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M

Matrix Moving Group

Guildford, Surrey

(12)
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Reviews (12)

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4.5/5

12 customer reviews

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28 June 2023

If you want a stress free move do not use Matrix Removals.
Disappointed in the extreme with the service received.
Unprofessional from the top to the bottom of the organisation (minus 5 stars if I could! )
Beware also that Matrix Removals are not a member of the British Association Of Removers (which explains an awful lot!)
Buyer beware!
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26 January 2021

Our removal day experience was extremely unsatisfactory. The service provided was inadequate and inefficient.
In spite of an initial survey carried out by Mr Monger, a Matrix Director, who inspected all parts of the property and advised that 2 vans would be supplied, one for the household goods and one for the garden, on the day a single van arrived. This was not the smart Matrix van seen in their publicity material but a Transport Company van with inadequate staff not wearing Matrix uniform and only one of whom seemed fully qualified.
On contacting the management they were most unreasonable and demanded extra money to provide another van. This made me feel threatened (I am a recently widowed octogenarian) and I appealed to my son who spent several hours of phone calls before a second van was provided with 2 more inexperienced staff. The job was not completed on time but luckily the new owners did not complain.
It transpired that having a director doing the quote was not the bonus I anticipated. He advised that 2 vans would be provided, that drawers would not be emptied and property would be respected. None of these statements were honoured, a single van was supplied, drawers were emptied willy nilly into boxes and personal belongings were not respected. The handling of my furniture was not professional and resulted in damage to an antique desk and other items.
The response to my complaints was unsatisfactory, claiming falsely that the volume was more than quoted for and no form of apology was offered.
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19 December 2018

Matt and the team were great to communicate with, accommodating last minuet changes to our move. Professional from our initial conversation to the final unload.

Reviewed on Google Maps

27 May 2017

Great service from Matt & Anthony and their team, made moving house completely stress free and would highly recommend.

Reviewed on Google Maps

18 May 2017

I highly recommend Matrix Removals for their expertise and constant assistance in a very difficult situation. Excellent problem solving skills in what seemed an impossible task. My mind was put at ease. All went smoothly and I can't thank them enough for their professionalism. Competitively priced too. Thank you very much. More...

Reviewed on Google Maps

18 May 2016

Highly efficent,fantastic service,5 Stars!!!!

Reviewed on Google Maps

18 May 2016

Fantastic move, many thanks would strongly recommend. 10/10

Reviewed on Google Maps

18 May 2016

I recently moved house and was recommended Matrix Moving Group by a friend. After some deliberation, i decided to take his advice. What a great recommendation it was!! MMG made what can be an awfully stressful experience, seem like a week away in the sun. They took care of everything from start to finish and were a pleasure to do business with. So here i am, recommending them to you.... More...

Reviewed on Google Maps

18 May 2016

Highly recommend this service. A friend referred me to Matrix to help with my parents downsizing move. Anthony and the team took all the stress out of the process and handled everything perfectly. They took the pressure off us, were always at the end of the phone when needed and lived up to all their promises. Many thanks from all of us! More...

Reviewed on Google Maps

18 May 2016

I found the service outstanding from initial contact through to follow-up post move. From our initial meeting, I knew I would be selecting your services due to the depth of information provided, understanding of our needs and total professionalism. You were so helpful and accommodating under difficult circumstances but never allowed it to dampen your positivity that we would be OK securing movers. The movers themselves were incredible. Quick efficient, courteous and again professional. They worked so hard on the first day, leaving minimal packing for day 2. On the move day they called in additional reinforcements to get us unpacked in good time.I would not hesitate to recommend Matrix Moving Group to anyone looking to move. I hope I don't need your services again, but if I do, I will be sure to give you a call :)Kindest regardsCharlotte Brown More...

Reviewed on Google Maps

18 May 2016

Faultless, professional service from start to finish. Would highly recommend.

Reviewed on Google Maps

18 May 2016

First class service, already recommended them to a colleague who is moving later in the year.

Reviewed on Google Maps