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Lighting Superstore

Paramus, New Jersey

(33)
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Reviews (33)

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4.5/5

33 customer reviews

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3 August 2023

I never post reviews but this has been a very frustrating experience. I purchased an entry foyer chandelier…our electricians hung it up only to discover that it was completely defective (4 lights werent working and the wires were all mixed up). I told the store that you gave me a defective unit and it needed to be replaced. I also told them that my electricians are going to charge me to remove the broken unit and hang up the new one. The store sent me a new unit and said we will “work with you to help cover the electrician fees”.

A few weeks later , Jeff (the sales rep) said they can’t help with the fees and that I should contact his manager Gary to discuss further. I emailed and called Gary a number of times and didn’t hear back once. zero acknowledgment, zero answers, zero help. I reached out to Jeff again who completely stopped answering me. Now I’m out of pocket an extra $300 because they sold me a defective unit. Terrible customer service. Buyer beware, do NOT buy anything from this place.
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15 December 2019

Nice selection of lightning options for any room

Reviewed on Google Maps

10 November 2019

Very helpful and informative

Reviewed on Google Maps

4 October 2019

Very helpful and great customer service.

Reviewed on Google Maps

28 August 2019

Lighting Superstore has a great selection and great salespeople.

Reviewed on Google Maps

23 June 2019

I have down business with this store 3 times, now, and each time I have come away very satisfied.  The team there is patient, and try to understand what your needs are.  Then they will make suggestions that fit your criteria-- but at the same time they are not "pushing" to make a sale--  the best kind of shopping for my taste.  I worked with David- who could not have been more helpful!  A pleasure to work with.   This place is a keeper for your lighting needs. More...

Reviewed on Yelp

27 May 2019

We did some renovations on our Manhattan apartment several months ago. The help we received from Robert in this store was well above top notch. He had helpful suggestions, always got back to us right away, and made sure items were delivered quickly. We were impressed with his knowledge of how the light fixtures needed to be installed, and he even took the time to walk our electrician through some issues he was having. We couldn't have found a better place - with wide selection - or a better person to work with on our lighting fixture needs. More...

Reviewed on Yelp

21 February 2019

I was in the market for some light fixtures and stopped by this store. David greeted me when i came in, showed me around, and steered me in the right direction when it came to making a decision. He helped me with all my lighting needs. Friendly, knowledgeable, and provided excellent customer service. Highly recommend! More...

Reviewed on Yelp

10 December 2018

After having shopped in another large lighting store in Paramus as well as a couple stores in PA, my husband and I came here. Rob answered all our questions and worked with us as we selected many lighting fixtures and 5 different ceiling fans. His customer service skills are exceptional and the best I have ever experienced. Throughout the buying process he stayed on top of every detail, staged our order when it came in and assured it was all labeled by room when he packed it in my car. Great 'supply chain' service. Excellent work Rob!!!  5 Stars, well deserved. More...

Reviewed on Yelp

25 November 2018

I was in the market for new lighting after painting recently. After visiting many other retailers and looking extensively online. I opted to place my order with the Lighting Superstore for three Murray Feiss fixtures. I was completely satisfied with the purchase journey from beginning to end. David, the lighting consultant that I worked with, was knowledgeable and offered great suggestions. His followup was great. In fact, I just ordered new lamps for the living room based upon my first experience and I have been equally pleased. Ask for David ... he has a great eye and really puts his customers first. More...

Reviewed on Yelp

19 October 2018

Good prices and customer service. I was missing a mounting plate, and when I called, they were able to contact the manufacturers right away and order me one. No hassle!

Reviewed on Google Maps

19 September 2018

Lots of choices. Prices were competitive with other stores. The distinguishing factor was the help. We got excellent assistance in looking at and shifting through all the choices. Kim, who helped us, even called a couple of manufacturers to see if they offered certain options. More...

Reviewed on Google Maps

19 August 2018

They have lots of lights.

Reviewed on Google Maps

19 August 2018

Great selection of lighting, and I love how much of it is customizable. Fast turn around for custom pieces too!

Reviewed on Google Maps

19 August 2018

Attentive staff. Prices are very competitive, and selection is good. I like this store. There are plenty of lighting showrooms in North Jersey full of outrageously styled (and priced) stuff you'd actually never buy. This store is full of samples that are actually sensible and practical. More...

Reviewed on Google Maps

19 August 2018

I had such a great experience with Lighting Superstore that I felt compelled to write a review. I visited a few other local lighting stores before coming here and they were the most helpful in helping me figure out what lighting fixtures would work best for my house exterior. I needed  7 different fixtures and especially needed help figuring out a hanging pendant for my entry. Pat was so great to work with and helpful at pricing out different options. When I finally had measurements for the hanging light from my contractor I emailed Pat to place the order. She was away on vacation but responded to my email the same-day (while away) and she had Rob, another lighting designer, reach out to me to finalize and place the order. The fixtures came in in a few days and they called me to let me know they were ready for pick up. Buying process was super easy and to top it off they were significantly better priced than other stores and websites I checked. More...

Reviewed on Yelp

19 July 2018

Lumitless choices

Reviewed on Google Maps

3 April 2018

I had a phenomenal experience in Lighting Superstore today on every level and had already visited at least 10 other lighting stores in NJ & NY.  I'm also an educated and discriminating customer and was compelled to write this review because my experience was so outstanding.Rob helped me for several hours to select and purchase bathroom lighting - sconces and recessed lighting.  He is the most knowledgeable salesperson I've encountered in a lighting store to date both in terms of his technical knowledge and his true desire to deliver products that met my very precise vision.  While the selection of fixtures on display varies from store to store, Lighting Superstore has one of the most extensive selections of bathroom sconces I've seen at all the competitors, even in stores that are physically larger.In addition to being very particular, I'm also mindful of price especially with all the online competitors and I must say Rob offered prices that beat anything online...I was incredibly surprised to learn that after the fact.  So, not only did I get to see what I was purchasing in person which is so important with lighting, I was given extraordinary information and guidance and I got fantastic prices.All around, an experience that beat my wildest expectations.  And I was surprised at some of the negative reviews as the 2 other salespeople in the store were extremely pleasant and helpful to those customers they were helping.I strongly recommend visiting Lighting Superstore for your lighting needs and plan to return to do my kitchen and outdoor lighting. More...

Reviewed on Yelp

19 July 2017

Fantastic selection and even more online. Friendly, helpful staff

Reviewed on Google Maps

19 July 2017

Very robust selection! The staff was helpful And offered to better a price match if I found something i liked elsewhere. What they don't have in store, they can help you narrow down or find what you're looking for in their extensive catalogs. More...

Reviewed on Google Maps

19 July 2017

Looks small from the outside. But large selection of lighting on the inside.

Reviewed on Google Maps

19 July 2017

I was delighted with the style and selection but more, so I was so impressed with the customer experience. In today's market, not many people take the time to tailor their guests experience yet, I left feeling as if I had my own "expert lighting consultant" which took away all the worry! This is a World Class establishment.... More...

Reviewed on Google Maps

19 July 2017

Hands Down The Best Store For Lighting and Fixtures. I recently Purchased a house and Went to the Bigger stores like Lowes and Home Depot to get all of what I needed and found it very Hard to get anyone to help me with offering good advice. When I walked into The Lighting Superstore a Gentleman Greeted me ( I apologize for Forgetting his Name) and Offered to help me find what I was Looking for. At no point of time did I feel Rushed or Pressured In Fact I was able to make my own Decision after receiving very good hands on input on the Products I was Looking at. I will be Referring my Friends who will be Purchasing their First home Next Month. More...

Reviewed on Google Maps

31 May 2017

I went in to the lighting superstore with my wife to get new bathroom fixtures! We amazed   at the selection they had! Selection is not the only thing that separates this store from the rest. We were helped by an amazing fellow named Rob. He was professional, knowledgeable, and passionate about the products that he was showing us. We couldn't be happier with the selection we made! As a business owner, I recognize rock star talent! And lighting superstore has a rock star named Rob! More...

Reviewed on Yelp

20 April 2017

This has been my go to store for the past number of years when looking for lighting fixtures, ceiling fans, etc. Walter has been great in not only providing design ideas but in also getting me the best price. I tried another lighting store on RT 17 north (either USR or Ramsey) and you cannot compare the service I received at this store with theirs. More...

Reviewed on Yelp

24 October 2016

Went in looking for a chandelier for my foyer. Very impressed with the showroom - lots to choose from, beautiful layout. Found the perfect chandelier! Very pleased!! Would highly recommend. More...

Reviewed on Houzz

26 September 2016

I would highly recommend this lighting store to anyone who needs real professional lighting help. Lighting Superstore has a terrific convenient lighting showroom right off of route 17 in NJ.

Reviewed on Houzz

20 September 2016

If your a female and love to redecorate your light fixtures this is the place to go! They have a beautiful selection of lights and bulbs for any home. I am extremely satisfied with the prices and customer service. Angie was very attentive, also knowledgeable with accommodating my order. Great job and thank you again! I will be back! More...

Reviewed on Yelp

8 September 2016

Was extremely satisfied with the selection, prices and most importantly with the sales person, Angie!  She was extremely helpful, knowledgeable and very polite so much so I actually drove from Westchester County just to go back and purchase another light from her!!

Reviewed on Yelp

19 July 2016

I purchased my chandeliers from here and all my ceiling fixtures. The staff is always pleasant and out going. I have gone back to purchase light bulbs and they still have my info on file! Great prices too!

Reviewed on Google Maps

5 April 2016

I have purchased from this store twice within the last 3 months, once in person and the other a phone order. Rob handled our purchases each time. He was very helpful with recommendations and the transactions ran very smooth. I would highly recommend this store, their prices are very competitive and if you cannot find it in the store, they are more than willing to assist you with looking through their numerous catalogs. More...

Reviewed on Yelp

23 July 2014

Best lighting store ever! If you know what you want they can order anything for you and prices are fabulous.

Reviewed on Yelp

8 May 2008

I went in to look for brushed chrome vanity fixtures, found them in an interesting transitional setting that I had not seen elsewhere (pineapples) ended up buying a low key chandelier and two gorgeous sconces for other areas in my home that needed a fixture. I accomplished this in 45 minutes and i believe this was as a result of the my salesman knowing his merchandise and understanding my taste and style. I had a great experience. Prices were average - high but did receive a discount because i asked for one. More...

Reviewed on Insider Pages