We are a Will Writing & Estate planning company
Wills, Trusts , Lasting Power of Attorney , Funeral Plans , Funerals Property protection, Disability Trusts, Free Probate advise.
Very happy with our service from tony. We ended up getting power of attorneys after just wanting wills because we felt confident with tonys services. Always available on the phone and guided us through each stage. Honest and reliable have recommended to friends and family. Many thanks paisley More...
Quite pushy on phone decided against
Dear Michael Ref: London Will Writing Review I am very disappointed you felt the need to leave our company a poor review saying we were pushy among other things. As a company we try very hard to provide the absolute best service possible and to ensure that anyone who consults with us fully understands the options available to them. The truth is that Over & 70% of people in the UK do not have a will, of those 30% of people that do have one it is estimated that 85% are incorrect and may in fact be detrimental to the beneficiaries. In short most people in this country die and leave their loved ones in a mess even when they had been advised to do a will. London Will Writing is dedicated to ensuring that our customers are not in this position. For that reason, I can assure you that we were not pushy with you at all, all we tried to do was protect your home against long term care costs to make sure you were fully aware of you are options. When we originally spoke to you, you said you owned you house jointly, I explained to you what you can and cannot do. Later when we spoke on a call you said you had done the will with an alternative company based on price. When I asked you if you had protected your home you said you didn’t know. You stated you still owned your home jointly, which indicated to me that the advice you received had not protected your home. As previously stated, it is our duty to make sure you have the best possible protection and do not accept that our attempts to educate were pushy. I can assure you that we pride ourselves on our services and unlike some other companies we give advice based purely on what is best for you. Yours faithfully Tony Gross London Will Writing.
I made a Lpa with them. All done within 8 days. Great service
Have used London Will Writing for my will And LPA’S found Tony very professional always has the person’s intentions at heart. Tony explained everything in detail so everything I wanted. Best value for money around Highly Recommended More...
We have just used London will writing. We found Tony Cross very efficient, and helpful. He guided us through our options and we chose what was best for our needs. We first went there in November and it has know been successfully completed. More...
Had a will written up by London will writing. Superb service very professional definitely recommend
Very happy with the service. Extremely friendly and knowledgable. Highly recommend.
We had a really great service from London Will Writing, second to none service and Tony is so easy to deal with. Would highly recommend.
Very happy with the service indeed. Well explained into detail. I got exactly what I wanted.
We found all our dealings with Tony were handled efficiently after we had been let down by another company. He was easy to contact whenever we needed him and got back to us promptly. He gave us a clear timeline of when things would be ready and did all he could to stick to it. Whilst there were a few small issues with the actual solicitors who drafted the wills Tony chased matters up so we could get our paperwork in order as quickly as possible. More...
Madge & Anthony
Our advice is please consider this if you decide to use this company. We used them in 2011 with no problems. This year we moved to Norfolk so needed to change our address to our Wills. At the beginning there was communication. We had to ask Tony to Chase the drafts. The drafts needed amendments & corrections. This is when we were met with silence firstly from Tony. STEP was added to our new wills which we didn’t know what this was, it was not on our previous Wills, so we asked Tony what this was and asked why we couldn’t appoint a solicitor in our own area and they were also supposed to provide us with a separate document about STEP administrative Provisions and surely it should have been sent with the Drafts. Why he chose to ignore these questions. All he had to do was explain and advise us. 10 days later still no response. We addressed an email to the Manager & Complained. We told them we no longer wanted them to do our Wills and return our original Wills from 2011 also our fee included Declaration Of Severance & asked if they had submitted this to Land Registry, this was ignored too. We have now appointed a Solicitor not a Will writing company to draft new Wills & to find out whether Londowillwriting and submitted the Declaration of Severance. They have not done this. Over a month has passed when we sent a complaint. I then emailed and said they have not submitted DOS and they should have the decency not to ignore this email & return our fee. Surprisingly they emailed back & asked me to contact Tony. Which we replied we did not want have any further contact. Still no fee or previous Wills returned, questions unanswered. Very unprofessional behaviour. Unfortunately we have tried to claim our money back through our credit card company, mainly the money for the DOS which was not achieved, but because Tony did not itemise the invoice we are unable to pursue. Very expensive lessoned learned. Please use a Solicitor who would act in a professional manner, you would be surprised our solicitors fees are less than what we paid Londonwillwriting for our original Wills in 2011. We are certain they will not ignore this review and come back with an answer that will make them look like they did know wrong. More...
We are sorry to hear that you were not satisfied with the service provided by London Will Writing. Customer service is an important part of our business. The STEP provisions are an industry standard which are recognised and used by solicitors or will writing practitioners throughout England. They ensure that your trustees and executors have the correct powers in order to administer an estate. With regards to the any corrections, given the sensitive nature of a person’s will, we of course always submit a draft for approval and any amendments are made to the satisfaction of our client. The Declaration of Severance is submitted once the will is completed, as is the usual practise, to ensure that the will correctly reflects a person’s wishes. To do so without a completed will could adversely affect that person’s estate. Again both the will and documents were all prepared for you as per your wishes.
Many apologies - must have been a problem with the phones. I've now got through & matter will be dealt with. So sorry
Tony was very professional and experienced, a great service all round. I Would highly recommend London will writing Waltham Abbey.
My mother recently called tony to arrange a meeting
The very same day he came to her home and advised her and myself professionally and made sure she understood absolutely everything
I would strongly advise everyone to call tony at london will writing and make a will
I had previous been
given quotes from other companies and this company gave me the best price ..
Dont let the low price
fool you as actually you will be receiving a lot more for your money
It's a shame about the one bad review and I would advise not to pay attention to it as you will be told exactly what to do and you can call tony at anytime if you have any issues
Clearly the mistake was made by the customer by not following the simple instructions given More...
Very responsive, very easy to deal with and good service
I have have been in contact with the above service for over six years. Mr Tony Gross has been the person that I have seen.
My experience has been good. I have been comfortable at expressing my needs and he has explained procedures and concerns I have expressed.
I now understand how important it is to include LPA
I have recently arranged my funeral plan and again I was happy with the service with the same person.
I would sincerely recommend their service.
They was very fast and helpful in doing my will.
London Will Writing exceeded all my expectations when it came to the difficult but essential, task of writing my will. They made every step of the process easy to understand and made sure I was 100% happy with everything prior to completion. I definitely recommend London Will Writing as they are sure to take care of you whatever your final wishes may be. More...
Tony gave us some very sound advice on both bequests and Power of Attorney. Professional and friendly.
Tony was very helpful and gave us some sound advice with regards to bequests and Power of Attorney laws.
If I could give them no stars I would...
Tony was a fast working and straight talking individual but failed to explain his part was only to facilitate taking down the details and payment for both Will and LPA. My details were forwarded to Abbotts Will & Probate Services who started off keen to write the Will and LPA but overtime I found them tardy with their responses to the point where I was ignored and had to make a complaint and request my money back. After investigating furtherI realised the LPA was not registered at all and my Will was still outstanding over a course of a year. I had to contact Tony again and was met with a rude attitude and then stony silence. Thankfully I paid with a credit card and was able to recoup my money back as both parties had failed to complete the contract under Section 75.
After this experience I urge people to think again if you're looking to use either of these companies More...
We are sorry this client felt the need to leave a bad review of our services. At London Will Writing we are serious about customer support and always try to resolve any amendments or issues in a timely fashion. To be clear, we believe this review is completely unjustified, the client had not been in touch with London Will Writing directly about this and you will see from the communication trails that the process was completely slowed by the client's failure to communicate in a timely manner. The client seems to have become very frustrated throughout the process by delays of their own making which has resulted in an unjustified poor review. This view is supported bythe client's bank/Credit Card issuer who have not reclaimed any payments stating that our company has not done anything wrong and have acted professionally throughout. In terms of the complaint about LPA Registration. The LPA is considered to be a completed document once all parties have signed their sections, The LPA doesn’t need to be registered to be completed but will need to be registered before attorneys can use it. There is an additional £82 fee for registering each LPA with the Office of the Public Guardian that is payable directly to them and when this was explained, the client chose not to tick the box to have the LPA registered, but rather delay it until it was required. There was no failure to register anything as there was no instruction to register it. To put the rest of complaint in context, and for the sake of clarification of the record I have outlined the sequence of events as we have them recorded. On 14th February 2018 the client instructions were received, and a draft was produced by Abbots. Following a number of client amendments, on 21 March 2018 an updated draft was sent to the client for signing. Time passed and we did not receive any communication regarding the outstanding draft. There was a number of unanswered phone calls in the interim before we sent a written chase up letter on 9th July as we still had nothing back regarding the amendments the client requested. On 16th August the client contacted us and spoke to an advisor who arranged a return call for the following day, once again this call went unanswered. We were then back in a position of awaiting the client instructions. The next communication we received was on 16th October where the client asked for further amendments, we responded on the 17th reminded the client we were waiting on her sign-off on the amendments they requested and asking again if the current draft of the will could be finalised. Further client amendments were requested on 18th October and the following day we clarified the requirements before receiving the client responses on 21st of October. We then set about creating the new will based on the 4th set of client amendments. We then sent the final version of the Will on 14 November 2018 while still waiting to hear from the client about some property details that had not been forthcoming. The final paragraph of that last communication reads "I await the address for the property you own with your family so this can be included in the Will and the final version can be sent to you for signing". To this day this has not been supplied. Now all the facts are here for anyone to decide whether the 1 star review is justified. For the record London Will Writing will always work with clients to get the best possible solution for estate management whatever their circumstances and pride ourselves on responsive customer service. Our behaviour and that of anyone acting for us has been professional throughout, remember this client did not speak with London Will Writing at any time, the first I personally knew of this complaint was on receipt of a communication from the client's bank/Credit card company who found in our favour.
Tony was great. Highly recommend using him. Was straightforward and covered everything with us thoroughly.
Tony was very good pointing out all the things I didn't know. I would recommend London Will Writing to everyone who needs too make a Will.
Good, friendly and helpful advice. Was able to answer all of our questions. So that we fully understood everything we were committing to.
It was very fast and easy to make my will I’m very happy with the service I received
Excellent Service,very knowledgeble and answered all my queries to my satisfaction. Wold definetely recommend to friends.
Punctual, very helpful and friendly service. Many thanks.
Very good experience, Tony Gross was very professional and helped me with my will and PoA. He took time to carefully explain the process and was very supportive. Definitely recommended.
A great all round service. Tony helped us a lot to sort out wills for myself and my wife. He came round to our house and walked us through everything, and answered all our questions professionally. He's saved us a lot in reducing some service charges too. Highly recommended! More...
London Will Writing have done wills for me and my husband. They made it nice and easy and visited us to do it and explained everything in detail. The price was well worth it compared to what my solicitors and bank wanted to charge.It feels good to have it sorted so if you need a will - they are very good. More...
Exceptional service from London Will Writing. I have dealt with them for many years. Myself and my family all have our Wills sorted out with minimum fuss. I even got a funeral plan recently. Very happy with their efficiency and attention to detail. More...
I have had several services from London Will Writing and found Tony to be knowledgeable and friendly on every occasion. In fact he saved me from making a huge mistake which would have cost my family dearly had it not been seen. I highly recommend both Tony and the company for any estate planning or will writing services you need. Thanks Ken Pride More...
Very straightforward and enlightening.
Very Good Service and Tony was very informative and clear in his experience with empathy and supportive.
A fantastically efficient service. Very informative and provided suggestions to make the whole process very easy to complete to my exact requirements. Many thanks indeed.
Mrs Lilian C
I went to see Tony Gross, Estate Planning Consultant for a new Will. He was very informative and gave me lots of advise which I found very helpful, very easy to talk to and honest. I would recommend him 100% to anyone. Very reasonable price. "Thank you Tony". More...
London Will Writing and their Estate Planning Consultant Mr Antony Gross, with one home visit, have given my wife and I peace of mind at last. Too long we have been putting off the need to make our Wills. Our meeting was relaxed and Mr Gross demonstrated great knowledge and understanding of our needs and advised us accordingly with professionalism. Would highly recommend. Karen & George B. More...
Tony Will was excellent. the moment I spoke to him from day 1, he kept the correspondence. Explained things to the point and managed to win a client. Shall wait for the rest of work to come. Smart adviser... More...
Good communication for my mum , explained matters clearly kind and pleasant manner. Highly recommended.
I have arranged an appointment with this Pro, very pleased with the service.
Quick response and brilliant advice. Effortless.
Excellent service would definitely recommend this company . The company were efficient and dealt with my enquiry and legal documents very swiftly and occured no problems . Everything was explained in great detail and the staff were very polite and very helpful . Will be using London will writing for any future legal requirements . More...
Very professional and helpful. I would recommend them.
Excellent, very informative meeting
What a great customer service, very professional quick response . I will definitely use them again.
Very pleasant and very helpful very good service
It was quick and easy the representative was easy to talk to and listened
My father, Roger Mansfield used your service recently. He found you friendly, professional and would certainly recommend you with no hesitation. Thankyou so much!
All made very quick easy and straightforward.
EXCELLENT SERVICE Tony was very professional and spot on with the service . I can fully recommend him
excellent service, Tony was very professional and helpful. would fully recommend.
I found London Will Writing very helpful. Everything was explained very clearly, and the services suggested were what was right for our situation. Good advice given.
Phil & Jayne Southwell
My wife and I found Tony to be most helpful, knowledgeable and above all friendly and easy to talk to. We subsequently saw him again with My wifes Mother where he advised and completed a Will which also protected her home from long term care costs. Excellent all round.
Sound advice clearly given with efficient follow up.
I recently used London Will Writing to create a mirror will. The rep (Tony) was very helpful and not at all pushy. In fact if anything i was a pretty difficult customer but he was the model of patience and explained everything i needed to know to make the right decision.
I can reccommend them wholeheartedly and Tony personally. I now know more about Wills than i ever thought possible. More...
I found Tony at the London Will Writing service to be very efficient, easy to follow and friendly. I would recommend this service to any of my friends and family.
Friendly, professional and extremely efficient., I have used them and recommended them to several family members. I have a Will AND a funeral plan (always good to be prepared) and my experience with the staff at London Will Writing has been positive. I would especially recommend Tony Gross, he has been so patient and understanding with such a sensitive issue. Thank you so much! More...