Michael & Son Services is a family owned and operated company located in Hyattsville, MD, with skillful technicians that deliver quick affordable service. They offer commercial and residential plumbing, electric, restoration, remodeling, and heating and air services.
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everything is great. Craig needs a raise!! He did a great Job ! !
They have great customer service and the technician Jose was very knowledgeable. He to took his time to explain everything to me.
Amazing customer service and always do the job right!!!
Chris, with a little critical help from Benjamin, expertly overcame the many problems stemming from a 20-year- old defective installation and used about every tool in his truck to complete a new toilet installation. It was good to have someone sent out who had the right amount of experience. More...
I used for duct cleaning and can't say enough good things. The technician was prompt, professional and found and FIXED an unrelated problem in the crawl space that could have caused my new A/C to burn out. You won't be sorry going with this company. More...
Excellent customer service. Diagnosed the issue with my hvac system, replaced the parts and did a full system check. Performed maintenance on other parts of the system as well. Eddie was friendly, professional, and did excellent work. More...
They were friendly and fast working, a good price for the services provided.
Bill installed a new garbage disposal and top of the line faucet and unclogged my kitchen sink. Great service. Very professional.
Michael and Son's provides awesome servicer. Today I had Troy Coffey and Carlos Carcamo install toilet and garbage disposal hardware. They came in right on time and were knowledgeable and courteous. I was particularly impressed with Troy Coffey's extensive experience and knowledge. He explained my options from my viewpoint and didn't just try to sell or upsell me expensive repairs and hardware. I now have working systems and a good idea of what parts may need repairs in the next few years and how they will fail. It was textbook service. I see them as my go-to HVAC service from here on out. More...
They are very professional and always arrive when they say they are. The service technicians always go above and beyond.
Professional, courteous efficient service to our HVAC system. Joseph Manning was our tech and explained how to have our thermostats work more efficiently. He was knowledgeable about how the system should work and provided us with a more in depth understanding of how to care for our equipment. 5 plus stars!! More...
I called Michael and Son Weds afternoon for help work the plumbing in my kitchen and by Thurs afternoon everything was working great!! The gentleman that came out was helpful, knowledgeable and friendly!! I will use them for future work. More...
Mark L******* was excellent in every respect. He is a highly trained, experienced technician. He listened to my concerns, then fixed the problems. We will request Mark be our technician as service is needed in the future. Michael and Sons also very responsive company. More...
Shaw my service tech was amazing. thank you for the knowledgeable and very professional service, along with quality work. Glad we connected!
I want to commend Michael & Sons Plumber, Bill Nika, for the outstanding service he provided us today. He not only replaced an old kitchen disposal but replaced and cleaned out the old pipes and wiring and created order under our sink! Wonderful, personal, and professional!!! Highly recommend his services! More...
Needed them to inspect an HVAC system for a home one of my clients was buying. Joe did a great job diagnosing the issues but the company who we are buying the house from has their own crew to fix it and when i asked Michael & Sons to come re-inspect their work they would not come back because they had not fixed it themselves. The fellow who came to diagnose it the first time was awesome and very thorough but now they will not come re-inspect this company’s crew performance because Michael and Sons did not do the work. My question is what is the difference of paying for an inspection a first time or a follow up time? Being I. Real Estate and having lots of clients ask me to refer HVAC service companies I guess they are off the list. More...
Service was gr8! 1st time customer. Heard & saw about them on 106.7fm & channel 4 Helping Hands. Scheduled Fri. for Sunday 8-12am. 4 calls Sunday, was told 6:30pm. was rescheduled to 8-12 Monday. Troy called & showed up on time, explain the problem & done the job. Clean the area & offered to put my Mom's pots back under the sink. Gave me several tips on flood prevention! if any future plumbing problems, i would request Troy! Thanks! More...
Lower there pricing and get a new manager, then replace their rude technicians.
The technician (Kregg) was punctual, knowledgeable, and efficient, He diagnosed the problem, and corrected the problem. He also pointed how beneficial their maintenance program would be for us, so we bought one. Thanks, Kregg!
Joe Manning from their HVAC department is very knowledgeable, explained everything in detail and fixed my erv. He answered all our questions in terms anyone can understand. Eric Street from Electrical I can say the same things as he also was very knowledgeable, efficient, answered all our questions and fixed my electrical. Adam from their HVAC department was also very knowledgeable, answered all our questions. I am also very appreciative of Michael and Son’s in the many appointment changes due to my work schedule that sometimes can change last minute. More...
Sandi Pender Davis
I contacted them for a consultation. They set up an appointment. 30 minutes later a representative called and said they don’t service my area. Just the week before there was a service truck two blocks down from me. And yesterday I passed a Michael and sons vehicle in my area. More...
AC went out over night. We called as soon as they opened. Quickly received a call back to schedule an appointment for the same day. A few hours later Jeremy was here, and made quick work of the problem! More...
AC went out over night. We called as soon as they opened. Quickly received a call back to schedule an appointment for the same day. A few hours later Jeremy was here, and made quick work of the problem! More...
Excellent Service Thanks. We thank you for your services.
I have had nothing but excellent service from these guys. I live in a condo in DC and they have successfully serviced apartments with plumbing and HVAC systems. Four people have used them in my building and really liked them. The guys are responsive, professional, friendly, and reasonably priced. They replaced a toilet for me and did an excellent job. I had them price a bathroom reno for me and the estimate was cheaper than Home Depot's. So, they're honest. I am going to have to replace my HVAC this year - and do the bathroom reno, so I will be doing both with Michael & Sons. Their quick callbacks and follow through - alone - make them a pleasure to work with! More...
Barbara-David Bracey Jr
Very personable and explained what he was doing. Yes
Same-day service and solutions.
Amy Wright Maynard
Timely response to request for service. Usually, same day service. Always friendly and professional!
Great service . Dependable, and gets the work done. I am happy with their services.
Got right to work; fixed the problem and represented their company well and satisfied me and I would use them again if I ever needed them
Chris (master plumber) did my rough in and trim out on my beach house remodel and did a excellent job. I will refer him (Michael and son) to everyone here at Sunset beach.
Saturday I was faced with the problem of intermittent power outages and not able to determine root cause. I called two other Electric companies and Energy Electric company. Unable to get any viable solution for my efforts, I called M&SS and provided an appointment time. Mark with M&SS was at my home one hour before the appointment time and was very professional. Mark was able to diagnose the problem and apply the necessary repairs to electrical outlets. Mark was very knowledgeable and made recommendations for me to consider in future for my home. Thanks Mark and I will request Mark for my future electrical needs. More...
Mary Rudzinski Berry
Very professional staff. The work was done well and quickly.
Extremely professional, courteous, prompt, thorough, mindful of not tracking in dirt, and the services delivered were competitively priced.
Gingerlee Craig Garcia
Great services,but what was quoted to me was$59.00 turned out to be $265.00 just for a check up .I needed no work done no explanation why?
We are very thankful that M and Sons had responded so quickly after lightning struck our property which took out our well control panel, hvac unit, and other electronics. They were very prompt, professional, and identified the problems quickly repaired the electrical problems. They even cam back the next day to further inspect on their day off to make sure we were fine. Thank you very much!! More...
Steven and Luke got my electrical and water heater back up and running in the same day. They were knowledgeable and knew exactly what had to be done. This company is great to work with and would recommend them to anyone around Charlotte. More...
Rep was Personal, on time and professional. He diagnosed the problem and made quick work of it. Def recommend M&S.
Received a call back shortly after placing an order on line. Had an appointment that afternoon!! Eric came and was wonderful at his job and my noisy dog! I could not be more pleased and will definitely recommend them to everyone More...
Representative was very knowledgeable and provided me a detailed estimate for equipment from a leading heat pump manufacturer. Representative was very responsive to my followup questions as he provided me his cell phone and answered right away. They committed to installation within two days which was important to me as it was mid May and the days were getting hot. The installation was smooth and the technicians were very professional and helpful regarding operation of the system. Would definitely use them again. More...
Yes, they have solved several plumbing problems for us in the past several years.
Michael T. Sherman
Excellent service, they were quick to come out and fix my air conditioner.
Excellent service and correspondence
Service was exceptional and the technician really diagnosed the problem and offered a solution
Kregg was prompt ,on time and very thorough. I give 5 stars for his work , cleanliness and his knowledge about the work he does
Howard Sample Sr.
I have used Michael & Sons for more than 10 years, can’t say enough about the service or more importantly the peace of mind I have in case of any is that may arise at my home. Not only do they arrive quickly but with expertise to get the job done More...
Ashley Latice Johnson
Ten gentleman was very professional and courteous!
Vicki Wigren Hoss
Today my technician took care of my Ac unit to make sure we’re ready for summer. Very professional and prompt. Glad I found them
Professional, courteous and very well experienced. Would highly recommend! Our electrician was timely and figured out the source to our electrical issue very quickly! Thank you so much Steven!!!
Philip C Stine
We needed work on our hot water heater on a Sunday. The technician Chris came within two hours of my call, and was able to solve our problem. Chris was very friendly and helpful. We had a good conversation while he was working. More...
Very good communication. On time and thorough inspection.
Courteous electrician who explained everything and did an excellent job.
Exceptional HVAC service performed by the technician take his time and ensured everything was done correctly.
Read Facebook post. I knew I was overcharged
Great service. Explained everything to me . And he was very friendly
Excellent electrical services were provided.
Shirley Stanton Ssm
Shawn came to fix my son's faucet and garbage disposal. He was awesome and arrived here at the time scheduled.
great service. I would recommend them to anyone.
I recommend Michael and Sons services . Kregg was professional and helpful. Conducted HVAC inspection in a timely manner.
Melinda Sue Reed Maust
Chris was great stayed for hour show me everything he was doing and a lot cheaper than other companies would highly recommended
Karen Keller Gilbert
Great inspections today by David (plumbing) and Matthew (electrical). Professional, friendly and took great care walking through our home. Highly recommend Michael & Sons.
Daniel came out to look at my heating system. Not the news I wanted but he was amazing and walked through everything he did and answered every question I had.
The plumber, Chris, correctly diagnosed our problem, recommended corrective action, and performed a neat, timely replacement of our water heater.
JUST keep up the Great Great Service.
Lauren J. Bigelow
Technician was very nice and explained everything very well.
Ian came to my house when scheduled on time calling beforehand that he was heading to my home. He replaced a 20 year old outdoor backyard floodlight fixture. He was very courteous and had the new fixture installed and working in minutes. I can highly recommend Micheal & Son for any household electrical needs. Thanks very much Ian. More...
Kalston Redd and I worked well together to complete the inspection, suggestions, and order for our new toilet and kitchen faucet. Both were installed in a very timely manner and with excellent care. The work was explained to me to my satisfaction and I'm extremely happy with the resulting new equipment. Thank you, Kalston and Michael for a job well done! I look forward to working with you again in the future. I've always been pleased with the company and highly recommend Michael and Sons. More...
Jenero came and did my plumbing inspection. He was professional and knowledgeable. Gave me recommendations for future work. Happy with his service. *****
Betsy Penland Seymour
Great customer service and helpful explanations regarding inspection findings.
Always call before arrival and come on time.
I would HIGHLY recommend Michael & Sons Company. We've used them multiple times in the past 3 months for water damage repair. Their workers are kind, professional, knowledgeable and honest. Big kudos to Kevin Gooch- he's phenomenal plumber. Also Thomas C. Is a fabulous HVACC guy and found an issue with our AC Unit flooding that saved us problems down the road as well as noticed sagging ductwork under our house that needed to be replaced. Also Robert Volkoff was excellent- he did our mold remediation work- honest and hardworking. Everything they did was fine right and honest fair pricing. They are detail oriented and find other companies mistakes!! More...
Excelent costumer service great people Definitely recommend it
We had our heat pump replaced last summer.Michael & Son came through with:A quick, no-nonsense quote.Same week installation.10 year warranty.Duke power energy credit submitted on our behalf.They did have to come back twice to make some minor corrections, but those were both handled next day. Here's what I really liked about Michael & Son: I've noticed that in lean times, most HVAC guys will often price aggressively and provide adequate service. Then when times are good, you can't even get a return call back from most HVAC companies. Service is spotty, prices are high, etc. My experience with Michael and Son was FAR BETTER. Even in the economic prosperity of 2018, Michael and Son came through with great service and great prices. We actually dropped our HVAC "guy with a truck" for Michael and Son. More...
Knowledgeable, very personable and friendly, courteous, go above and beyond in being helpful & explaining things, on-time and prompt.
Professional, competent, knowledgeable, and passionate for excellence. There are no shortcuts or minor repairs that lead to future problems. The highest standard is met.
Michael and Son was recommended by a friend. I had a plumbing leak on a Saturday and the plumber David was great about coming to repair. He also noticed mold so called and got mold and water remediation scheduled to come out that night! Brian the remediation was great too. Got to my home at 9:30 that same Saturday night! I have been so impressed with Michael and Son and the workers I have encountered that they are now my go to for plumbing, electrical and heating. Daniel came out and did my HVAC fall tune up and also was excellent. I am very happy with Michael and Son and will continue to be their customer. It is nice in today's world to fine a company and workers that care about the customer and treat them right! Thank you David, Brian and Daniel. I look forward to doing further business with Micahel and Son. More...
Michael & Sons Services have always been courteous, professional, and timely when servicing our home! We really appreciate their help when it comes to our HVAC, electrical, and plumbing needs!
Chris helped me out tremendously just before I had to leave for the Holidays. I would definitely recommend Michael and Sons for any plumbing ssues you have. Chris helped me unclog one of my outdoor pipes as well. Great work! More...
We were able to schedule an appointment quickly. Technician arrived on time and explained everything that was going to be done. He did a great job. We will certainly use Michael & Son Services if needed in the future. More...
Nikki Highsmith Anderson
Technician called ahead of time to let me know he was coming. Explained everything in detail and provided suggestions. Very courteous and professional. Thank you Matthew.
Cory Smith gave me a written estimate of $4700 for my AC unit. He had me sign for it on his phone where I could not see the amount. When I got my credit card bill it was $1530 higher. That is 35% over the estimate. He said nothing about a different amount and denied giving me the estimate. A very deceitful practice. I would never recommend this company. More...
Excellent response time and outstanding servce.
Ian was very knowledgeable and courteous throughout the diagnosis and repair of the problem. I would recommend Michael and Son and Ian to anyone that needs electrical, heating air conditioning and Plumbing needs. I was also very pleased with the responsiveness of the receptionist who set up the appointment. More...
Jeremiah P. Church
we had a new system installed, they opened my installation under my home. never repaired it. it has been well over a month with no response. the only one that will answer or return my questions is the salesman. with is making anything happen. I do not recommend them. they do not stand behind their craftsmanship. I feel they got their $ and split. More...
Michael Kennie (sp?): Plumber. Scheduled both plumbing & hvac inspections 5 months in advance to allow me to be the 1st customer of the day. The plumber called to announce his early arrival & arrived on the dot of when he said he was expected. I received a very thorough inspection with explanations to all questions. Small adjustments were made throughout the house that had not been addressed on previous visits. This tech went way over & beyond to gain customer satisfaction. No waiting for hours for this one. Neat, clean, courteous, knowledgeable, thorough, and on time! It's what keeps me coming back to Michael and Sons! More...
In my opinion the technician needed additional help to complete the work faster.
This review is for Steven Coelho. He has been servicing my unit for two years. Always professional and on time. I rate Michael and Son 5 stars! Thank You
Great service and a great name!
Fran Gallagher Parrish
Hello from The Parrish Family in Mechanicsville, I placed a call to Michael and Sons to come out and take a look at my hot water heater, We had no hot water..They promptly came and took a look and told me it was the pilot light, guess the wind had blown it out, but also asked me who had worked on it before , I told them who had been here and they informed me that the wrong pipes had been used and asked if I had been seeing little black specks in my bathtub, I replied Yes I have! Michael and Sons quoted me a price of right at 700.00 to get the job done right, I told them I would get them to fix it later because my husband was terminally ill and the heater would have to wait as Hospice was taking care of my husband, They said they understood and left only to return 5 minutes later and said Mrs.Parrish we are going to fix your pipes For Free !!! I could not believe my ears, They went to work on the pipes and got it all fixed for me, I had tears in my eyes as no one had ever been that nice to me and my family, What a blessing for me and my husband, I want to publicize how great these guys are, They were truly a blessing from God..So Daniel Harrison and Thomas “TJ” Comstock from our hearts we thank you, We wish you only the best and Thank you for showing us that there are still good people in this world... Thank you Michael and Sons !!!!!!! Sincerely, Fran Parrish More...
They were able to quickly address my issue.
David Roycroft did a wonderful job, explained that my home was full of quest pipe, and recommended it be switched over to Pex. He did an amazing transformation to my master bathroom.. More...
Their Customer service is customer care! Matt took the time to educate as well as provide service. Down home friendly knowledgable service. Thanks Matt and Michael & Sons
Our technician Bill was very knowledgeable and took the time to explain everything thoroughly. Everything looked and worked great when he left.
good service.The tech I had was good what he was doing.
Tiffany Koons Reickart
Our hot water heater stopped working yesterday and within an hour of calling to report the problem I had a technician at my house. James took the time to explain the problem and solution to me and didn’t leave until the job was done. He even fixed our mysterious water pressure problem and showed us how to use our fireplace that the last owners of the house had never used. His dedication to his craft and to doing his best work for every customer was evident. We will always ask for James for our plumbing needs and I suggest you do the same. More...
Shari Smith Pepper
Very professional service technicians. Both plumbing and HVAC was checked thoroughly.
Mone Rowan Ardura
Plumbing! Bill is fantastic!
Technician was professional, knowledgable,and thorough. Did good job explaining service, service packages which I would purchase in future when old heat pump replaced. Very happy with service!
Great customer service & excellent review & inspections with Sean my technition!!!
Had Stephen install a chandelier and he was very professional, on time and helpful. I would recommend both Stephen and Michael and Son for any electrical needs. Great people.
Several weeks after hurricane Florence, I noticed a musty smell coming from the front wall in my master bedroom. Called Michael & Son today, and a technician came out the same day to assess the damage! Robert, the gentleman who came to my home was the utmost professional, honestly and thoroughly inspected the house, and immediately devised an action plan for mold abatement. Robert completely explained the process, all the way from how the drying process works to how the damaged materials are going to be removed, and the structure treated with antimicrobials. The quote was better than any of your competitors, as was the timeline for completion! Looking forward to getting this moldy insulation out, and for the first time, I can honestly say that I feel completely at ease putting my home and health in the hands of a company I’ve never hired prior to now. Customer service is obviously at the forefront of your business practice! The clean Michael & Son branded doormat and shoe covers were a nice touch and testament to how much you value your customer experience! Sincerely, James More...
My mother had to have duct work and a replacement unit installed. The 2 techs started on Monday and didn’t finish until Wednesday. I understand removing the old and installing the new is a 2 day process; no issues with that. The issue I have is that they installed a thermostat which was defective. They did not have a back up on the truck and had to return a 3rd day. The techs arrived on day 3 and installed the new thermostat. I stopped by to check out the work and I noticed that the brass vent cover that WAS in her kitchen is now a p.o.s. generic vent cover. Called Michael &Sons and the tech said he would bring it back 1st thing this morning, before starting his 1st job. He is now in the middle of his first job and has not returned the brass vent cover. He offered no explanation as to why he took the brass vent cover to begin with... I have been working for a cable company and providing service to customers for the last 10 years; and have never stolen anything from a customer’s home. I also make sure that I have multiple devices on my truck as back up in case the 1st one doesn’t work. I have lost all faith in the customer service aspect of this company. More...
Shea Blackburn and an associate arrived at our home Monday morning to begin removal and reconstruction of the ductwork under our house. They completed the job mid afternoon today. We are extremely pleased with a job well done. They were professional, courteous, and knowledgeable concerning their craft. I would highly recommend them, and this company to anyone in need of service More...
Marlon was great! Great customer service and great work!
Treat people the same way they would like to be treated and would like their family treated.
Patti Murphy Pecoraro
Very knowledgable in the field of plumbing. I hade an old disposal and it needed to be replaced. The service men gave me the details and I authorized the repair. Both service men were excellent and neat in their work. More...
Needed a light fixture installed. Abraham arrived on time and did a great job.
They were prompt and courteous. Made sure everything was too my satisfaction.
Bad news...the dreaded annual check up for the furnace ugh!
Their service has always been great. Eddie was very professional.
I had a toilet making noise went by michael and son got an appointment for the next day Ray call that morning said he's on the way it's been silence since,thank you Michael and Son and Ray too! Michael Cash
We few years ago we had a major problem. Our water heater, HVAC unit went out additionally we had water damage. I called Micheal & Son to alleviate getting several contractors. I was given a quote to do all the work. At first like most I thought quote was high but to get it done correctly and quickly it was worth it..long story..we had constant problems with outdoor water heater unit..living in NC Micheal & son drove everytime I called. Finally they replaced the entire unit..The water heater was defective not the technician. it's been almost 2 years. My HVAC stopped cooling on a 100° day. I called bc I am a current customer I was quickly placed on the schedule and within 8 hours I had cook air. The technician found a faulty part but was able to get unit running as we await new part. I cant say enough about Rodney a manager and the technician today Matt. One of their owners even reached out to me from Maryland during my water heater drama. These really are good people like all services there are problems but with patience and kindness everything worked out..highly recommend. More...
They did a super job, prompt and courteous. I thought it was a little costly but I'm new in town and didn't really compare very well, so I could be wrong.
does this person work for you guys
During a termite inspection, the inspectors went in the basement and checked the furnace room. To my surprise, there was a lot of water leaking from the furnace area. I immediately called Michael & Son and they sent Tim Roberts out within about 15 minutes (the termite inspectors were still here. That's how fast it was). Upon inspecting the furnace, he discovered the leak was coming from the condensate drain in the floor. Although he was not a plumber, he took the time to try and help us unclog the drain [unsuccessfully] before he requested a plumber from Michael & Son. He went above and beyond to help us and did not charge us since the problem was not an HVAC problem. He scheduled for a plumber to come out asap [emergency call] since we couldn't run the air conditioner (because the drain was clogged). He explained the silver and gold package that M&S offers for regular maintenance and we will consider signing up for one of those. This was the best customer service we have EVER received. Tim was knowledgeable, courteous and very helpful. Within 30 minutes, the plumber, Donald Monroe, from M&S called. He was all the way in Winchester, so he made a few suggestions to me after I described the problem to him. He had me try using a plunger on the drain pipe. Unbelievably, it worked! He saved me a ton of money for something that was a simple fix that I could do myself. He was professional, knowledgeable, kind and had a great sense of humor. My husband and I are very impressed with Michael & Son because of these two wonderful employees. We will be using M&S again in the future. Thank you Tim Richards and Donald Monroe! More...
Kathleen Fly Fuller
Kofi fixed our ceiling fan. Very professional and very personable. We enjoyed Kofi's work ethic and humor. Thanks, Michael & Son, for sending a super professional.
Consistently have great experiences with Michael & Sons every time! Joe Manning has been my tech for the last couple visits and he’s always a top notch professional who goes out of his way to explain everything and make sure that you’re happy with his service!! Definitely recommend this company. More...
Technician was very knowledgeable and got us back up and running quickly! Would highly recommend!
Anthony was so friendly and very knowledgeable.
scheduled the work for the very next day. showed up on time and exceeded all expectations.
Michael and Son Services are always prompt, courteous, and provide well-trained and knowledgeable servicemen. It was a pleasure speaking with and learning from Matt today. Thanks!
The last technician Anthony that was out was a 10. Not confident about the service prior but they did compensate well for my imposition.
Prompt, friendly service. Thorough explanation of what is wrong and how it's being fixed.
Plumbing and electrical , I like the technician and his work. I highly recommend to people who need service
my technician was very helpful.
Nothing...I have no negative comments. My serviceman was very polite and supportive. I use Michael & Sons for almost everything and have been very satisfied every time they make a house call.
I had a power problem in my home, and Michael & Son Services quickly dispatched a superb electrician by the name of Kofi Kyei-Boateng to investigate and assess. Kofi was efficient and effective at assessing my problem. Additionally, Kofi is personable and his customer service skills are top notch. Hat's off to Michael & Son Services and to Kofi for a job well done. More...
Very responsive and got it right on the first visit.
The service was excellent and the employee was outstanding. I would recommend Michael and Son Service.
Just paid nearly $700 dollars for them to install a sink faucet and fix leaky drain under sink. Nearly 700.00 later drain STILL leaks but faucet works. OVERPRICED ! Will NEVER call them again! Virginia Beach Michalel and Sons SUCKS BIG TIME OVERPRICED! More...
Calvin was great. Explained the problem well and gave options for repair. Also our cat loved him!
Carol Schwartz Franko
TONY and Rowan did an excellent job replacing r basement faucet and pipes.. very professional, neat and cleaned the premises very well. Would definitely have them in r home again... thank u for sending them to us More...
I have had a horrible experience with Micheal and sons. I understood with the holiday weekend the initial delay on ordering parts but now here we are an additional two days later and I still don't have a repair. The technician did not anticipate needing the housing unit to what he was repairing and we were told that it was a "common" part that would be in stock. He did not verify this and this morning it was not available. so, we will be without a/c for a week. The technician admitted it was his fault for not foreseeing the issue. So, they admit is was their fault for the delay yet a supervisor will not call us back despite the fact that we have asked twice. My daughter has Eczema and has been suffering with a flare this entire time because she gets irritated and itchy every time she goes upstairs to take a bath. They at least have given us a window unit which can cool one room but we are all stuck in there. Did they really think it would cool my whole house? I am very disappointed in the customer service provided and will not be recommending Michael and Son to any of my friends or clients. More...
Renee E. Harnett
My tech named Brian was great.
timely, professional and courteous and fixed my problem.
Sonja Fridy Kinney
They are dishonest. They stole from my friend
Karen Kobel McPhatter
Michael and Son came very quickly to address our water damage due to a leaking bathtub pipe. They were very efficient and explained every step of the process to fix the problem. Highly recommended.
very helpful and understanding of our problem as well as financial situation the tech took the time to explain everything in detail and work with us on the schedule that we needed with the least amount of trouble to the things we need to get done and when it was beat for us. they have gone above and beyond to my this job as painless as possible. I would recommend them highly. More...
You can serve everybody better by going out of business. What a piece of s*** company you are to rip people off and then tell them to contact your lawyer like you're something f****** special your HVAC company no more no less that means the pieces of s*** that you have working for you could work at any other piece of s*** company out there. I wouldn't recommend you to wash the head of my dick More...
Tim came out today for our hvac system inspection. He was quick friendly and efficient.
Very responsive, professional, and knowledgeable!
Felicia D Hawkins
Mr Sean was very polite, courteous and professional. I also appreciate the follow-up call from Michael & Son and was grateful for the same day service. The young lady that scheduled my appointment was extremely polite, which is b almost a rarety. Thanks for a continued great service! More...
Andrew was extremely professional the entire time he was in our house. He did a great job and figured out the problem.
$7000 AC unit purchased from and installed by Michael and Son broken from the start. Michael and Son now holding warranty over us refusing to replace the lemon after 6-7 visits by technicians over period of months. “There’s a protocol” owner Maurice has emailed, without committing to any next steps of said protocol. I’ll call he’s said. No calls. Leaking water everywhere. Ruining floor and wall. Find another company - if anything goes wrong the management of this one will leave you hanging. More...
Wesley Laura Roscoe
Eric was professional and polite. He did the jobs that were required in a timely and professional manner. I would recommend Michael & Son to anyone who needs their services.
Barbara Allen Simon
Giles was very professional. He explained what he was doing at each step so that I could make an informed decision. I would highly recommend him.
I called one day and the schedule a visit for the next. The technician called and arrived early. He completed the work quickly and efficiently. I would definitely recommend this company! More...
Once tech arrived work was done quickly. Tech told me the price of the service before work began which I also liked.
I've never written a review before until now, however, I felt like this was necessary given the unacceptable level of customer service. I scheduled an electrical appointment for 16AUG18 for an electrical track light that was inoperative. The window of time was 12-4PM for the electrician to show up. At 4:02 I received a call from the electrician stating he was looking for parking, which was after the window. There was a front desk concierge all day awaiting for the electrician to monitor parking for him. She left at 3:30 PM after not hearing from the company. At 4:47, the electrician called and said he couldn't find any parking, so was going to go home. I picked 16AUG18 because I have a dog and didn't want her in the apartment while I had people coming in to do work. I had to reschedule because the electrician couldn't find any parking and kept giving me attitude about being unable to park on the street. This is downtown DC. Everyone parks on the street and it doesn't take four hours to find parking; it certainly doesn't help to call the customer and be rude about it either. Thinking it was a one time thing, I called the company and they rescheduled him to come out on 19AUG for a priority visit. The window was anytime on Sunday, so I made sure to be available at my apartment the entire day. I received a call from the electrician at 2:24 PM saying he was finding parking and would be here shortly. I called him at 5:05 PM and asked where he was, since it doesn't take two and a half hours to find parking. He said he was still looking for parking and kept refusing to park in a parking garage. I gave him frequent streets that have open parking and he continued to give me attitude about parking. It is now 5:25 PM and still nothing from the electrician. This is the second time he's done this to me and I am really appalled at the attitude of this electrician as well as the company employing him. No customer should have to reschedule twice for a simple house call. No customer should have to receive attitude from an electrician about parking, particularly if they had been here on time the first day, where it was reserved and available for them to park. It is now 5:28 PM on Sunday and there is still no electrician here and plenty of street parking. At this point, the repairs should be done first thing Monday morning by a different electrician and at a discounted rate. Extremely disappointed in this company and their customer service. More...
Gary was awesome! He figured out a 4 year old problem, that no other contractors were able to diagnose. I will always be grateful to Michael and Son. They have plumbing, a/c and heating professionals that can all work in coordination with each other. Gary was my own personal angel figuring out my issue!! Thank you!! More...
Routine maintenance on our HVAC system. We were talked into an expensive agreement. The tech was very knowledgeable with our system and suggested a different filtering method.
Work done in a timely manner. Very professional and an excellent job.
It's a Saturday and I have water in my basement underneath and around the furnace. The technician came today, clearly showed me where the problem was and suggested two devices that will 1) keep me from getting a wet basement next time and 2) allow me to clean out the drain line (it was clogged) without having to call for service. Our technician, Shyam Krishna Shrestha, was friendly, knowledgeable, found the problem almost immediately and added the protection components in short order. I was very pleased with the service. And while it's not cheap, it is worth the peace of mind to know that in the future, I won't find a puddle of water all around my furnace. More...
We had a water Leak and called this morning. Kalston was our technician and he was excellent! He took his time to diagnose the problem and to explain it to us. It wasn’t an easy job but he got it done. We’re truly grateful!! More...
This morning I called for service and a technician was here in less than 2 hours. Thomas was exceptional in his knowledge and was very polite.
Shirley Joachim Drumheller
Today I had Michael and sons come by to do a tuneup on my heat pump and it is always most services find other things that are wrong, yet I was glad they did because he fixed a leak in my air-conditioned that was dripping water and I thank God Isaac did Because it could’ve met a lot of water damage.
Excellent customer service!! We had called several electricians to help with the install of a double wall oven. Each just said they couldn't help. But Jorge B. with Michael & Sons came out, and after inspecting our new unit & our cupboard, went the extra step to help us find a carpenter who could help remodel our cabinet. After the cabinet was sized properly, Jorge came back and installed our oven quickly. He was professional and extremely customer oriented making sure to answer any & all questions that I had. I will definitely call and ask for him again the next time I need an electrician. More...
Donna S. White
Professionalism, courteousness , efficiency, knowledge, and promptness
Christine Stein Lively
Here's where we stand right now. We've been long time customers of Michael and Son and have been happy with their services until now. Hello, your HVAC department came to our house last Monday, July 30 because our air conditioner was making a horrific noise. My husband was told that day that we would be on a VIP fast track to have the part ordered and the repair done ASAP because your company just installed the AC motor last year on 8/22/17. He was told it would be about 2 days to get the part and 2 days or so to schedule the repair. In the intervening NINE DAYS, we have received no communication from anyone at Michael and Son and when we call to find out what's going on, nobody in Customer Service has any information and no one in the parts department will answer their phone to update us about whether the part has even been ordered. The average temperature in our house in the last nine days has been 87 degrees. The part and the repair is under warranty. If I call a different company to do the repair that your company appears to be unwilling to do or even to communicate with us about, will you reimburse them - as it's still under warranty with you? Please respond ASAP. Update: We finally heard from your company. We were informed that the part will not be in until NEXT MONDAY (2 weeks from the initial visit from the rep.) and that the repair will not be under warranty and will cost $817 to fix. Then, we received a PDF via email that says that it IS covered by warranty. Since nothing anyone has told us during this whole process has proven to be true, I have no idea what to think. I did try to call "Maurice" to speak to the customer service liaison whose number is included in the responses to negative reviews on this page and I got his voice mail. The mailbox is full and I was not able to leave any message which fits right into the whole horribly rotten customer service we've received during this hideous process I've contacted another company to come look at the unit to do the repair. Michael and Son have destroyed all their credibility and their good will during this hot and frustrating process. More...
I recommend Michael & Son’s for all your electrical needs. Could not have been any more pleased with my electrician(Ein)!!!! Very knowledgeable. He went above and beyond expectation. Call them for all your needs!!!! More...
Harry was so helpful and polite ,did a good job in a timely matter explain all that he did.And would recommend your company.
I'm in the real estate department business and I have worked with many HVAC, plumbing and electrical contractors. Here's the first big reason why I call Michael & Sons...Competence, and it starts on your first call for service. The questions they asked can only come from someone with a good bit of construction experience. In my experience elsewhere, you almost never have the person that answers the phone sound like they have working knowledge of all the equipment that is typically in a home and how they can fail. They want to come out one time if at all possible. I know a lot but, they still ask me a lot of questions and I know they are figuring out the best person to send. I'v experienced this three different time, one plumbing one electrical and one HVAC. The prices are competitive but their competence is exceptional. More...
I try other places but always come back to michael and son
Hired them when I was new to my home and didn’t really know how my a/c thermostats Work as there are 2 separate systems for the top and bottom floor. Technician was very knowledgeable and taught me about my own home, fixed my problem right away and made suggestion for better equipment. More...
Mary Ann Will Tucker
Worker very nice & professional came to the house from special plumbing department with extra large equipment to snake drains - did a very nice job
I am giving them 5 stars as they called befire coming, arrived when they said they would, did thorough inspection of my air conditioning system & explained their findings to me afterwards.
Great same day service. Eddie did a quick diagnosis of my A/C unit, replaced the capacitor and now it's working fine.
The pricing is too subjective! The technician wanted to charge me $1000 and I thought that was a bit way too much so he said $800 and then only spent two hours working! He charge me $400 an hour for basic cutting and gluing a PVC piping! Do you where I am they have been reported to the BBB! Even though they know they overcharge they refused to give any kind of refund! More...
Excellent job performed by James the HVAC technician
Cherie Lynn Knight Jones
And did not call back about the issues -
Set an 8 a.m. to noon window for installing a gas line to the kitchen. At 1 p.m. was told they were too busy with not enough techs and would not be here today. Asked if I wanted to reschedule.
The technician arrived as expected, on time, he took the time to search and analyze the problem.
Joe was outstanding. Came out promptly on a Sunday and remedied the issue. Highly recommend!
Heather M. Daniels
They were very informative and helpful.
They are responsive and can cover ANY issue with your home, and they guaranty their work.
I am giving a 1 star rating for the services I never actually received. I needed a professional to just replace a broken light bulb on my 3rd story townhome as I am 7.5 months pregnant and cannot be climbing a ladder! I made the appointment a week ago, booked the earliest appointment that was available as I am closing on this townhome next week and need to make the necessary repair to comply with the inspection, and had to take the entire day off work due to the 4 hour time frame provided by Michael & Sons. I received a call this evening from their customer service to reschedule my appointment that was originally scheduled for tomorrow morning - not even a full days notice! The earliest they can reschedule is 7 days later and the customer service supervisor stated she was unable to do anything for me. If this company actually wanted to provide adequate customer service they would have offered to contract the work out to a local electrician to keep my future business. Instead I am now stuck searching for another professional in a much shorter time frame - all at my expense! Very disappointed and will not be using Michael & Sons in the future. More...
Majid B. did a great job of replacing my kitchen disposal. He explained the situation and gave it his full attention! I am glad I selected Michael and Son for this job. Gloria Smith
We recently worked with Marlon and he was a pleasure to work with. Michael and Sons was able to send Marlon out within a few hours of calling for an emergency leak. From the start, Marlon was very responsive and helpful. We currently have tenants in the unit and he was did a great job communicating with me and the tenant. He let me know exactly what needed to be done and the cost before the work was done. Once completed, he sent me pictures of the completed job. Thank you Marlon!! More...
After many years of excellent, dependable service I can no longer use of recommend Michael and Son Services. I feel totally taken advantage of. $300 dollars to replace a dimmer switch . I don't even want to touch the switch to use it. Buyers remorse doesn't begin to cover how I feel. After an original crappy review from me Michael ad Son did work hard to resolve the issue. I was called back promptly, and had a non combative discussion about my concerns. It was resolve professionally and I very much appreciated that. Thank you guys for not letting me lose faith. More...
Mark was a wonderful service person! He was very professional and courteous. He got right to work and solved our issue quickly and at a very reasonable cost. We also had him install whole house surge protection which gives us great peace of mind. We will happily recommend this company and will definitely use their services in the future! More...
I recently had the pleasure of using Michael & Son for water damage to my house. I could not have been more happy with the professionalism and efficiency with which they approached our situation. Special thanks to Sean Flickinger their Restoration expert. Sean was an absolute pleasure to work with. He was empathetic with our situation and worked diligently to prepare our home for the repairs that were necessary. Sean went over and beyond our expectations to help us through an unfortunate circumstance. Sean is definitely a valuable member of the Michael &Son team. Thanks for your help! More...
I was very pleased with the service I received from Wayne J. He arrived on time and worked to insure my A/C unit would work properly through the upcoming hot summer. He took the time to explain to me the services he performed, and all is running smoothly. More...
Karen Faist Garrett
We have been using this company for about two years now, ever since our water line to the street sprung a leak. We have a Home Care Agreement with them. They took care of the water line leak, replaced our HVAC system and just recently replaced the water heater. I find the technicians to always be very professional, knowledgable, and pleasant. Even the office staff is wonderful during calls. I am very pleased with Michael and Sons and would highly recommend them to anyone! More...
Responded very quickly to my request. Courteous and professional. Issue was explained clearly and fixed quickly. Great service.
We needed a few things done around our house and the garbage disposal went out and I called Michael and Son and they sent out a great electrician and found it to be the switch and not the disposal. He repaired the switch and then went upstairs and put in a new switch in the bathroom upstairs. I needed the porch light and the two side and back yard lights checked and they are getting power but we are putting in sensor lighting for me and a new porch light. I was very impressed with Derek. He even came back because I forgot about a braker in the braker box not being flipped and he came back and flipped it for me. He is very personable and helped me understand and the pricing was responsible. I will definitely use them again. More...
My air went out this weekend, and my
Thank you Chance for taking good care of my tenants
Very misleading regarding emergency service. I had an emergency at 5:00am. When I called, after taking all my info, they told me they would not be able to come to my home until 5:00pm - a whole 12 hours later. That's crazy if you're supposed to be providing emergency service!! More...
I thought the service technician was knowledge of the electricity and his professionalism was outstanding!! The technician explained what he had to do to fix the problems. He stated the time needed for the repair and he was very close to the time he expected. He explained the service agreement, and what was included in the gold and silver. I will be getting the gold agreement!! I am very pleased with everything. More...
Karen Kellogg Groshong
I have never been disappointed with this company or the repair personnel. Due to high volume of repair calls mine ended up being after dark I told repairman he could come tomorrow and that we could make it through the night but he wanted us to be comfortable so he came out. Very pleasant, knowledgeable and friendly. More...
Still waiting 2. 5 hrs past my 4hour appointment window. No can offer an ETA and I have waited a total of 6+hours now. Awful customer service, can’t keep appointments. Clearly they do not value their customers. More...
I thought $700 plus was extravagant to hook up a garbage disposal and snake the drain.
Hank is an excellent electrician and makes sure I'm satisfied with the work. He is also very friendly and has a great sense of humor. Thank you very much! A satisfied customer. More...
Michael & Son always treats you like family and only want the very best for you. Always on time and call ahead to say on way to your house. Love Michael & Son Company, Would recommend Michael & Son to everyone to keep your house is tip top shape. More...
Yuly V. Arenas-Rodriguez
I am so disappointed. I had been working with Michale and son's for over a year as it was a well know company in a new state. We had recently bought our home and because we were not ready to move into it we rented it out. Our tenants called with issues regarding the water heater. We decided to call Michale and sons because of the reviews. I was somewhat surprised at the manner in which the technician handled the appointment, he called to say I was endangering my tenants and that unless I did exactly what he recommended he would have to call the county but if I decided to wait or get a second opinion he would have to report me to the county right away. I was concerned for my tenants because the house had been bought less than a month ago and i had no idea what the prevued owner had done. I also was out of the state and had to trust his words, again a reputable company. Well Almost $9,000 later we had a new heater and everything was up and running. There were some minor issues in the winter which they came and handled right away. So what is the problem you ask? We finally moved into our home (four days ago) and as I tried to set up gas in my name, the company refused, why? because the job was "poorly and horribly done", the exact words of the technician. He also was shocked about the price that i reported we paid and, the cherry on top, he could NOT put the gas as the job had NEVER been inspected and it was leaking which was a hazard. Mind you this job was A YEAR and a HALF ago so my tenant were in grave danger!!!!!! I called the company and explained what had happened, not only did they act nonchalant about it, they said they would send a technician over in a few days. Since I did not let go of the matter, I requested an emergency visit and also requested them to connect me with the regional manager. I am so saddened by all this because I feel this technician took advantage of the fact that i was miles away and literally ROBBED us blind!!!!! do NOT use this company! More...
Would be negative stars if I could rate that! Had them install a brand new heat and AC unit in our house about a year and a half ago. Last year- AC went out because of a faulty installation where someone had a sheet metal screw rub against the cooling line. Had to wait 4 days for a new coil. This year- we are going on 3 weeks with no AC in the middle of this heat wave. Had a tech come out 2 weeks ago to tell us he “thinks the compressor is bad, but I want a senior tech to come look”..... senior tech comes out 4 days later to tell us the compressor is bad and they don’t have that in stock- but it will be here Friday. I called about 6-7 times on that Friday asking for information about why our “warranty” system isn’t fixed yet. Spoke to a service manager finally that afternoon about 2pm - no help at all. Told me the part would be in Monday maybe Tuesday. Told me I could speak to the customer service rep. Called @ 2:30 Friday afternoon. Left a message..... still waiting on a return call. I cannot believe it takes a week or more to find a compressor for a normal Carrier house unit. This was not a special order unit nor a custom install. Simply unacceptable. So here I sit in my house this morning (where it’s already 85 degrees) hoping for an answer this Monday morning and yet- nothing. Follow up edit to this- after leaving my last review on here- I was finally able to get something going. The part came in Monday afternoon but they did not have a tech available until the next day. Edwin was the tech that came out on Tuesday morning. He arrived and went right to work. After the installation of the new compressor- I was told that it had a bad valve assembly in the line that was causing the compressor to shut down- they left to get the part. When they finished the work- Edwin told me that the valve was on 4 weeks back order- thankfully he said that we had suffered enough and replaced the coil again. Our AC is back up and running and finally cooling the house properly. My end assessment is that in order for a reasonable response- phone calls will only get you so far even when my wife called that am- but after I left a bad review on here, Maurice was quick to reach out. Maurice will do what he can to get things done. There seems to be a lack of communication between departments sometimes- but at least we don’t have to go thru the rest of this heat wave without ac again. More...
The guy who came out was very nice, the people on the phone were very nice. The price they quoted me was absolutely absurd. Over 700.00 for maybe an hours worth of work. Needed a bathroom faucet changed out, a wobbly toilet fixed and the flushing mechanism in a toilet tank changed out. I had all the parts. Also charging a diagnostic fee for the customer to repeat what the issues were and then getting told that it would be that expensive is ridiculous. The guy was in my house for all of 5 minutes. Diagnostic fees are for figuring out what the issue is not just to come here to do what a customer needs. I am shocked that this seems like a very common practice. More...
Cathy Hunter Dalton
This is the 4th time we have required the services of Michael & Sons Norfolk for different tasks. Three of those time, including today, Andrew N has been our technician
This is my second time using them and I thought they were excellent, I was using Mccarthy Services for almost 8 years but, they started getting lazy on me so I switched to Michael and I am very glad I did so far :)
Sheldon was very professional and very informative ! Would recommend him to anyone !
Emeka did fine job checking our HVAC system. He was professional and personable!
Well...I couldn't and they did.....Da da da michael and sons! Great job and wonderful tech.
If I was driving in a company truck I would not be riding peoples butts, and driving way over the speed limit. License # HS 9108
Sandy Shifflett Roberts
Great experience with this company. They showed up at the appointment time, and even though I was at work, communicated with me about the problem. Well done.
On time; great technician who took his time and explained step by step what was happening. I just think their prices are too high.
JoAnne Roberts Johnson
We have had two major projects done by Michael and Sons in the past month. First was an emergency electrical job (replaced both electrical panels) done one day before the Memorial Day holiday. Ilya was great, showing up at 6am and leaving at 8pm. Today, Mario and Alberto spent the entire day in100+ degrees installing a new air conditioning unit in our attic. In both cases, the workers were polite, efficient and left their work areas in spotless condition. Would certainly recommend Michael and Sons to anyone. They are professional and highly skilled. More...
Mark Thomas Bullock
$29 a month for what? So I can wait a week for air conditioner service? Money and business I will be taking elsewhere.
I use M&Sons for all my HVAC Needs. Like my previous experiences, Jacob Shiffbauer was polite , knowledgeable, efficient and extremely thorough. I would not hesitate to recommend him to other potential customers More...
I highly recommend this company as they were just here to diagnose my AC problem and get the system back running. Friendly and very professional! Brian hopefully the spelling of his name is right is very good and professional and I will be using this company for as long as we own our house and live here! More...
Tom showed up and crawled under my house on very hot day. Took care of water leak and made sure water was running well before leaving . He was very professional
They did a great job.
We had a leak in our basement because of all the rain we have had these last few months. The straw that broke the camels back, was the almost 15" we had the first week of June. I called another company we had used when we had another leak due to mechanical failure. The did not return our first call, or second call. We had to keep nagging them. When we finally got a date, it would have pushed inaction for almost a week. So I called Michael & Sons. That same day we had Moises H. come in and give us a quote. We canceled the appointment with the other company, and made one with Michael & Sons for the next day. A day sooner then we would have had with the other co. Moises arrived with all his equipment, which was way more then the other company I had used before. We are so happy with both Michael & Sons and Moises H. that when we are ready to close off the wall that needed removing we plan on using them. More...
From the office to the crew, Michael & Son always comes through for us.
Expert , Quick service.
Michael & Son Services has the upmost customer service around! They fully believe in putting their customers needs first and doing what it takes to do a great job. I highly recommend using their expert services. Their employees are highly-trained and truly take pride in their work! More...
My technician was Andrew . I could not have had a better person to solve my air conditioner problem. He was knowledgeable, courteous, and very thorough . He is my go to guy whenever I need help . Thank you Michael and son for hiring a remarkable young man. More...
VERY UNOROFESSIONAL. I had an abandoned septic tank create a sinkhole with rains two weeks ago. I called them to pump out tank and they gave me appointment for 06/14 and even called today 6/13 to confirm visit THEN after all this wait called me at 4.00 on 6/13 to cancel and they don’t do that service. Why did they take booking for almost two weeks UNPROFESSIONAL. UNPROFESSIONAL More...
I am so done with Michael and son, this will be the third time I have to call them to find out where this leak is in my walls and stairs! Everyone told me not to go to them because they just want money, but I am pissed!!!!! More...
Very good service. Prompt and professional. Thank you
The service today from Timothy was excellent! He was prompt, courteous and professional and now I have a working AC unit again! Greatly appreciate him and Micheal & Sons! More...
Very cordial, friendly and knowledgeable. Went beyond what he was supposed to do.
Thank you Michael & Son for today’s plumbing and electrical service visits. It is nice to know that all systems are up to date and functional. I especially appreciate the little things, like changing the batteries in all the smoke detectors. A big thumbs up! More...
Called a few weeks ago for the $59 HVAC tune-up special - while the techs who were sent to my home were professional, courteous, and did their jobs well, a few hiccups with timing and customer service made for a very long and trying day.
I just had my heat pump and air handler replaced yesterday. When the installers arrived I was surprised to see the 2 guys were very young. I work in the industry and have not had many positive experiences with the younger technicians but I always give people a chance. I was very surprised at the professionalism these 2 had and the amount of knowledge they had. The attention to detail and the final product was outstanding. I highly recommend this company for all of your HVAC needs. I am an electrician by trade and work for a large electrical contractor in the metropolitan area and when these 2 were presented with a problem their ability to work through it was amazing. This comment goes to Michael And Sons directly, make sure you recognize these 2 because they are a valuable asset to your company. I will be filling out the performance card and returning it but wanted my experience known to readers on this page. More...
Fast, Courteous and Thorough, as well as ahead of schedule!!! Thank you so much!
Carla T. Takacs
Almost immediate service! Glad we called Michael & Son! Very professional team!
I have had the pleasure of meeting Dale Sweatt. Who has work for two straight days to get our new Trane unit put in and up and running. I highly recommend Michael and Son Services. Mr Dale and his co-worker was very respectful in our home while the work was being done. No one recommend this company to us... I pass their vehicle on the road and decided to call the number and as of this day. I am glad I did :) More...
Mark came and rewired an outside light. We were very impressed with his professionalism and prompt attention. Mark explained what he would be doing. We will use Michael and Son again when we need electrical work done and we will recommend them to friends. More...
Absolute professional thru and thru.
Responsive and courteous service.
They knew what needed to be fixed provided the best solutions and completed the job. Everything was done on time and according to estimate. When additional problems were discovered they were addressed before work continued. Straight forward, upfront and honest. More...
My parents have your 24-hour emergency service plan. Their AC went out on Thursday so they called...and were told that they can't be helped until Monday at the EARLIEST because they're busy. Are you kidding me? How is that a 24-hour emergency service? Today (Saturday) is my mother's 69th birthday and they had a trip planned for next week which they now have to cancel so that they're here whenever your people decide they have time to fit them in. Such terrible customer service. Every person they talk to just tells them they're sorry and there's nothing they can do because this area is busy. Pull someone from another area then! Or maybe don't offer a service you can't stand behind. More...
Tony was an excellent technician. He was helpful, knowledgeable, and explained options. Really great person. Thanks
I would make this a zero if possible. The saga of my current situation is too long to write in this space. You have absolutely no sense of customer service and I continue to have the same problem again, and again. Your technicians are decent people, but you do them no justice with your systems or customer service. More...
Called because my air stopped blowing cold they came out Thursday told me I needed a whole new unit .... couldn’t come back til Tuesday (today) because of the holiday weekend.....that was ok we were headed to the beach for the weekend but Tuesday morning they were pulling up the same time we were coming back 2 hours later we were up and running on the new unit thank god and Michael and sons your the best...... More...
Everyone is amazing from anyone who answers phone to management and techs. I’m so glad I switched companies and never looked back. My plumbing tech Jason and Hvac Jules are outstanding ! The dispatch called me to say Jules was running late and he showed up well within the time frame I was given. I honestly recommend them or I would not have taken the time to write this review More...
I would like to commend Mr. Kofi Kyei-Boateng for his excellent job in tracing and fixing a problem that was affecting a line of outlets in my house. He was highly professional and skilled, and was able to correct a very challenging situation. I am grateful for his good work. More...
I had a plumbing emergency today and Michael & Son came to my rescue. My outdoor faucet would not stop pouring out water. Scott arrived about an hour after i called the company. He was friendly and knowledgeable, with 13years of plumbing experience. Very happy with my service. Quick and painless. More...
I would give a lower rating if I could. Their contractor came out to inspect a HVAC unit and was poorly trained. He had no idea how to tell the age of a unit by the serial number, he left the heat on instead of turning the AC back on and worst of all, he failed to properly reconnect the unit resulting in the seller contacting the original installer to come out and check to see what was causing it to malfunction. Although Michael and Sons was presented with written documentation by another contractor that this was directly a result of their negligence, they failed to redeem themselves and do the right thing (which would have been to reimburse the seller for the service call to reconnect what Michael and Sons left undone). Save yourself from poorly trained staff and management that could care less about it's customers. In my 25+ years dealing with a wide variety of HVAC repair staff on an almost weekly or monthly basis for my company, I have never come across a company as dirty, unethical and dishonest as Michael and Sons. Avoid them at all costs. More...
Harvey was very thorough in explaining the services and prices before and after the job was completed. I was very pleased.
I had a water heater go out on Memorial Day weekend--called Michael and Son--they sent out James Ferrell on Memorial Day and he replaced the tankless water heater--he was Great!!! He had to go back and forth to Richmond to get parts, did not leave until everything was in working order and cleaned up--I was beyond pleased with my service--I highly recommend Michael and Son and can not thank James enough for all his hard work More...
I was pleased with the plumbing service provided by Michael and Sons. Joshua was on-time and professional. He explained everything and cleaned the floor. I will be requesting Joshua for any other plumbing work I need. More...
The electrician, Louis Stokes was very knowledgeable and helpful. Everything has worked well since they were installed.
Excellent technician; thoroughly satisfied with the installation.
Paul Greg Carter
came to our building for a leaking basement , after taking there recommendation on fixing the problem and paying them in full to do the work the leak was never fixed . when we first called for the problem they sent someone out right away , after paying them for the job and the leak wasn't fixed it was very hard to get them to come back out and when they finally did come out they didn't fix the problem, just bad excuses . liars ,cheats ,and thieves.... More...
Paige Carter Blair
This company came for a service call and got a very old unit working for us but that is where the good news ends. They sold us a new $6200 HVAC system and it was scheduled to be installed at 9:30 am on Tues. 2 techs showed up around 10:20. They were very immature, did not introduce themselves to me and mumbled with no eye contact. Although I was not feeling very confidently, I had to go back to work, but asked them to let me know when I should return via text. At 3:30, I text them to find out status. They said they were just about to start up the new system and clean up the job site. I arrived home at 5:15 and no A/C. Long, long story short 3 hours and one extra tech coming on site, they finally got it started. I mentoined the clear lack of experience to the 3rd guy who was obviously using my job as a training lesson for the kids who knew so little that they had to dig through the trash out by the truck to even find the service manual they were supposed to have left w the new unit...and he claimed the one kid *had been trained and had nearly 2 yrs of experience. Senior guy on my job had *nearly 2 yrs experience. They never seemed to be in a hurry...even talking on cell phones and chatting. Right when I thought it was finally over, I was told they needed to come back in the morning to change a breaker. More time off work. The kid showed up for a "5min job" that took almost half an hour. I told him the system had run all night long and never met target temp the thermostat was set on. He said it was normal for a new system to take a day or so to regulate. Home from work that afternoon, still no change. We contacted the company and they agreed something was wrong and offered to send a tech after *2* more service calls...it was already 6:30 pm which would have meant my call would have gone late into the night...so they offered 8:30 am. It is 9am right now and I was just told they would be here in 30 min. Oh, and they also did not leave the wifi thermostat that came w our new unit. No one knows where that is. This is truly ridiculous. More...
Was early and did a great job repairing multiple leaks.
Micheal & Sons installed my heater/HVAC ducting. They were professional and did a great job with a fast turn-around time.
I would like to thank Mr Maurice for making things happen in a truly timely fashion and, I would also like to thank Dominic for your timely and efficient work. It's nice to be able to say "it's a little chilly in here". More...
Tim was courteous, punctual, extremely knowledgeable! What more can one want? That’s why they are the best!!!
Douglas Le Comte
Plumber Troy C. is one of the best plumbers I have ever seen. He is extremely knowledgeable, and let's you know what he needs to do, and also how much it will cost. He repaired a toilet and a shower valve, and they now both work perfectly. If only all the other plumbers were this good. More...
Plumbing issue Today James was outstanding! His rapid assessment of my problem with my faucet was quick and go me back in service quickly! He listened well and understood want I wanted done! Benny More...
Robert Allen Lee
I recently had my two units (heat pump and an AC/gas furnace) serviced under the $59 Precision tune-up. Their ad states it is a 21-point precision tune-up service - not sure about others, but I am certain the following items were NOT performed: Tune burners for more efficient burns (furnace was never turned on) Test refrigerants to ensure optimal levels (No gauges were attached to either outside units - I was standing there the whole time) Lubricate all moving parts. Clean outside condensing coils (Again, I was standing there) Apply protective coating to outside of units - he did apply several Michael & Sons advertising labels. I know $59 is a very low price, but if they advertise that all those items are included, they should be done. What I saw was more of an inspection, rather than a tune up. More...
Tim provided an excellent check up of my air conditioning system! Tim was very professional and I would be glad to have him come back.
We needed help installing a ceiling fan and my husband called Michael & Son. They were able to come right out and got our new fan running in no time. Bob the electrician was great. He recommended that HVAC service contract. We scheduled that and good thing that we did. Kregg was our technician and he noted that our HVAC unit was too close to the dryer vent and we had a build up of lint that was going to cause a serious problem. If we didn't have them do a service we would never have known. He cleaned if off and now we'll make sure we rectify the issue. Thanks Kregg. We are glad that we signed up with Michael & Son! More...
The answered all my questions and finished the job on time. It’s working great now!
Michael S Foreman
My serviceman knew everything about installing my gas stove. He even set the clock for me. That was a surprise. He said the little things make the difference. I couldn't agree more with him. I highly recommend this company if you are looking for someone to install your gas stove. More...
Ray A. Perry
Called for generator service late on 5/15/18. Technician was sent out on 5/16/18, diagnosed the problem and fixed it within an hour. I always recommend Michael & Sons for our home maintenance issues. More...
Melissa Creech Kelly
I have never publicly commented negatively about any company before. We have tried to work with Michael and Son for HVAC service after having them install two units - upstairs and downstairs - within the past few years and have been repeatedly disappointed in the poor service we have received. Please choose wisely for your HVAC service and avoid Michael and Son. More...
Gregg from Michael & Son was on time considerate and very helpful !!!
Lalpeck came to my condo and replaced a shower head and repaired a pop up drain in my bathroom sink. He did a great job and was very courteous and professional!
Tracy Van Duston
Troy C is our plumber and he always provides great service! He takes the time to explain what he's doing and to educate you on how to better take care of your home. He'll always go the extra mile for you. More...
Today, we had the most wonderful experience with this company. I called them around 10 and by 2 they were at my house to completely replace all the piping under our sink. Daniel was very nice and very informative. He explained each step and had us back to a fully functioning kitchen in about an hour. We will be using them if we ever have need of their services. More...
Always excellent work from the company, particularly from Terrill Young who has done a lot of good electrical work for us. Today Neville came out to do annual service on our generator and did a fine job. Only complaint was that he was scheduled for noon-4 but he arrived before 9:00 am. He'd called my wife's work and left a message but we were unaware. Would rather not be surprised that way. More...
I had to wait all day for the guy to come out. Did not understand rep. They charged me for future services that were not rendered.
Wayne J.was very professional and knowledgeable. He found the problem and waited to make sure the problem was corrected. After a week of frustration with no AC and many phone calls to M&S, Wayne as a senior tech came with his expertise experience and “saved the day”. Thank you, Wayne. More...
Tracy Bell Jorge V is the guy you want to take care of your HVAC...dude was awesome. Diagnosed the problem and followed up as promised. He treated our problem as if it were his own...we were on a waiting list and Jorge made an after hours stop to make sure our HVAC was fixed before the hot weather hit. This guy personifies the company logo of 100% customer satisfaction. M&S should promote this guy or give him a raise! More...
I can't say enough about the work Michael & Son did on the main line sewer replacement at my house! This was a huge project replacing about 150 feet of pipe running diagonally through my front yard. Terrence was great coming out to the house and assessing the work to be done and coordinating everything. Then Roland and Calvin worked extremely hard and did an amazing job. They really take pride in their work and it shows. I highly recommend them for any big job. More...
Caleb & Shelton Weeks did an outstanding Job installing my new HVAC. Very polite and proficient.
Linda Jones Bendall
My HVAC system was recently serviced by Chris C. He was thorough and knew exactly what he was doing. I was completely satisfied, and I will continue to ask for him in the future.
Jeffrey Q Logan
M&S has techs of differing calibers. Make sure you get a good tech. Mario M. in HVAC appears more knowledgeable and thorough that some techs. Don't care to deal with the managers much but M&S does attempt to make sure you are satisfied. Back story: M&S installed a Carrier mini-split 5-head system for us in an older home in winter 2015. Colt did what we considered a great job installing the system but one indoor unit (head) in the master bedroom had issues from day 1. It would not heat properly on "I Feel" setting which senses the ambient temperature from the remote. The fan ran slow and the room would not warm up. If taken off "I Feel" setting the unit would not shut off when it reached the set temp but would over heat the room. Colt rechecked to make sure the insulation in the thru-the-wall hole was present. It was. Later, still having issues with the units not heating as we would like--not producing heat quickly--the carrier rep. came out with two M&S upper mgmt. They said, "give it time to adjust." We did. In April 2018 I finally called again on the master bedroom unit at the persistence of my wife who was using a space heater in that room.The 1st tech who came out really didn't find much so called Carrier who wanted to test the freon level at a cost of $458 to us. We didn't want to pay that much just to see if that was the issue. And, we didn't agree with that assessment since we could over heat the room if taken off "I Feel". We verbalized our concerns with M&S so Jimmy S. agreed to send a 2nd tech, Mario M., who took more time and found several issues which the fist tech missed. He lubed one unit which was making a ticking noise, he diagnosed a 2nd unit which had a growling sound as a bad bearing in the fan motor, and he swapped two remotes as a cheap way to see if the fault with the master bedroom unit was simply a bad remote. We are testing that scenario now. The 4 star rating is for Mario M. and the overall ethics of M&S to insure customer satisfaction. The management would score lower. More...