MANE Limousine

MANE Limousine

MANE Limousine locationNaperville, Illinois

(6 Reviews)
MANE Limousine Reviews

MANE Limousine Reviews

Review of MANE Limousine by Cheyanna Strusz
5 26/03/2018 Cheyanna Strusz

Mane limousine did my wedding on March 24, 2018 and they did a fabulous job! They were very patient with us as some events delayed us a bit as weddings do. I highly recommend this company for any special event you are having! And the prices are amazing!

Review of MANE Limousine by Ryan McGushin
1 09/01/2018 Ryan McGushin

Booked a one-way limo ride for the wedding party about 6-8 months before the wedding. Called three weeks before the date to confirm the reservation, they said they had it and we were good to go. (They almost made me feel dumb for calling to confirm).
Sure enough, they never showed up the day of the wedding. They said they never had a reservation for us.

Review of MANE Limousine by Dan Scharlau
1 27/09/2017 Dan Scharlau

I chose this service because I hadn't seen many reviews about people being forgotten on their pickup day, or being left deserted when they needed their service.... but that unfortunately happened to me!

When I called to have my scheduled pickup (which I had reserved almost a full week in advance), I was greeted with an inquisitive tone from a dispatcher that didn't seem to realize I had a scheduled pickup.
Once verifying I had one scheduled, I was informed that my vehicle was overheating somewhere and I would not have pickup.
And of course, you'd assume they would have sent another vehicle the MOMENT they knew the first was out of commission... but apparently that was not their first thought.
Instead, they thought that sending their other drivers back and not planning a backup was the best course of action.
And I was further shocked to hear the suggestion from "KEVIN" the dispatch, was to try hiring an Uber - for about 3X the price.
Not a good company when the first thing they do is not to try and fix the issue, but pawn you to another company.

I eventually did get my ride, over 2 hours late and more money out of pocket (because they made me keep calling back from a payphone and wouldn't take my information of where I was waiting!) - But overall, a terrible experience from a company that made it VERY clear they do not care about the customer.
The only way I got my service was to fight them every step of the way. I do not recommend this service.

Review of MANE Limousine by Daniel Clark
5 04/07/2017 Daniel Clark

Very accommodating service, extremely courteous and professional. I have experienced their service in the Stretch Limos, sedans and the Buses with more than expected results. I highly recommend Mane Limousine for any and all of your professional and personal needs.

Review of MANE Limousine by Jason Turner
5 17/05/2017 Jason Turner

After seeing the reviews, called Mane for our spring break trip. The kids loved the limo ride - what's not to love though. Prompt service, great driving, very pleased. Used them again for airport and back service on my own. Very reasonable rates for a limo too.

Review of MANE Limousine by Kelley Sheehan Sease
1 20/08/2016 Kelley Sheehan Sease

Mane Limo was the biggest cause of stress on our wedding day. About a month before our wedding, we decided to get separate transportation for the groomsmen to get to the ceremony. We scheduled with Kevin at Mane Limo who assured us that they would be at the hotel at 1:30 to pick up the guys. Well, when the groomsmen walked outside no one was there. They waited until about 1:40 and then called the company. Kevin answered and said the driver was on his way back from O'Hare and must have gotten stuck in traffic.

Why they didn't call us to let us know? Who knows. It was their first sign of terrible customer service.

He then said that they could have someone else out to us in 20 minutes...they must not do weddings a lot because I don't think most people have an extra 30 minutes to spare just waiting around before the ceremony. Around that moment, I , with my bridesmaids, walked outside to board our party bus (booked with a separate company) expecting the guys to be gone and I almost ran into the groom because they were waiting around for Mane Limo. Seeing each other before the ceremony would have been been extremely upsetting, but his dad detoured me at the last minute which was a relief.

The WORST part of it all was how unapologetic and dismissive the company was about the whole situation. They were extremely rude when we called to make sure they weren't going to run the card we had given them to pay. Not one time did they say "I'm sorry." No apologies were given whatsoever.

The groomsmen were standing outside with drinks and food to board the bus and planned to have some time to chill out before the ceremony. We didn't want to have to worry about leaving their cars at the ceremony spot either. Mane limo ruined it all... The groomsmen and groom had to ditch the food and drinks outside the hotel and had to run around to find cars to borrow from guests in order to drive themselves. It made their time up until the ceremony extremely stressful. Thank goodness we hadn't planned on using them for the whole day because I can't imagine what a mess that would have been. USE A DIFFERENT COMPANY

MANE Limousine

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