London
Contemporary furniture store in London, providing the highest quality Italian designer furniture & interior design services
27 customer reviews
Matteo
Good quality products and less expensive than other companies. Would definitely recommend it.
Stephane
Excellent service, a bit of delay due to the supplier but worth the wait
Jennifer
We ordered some lights. Waited six months - received the wrong lights. It’s now 8 months later still not had a refund, Terrible customer service.
Marco
We have bought our bedroom and few items of our living room from LivingSpaceUk Islington branch. Long story short, it is a shop that has a very good quality furniture but that unfortunately does not provide the level of service you expect when you are paying such a premium for your furniture.
The level of service provided could be acceptable for a cheap street brand but not for LivingSpaceUk which is charging an hefty surplus on their pieces. I will summarise what went wrong for us. Everything worked smoothly up until the point we left the 50% deposit and placed the order. At that time they gave us their T&Cs and asked us to review, sign it and return back to them.
1. The terms in the T&Cs were completely different from what it was promised to us at the point of sales. For instance:
a. The architect,who took care of us promised us that they could store our furniture free of charge for whatever time needed. This was a pretty important point for us as we had bought a new built and we could not predict in advance when the flat would be finished. When reading the T&Cs it was clearly stated that only the first week of storage was free of charge and that after we should have paid for every other week that LivingSpaceUK needed to keep our furniture
b. In the T&Cs it was clearly stated that payment (of the remaining 50%) needed to happen 7 days prior delivery. The shop asked us to pay the remaining 50% in July, aka the moment we placed the order, whereas the delivery was in September. They then basically blackmailed us that production wouldn’t start until we would pay the remaining amount and hence if we wanted the furniture in September we needed to pay by end of July. Again, completely different than what it was promised us and what it was written in their own T&Cs.
2. When I called the branch to understand why T&Cs were different than what we got told to us during sales the replies from the branch manager were absolutely disappointing, firstly telling me that “Nobody reads T&Cs” and that they are standard and cannot be modified and secondly blaming her own personnel about what happened “I do not know why Chiara promised you this, we do not promise this type of things to our customers”. I am afraid the whole phone conversation looked very unprofessional and I would preferred that they would have just sorted my worries and then deal with their internal issues on their own.
3. Cherry on the cake, after waiting 14 weeks for delivery, they have delivered us the wrong items, hence we needed to wait another 14 weeks for a new production order.
Absolutely to avoid if you do not want to be stressed about your furniture and you would like a smooth and professional service.
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Andrea Sander
I would recommend this store to anyone who is refurnishing his place and needs more than one product.
I had my living room done at no stress, the design team was helpful and knowledgeable.
I had to wait a bit more than expected but in the end i was very pleased with the result.
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Stephen
excellent service from the design team and the fitters. My wardrobes have been fitted to perfection, just one shelf arrived damaged which is being replaced
Simon
I love this store. I have received my furniture and it looks even better than expected ! Very happy with the service
Robert Stark
Still one of the best furniture providers in London.
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Gianluca Scutari
good place in the area
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Mick Rimmer
My wife and I dropped in to the Fulham showroom on saturday, mainly looking for a new sofa but the staff were so helpful and gave us fantastic ideas far better and more practical than our own that we're now planning to refurnish our entire lounge and maybe bedrooms too. We ordered a configuration of the Air Sofa to fit into the corner of our lounge an a storage unit for our TV and gadgets by the same designers. Incredible furniture and inspirational staff, we can't recommend them highly enough. More...
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Lucas Purney
I had a great overall experience with this company, I'm happy with both the service I received and the quality of the final installation. I'd definitely recommend Living Space More...
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Flo White
I'm not sure where the negative reviews are coming from... This company are by far the best for products and service I've ever come across and believe me I'm very particular.
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James Burnett
Cool
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Katherine Vaughan
Excellent service from start to finish. Highly recommended.
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architectural_tour_london Instagrammer Mike Behar
Smart place
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AUDI RS7 RS7
Great
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Mike Behar the Instagrammer
Smart place
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Karen Gaydon
Modern, high-quality products and a very personal and attentive customer service.
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Anh Chu
We purchased numerous items of furniture from Living Space (Baker Street) and found service to be both attentive and professional. Erika (interior designer) came to view our property to better advise on furniture options and did a fantastic job. We are very happy with the results. Delivery and installation is expensive compared to other high end furniture suppliers but is an absolute must. The installation team were highly professional and did a great job. Would highly recommend Living Space and cannot wait to use them again. Thank you Living Space team! More...
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Rizwana Shaikh
We moved to London and were looking for a store to furnish our entire flat.This store has a beautiful, large selection of furniture to fit all styles and tastes. The sales staff especially Stephane has great design experience and he confidently shared his ideas about mixing pieces and colours to build the room.The staff cares about their business and cares about their clients, making a big difference. I am very happy with all my purchases. This is my new go-to furniture store in London. Love it! More...
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Maria garcia
Amazing showroom in an amazing location. Very elegant furniture and even better service. Thank you so much for helping me out with the decoration of my apartment. Amazing outcome! thanks
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Natacha Godin
We used Living Space to create shelving and storage space in our apartment and we could not be more satisfied with the designs and the quality of the materials used. We were offered great service and we would definitely recommend to anyone seeking high end furniture designs for their home. Thank you Living Space (especially Erika)! More...
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Sebastian Raedler
Great experience: Erika & her team helped me furnish my new flat in Bermondsey - and their inspired Italian-style furniture made an already-delightful space even more delightful.
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Michael Dugdale
Living Space helped design my living room and gave me some brilliant help and ideas. Very happy with them.
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John Dugdale
Perfect interior design - thank you Livingspace - would recommend and use agian
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Karen Gaskell
First time buying a set of chairs and dining table for my new kitchen, and it certainly won't be the last. The quality of furniture was great and they have a massive selection to choose from. I was kept informed of the process all the way and they made it a totally stress free experience. More...
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Charlie Prynn
My sofa and chairs are perfect. I love the quality and the design. My status of having 'excellent taste' has been confirmed, and for this I thank you.
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