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McRoberts Plumbing & Heating Engineers

KA2, Kilmarnock

(58)
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‘20 Certificate of Excellence, 2020

About

offering plumbing & heating services in Ayrshire and Glasgow! Bathrooms fully supplied & installed, Gas, oil & LPG boiler installation, service and repair. Boiler care packages, general plumbing, radiators, smart heating controls. Free estimates on installations, 24 hour phone lines and engineers on call at evenings and weekends for emergencies. Engineers throughout Ayrshire and Glasgow.

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Reviews (58)

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5/5

58 customer reviews

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1 April 2020

After a phone call with the owner (how often can you say that these days) we came to a great agreement. Goes to show that all you need is to ask first. Still five stars.

1 April 2020

AWESOME!!! Only £82 for 60 second job!!!

>Fast response with same day call out.
>Saw valve was turned off (probably by kid that is off school due to COVID)
>Turned valve on
>Job done (Aye well done)
More...

31 October 2019

Absolutely first class job. Large thermal store, new boiler and a complex setup ready for solar thermal and wood burning stove. Competitively priced, turned up exactly on time, every time, finished the work on time and to an exceptional standard. More...

Reviewed on Facebook

6 October 2019

my boiler was condemned by the service company. McRoberts came out on the Monday and priced and ordered the new boiler which was fitted the following Monday. Very helpful office staff, sales engineer was friendly and priced exactly what I needed in my budget and gas engineers were efficient, friendly and did a fab job..the thermostat app on my mobile phone is wonderful! More...

Reviewed on Facebook

29 August 2019

Speedy response and fantastic service, thank you.

Reviewed on Facebook

28 August 2019

I would like to say a big thankyou to Engineer Darren Russell for the excellent work carried out on my boiler. I can now sleep easy knowing that my boiler is up and running again thanks to him. He left the place clean and tidy. The only way you would have known he had been was that my Boiler was finally working efficiently. I would highly recommend MCROBERTS PLUMBING AND HEATING ENGINEERS. Thankyou Carole M More...

Reviewed on Yell

23 August 2019

Prompt response to inquiry regarding problem (with toilet) and call out easily arranged. Plumber arrived on time and was polite throughout visit. Issue resolved quickly and effectively. Good value for money. Would highly recommend to others. More...

Reviewed on Google Maps

30 June 2019

Very helpful staff,

Reviewed on Google Maps

23 May 2019

Excellent service received from the 1st call I made to the final installation and aftersales service provided. I would highly recommend this company.

Reviewed on Google Maps

30 April 2019

Recently had a new boiler installed by Craig and Scott from McRoberts. The whole thing was made very easy for us from start to finish, Robbie kept in great contact with us and the job was carried out quickly, efficiently and cleanly. Highly recommend the company, have used them before for just a boiler service in a previous property so big or small jobs this company is brilliant. Certainly a happy customer here, thanks team McRoberts! More...

Reviewed on Google Maps

30 April 2019

Would highly recommend this company. Recently had heating system upgraded to combi system with new radiators. From Richard who did the planning and quote to Craig and his team who did the installation all very professional and business like. Job started and completed on time.Craig and his team were efficient and tidy no mess and answered all my queries. Would also add office staff polite and helpful. More...

Reviewed on Google Maps

31 March 2019

I have just had an old boiler taken out & a new boiler fitted a new area, the workmanship has been first class, the two men worked to a high standard, from start to finish. Please give this company a try, I wouldn't hesitate to recommend them to family, friends & work collegues. 10/10 from me. Many Thanks Helen Woodburn More...

Reviewed on Google Maps

31 March 2019

We’ve recently had a brand new heating system installed by McRoberts Plumbing and Heating and we couldn’t be happier with the first class service we received. The work was carried out quickly, efficiently with no mess whatsoever. I can’t recommend them highly enough. Extremely satisfied customers. More...

Reviewed on Google Maps

1 March 2019

What can I say outstanding customer service!! Contacted the contractor and asked to go on to their boiler maintenance scheme. ...my boiler was not working correctly and due to it being a minor repair I wasn't charged anything extra....can't recommend this local business highly enough. I went to mcroberts due to a recommendation by a friend. Anyway Thank you so much it is a pleasure dealing with a competent contractor that doesn't rip you off More...

Reviewed on Google Maps

19 February 2019

Very pleased with how this company handled my boiler concerns. Initially, the call was for a faulty boiler but, turned out it was at the end of it's life and the cost to repair and get a new one later, wasn't worth it. A lot of companies would try and sell you new parts, or new boiler, without going the extra mile to try and fix the problem while there. The engineer did manage to get part of the issue sorted but it was short lived. I dealt with Robbie, the company owner, and he was very helpful throughout the process and follow up. I was given a selection of boilers to chose from, at various price points. No pressure to buy the most expensive. The installers were very helpful and explained everything they would do as they went. The boiler closet is extremely tight and it was a difficult job but the new boiler was fitted with humour. I wouldn't hesitate in recommending McRoberts to my friends etc. More...

Reviewed on Yell

8 February 2019

Richard came and saw, and his team of Craig, Taylor, Barry and Kerry conquered. Richard talked us through our boiler options when our old oil one blew up in a cloud of black smoke and steam. We opted for Calor gas and the day after the tank was installed the McRoberts team set to work removing our old system including the broken boiler, hot water cylinder, unnecessary pipes, pumps and wiring. They put the new quiet ATAG boiler in a more convenient location and left everything operating. They were the neatest and cleanest workers, tidying up all around. And it all happened over 3 days while we were away. No more smells and steam, just a wonderfully warm home - and at a great price with a 10 year guarantee. Thank you!! More...

Reviewed on Yell

21 November 2018

Just had my central heating boiler serviced by McRoberts Plumbing and Heating. Steven, the engineer, was professional and explained everything about the boiler service to me and was very helpful in answering any questions I had about the boiler. The work was carried out on time and he was a clean and tidy worker. I have used McRoberts Plumbing and Heating for several years now and would have no hesitation in recommending them to friends and family. More...

Reviewed on Yell

9 November 2018

Once again, an excellent service from McRoberts. I have just had some new radiators installed and the end to end service has been brilliant. From Richard who again did all the planning, quoting and communications to Craig and Barry who did the installations. Nothing s ever too much trouble and everyone is a pleasure to do business with. Any queries or questions after installation have been dealt with promptly and politely. I couldnt fault this company. Thank you all once again. More...

Reviewed on Yell

2 November 2018

First time using after a recommendation. Standard boiler service by Steven. Very friendly and poilite. Would definitely use again and reasonably priced.

Reviewed on Yell

1 November 2018

Steven came out today to clear out the condensate trap and condensate pipe from my boiler.He phoned ahead of time to let me know when he would be here, which was great as it meant I wasn’t sitting around waiting. He sorted the issue quickly and was very friendly.As for the price McRoberts charged, it was very reasonable.I’ve previously had a lot of other work carried out by McRoberts and I’ve never had any issues with the work or the price. I’d have no problem recommending them to family or friends. More...

Reviewed on Google Maps

31 October 2018

Have used McRoberts Heating before who provided great service.Faulty 2-port valve and boiler service required. Steven was the engineer - system drain down required. Seven completed the work quickly and efficiently, quality of work was of the highest standard.Steven didn't mind talking through things giving expert overview.Great job. More...

Reviewed on Yell

5 October 2018

We have used McRoberts for a couple of years now to service our boiler Kilmarnock. Great service! Steven was out today to service the system and his attention and service was first class.

Reviewed on Yell

2 October 2018

Had the guys at McRoberts in to do a full central heating system for a terraced house in June. From start to finish the job was spot on. * quoted accurately, speedily and competitively* work started and finished within timescale set * workers and admin side approachable and helpful* completed work was left clean, safe and to high standard. During the project I did make some changes to design and this was dealt with helpfully by all staff and priced realistically in the final invoice. For future jobs I will definitely by calling them first!!! More...

Reviewed on Google Maps

2 October 2018

Stephen was our engineer 2/10/18 for a boiler service. Top class customer service, friendly, polite and very informative. Highly recommended *****

Reviewed on Yell

2 September 2018

I’ve just had a new boiler and bathroom installed and I’m delighted. Richard did all of the planning work and gave great advice on space saving options as my bathroom is small. He was extremely patient when I changed my mind several times about what I wanted, he couldn’t have been more helpful and nothing was too much trouble. Sean, Taylor and Scott did the installations and they were all extremely respectful, friendly, professional and tidy. Communications from Laura in the office have been polite and professional also. All work completed to a high standard so thank you all. Ps. I note one of the previous reviewers comment on “fake reviews from family and friends”. I am not family or a friend, just a genuinely pleased customer. More...

Reviewed on Google Maps

28 August 2018

The company recently repaired my Combi Boiler. The service was excellent at very reasonable cost. The engineers were friendly and provided excellent customer service. McRoberts have repaired previous problems with the boiler with the same responsive service. I will certainly go to them again. More...

Reviewed on Yell

28 August 2018

our engineer Stephen serviced our boiler on 27/8 a very informative engineer ,kept us posted on all aspects of work being carried out,very polite and would welcome him back

Reviewed on Yell

15 August 2018

Just had boiler serviced by an engineer called Steven. Very friendly and professional guy, gave me good advice to maintain boiler and heating system. Job complete in good time and Price was fair. Also made aware of other services offered by company at competitive rates. More...

Reviewed on Yell

6 August 2018

Hi Laura & KellyI would like to thank you for your help in providing a new boiler in my house last week. Also young Taylor Davidson who I contacted through his brother Lee. I would highly recommend your company for any work I may need or anyone else in the future. Kind regards to allMalcolm Gadd More...

Reviewed on Yell

3 August 2018

Made a cracking job of my wee mums new boiler , job was done promptly and to very high standard, neat tidy finish also .. Thanks lads

Reviewed on Facebook

3 August 2018

Thanks to Mcroberts heating for the installation of a new boiler! Quick and friendly service from all the guys involved! Couldn't recommend them enough :)

Reviewed on Facebook

3 August 2018

We had back boiler removed and replaced with combi c/w 6x new radiators. This was a big job which was completed with great professionalism and work ethic. Over three days they worked non stop and kept us informed with progress and offered solutions to a few tricky issues that unexpectedly arose.
I would thoroughly Robbie and his team
More...

Reviewed on Facebook

3 August 2018

Very
very
relable

Reviewed on Facebook

3 August 2018

Top service and great job!

Reviewed on Facebook

3 August 2018

You guys proved yourselves with our boiler problems a year ago and thanks Robbie again for sorting this so quickly tonight. Love you guys. You have the best customer service in any line of work I have ever experienced. More...

Reviewed on Facebook

3 August 2018

Excellent service from start to finish. Boiler broke down on Thursday night , they came out Friday and condemned it. New boiler installed on the Tuesday. Thank you so much for fast and efficient work. More...

Reviewed on Facebook

3 August 2018

Excellent service again. Original quote for a boiler repair was less than another company, and then they ended up being cheaper again as they managed to repair one of the parts instead of replacing. Honest and reliable.

Reviewed on Facebook

3 August 2018

Excellent fast service especially at the weekend! Thank you!

Reviewed on Facebook

2 August 2018

Fantastic service during our new boiler fitting today from Steven. Would highly recommend.

Reviewed on Yell

8 November 2017

Have used McRoberts on a couple of occasions recently and always found them to be reliable, punctual, extremely honest and affordable. Will definitely use again and they are highly recommended by me. More...

Reviewed on Yell

9 October 2017

Serious and reliable company. Honest prices and work done on time and well. Absolutely recommended.

Reviewed on Yell

16 August 2017

Thoroughly recommend these guys, made a great job of putting in a new power shower and it wasn't an easy job! Also serviced boiler! Cleaned up afterwards and very reasonably priced. More...

Reviewed on Yell

8 August 2017

Fast response, diagnosed issues and corrected quickly ,Fast response, identified issues and corrected , highly recommend this firm

Reviewed on Yell

29 June 2017

First time I've had to call since taking my Boiler and Radiator cover with McRoberts. Got to say I am well impressed!, Phoned last night to say I had no heating or hot water, lad appears about 10ish this morning. The usual, need a part which was no surprise as my boiler is like myself, getting on a bit! and it could either be tomorrow or Monday. Course it's a gey dreich day and I'm cauldrife at the best of times... Soooo, gets a phone call about an hour later to say they had phoned round and had my part for me AND someone wld be with me in about an hours time to fit it. Sure enough, lad appears and I am now sitting like a wee toastie Anyone thinking of changing, these are the guys to go with, thanks lads. More...

Reviewed on Yell

27 June 2017

Installed a new boiler today, couldn't be happier will definitely use again, pleasure to deal with

Reviewed on Google Maps

14 February 2017

Robbie and his team are brilliant! They provide boiler cover and gas servicing for our rental property and have also carried out work in our own home and I can't recommend them highly enough. Robbie goes above and beyond to ensure that the work is carried out promptly and to a very high standard. Regardless of the time/day when I contact Robbie, he replies and couldn't be more helpful and pleasant to deal with. It makes such a lovely change to deal with a tradesman who actually does turn up to the job, does the job well and is great to deal with! More...

Reviewed on Yell

4 November 2016

After phoning Mc roberts to explain what had happened with our boiler they were out straight away and got all parts needed they worked very hard to fix our boiler and advised us to get a new one and made us a priority to come and fit our new boiler great bunch of guys very knowledgeable and highly reliable and so polite would highly recommend these guys to anyone unlike the other Ayrshire company whom I phoned who wouldn't even come out it took mcroberts less than an hour to come to our aid very pleased with the service

Reviewed on Yell

2 November 2016

most competitive quote we received by far and the guys who came to install the new boiler were great. very efficient, arrived on time, polite and well organised for a complex installation. very impressed by the next day visit to check all was working as expected. Thanks so much! More...

Reviewed on Yell

1 November 2016

New Boiler and radiators supplied and fit. Excellent service all round, very tidy job with no mess left at all.

Reviewed on Yell

18 August 2016

I have used McRoberts heating now many times, each time they provide workmanship of the highest quality, always arrive at the agreed time with fair prices. They have never let me down, I have recommended them a few times now and and they have gave a quality service every time. More...

Reviewed on Yell

Q&As

We love the feeling of satisfaction when we complete a bathroom and our client is over the moon with the finished job or when a customer has no heating or hot water and we get their issue resolved swiftly.

We have a vision to be the best at what we do and we are always reviewing our processes and looking at ways in which we can improve the overall customer experience. We wanted to take away the stigma of plumbers not returning phone calls, turning up late in an old banger of a van and covered in silicone! We keep in contact with our customers during the process of carrying out works and our staff are friendly, well trained and are well turned out in sign written vans and uniforms with our logo. We wanted to provide an excellent service in a professional manner to our customers and it's that vision that drove us to set the business up and continue to grow.

We will work hard to make sure any works you need carried out are to a high standard and solve any problems that arise as quickly as humanly possible. We're also not a fit and forget type of company we will maintain our works and come back for any future works you may have or help you resolve any problems that develop. We're always looking to increase our customer base and build and maintain working relationships.

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