Michael Clark

Michael Clark

Michael Clark locationChesham, England

Question: what could precise and well-written documentation do for your staff and company?

Answer: it will save your company time and money, boost productivity and do the same for your customers.

As an experienced technical author and information developer, I know the value of clear and concise information.

If your company lacks documentation what will happen when?

1. Your IT infrastructure fails over
2. You need to restore your system and no one knows for certain which applications were running on which servers
3. Long serving, experienced personnel leave for pastures new taking with them vital knowledge
4. Your business is losing money because your staff have difficulty following numerous lengthy processes

When staff have at their fingertips the knowledge they need to work efficiently they remain motivated and focussed because they know they are performing to the letter using that clear and precise information.

Your senior management no longer chase failures in the business process chain allowing them time to concentrate on developing staff and increasing productivity.

My objective is to help clients to manage their documentation requirements in a timely manner, provide businesses with a professional Technical Authoring service designed to enhance the usability of your company's documentation and save money.

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Services provided by Michael Clark

Michael Clark Services

Technical Writer

I am a documentation professional with over 15 years’ experience achieved in varied, challenging and increasingly autonomous technical authoring roles. A self-starting, confident and influential individual who has a consultative approach to documentation projects who forms effective working relationships, at all levels, with ease. I have broad generalist documentation experience, which includes Telco OSS documentation, Disaster Recovery, Data Centre project documentation, developing on line help and content development within the Telco, Financial and Software industries.

Work history from Michael Clark

Work History

Atos Origin

Contract Technical Author

From January 2012 to September 2012.

Data Consolidation Project

Virgin Media

OSS Contract Technical Author

From January 2011 to April 2011.

OSS Contract Technical Author managing the creation of new OSS documentation and the update of procedural documentation ahead of an official Compliance Audit to achieve Public Sector Network (PSN) accreditation conforming to Business Security Compliances NGN 2-2-4 and ISO 27001.

Amey

Contract Technical Author

From May 2011 to present.

Writing from scratch technical procedure guides for on-site engineers Developing new templates using MS Office 2010 Excel Project Management Spreadsheet Advising on the use of SharePoint Redesigning and restructuring SharePoint and writing the necessary bespoke user guide

Religare Capital Markets Plc

Contract Technical Author

From February 2010 to April 2010.

Advised upon and wrote initial policy documents Disaster recovery

Adecco UK

Contract Technical Author

From May 2010 to November 2010.

• Contracted jointly to complete Operating Systems documentation; server build documentation and knowledge transfer documentation for a Data Centre consolidation project (Migrating Windows, LINUX and ORACLE Server environments from the UK to France) • Held meetings with UK SMEs to obtain technical and functional details of the servers, applications and the wider IT infrastructure within...

RIM

Senior Technical Author

From March 2009 to June 2009.

• Employed to provide senior technical writing support for the Canadian and British based knowledge Base (KB) teams • Edited the KB team draft documentation • Developed content headings and content requirements for the Disaster Recovery documentation • Updated Data Centre procedural documentation using ITIL methodology

Nationwide Building Society

Contract Technical Author

From July 2009 to November 2009.

• Contracted to write a Disaster Recovery document detailing the procedures to be followed in the event of a failover from the primary data centre to the secondary data centre • Updated Hardware /Software lists detailing key servers and software functionality • Worked closely with the project manager and the Information Technology Disaster Recovery Department (ITDRC) • Attended frequent...

AvenueA Razorfish

Contract Technical Author

From May 2008 to June 2008.

• Contracted to compile an Operations Document detailing the delivery of a new SOA platform • Co-ordinated and managed the project with various teams to source and locate the relevant information • The document content included the information required to deploy, run, troubleshoot and supply detail to support and maintain the platform with additional failover instructions for Disaster...

Product Education

Contract Senior Technical Author

From August 2008 to November 2008.

• Contracted to write Business role procedures for British Telecom’s Indian based and British based Sales Support Centre’s using SupportPoint as the delivery tool • Travelled to India to meet the various Sales Operating teams and SMEs to discuss the level of detail that would best help the Sales System Operators perform their tasks • Worked closely with Accenture based elearning teams with...

NTT Europe Online

Contract Technical Author

From April 2007 to May 2007.

• Contracted to research and write an infrastructure document detailing the delivery of a new Premier Data Centre within an ITIL environment Working in close co-operation with the networks development team the document outlined the Data Centre Functions, Infrastructure, Capabilities, Data Centre Security, Disaster Recovery, Business Continuity and Help Desk procedures

Capita IT Services

Contract Technical Author

From July 2007 to September 2007.

• Contracted on a consultant basis to work on the Governments DfES National Primary and Secondary Strategies project within an ITIL/Prince2 Environment • Completed Disaster Recovery documentation for enterprise servers • Wrote customised Documentum User Guide and Stellent User Guides • Wrote from scratch customised CRM Guides for staff using company Product Management DB • Wrote key...

Wm Morrison Supermarkets Plc

Contract Technical Author

From October 2007 to December 2007.

• Contracted to pilot a new Disaster Recovery Documentation project for the company’s primary and secondary Data Centre in a multiple IT infrastructure environment • Worked closely with Project Managers and departmental heads following a Disaster Recovery audit analysis to obtain overview of the company’s documentation requirements • Completed forms and guidance notes to assist key IT...

T-Mobile

Contract Technical Author

From April 2006 to December 2006.

• Jointly contracted to advise and implement Knowledgetree Documentation Management System (DMS) • Ownership for configuring Knowledge Tree to enable all users to adopt a positive strategy regarding the flow and maintenance of documentation. • Completed and delivered short training programs in the use of Knowledge Tree • Completed gap analysis project and audit of documentation • Created a...

BT Wholesale

Contract Technical Author

From April 2005 to December 2005.

• Provided a technical documentation lead to an Engineering team actively involved in BTs 21st Century Network project • Worked on a new team project to complete an online knowledgebase for BT’s new Business Broadband ISP

Temenos

Technical Author

From January 2002 to January 2005.

Maintained KnowledgeBase Functions and Statements Developers Manuals Query Language System Admin

NSB Group

Technical Author

From October 2001 to June 2002.

Technical Author maintianing User Guides for EPOS Software

TOSHIBA TEC EUROPE

Technical Author

From September 1999 to June 2000.

Technical Author working on EPOS User Guides

Projects

Contract Technical Author

Contracted to manage an infrastructure documentation project consisting of over 140 new documents titled Service Descriptions: • Analyse existing documents • Source information for new Service Description documents • Identify gaps • Liaise with SMEs and project teams • Use SharePoint to manage documents

Technical Author

I am a documentation professional with over 18 years’ experience achieved in varied, challenging and increasingly autonomous technical authoring roles. A self-starting influential individual who has a consultative approach to documentation projects who forms effective working relationships, at all levels, with ease. I have broad generalist documentation experience, which includes Data Centre Consolidation/Transformation documentation, Telco OSS documentation, Disaster Recovery, developing on line help / knowledgebase (Wikis) and content development within the Telco, Financial and Software industries.

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