MetroPM

Amazing! Great customer service and all the guys are really organised and professional. As a developer, we couldn’t ask for anything more. Thanks Metro PM!

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A fantastic company that went above and beyond to help my grandad. Thank you very much!

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Professional and great to work with. Communication levels 100%

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Fantastic Company!!!!

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I find Metro very quick to respond to queries and very knowledgable and helpful with regard to resolving them. Having dealt with property management companies for 20 years, I would be happy to recommend Metro PM.

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MetroPM have managed our development for the last two years & we are very satisfied with all aspects of their management processes. Compared to our previous management company MetroPM are much more efficient & easier to work with. More...

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Professional friendly service. Always respond promptly and go the extra mile.

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Excellent service.

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MetroPM are an exceptional management company who care about their clients and offer a first class service. They are professional, experienced and helpful and are quick to respond to any problem. Highly recommended.

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Having Faraz and the team at Metro managing our Apartments over the ten years has been a great partnership. Fast response on any issues and good communication has lead us to continue to Metro.

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As a contractor working for MetroPM we find them very easy to deal with and very approachable

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Metro took over from our previous managing agents and inherited a large amount of problems from the previous agents, which are now mostly resolved. They have acted professionally, regular meet with our RTM directors. More...

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I am a director of a residential development in Edgbaston. Metro PM took over as Property Manager in 2013 following a decision by residents to create a Right to Manage Company. In the intervening period of 10 years they have provided a very acceptable level of service to the Directors and residents. They inherited a site which had been poorly managed for many years with an unacceptably low level of reserve funds. In the intervening period, and working closely with the Directors, they have dealt with a number of major issues which had been building up for a number for years. They are a very professional company, well focused and provide a good level of service to their clients. More...

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Fantastic company to work with. We recommend them to all of our clients.

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Metro have always been efficient and professional in the work we do with them.

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Since appointing our longstanding managing agents to manage the 8 apartment blocks on the relevant estate situated at Mereside Way Olton, Solihull B92 7BT, personally enjoying an excellent rapport with Metro PM, in my capacity as nominated spokesmen for the Board of Directors especially senior representatives namely Messrs Matthew Arnold and Faraz Ahmed respectfully. Simply put the courteous, friendly, reliable, efficient, pro active managing agents continually supply excellent services throughout the year (attending multiple site inspections, 2 Board of Directors meetings and an annual AGM) including resolving any issues and organising estate projects expeditiously. More...

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I am a director of a small residential development in Solihull. Metro took over our management approx 18 months ago and we are very pleased with their service. We have found them to be very efficient and quick to respond to issues. I wouldn’t hesitate in recommending them More...

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Disgraceful!!!

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How this company haven't been shut down I don't know. They really need to get a grip on their waste management and develop a recycling plan. It's like they're living in 2003 not 2023. More...

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Reviewed on Google Maps

I will continue to be flabbergasted by their poor customer service and unwillingness to help leaseholders. Unsure as to how they continue to gain new business.

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I've had to deal with some bad property management agencies in the past but these people are quite hopeless. They never return calls and are a pain to deal with.

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I am a director of a residential development in Solihull. Metro PM took over as Property manager 13 months ago and their service has been outstanding. They solved a major roof problem which had been challenging for years. In everything they do they are professional, efficient, customer focused and they always go the extra mile. They have good contractors which they use, and jobs are done on a timely and cost efficient basis. Metro PM's customer service has in my experience been outstanding. More...

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Reviewed on Google Maps

Awful company want to charge £342 to my estate agent dealing with property sale for a management brochure.

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Reference Lawnswood Estate. Metro PM responding to emails with cheap excuses and they aren't aware the law in the residential estates when it comes to communal areas. They allow tenants and residents to place their stuff all over the communal areas. Something that shouldn't take place at all. They never take action against antisocial behaviour caused by residents and tenants that this company are responsible for. Lastly, they are working in favour of some specific residents and always finding ways to avoid giving a straight answer over the phone or via email. They are a complete mess. Zero stars from us and be careful before you rent or buy a property that Metro PM manages. More...

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Awful company who have continually failed to protect residents in flats from outside nuisance. They care only for their profits and nothing for residents safety and security. Beware getting involved with these cowboys. More...

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Where is the outstanding service promised by the property agency? The answer the phone pretty fast, yes, but they only provide with vague answers about community issues or punctual problems. Not impressed at all so far.

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Not what their website suggests??? Unresponsive and distant. Only thing that's guaranteed is service charge bills??

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There was a leakage in my flat in October which caused the wall to be like this. I was told to wait for it to dry before they could paint over it. It dried 3 months ago and still my wall has not been fixed. I have been enquiring for the longest about this issue and I get told the same thing that they are waiting to decide with the contractor what to do. Absolutely poor responses from this company and they are completely neglectful to peoples issues. Problems will only get sorted if you continuously chase them up about it. Do not recommend! More...

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DO NOT USE THIS COMPANY. Let me start this review by saying I am a Fellow of the Institute of Chartered Accountants in England & Wales (ICAEW) and in my near 30 year professional career, I have never come across someone as dishonest as Matthew Arnold (MA), the owner and Managing Director of this company, MetroPM. These are my reasons. I was a volunteer Director of the freehold company that owns the apartment block in Edgbaston Birmingham where I live. I noticed the amount we had paid for the gardeners on our site, for the previous 2 year period, was approximately double our contracted rate. MA told us it was for legitimate extras. I doubted this could be the case so requested copies of the actual invoices. It took nearly 3 months and repeated requests before MA finally forwarded these to me. It was clear, to both me and one of my fellow Directors (one with considerable business experience) and others we showed them too, that almost every invoice for the previous two years had been “padded” with extras that either had not been carried out or were already included in our contract. Every invoice was approved for payment by MA. We concluded it was serious enough to report it to the authorities as suspected fraud. On challenging MA he said that other than forgetting to reduce the standard contracted rate from one year to the next, there was nothing else wrong with the invoices. However, I later uncovered evidence, in an email from MA to the gardeners, sent many months BEFORE my inspection of these invoices, that he was already talking to them about “the charges levied without agreement” & “these specific charges which are perpetual, unapproved and probably not correct” & “I can't believe for example that so much time and cost was incurred in cutting hedges on a monthly basis when this formed part of the standard contract in the first place”. It seems clear that MA knew far more than he was letting on. He later contacted the gardeners saying “it seems to me that works have been invoiced from month to month in identical form, regardless of whether that scheduled work has actually been carried out” & “These outstanding issues are placing my company at risk”. MA has NEVER admitted any of this to our leaseholders, this was discovered by chance in an email between him and the gardeners. Our development has not received ONE PENNY back into our bank account to reimburse us for these overcharges. I have also uncovered evidence that this was happening on a number of developments, all managed by MA and using the same gardeners. The dishonesty does not stop there. MA was also employed as Company Secretary of our development, and in that role he sent out documents to our leaseholders full of lies about me, resulting in an EGM which removed me as a Director and so stopped me investigating these, and other payments, any further. These lies were so damaging I had neighbours heckling me, snubbing me and closing their door in my face. My only recourse was to bring a defamation lawsuit against MA. This was a success and forced him to pay me substantial damages for his lies. Also, during the EGM process, I and one of my fellow Directors asked for a copy of our Register of Members so we could contact leaseholders ourselves. Contrary to UK Company Law, MA refused to hand it over. MA eventually sent a copy to us where he had changed the contact details to make it impossible for us as Directors to even contact our own shareholders. To doctor the Register of Members of a Company is a CRIMINAL offence. To cover up a fraud is a CRIMINAL offence. We are still waiting for Action Fraud to investigate so I would urge any leaseholders who have experienced similar issues on other developments to come forward and report their suspicions to Action Fraud and RICS. I'll finish where I started – DO NOT USE THIS COMPANY. More...

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Reviewed on Google Maps

I feel it necessary to comment on an earlier post. Metro have been block managing for only 12 months and the block was previously managed by very incompetent management companies . There is a legacy of issues for Metro to deal with and no reserve funds to use. It will take 2/3 years for Metro to make the necessary improvements. There are known landlords on site who have a history of complaining and not coming to the table with any constructive ideas. The photo of rubbish bins overflowing was taken at a time the refuge collectors are on strike. More...

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Anna could not have been more helpful and polite. A pleasure to deal with.

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Best days work done getting rid of Metro PM as management agents. All jobs undertaken were expensive and service charge was akin to London's. We assumed Right to manage very easily without vast expense and now spend all monies on jobs and maintenance needed without middlemen taking chunks out of it., Anyone interested in following this route feel free to be in touch and good luck to you all. More...

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To avoid at all cost,very unprofessional ????

Reviewed on Google Maps

Very unimpressed with Metro PM. They have managed my property in Edgbaston for a number of years & the service has got progressively worse. They over charge on every service.... £180.00 to remove a "For Sale" sign... are you serious? Its a bit of wood... I could have burnt it myself FOC!!! The renumbering of the garages in cheap tacky sticky plastic.... charging £300+ to number 20 garages... I could have done a better job myself using a permanent marker!! The rubbish we have lying all around the site continuously because nobody cares that our bins are overflowing. The lack of security, we have no CCTV on site, yet we have strangers wandering around the site smashing car windows, emptying our bins all over the floor looking for personal details, hypodermic needles lying around the site entrance....If I could score Metro PM 0* I would but sadly It won't let me. More...

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Awful... Having been a tenant for many years now I find we end up paying massively for quotes that they get for any work done inside or outside of our flats, the quotes that come in are hugely overpriced and don't seem right at all. Security is seriously lacking too, seeing as they own the premises they should be more concerned that the sites are not manned properly by security guards. All in all avoid, unless you enjoy throwing your money away... More...

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Management agent are all the same! These are no different, terrible!!!

Reviewed on Google Maps

Very unimpressed with Metro PM. They have managed my property in Edgbaston for a number of years & the service has got progressively worse. They over charge on every service.... £180.00 to remove a "For Sale" sign... are you serious? Its a bit of wood... I could have burnt it myself FOC!!! The renumbering of the garages in cheap tacky sticky plastic.... charging £300+ to number 20 garages... I could have done a better job myself using a permanent marker!! The rubbish we have lying all around the site continuously because nobody cares that our bins are overflowing. The lack of security, we have no CCTV on site, yet we have strangers wandering around the site smashing car windows, emptying our bins all over the floor looking for personal details, hypodermic needles lying around the site entrance....If I could score Metro PM 0* I would but sadly It won't let me. More...

Reviewed on Google Maps

To avoid at all cost,very unprofessional ?

Reviewed on Google Maps

Awful... Having been a tenant for many years now I find we end up paying massively for quotes that they get for any work done inside or outside of our flats, the quotes that come in are hugely overpriced and don't seem right at all. Security is seriously lacking too, seeing as they own the premises they should be more concerned that the sites are not manned properly by security guards. All in all avoid, unless you enjoy throwing your money away... More...

Reviewed on Google Maps

Awful... Having been a tenant for many years now I find we end up paying massively for quotes that they get for any work done inside or outside of our flats, the quotes that come in are hugely overpriced and don't seem right at all. Security is seriously lacking too, seeing as they own the premises they should be more concerned that the sites are not manned properly by security guards. All in all avoid, unless you enjoy throwing your money away... More...

Reviewed on Google Maps

To avoid at all cost,very unprofessional ????

Reviewed on Google Maps

Very unimpressed with Metro PM. They have managed my property in Edgbaston for a number of years & the service has got progressively worse.
They over charge on every service.... £180.00 to remove a "For Sale" sign... are you serious? Its a bit of wood... I could have burnt it myself FOC!!!
The renumbering of the garages in cheap tacky sticky plastic.... charging £300+ to number 20 garages... I could have done a better job myself using a permanent marker!!
The rubbish we have lying all around the site continuously because nobody cares that our bins are overflowing.
The lack of security, we have no CCTV on site, yet we have strangers wandering around the site smashing car windows, emptying our bins all over the floor looking for personal details, hypodermic needles lying around the site entrance....

If I could score Metro PM 0* I would but sadly It won't let me. More...

Reviewed on Google Maps