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Mortgage Bureau North East

Consett, County Durham

(77)
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5/5

77 customer reviews

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21 November 2020

The most stress free experience ever! Couldn’t be more happier with how smooth the process was buying our first home with this great company. Our mortgage advisor was Mario and he was fantastic! Amazing service. Thank you so much! More...

9 December 2019

We dealt with Rachel Harbison who was genuinely brilliant. At no point were there any urgency tactics or any rushing at all, it was actually enjoyable filling out copious amounts of forms! She even uses these brilliant stickers to make it easy for someone as simple as myself. Anyway, an asset to the company and also a breath of fresh air when it comes to quite a complex and generally daunting task - HIGHLY RECOMMEND More...

Reviewed on Facebook

9 December 2019

Absolutely brilliant service and could not thank enough to Rachel Harbison, who helped us with every step of the way! With so much patience and always willing to help. Exceeded beyond our expectation, especially with our last dealing with another broker. More...

Reviewed on Facebook

2 December 2019

I cannot thank Mandy enough for her kindness and support during the purchase of our new build. Right from the beginning she was so friendly and patient with us, and with me being a first time buyer this meant the world to me. We have been kept up to date with every stage as it happened and Mandy has always been at the end of the phone to help with any questions we have. I absolutely recommend mortgage Bureau North East if you are buying a new build, everything has been done for us and the whole process has been stress free. Thanks again Mandy your a total star. 5 star service all the way More...

Reviewed on Facebook

25 November 2019

5 ⭐️ really helpful and made the process for me and my partner as first time buyers smooth. Highly recommend the company.

Reviewed on Facebook

4 November 2019

Highly recommend Craig Potter. Great professional and helpful service. As a serial worrier Craig was there throughout our full remortgage process to answer any worries and concerns I had.

Reviewed on Facebook

14 October 2019

Very professional service from Mandy who I cannot recommend enough.

Reviewed on Facebook

14 October 2019

We were lucky enough to have our mortgage taken care of by Lucy. She was always beyond helpful, constantly sought out the best deal to suit us and so friendly throughout. Highly recommend, thank you so much Lucy! More...

Reviewed on Facebook

14 October 2019

I had my first mortgage and renewal with Lucy and I cannot recommend her enough. The service was fantastic, great communication and really went above and beyond to find me the best deal.

Reviewed on Facebook

4 October 2019

Fantastic service by Mandy and made everything simple and easy. She was very patient and made our dream home a reality.

Reviewed on Facebook

4 September 2019

I highly recommend Susan Nesbitt from the mortgage bureau north east. She's been an absolute star, we've changed our minds so many times and shes stuck there with us and helped us all the way! Can't recommend her enough! Thank you so much for all of your help Susan xx More...

Reviewed on Facebook

2 September 2019

Rachel was an absolute star from start to finish, great customer service and a cracking deal. Highly recommend this company.

Reviewed on Facebook

30 August 2019

Amazing service from Mario and team, I can honestly say I have never had better customer service. Thank you so much Would Highly recommend and will also be recommending you to friends and family . Mario was able to get our mortgage accepted in 3 days ⭐️ More...

Reviewed on Facebook

29 August 2019

I could not be happier today I got my mortgage approved. I have been dealing with Lucy and she has been absolutely amazing. Nothing has been too much trouble, she’s been fast on responding to all our queries and so helpful. Such a personal and smooth experience! Thank you so much Lucy - we couldn’t of done it without you! Xx More...

Reviewed on Facebook

22 August 2019

Absolutely amazing service! We were initially put in touch with mortgage bureau by our property developers and I can’t deny that I wasn’t skeptical due to having not done any research of the company first. All I can say is we were not disappointed. As first time buyers my partner and I were pretty clueless about the whole process and the process for us was far from straightforward and not without hiccups and great stress. However, Lucy, Paula and Karen were incredible along with everyone else we may have dealt with along with way. They answered our 1000 stupid questions without hesitation or irritation, they liaised with everyone involved on our behalf, helping curb as much of the stress for us as possible. They worked so hard and efficiently every step of the way and as a result we are finally in a position where we are almost in our dream home. Thank you so much for everything and all the help you have provided along the way. We couldn’t have done this without you!! More...

Reviewed on Facebook

3 August 2019

A massive thank you to Mandy Longdon at Mortgage Bureau North East - for all her wonderful help and advice. She helped us to sail through buying our new build home. .. we moved in less than 6 weeks after reserving the property! Unbelievable, friendly service. Mandy was recommended to me from a friend, and I also don't hesitate to recommend her to anyone! :) More...

Reviewed on Facebook

28 July 2019

fantastic service from Mandy Longdon at the Mortgage Bureau North East. Comprehensive explanations and v flexible in meeting times, especially when I've had to cancel last minute.

Reviewed on Facebook

24 June 2019

Hello All, i would like to thank Mandy Longdon and team for getting us a mortgage at my age (60)and while we are living in Malaysia and we have been away from the UK for years.

Reviewed on Facebook

18 June 2019

Massive thanks to Fiona and Eryn and to Mortgage Bureau for helping us secure our first mortgage very quickly after months of struggling on with another advisor. They've then gone a step further on the remortgage and helped us move forward with home improvements. Amazing service. I recommend these guys to anyone I speak to. More...

Reviewed on Facebook

11 June 2019

MBNE are absolutely incredible! Mandy is an angel, always quick to respond and she has made the entire process of buying a house so easy (even with several issues along the way). I will 100% use Mandy and MBNE again and I can highly recommend them! Thank you so much!! More...

Reviewed on Facebook

11 June 2019

100% recommend MBNE :). They've made the entire process of buying house first time so easy and are so quick to respond whenever I've had a query. Julie & Eryn especially have been great! Thanks so so much! More...

Reviewed on Facebook

23 May 2019

Thanks to Mandy and the team at Mortgage Bureau, they have removed lots of the stresses that come with buying a house. Mandy has been on hand to answer any questions I have had in the months leading up to applying for the mortgage. She is professional, honest and ensures she provides the highest standards of customer service every step of the way. Thanks so much Mandy. I will be sure to recommend you to anyone who is looking for a new mortgage More...

Reviewed on Facebook

10 May 2019

Mortgage Bureau North East were first introduced to us by our housing developer as a recommended mortgage broker. We dealt with Andy Haswell who has been nothing short of fantastic throughout the whole mortgage process. Andy's attention to detail and professionalism excelled throughout the whole process. Andy always kept in touch on a regular basis and he would always explain anything that we didn't initially understand. I felt at ease throughout the whole process, from our initial phone call right through to the mortgage application. I also dealt with Susan Lucas who helped arrange building and contents insurance. The process was straightforward and good value. I can highly recommend this company, and we will certainly be using Andy again in the future. More...

Reviewed on Facebook

26 April 2019

We dealt with Vicki through the whole process and she was absolutely amazing! Any questions or issues we had, she answered them straight away. If we thought of a question late at night, she would still help us even out of business hours or on her days off work. I would 1000% reccommend Mortgage Bureau and the people who work for them! Never felt so happy and at ease! Thank you again to Vicki, you are doing an amazing job. More...

Reviewed on Facebook

23 April 2019

Would highly recommend Rachel Harbison from Mortgage Bureau North East. She has helped me in the past to change mortgage providers and everything was sorted out quickly, efficiently and without any problems. Very easy process!!! Thank you x

Reviewed on Facebook

23 April 2019

We have had the most amazing experience with The Mortgage Bureau. Julie Hall helped us so much with our experience and we really couldn't have done it without her. Julie really went above and beyond to help us! More...

Reviewed on Facebook

23 April 2019

Fantastic service from Rachel, she sorted our mortgage out with ease and was all done super quick and professional, would highly recommended! ⭐️

Reviewed on Facebook

12 April 2019

My mortgage was completed by Lucy and I recieved excellent service throughout. Communication was great and nothing was too much trouble. Thank you Lucy!

Reviewed on Facebook

12 April 2019

We have just renewed our mortgage with Lucy after a scary renewal quote !

Reviewed on Facebook

12 April 2019

Had a wonderful experience with Lucy. Fantastic service throughout. Lucy was really helpful and nothing was to much trouble. Mortgage sorted quickly too. Would highly recommend. More...

Reviewed on Facebook

9 April 2019

As first time buyers, we were completely lost with the amount of different information we were getting from friends/family and the internet in regards to mortgages. Our friend recommended the Mortgage Bureau Company and Lucy has been brilliant from start to finish. Nothing has been too much trouble for Lucy and she has made the whole process simple and stress free. Thank you so much!☺️ More...

Reviewed on Facebook

30 March 2019

Fiona from Mortgage Bureau North East was very helpful when we were looking for a new mortgage to buy a family home. She was always easily contactable and eager to assist us. She found us a great mortgage deal and then also arranged for life insurance cover. Her help made the whole process more streamlined and stress free. I would definitely recommend using them :) More...

Reviewed on Facebook

15 March 2019

Excellent service from Mandy, Zoe and the team. Kept me informed every step of the way and had my mortgage offer in 2 weeks after my first meeting with Mandy! Would highly recommend them to anyone. More...

Reviewed on Facebook

25 February 2019

As a first time buyer I had absolutely no idea what I was doing. I was recommended Susan Nesbit by a property developer and I couldn’t be more grateful. Susan was fantastic from start to finish I honestly would have be stuck without her. This was probably the only part of the process that didn’t cause me to be the slightest be stressed as Susan took care of everything, ensured all my insurance was taken care of (by her lovely colleague Susan Lucas) and provided advice when I needed it. Not only was Susan excellent at her job she is genuinely one of the nicest people I’ve met. Highly recommend Susan and the whole team as every person I’ve had contact with have been fab! More...

Reviewed on Facebook

11 February 2019

Five stars! Mandy and the team at Mortgage Bureau North East were absolutely fantastic and provided an invaluable service during our purchase. My partner and I weren’t really clued up on how things worked as we were first time buyers, but Mandy made sure we understood every step and was proactive in helping everything go smoothly. I’d definitely recommend the service we received here. Thanks again! More...

Reviewed on Facebook

24 January 2019

Would 100% recommend Mortgage Bureau North East. Heather Watson quickly sorted out my re mortgage and got a cracking deal. Easy to deal with no hard sell, professional why would you go anywhere else ⭐️⭐️⭐️⭐️⭐️ More...

Reviewed on Facebook

15 January 2019

Would highly recommend to anyone! I had no clue where to even start with looking and applying for a mortgage, so these guys were life savers. Helped me with every step. Very friendly team and actually care about you and getting the best for you More...

Reviewed on Facebook

1 January 2019

Excellent and very speedy service for a mortgage application under tight deadlines. Gloria and the team were amazing turning it all around so quickly. Couldn't recommend enough.

Reviewed on Facebook

21 December 2018

Would like to say a big thank you to Susan Nesbit, I would have been lost without her. She really has gone above and beyond the role of mortgage adviser.

Reviewed on Facebook

4 December 2018

Mandy Longdon was my advisor. She came to my house,helped me sort out a low cost mortgage. Gave me details for house insurance and has helped on several other occasions with ID checks etc. She is very professional, polite and knows her profession well. No job is to much for her. With this in mind I would not hesitate in recommending her to anyone who wants help with a mortgage. Well done mortgage bureau North East for having such a good advisor More...

Reviewed on Facebook

23 November 2018

Massive thanks to Fiona and Zoe for all their hard work, they both went above and beyond with their help and we could not have hoped for a better service.

Reviewed on Facebook

23 November 2018

Gloria and Zoe were amazing , held my hand through the whole process and got me a mortgage I didn't think I could get. I am so very grateful, would highly recommend them to anyone.

Reviewed on Facebook

19 November 2018

Exceptional throughout, Tony was spot on. Would definitely recommend.

Reviewed on Facebook

17 November 2018

Lucy at Mortgage Bureau made the process of buying our first home so much simpler! Kept us informed throughout and answered all of our questions quickly and clearly. Would highly recommend!

Reviewed on Facebook

15 November 2018

Great firm. Thanks to Victoria. She was amazing. She made everything clear, she explained everything clearly, slowly and professionally. She made us understand all issues involved and her advise was genuine and personalised. She is friendly, professional and an expert in what she does. Great experience. More...

Reviewed on Facebook

9 November 2018

A speedy and professional company! Tony got the ball rolling for us straight away and him and his team kept us informed the whole way through our mortgage application which was approved in great time. Highly recommended.

Reviewed on Facebook

8 November 2018

Tony recently did our 2nd remortgage. he is so patient and full of knowledge. he turns things from what seem impossible to possible and made our future so much more secure financially.

Reviewed on Facebook

8 November 2018

Thank you ever so much for all the help with our new house at Regents Park! Such a great customer service! You’ve been amazing all the way through!

Reviewed on Facebook

7 November 2018

Dealt with Andy from the start, excellent communication he gave me daily updates all the way through. Couldn't recommend him enough!

Reviewed on Facebook

30 October 2018

Honestly don’t think I’d use anyone else now after the amazing 5 star service I have received! Cannot thank Mandy Longdon enough for sorting out my remortgage! Spoke to other mortgage advisors and just when I thought it was going to be impossible Mandy got me sorted quickly and professionally! She kept me updated all the way through and was there whenever I needed a question answering. Her colleagues Eryn and Paula were quick to respond to any questions I had too. I would absolutely recommend Mortgage Bureau North East to anyone looking for a mortgage and look forward to dealing with you guys again in the future! Thank you soooo much! Xx More...

Reviewed on Facebook