Neo glaze uk
(7)
(7)
Neoglaze UK is a growing national company with a head office based in the London. We specialise in energy efficient windows, doors, composite doors, bi folding doors, specially made to suit your home. We have a 15 year guarantee on our products. We pride ourselves on the quality of our products.
7 customer reviews
Gary
Terrible experience so many thing went wrong, fitted broken glass. made the porch wrong, fitted the letterbox the wrong way round, damaged panels putting it right, leaking porch, sticking front door, and window trims falling off.
Unbelievably bad. Guarantee is worthless. Once they have your money they are not interested. Recommend Willenhall windows, they did our other house with no problems at all.
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Chris Mitchell
Had 4 Windows and 2 French Doors fitted in 2021. In early 2023, the locking system in one window inexplicably failed. It took 5 calls over 2 weeks before NEO finally accepted liability and sent out a repair team.
Less than 3 months later a second locking system has failed in the open position. I cannot close the window securely rendering my home contents insurance null and void. Have called NEO 3 times but each time the become more rude and abrasive suggesting it's not their problem! They have refused to acknowledge my e-mails until I chase them up with more phone calls; they have refused to commit to a repair timescale - actually saying 'I'm not going to commit to a timescale as you will hold me to it' Yes - seriously!!! When I asked for a part number to order a part in myself - they had no idea as they clearly have ignored the detailed information and photographs I have given them. 'If we have to order a part in we will' - so clearly they haven't even checked.
Appalling after-sales service; noting that I had 2 neighbours use them on my recommendation and they haven't so much as acknowledged that and clearly are only interested in new business.
Do not give them a penny. Appalling.
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NIKOLAOS SACHINOPOULOS
Double Glazing
Great Prices Great Response The came fast and they quote me
Jonathan Pitham
Double Glazing
Very quick response and visiting time.
Aaron
Double Glazing
Windows and doors ordered with neo great customer service so far salesman was not pushy at all very friendly service from everyone
DAVID FOULGER
The worst company I have ever had the displeasure of using, catastrophic service, no calls from management to sort out the problem,s and now I'm on lockdown could really do without this sort of service.
I would not recommend this firm to anyone.
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Sunni Nahal
Perfect ! great customer service
Reviewed on Facebook
What do you love most about your job?
The satisfaction and content which customers get from our products as well as being able to fulfil the desire and needs of the customers as well as saving loads of money
What inspired you to start your own business?
We have the expertise and knowledge of the market and wanted to provide a quality service that no other company offers.
Why should our clients choose you?
Clients should choose us as we value their satisfaction, and the quality of the product we offer is something we hold in high regard
Replacement of windows and doors
We replace windows and doors to the highest level
