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Reviews (23)

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S
22 August 2019

If your looking to pawn or sell this is the place to go for the best price. There team takes there time and make sure you get the most for your item. A Great team and place you can trust. More...

L
30 June 2019

I've had some unfortunate moments in my life and had to utilize the pawn shop, I'm always greeted with a big smile, and everyone is very professional, Meghan, (I believe that's her name) goes out of her way to get me the money I need. ....They take a bad moment in my life and always turn it into a great experience....thank you More...

R
20 May 2019

Awesome place to go. They truly care about their customers. Would highly recommend

S
27 April 2019

I purchased a rare antique pocket watch from an estate, I negotiated that the final sell be contingent on my ability to confirm the authenticity of the metal content. The seller agreed, with the caveat that the testing be performed without utilizing any methods that would alter the piece (traditional medal verification often involves filing into the item in question and the use of acid for verification), I was given a week to perform the determination. I called a vast amount of high-end jewelry stores, searching for one that uses an x-ray process that could provide me the information I needed, I was referred to Loan USA. I was helped by Megan and her staff, whom was accomdating and told me to bring my watch and they would test it for me, free of charge. Loan USA was extremely helpful and accommodating in its efforts to aid me in my ability to determine if my purchase was authentic. Loan USA’s customer service is why I traveled from Connecticut to their location in Springfield, Massachusetts, and why I would recommend them to others based on my experience. I’m already planning my next trip to their location to purchase my next treasure, their wonderful customer service and selection of products seal the deal for this satisfied customer! Sincerely,A grateful customer More...

C
27 January 2019

When visiting the casino, my wife and I wandered into this establishment with every intent to browse only and to our surprise we were met with a pleasant and informative store owner, we think her name was meg, with a warm welcome to the downtown area, and a crash course on diamonds by her son. Clean establishment. Will be back for an engagement ring. More...

P
29 September 2018

Good place for lones

N
30 August 2018

Awesome experience, courteous and friendly staff despite the reviews. Sometimes we don't get what we want in life for things we feel are valuable however, childish tantrums and attempting to destroy a well respected establishments reputation that worked hard to get where they are isn't the way to do it. First off, ebay or google what your product sells for at lowest price. I worked in loan shops and although it's not a pleasant feeling not being able to meet people's expectations there's still a business to be ran. It is for profit not for loss.With all said Saturday I was there before they closed and swore she told me 40 cents but it was a laughing matter we enjoyed and will bot be the last time i go there in Springfield, Ma. Very respectful people More...

J
27 May 2018

Wasn't sure what to expect , but it was a GREAT experience ! The blonde lady turned my bad situation into a good one . Hope to buy from them at some point ... Great Prices and selection !!!

M
27 May 2018

They have the Best prices. And everyone is so friendly and helpful. I would recommend everyone who needs a loan go to loan U.S.A

G
27 May 2018

Checks Cashed great Service

A
1 November 2017

Josh helped us with an engagement ring and we both couldn't be happier with it. We are both post-grads with hefty student loans, so there is no way we could have afforded as nice of an engagement ring without Loan USA. The entire team of employees was very helpful and patient while I lamented over every decision. I now recommend them to everyone! More...

M
27 May 2017

I've been going there for over 10yrs and always had great experience and fair loans on gold.

J
27 May 2017

I have done business with them several times and I had nothing but great experiences with them. The Lady (that I am assuming is the owner), is a sweetheart. I'll do business with them again and will recommend to family and friends. More...

J
27 May 2017

I went in a few days ago to look at and purchase some jewelry; I was greeted by a young man with a beard who was extremely helpful and professional. The layout of the store is simple enough that it isn't hard to find anything and there are a lot of Good items here. Overall I was happy with the customer service and the quality of the store. I've already recommended to friends. More...

N
27 May 2017

Awesome place to buy jewelry.

C
27 May 2017

(Translated by Google) You can buy oh pawning your appliances, jewelry, musical instruments and more.(Original)Puedes comprar oh empeñar tus electrodomésticos, Joyas, instrumentos musicales y mucho mas.

J
22 October 2016

Extremely good deals!My experience at this pawn shop was amazing. The customer service was pleasant and immediate. I didn't finish walking through the door before I got some attention. My office was in need of a projector, and I stopped by to see if they had any, they had a few on hand. They had many laptops and tv screens and even tablets, all playing the same film, zootopia, (which is a pretty good film). The projector came at an incredible deal. It was in perfect condition, came with the necessary cables, a remote, and even a carrying case! Seuz , the man who had assisted me in this process, was very kind and polite, and helped me buy the amazing Mitsubishi projector for an incredibly low price. Later I found out that the projector I had purchased for $180 is one of the best in its market, retailing at $1300! I left Loan USA as a satisfied customer with a new projector. Well deserving of the 5 stars. More...

M
27 May 2016

I love my experience with them. The people that work there are trust worthy and very friendly. I have no issues with the time EITHER!!!!!

M
12 August 2015

I went into Loan USA looking for a diamond for an engagement ring. When I walked into the shop I had no idea what I was looking for, or what a pawn shop could do for me. What I found at Loan USA was a team of extremely helpful and knowledgeable experts. They talked me through everything from what to look for when selecting a diamond, to how to figure out my girlfriend's (my now fiancee) ring size and how to select the perfect setting. I know I was a nightmare of a customer, but both Carl and Josh were incredibly patient with me as I waffled back and forth on every detail of the ring. They worked with me as I looked through catalog page after catalog page of engagement settings and finally got the perfect diamond set in the perfect ring for an incredible price. Not only did my fiancee say yes and that she loves the ring, but she get's nonstop comments about how beautiful and perfect it is even from complete strangers. Thanks guys, we will definitely be back for the wedding bands! More...

J
29 June 2015

Never being to a pawn shop before, my only impression of pawn shops were what I had seen on TV.  The employees were very helpful, informative and patient when helping me pick out an engagement ring.  The whole time I was in the shop I felt at easy as what I was looking for was always the priority and the employees worked extremely hard to keep it that way. I walked out of the store with all of my questions answered and then some! I felt extremely confident with my purchase and would recommend them to anyone. More...

S
11 December 2014

When I walked into Loan USA I was blown away by their inventory. I was in the market for a new watch. The gentleman behind the counter was able to show me a range of makes and models tailored to exactly what my desired needs were. The Tag I walked out the door with surpassed my expectations. There are no doubts in my mind that the next time I am in need of jewelry at a great price Loan USA is my store. More...

A
25 August 2014

I'd never been in a pawn shop before I stepped into Loan U.S.A. and I had no idea what to expect. The employees are very nice and helpful and I was surprised by how great the merchandise is. I have purchased several pieces of incredibly nice jewelry and electronics from them and each item has been great quality and an even greater price. I dropped my iTouch down an elevator shaft and did not want to pay full price so I went to Loan USA and got a great deal the same day. Great store! More...

M
27 November 2011

If you go to Loan USA, ask for Carl.  Carl is my main guy for precious metals, estate jewels and tools.  He's great with customers and competitive on prices.  Would recommend to anyone.  Have bought all types of stuff from him in the past and will continue to do so.  Damn good prices on melt, too since he does some of the largest volumes in the state.  Five star service, pawn shop prices! More...