on Google Maps

27 May 2019

Novus look after my 89 year old mum and have done for about 4 years now. I CANNOT say enough about these people. They are loving and caring and give the very best personal care to her. Not just medical care but the kind of personal care a family member would offer. They are diligent and conscientious in their employed duties, but their efforts and care in giving my mum a fulfilled life is so far above and beyond, it fills my heart. I don't live locally, and their communication is phenomenal. I trust each and every carer as if they were family. Like I said, I can't say enough. More...

Reviewed on Google Maps

27 May 2019

Novus look after my grandmother and do a fantastic job

Reviewed on Google Maps

25 May 2019

Novus Care are a great company to work for. The dedicated Team at Cranleigh go over and above their line of duty to provide the best care possible for the clients. Novus Care offer and support career progression to all its employees. More...

Reviewed on Google Maps