Norfolk Royale Hotel

Myself and 3 friends met for a Champagne Afternoon Tea and used Groupon. It was amazing value for money! Great friendly service, we had obviously booked, and upon arrival we were awaited and shown to our lovely seats in a very seasonal decorated lounge. ...very relaxing and luxurious. We had a really lovely afternoon tea, with very fresh sandwiches and warm scones with clotted cream and jam and a generous selection of cakes! Very impressed and would recommend. More...

Reviewed on Google Maps

Great short stay. Hotel was warm, clean & the staff were friendly.Only issue that we had were that the key cards for the rooms were hit & miss at when they worked.

Reviewed on Google Maps

Very friendly staff

Reviewed on Google Maps

Dont get a room on 1st floor, especially if over the weekend. Place is nice however marked down due to having to travel a mile or so up the road to use their gym and your puddle of a swimming pool. You may as well say you've got two jacuzzis More...

Reviewed on Google Maps

Very nice traditional hotel

Reviewed on Google Maps

Comfortable friendly hotel with good restaurant and excellent food. Location ideal for town park or beach. The leisure facilities good with a small indoor pool and hot tub. The family rooms comfortable and with every comfort needed. More...

Reviewed on Google Maps

A really good afternoon tea with a glass of champagne. We had a Groupon offer. Champagne first happy for us to have this before the tea. Good selection of sandwiches and cakes, a lovely scone with lots of jam and cream. Happy to give extra pots of fresh tea. Great service. Have to say this was a much much better experience than we recently had a 5* hotel near New Milton at 3 times the price and no champagne. Well recommended. More...

Reviewed on Google Maps

Came down to this hotel for a family visit and the location is excellent. extremely close to the food mall with lots of options on all kinds of restaurants. ||Xmas market was about 400 yards from the hotel and you walk through lovely xmas gardens towards the beach. Everything is lit up in Xmas lights and very festive. ||Beach and pier is about a 10 minute walk also,||||Had a family room:||The hotel bedroom was good, bunk beds for 2 children and then two large singles pushed together to make a massive queen size bed..||||the breakfast was ok but fairly average.||lovely fire place in the main lobby and bar area is fine.||||the slight downside was the swimming pool area. ||I chose the hotel based on the pool for the children.||The pool itself was lovely and warm as is the jacuzzi.||However, with a single glass conservatory covering the pool, you are basically in outside temperatures. We went last week mid November and its impossible to come out of the pool and sit and relax in your swim gear, you will freeze to death.||The heat from the pool hitting the ice cold glass creates indoor rain and you practically get rained on with condensation.||I witness an elderly lady come in and slip over into the glass, the whole outside tiles around the pool are a death trap.||this will be fine in the summer but a nightmare in the winter.||Please invest in this part of the hotel, it really should be better.||||Finally, they have a private underground car park and its £15 per day.||I can't believe that if you are a paying guest, why you'd be charged to stay there.||Yes its in the middle of town, but come on guys, really!!||Overall a good stay but the not so good elements above would make me think twice about staying again. More...

Reviewed on Google Maps

Stayed for 5 nights lovely big room, comfy bed - breakfast was excellent,. Staff are friendly and welcoming. Great location for Christmas market/shopping/bars and restaurants and a few minutes to the beach - would recommend

Reviewed on Google Maps

Three friends and I had the Champagne Afternoon Tea on Friday. It was excellent value through a Groupon deal. The sandwiches were lovely and fresh, the scones were warm and a really nice selection of cakes. One of the best afternoon teas we've had. The staff were very friendly and helpful. We will return. More...

Reviewed on Google Maps

Nice big room, staff were helpful. Beautiful foyer

Reviewed on Facebook

Delightful service

Reviewed on Google Maps

This hotel has an excellent location situated in the centre of town. Very close to the beach. The room was comfortable, nice and clean. I was happy with this hotel and I will be very happy to come back again. More...

Reviewed on Google Maps

Good comfortable room but quite old and a great opportunity for owners to modernise the decor

Reviewed on Google Maps

Well maintained. Clean and tidy, our room was beautifully decorated and spacious, modernised but in keeping with the feel and style of the hotel. ||Our request for a top floor, quiet room was accommodated.||The staff were lovely and we liked the fact that some service was available 24 hours a day. The barman and the waitress were both really helpful.||The hotel itself was beautiful with lots of nooks and crannies for relaxing.||The location for the town centre was great.||||Unfortunately we couldn’t have dinner there because we were going to a show and the restaurant didn’t open until 6.30pm, but the menu looked really nice; my husband had sandwiches which were incredible and I had a lovely cream tea - two massive scones.||My only (slight) criticism would be about the breakfast. Overall it was no better or worse than anywhere else but my husband said the bacon was underdone; the serving implements were muddled up so as a vegetarian I couldn’t tell if the tongs I was using for my mushrooms had just picked up someone else’s sausages, and it would have been nice to have had some fresh fruit (we know they have it because we had some in our cocktails last night!)||||The parking was expensive which surprised us as we are guests of the hotel and would expect that to be included or at least subsidised - but seemed to be on par for most hotels in the area.||||But overall really happy with our stay and would definitely come back. More...

Reviewed on Google Maps

Timely, reliant staff serving delish sandwiches and cakes for afternoon tea

Reviewed on Facebook

Good hotel to stay in

Reviewed on Google Maps

Fabulous place loved it

Reviewed on Google Maps

Nice hotel with professional staff and good facilities....

Reviewed on Google Maps

Spent a very enjoyable weekend here.

Reviewed on Google Maps

Been to this hotel many times in the past,and although looking a little tired round the edges,is still a good hotel choice to stay in at Bournemouth.

Reviewed on Google Maps

We really enjoyed our stay - good value for money. Location is good, staff are friendly and room was spacious and clean. Car parking is relatively expensive, but we couldn’t find it cheaper (or more convenient elsewhere). Breakfast was tasty and in good supply (our 2 year especially enjoyed the sausages!) - we would stay here again if in the area. More...

Reviewed on Google Maps

Love this hotel ❤️ perfect price and perfect location. Beautiful room with lovely staff . Can't ask for more!

Reviewed on Google Maps

Lovely mid range room. Pool area a bonus.

Reviewed on Google Maps

Stayed for two nights for a nostalgic weekend in Bournemouth. Ok maybe not a spa hotel or 5 star but we had a great stay. Staff very friendly and breakfast was great Pool is small but great for a quiet swim also have a sauna and steam room . All that said location is amazing and if you don’t want to pay for the hotel parking there is free parking nearby and a council car park 5 minutes walk away at £10 per 24 hours! More...

Reviewed on Google Maps

Great location very dog friendly.

Reviewed on Google Maps

I went here today for an afternoon tea and there was a long wait for the food to arrive. The waitress had unfortunately delivered our afternoon tea to another table so we were forgotten about for a while. However they were very apologetic and complimented us with champagne. The service from Maz and Tanya in particular was first class and very professional. Food was good, excellent value for money and would definitely return. More...

Reviewed on Google Maps

It was a surprise 40th for my girlfriend and the hotel couldn’t of been more perfect. She loved it and they were so helpful with everything.

Reviewed on Google Maps

I am staying at the Norfolk Royale Hotel as I write this. I booked a single room as I am travelling alone to visit my son but on arrival I was given a lovely large double room. Lots of room and beautifully clean with a bath which is a bonus. It is a little dated and faded but the staff are friendly and helpful which I think is far more important. Lovely stay and lovely staff. More...

Reviewed on Google Maps

Great service and staff

Reviewed on Google Maps

Great Birthday Weekend Spent a lovely weekend at The Royal Norfolk in September for my 50th Birthday. Had 4 rooms, one which was booked last minute & even though they was really busy managed to fit them in. Rooms were clean, comfortable & inviting with fully stocked mini bars The pool was fantastic & garden beautiful , the weather was great so spent a lot of time out there. We booked an afternoon tea & pamper through the hotel, the treatments with Westover Spa were amazing, so relaxing & the afternoon tea was fantastic, very tasty & plentiful, warm scones were melt in the mouth. We had a lovely singer on Saturday evening, who got everyone singing along & the bar staff were very attentive & helpful. The breakfasts were lovely, not rushed & again plentiful. We stayed for the Sunday Roast before heading home, which was so scrummy will definitely be going there again for lunch. Overall had a great stay, staff were lovely, hotel was clean & tidy & with a little nostalgia made it wonderful. Thank you so much xx More...

Reviewed on Google Maps

after arriving at this beautiful hotel,there was a mix up with our room ,after going back to the reception we were upgraded to a fabulous suite with a massive window overlooking the road at the front of the hotel. its in a brilliant location,the suite was spotlessly clean and tastefully decorated with ultra comfortable beds.The only quirk is the lift,which seems to have a mind of its own and is so slow,i remember years ago staying here and it was the same then,we found this rather amusing ,apart from that , it is one of the best hotels i have ever stayed in . More...

Reviewed on Google Maps

Lovely hotel. Stayed a couple years ago. Good location, lovely heated pool. Really feels like a palace! The general atmosphere in the hotel is amazing, especially in the evening. Lovely rooms too!

Reviewed on Google Maps

Nice hotel. Although a little dated, the hotel is clean and functional. Need a little updating and a new lift, but not bad for the price

Reviewed on Google Maps

Purchased an afternoon tea package from Westover Beauty in Bournemouth, which included some beauty treatments at their salon and afternoon tea here at the Norfolk Hotel. ||||Lovely Hotel, with very friendly and helpful staff and a very tasty and enjoyable afternoon tea ||||Thank you very much highly recommended More...

Reviewed on Google Maps

Having just had a three night stay I must record that all the staff were great, as was the hotel, and I don’t really recognise some of the negative comments . It’s all about a sense of balance and being happy with an overall attitude .. which we found first class, and believe me, we have high expectations . More...

Reviewed on Google Maps

Attending a charity event we need accommodation and decided to make a weekend of it. I initially made an error in the booking rang the hotel direct and said I would rather stay in the executive room 2 nights and not move rooms and was this possible as the booking app was saying they were fully booked. The woman that I spoke to was polite kind and efficient and arranged this for me. I later learned she was a manager. Very good service I was in a good mood straight away. We parked in the underground car park. I don’t recommend this is you have a problem with stairs I would get dropped off at the front then whoever is driving can take the car to the car park good rate for safe gated car parking. The hotel needs a little attention but all in all still good condition. Room was lovely bathroom was ok bath and shower which is always good. We didn’t eat in the hotel for breakfast which we will do as I would stay here again. The staff were willing and attentive and the reception staff very good which is always very important. The porter was very accommodating even though taking our bags back to the car end of stay must have been hard work they were very heavy! Well done team see you again. More...

Reviewed on Google Maps

The first morning our room was not serviced, the second day i had to ask the room attendant at 3pm if she could do our room. Rather late in the day especially as we wanted a siesta before going out for the evening. We were celebrating our anniversary and my husbsnd wanted to surprise me with a bottle of bubbly and flowers. He spoke to reception the day before our visit, they were going to contact him and organise this. No-one rang him, very disappointing. We stayed here 4 years ago, not sure we will again. More...

Reviewed on Google Maps

Pleasantly surprised, about 120 for a twin room, extremely clean (especially the bathroom), well laid out, helpful staff, large TV. Didn't stay for long but they had a great singer in the lobby for Saturday night entertainment. Walking distance to most Bournemouth attractions.The breakfast spread could be better but for £6, it's decent. £16 to park your car feels a bit steep. The hotel was strangely easy to get back into at 3am, it could do with some form of security.Overall, I'd definitely stay again! More...

Reviewed on Google Maps

Lovely hotel, great location.

Reviewed on Google Maps

Stayed for 2 nights and really enjoyed it. We walked from the train station, but somehow got turned around. The locals didn’t recognize the hotel when I asked about the Best Western on Richmond Hill, so if asking for directions, refer to it as the Norfolk Royale. It took us about 30 minutes to walk from the train station, but like I say, we sort of got turned around. We finally just stumbled upon it after taking a side street. We had prepaid for 1 night stay and used BW points for a second night. We were originally going to have to change rooms, but they called us shortly after check in to say we could remain in the room we were in. Our room was lovely and well appointed. It was a good size (compared to what we had stayed in London just prior). We were on the second floor and it was a tad noisy in the evening, but quieted down by midnight so didn’t disturb our sleep. The bed was comfortable and the bathroom was a good size with a nice big tub. The hotel was very close to lots of restaurants and bars as well as all the shopping and sights. We didn’t eat at the hotel, but we did get ice from the bar to take up to our room. They were great about giving us an ice bucket or a pitcher. There is also a swimming pool onsite but not sure if it is free to use or not. We did ask for a wake up call for the morning we were leaving, but fortunately we had a backup alarm, because the wake up call never came. Overall, it was a very enjoyable stay in a lovely old property that has been lovingly maintained. More...

Reviewed on Google Maps

Lovely room, polite staff, good food.

Reviewed on Facebook

Lovely hotel. Close to town and beach. Very posh. Loved the evening singing they had. Very friendly and even a pool and a nice place to sit out back

Reviewed on Google Maps

Perfect for wedding guests and staff attentive and able to manage all requests

Reviewed on Google Maps

I loved the style of the hotel it was inviting and lots of areas to sit in comfort

Reviewed on Google Maps