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Novity LTD

(27)
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‘20 Certificate of Excellence, 2020

About

We offer 24 hour call out window boarding and other services. Commercial & domestic property maintenance, extensions and patios.
We at Novity LTD have over 50 years experience in commercial and domestic property maintenance, this includes construction as a whole.

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21 hires on Bark
6 hour response time

Reviews (27)

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4.5/5

27 customer reviews

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26 January 2024

Fence & Gate Installation

They turned up on time did a good job

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22 November 2023

General Plumbing

Darren from Novity - very prompt in replying to enquiry regarding a leak from my shower and a leak in loft space and reassuring regarding free inspection/quotation.

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17 November 2023

Fence & Gate Installation

Did a great job at short notice.

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8 November 2023

Fence & Gate Installation

Prompt explained everything they were very professional super chaps

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24 October 2023

Fence & Gate Installation

I had a small fence put up and a set of drive gates. Only 4ft high. At first I was really happy until a few
Weeks later. Well actually I got complaints the next day from the neighbours as they were still building at 10pm and they started at 10am
I was shocked how long it took to be fair.
I thought the fence and gates would already have been made up.
The fence and gates where not built enclosed by a frame so to speak as when you say closed board you expect there to be a surrounding frame to stop the fencing getting damaged. This was not the case. They put baton across then banged the fence planks on that ( so no enclosing which i did think was odd but they are the professionals, who am i :-( )
The gates keeps swinging open, as all the guy had put on one gate was a normal size say door bolt pointing downwards instead of proper gate L shape arms. Only one hole was drilled on the drive for the little bolt to fit. I did tell the guy and he did refund the money back for them and rightly so as they should of been on there in the first place.
The fence is starting to split and I messaged Darren to tell him, he said it’s the weather and I said no it’s where you have banged the nails in its split the wood. He said if it gets worse I will fix it , I wanted fixed then not if it gets worse but I’m too
Bloody nice to complain and now I wish I had done as Now a few months on , the gates have dropped by two inches and was dragging on the floor and trust me they are hardly used as I hardly go out as disabled! and have had to be repositioned twice now at my cost!.
This all cost over a thousand pound and I feel a tad ripped off. The guys we’re feed and watered all day and night as that’s the type of customer I am.
Would I use them again. No sadly not sorry as I say I feel a bit ripped off
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Novity LTD

Reply from Novity LTD

I am sorry on this occasion we seem to have failed our customers expectations. If there is a fault or an issue we are always happy to return. The fencing is post and rail, so would not be framed as a panel would be. Odd occasions, you may get an odd board split, but this isn't normally an issue and can occur with wet and dry weather expanding and contracting the boards. The work did take a little longer than anticipated, due to the ground being mass filled with concrete. Novity are happy to return to rectify any problems you have.

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21 June 2023

Fence & Gate Installation

Brilliant service. Novity responded to my request on Bark for the re-installation of a tall, very heavy wrought iron gate. Their response was speedy and the job completed within 36 hours of contact, at a reasonable cost and to a very good standard. Darren and his colleague are professional and very keen to ensure the customer is happy with the end result. Would certainly use this company again. More...

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7 June 2023

Fence & Gate Installation

**FOLLOW UP REVIEW**

We had Darren and Tim out to do our fence and we we're really really happy. The fence looks great and they were so friendly and professional. We were considering getting them out to do more work.

Our issue is around the way quotes/invoices get issued. We received the quote, work was completed and we paid the same day. We were a bit shocked to get a follow up invoice a few weeks later demanding an extra £150 because the accounts team hadn't added the VAT on the first time. Just something to be aware of that apparently it's on the customer to work out the VAT rather than it all being sent on the quote initially. It means that the quote that gets sent and the price you budget for isn't the price you end up paying. It's left a bit of a bitter taste for something that should've been transparent from the start.
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Novity LTD

Reply from Novity LTD

Thank you for your Review Jackie. I note from our records we quoted on the 28th of April and it is marked vat exclusive on the top right. The invoice was emailed on the 4th of May with the vat added, payment was received on the 10th of May minus the vat. So i am a little confused to where the confusion comes from, but we appreciate all feed back and your custom. Thank you for correcting the vat error in payment.

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1 June 2023

General Carpentry

Darren has been very helpful to secure the bins and bicycle shed by fitting a door.
Very quick reply and done the job the same day. Definitely will get in contact again if needed. More...

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10 May 2023

Fence & Gate Repair

Made and excellent job of repairing my fence. Really friendly and very helpful.

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3 May 2023

Fence & Gate Installation

Fence repair.

Got a response extremely quickly and the work was able to shortly after (Darren came to view on Thursday, came the following Wednesday to do the work).

Him and Tim were extremely friendly and polite. We are so happy with the work done and at a really reasonable price too. Will definitely be using Novity in the future for any other work we do.
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24 April 2023

Painting & Decoration - Interior

Very quick respond , and the first part being at this very moment . Remainder of the work to be completed next week . Review will be posted after completion .

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23 April 2023

Fence & Gate Installation

Did a great job and provided great service

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16 November 2022

Painting & Decoration - Interior

Very professional,reliable, friendly and prepared to go that extra mile. Would thoroughly recommend. Thank you Darren and Tim.

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23 March 2022

General Plumbing

Thankyou Novity for your prompt call out in respect of some advice I needed!!
Very grateful!

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19 February 2022

General Plumbing

Darren was very prompt to answer my plea for help via Bark.. . We discussed the initial issue- water leak plus other areas of work I was interested to have done. Darren returned with a plumber some time later to sort the water leak. At all times the issues were fully explained with guidelines to costing . Professional and friendly I would highly recommend Novity Ltd. More...

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10 July 2021

Painting & Decoration - Interior

Painting a newly plastered room. Job well done. Arrived when he said he would, very pleased.

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26 June 2021

General Builders

Quick response, reasonable price and efficient

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9 June 2021

Patio Services

very helpful and knowledgeable

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24 October 2020

General Plumbing

The Aqua Lisa Shower stopped working. The pump did not switch on. Darran offered to help, came the following day and did an excellent job. Very pleasant guy. He got himself a new and loyal customer. In fact my next job for him is fence repair. W.A. More...

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2 July 2020

Fence & Gate Installation

Brilliant response and communications from Darren, very courteous and a professional job done.
Would highly recommend this company as one you can trust.

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16 June 2020

General Plumbing

Excellent hard working and professional

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16 May 2020

Patio Services

working with Novity was easy as they kept there distance from us. The problem was that the timber was only available at certain time and this held the job up They made a good job

12 May 2020

Very professional, gave a good quote.

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9 May 2020

Fence & Gate Repair

I had to get my fence fixed as my little dog had ripped her side on brambles, she had to have an emergency operation, I looked on bark and 3 companies got back to me to arrange quotes, Darren was one of them, he came the following day, looked at the job and did it there and then, very pleasant guy, did a fantastic job, I’m so pleased and now knowing my dog is safe, I would definitely recommend this company..

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27 April 2020

Fence & Gate Repair

very happy with the workmanship nothing was to much truble and the results are excellent

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24 April 2020

Fence & Gate Installation

Can highly recommend and would definitely use again!

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10 March 2020

Bathroom & Shower Plumbing

Professional & courteous will use again recommended