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Reviews (578)

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Shane Mansfield

12 July 2019

Great Pro company well dressed curtious friendly staff and Tnx Aron,Willy Andrew and Phil. You are truly pro installers We have had HH replace our Water system, fireplace, gas line to our pool heater, and new Furnace and AC. Its cool now. Lol

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Al Jones

11 July 2019

Aaron and Will did an excellent job installing the new Air Conditioner and providing details of the product. They arrived on time and provided great workmanshipThank Haven on a job well done.Al

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Stella

11 July 2019

We had PD come to my parents house to discuss new AC options and he was awesome! He answered all of our questions, addressed all of our concerns and made my parents feel at ease about buying with your company. He’s a great addition to your team! More...

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Erin O'Leary

11 July 2019

Excellent staff and customer service! Would thoroughly recommend this company and I will use their services again in the future! Very impressed!

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Drake Murphy

11 July 2019

Great job done by Devon and Matt M!

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Pete Hansen

11 July 2019

We had Danny come to inspect our old a/c unit. Very polite and knowledgeable. Very thorough explanation of it's condition. Went above and beyond. Had new a/c installed. Work was done neatly by Matt B. and Rob. Very pleased with all the staff. More...

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Andrea Schwartz

10 July 2019

We recently had a new air conditioner installed and the technicians (Andrew and Phil) were fantastic! Very professional and friendly service! Bill (who did our quote and set everything up) was also excellent! Definitely recommend this company! More...

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Rob Bertrand

8 July 2019

Our A – Z experience with Haven Homes has been outstanding and we would hire them again. Lloyd did a great job outlining the options for transitioning our HVAC system from oil to propane. Moreover, he reached back directly with the OEM to answer some of our in-depth question. Brad and Pat were the install team and it was refreshing to see people take pride in their work and care about customer satisfaction. I was seriously impressed at how much care they took navigating the old heavy furnace, water heater and oil tank up the split entrance without incident. Little touches of drain venting, securing lines, sealing the holes left from the oil tank did not go unnoticed. They did an excellent job fitting the new system into the existing duct-work. Overall, very helpful, knowledgeable, and a pleasure to work with. The A/C unit has proven meet the demand of the current heat wave, something our previous system never could do from day one. The variable speed furnace is quiet and actually very fun to listen start up. Overall much quieter and cleaner than our previous system. More...

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Sebastien Boulianne

6 July 2019

I had a great experience with Haven. They were quick to respond, friendly and sent staff to help with my problem immediately. Gary was helpful and helped fix something that another Kingston company had overlooked. I would definitely suggest Haven Home Climate Care to any with HVAC issues. More...

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Terri Kennedy

6 July 2019

I would highly recommend Haven Home to anyone looking for a heating system. Donald came up with a great solution for our home to eliminate electric base board heating without major renovations. Matt and Devon arrived when they said they would (not a 2-4hr window) and were very friendly and professional. They worked hard and were committed to getting the job done well. This included them staying into the evening on a Friday with a third member of their team (Steve) coming to assist, all to ensure we had hot water before they called it a day. This impressed us the most - they went above and beyond to make sure their equipment was operating/installed to their standards, which in turn left us happy customers. Thank you for working so hard Matt, Devon and Steve! We are enjoying our hot water and laughs about the citizenship stories. More...

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Candi Meade

5 July 2019

Donald, Matt M. & Devon were absolutely awesome to deal with! They were very professional, polite and knowledgeable. The job was done very efficiently and effectively :o) Even my little Chihuahua (Bruno) loved them! I would recommend this company, and especially this team, to anyone!!!! More...

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Janet Melanson

5 July 2019

We have been customers of this company for twenty years. We have regular cleaning/checkups and maintenance of our furnace, a/c and fireplace by their excellent , professional and competent staff . We would certainly recommend them to everyone. More...

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Blair Frost

5 July 2019

Andrew and Kenn came by today to replace my furnace and adjust some of the duct work. They worked hard all day, were very polite and friendly, cleaned up after themselves, and the completed project looks great!

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Ruth Mott

5 July 2019

Technicians Andrew and Ken did a fantastic job installing our new furnace and air conditioner. They were knowledgeable, conscientious, thorough and very tidy.

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Dee M

5 July 2019

They were very punctual. Steve was pleasant and very efficient. He took the time to explain everything and answered any questions I had

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Michael Brock

5 July 2019

Called ahead to ask if they could arrive early. Friendly and informative service. Completed all work neatly and provided a detailed written summary. Very satisfied. Thanks.

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Krystal Oxbro

5 July 2019

We used this company to mitigate high levels of radon found in our workplace. Fantastic to work with, quick and efficient. A great experience.

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Ronald Pokrupa

5 July 2019

Joe and Andrew came to replace my failing 18 year old propane water heater. The were prompt and courteous. Everything was clean and tidy after they finished and the old heater was gone without a trace and the new one is warming water as I write.

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Dramherj Te puna

5 July 2019

Had Scott & Switzer instal a new A/C . Were very thorough, helpful & did a good cleanup. Good job boys.

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Julie Sampson

5 July 2019

Steve Roderick came to my neighbors home (Doreen) to service her furnace a couple of weeks ago. Steven went above and beyond to accommodate her needs and to ensure that she understood everything completely. Steve and Haven are amazing!

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James Vanier

5 July 2019

Received an advance reminder, the technician was right on time and he performed the check thoroughly. Gary was friendly, knowledgeable and helpful.

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Suzanne Clarke

28 June 2019

Very pleased with Haven Home Care from the original sales call through to installation. Matt and Devon did an excellent job on installation and on communicating with us. A pleasure having them here.

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Joanne Bilodeau

28 June 2019

I had Scott and Willy install our new fireplace this week. They were both very professional and friendly. They talked me through every step of the way. They are even dog friendly! So much so that our dog just sat beside them while they worked. Excellent team! More...

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Louis-Philippe Gagnon

28 June 2019

Great customer service, timely response, job well done! We would definitely recommend this company for air conditioning issues.

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CM Crudden

28 June 2019

Fabulous experience with the two installers Aaron and Willy. They showed up exactly on time (probably the first time I've experienced this with any contractors), and did a fantastic job Radon proofing our basement. They were very flexible and creative in solving some difficult problems due to the age of our house, and gave us great advice. They were super professional the entire time and finished exactly on schedule. Really great experience! More...

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Chris MP

28 June 2019

We have been using their services in Kingston for a couple years and have been satisfied with each visit.

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Cory Sauve

21 June 2019

Office staff was professional and friendly. Service tech Gary was knowledgeable, professional and friendly. Explained everything in terms I understood and provided options for repairs.

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Gus Dierick

21 June 2019

We were very pleased with the service provided by Gary. He arrived within the time agreed on. His work was very clean and very thorough. He was also polite and helpful and answered our questions promptly. A. DierickOur furnace finally gave up the ghost, and Danny suggested we look into a new one. His inspection was thorough, he explained things in an understandable manner, and gave us good advice. Yesterday the new furnace was installed by Brad and Kody, and again, we were very happy with the service. The men arrived at the time announced and worked clean and efficiently. I am sure we will be happy with the new acquisition. A. Dierick More...

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Ian Baines

21 June 2019

Excellent maintenance team. Very knowledgeable and friendly. Highly competent installation team for gas, AC and fireplaces. The price to quality ratio is excellent. Responsive in emergencies. More...

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Barb Ryce

21 June 2019

We had our air conditioner serviced by Steve F. U fortunately we had to replace the capacitor because of a mouse. Great service, thanks Steve. Our air conditioner looks brand new. More...

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Suzanne Veh

21 June 2019

Gary came to look at our HRV and while he couldn't "fix" it, told us it needed a new motor....:( He was professional, polite, helpful - would definitely recommend this Company.

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Bev Harris

21 June 2019

Scott and Will arrived at my home promptly at 9 a.m. and spent the day installing my new air conditioner. Very pleasant fellows to have around for the day and got the job done in good time. Scott also had a good suggestion as to the location the new product should be placed. Well done! More...

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Carolyn Cota

21 June 2019

Steve Foster, a Service Technician from Haven Home Climate Care arrived at my home to inspect my furnace and air conditioner. He discovered my furnace had a defective heat exchanger that posed a high danger of carbon monoxide release. Steve discussed different options available regarding the furnace, and reassured me that the unit was turned off until the problem could be fixed. He also brought my attention to an installation probem with my rental water heater (from a different company) that increased the risk of water damage, as well as the potential of a cut cable they installed too close to a sharp edge. Steve secured the water heater pipes with glue and advised me of where the water heater cable and pipes required work. Although he was there for the furnace and air conditioner he went beyond his service to ensure both me and my home's security. I am highly pleased with the friendly and professional service provided by Steve Foster and Haven Home Climate Care. More...

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Lana L MacDonald

14 June 2019

We had our house tested for Radon. We learned that we will need to install some Radon mitigation applications to reduce our Radon exposure. Within a month we had our home looked after. Aaron and Will did a great job fixing up our furnace and Radon situation. I would recommend Haven Home Climate Care to look after your home climate. More...

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Tom Hollenstein

14 June 2019

Other than hearing that I needed a new furnace, tech Steve F was great. Professional and informative.

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Wayne Peel

12 June 2019

We had haven home climate care come to our home last week to service our furnace. Steven Roderick did a fantastic job and answered all of our questions with a clear explanation. Great Company.

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S. W.

12 June 2019

The service tech was awesome. He didn't try and sell me things, he did the requested service and explained things to give a better understanding of how the entire furnace worked and what to look out for. Would Definitely Recommend.

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Dave Garrett

12 June 2019

Our service tech was Gary and we couldn't be more satisfied with our furnace inspection and fireplace maintenance. Our furnace is twelve years old so knowing that the inspection was done properly gives us confidants that it is in good working condition. Gary is meticulous servicing our fireplace which always appears as good as new after service.We had an A/C unit installed on May 31st by Andrew and Airon. I was impressed with how organized and professional our installers were. They explained the install, prepared our home and made sure we were happy with the placement of our unit outside the house. Everything was left in order and they took care to make sure we were satisfied before leaving at the end of the day. Thanks to Andrew and Airon for a job well done! Also, thankyou "PD" for coming to our home and presenting us with options to help make the right choice. ***** More...

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Jim McAulay

12 June 2019

Exceptional service from start to finish. When ice began forming on thefurnace they arrived quickly. The air conditioner was 18 years old and therewas a pin hole leak in the coil. They explained our options clearly repairwas possible but futher leaks were likely. The sales manager was very thorough in explaining all of the available options. There was no pressureto purchase the more expensive unit. My wife has a serious lung conditionand can not tolerate heat and humidity. They were able to bump us up on the queue and arrived the next morning. The technicians Bill and Patwere able to make accomodations to deal with the oxygen that was running in the house for my wife's condition. More...

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Brian Hobin

12 June 2019

Steve F. checked our AC yesterday. He was informative, helpful and provided a most positive experience for us representing Haven Home

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Bryan Babcock

12 June 2019

Additional to old review below:Haven Home just installed a new 2 stage heat pump to our home. The installers, Brad and Ken, were excellent. Very happy with the service and the timely manner provided by Haven Home. This is the second large job they have provided us with and we are switching our annual maintenance to Haven Home as well. Very happy customers.PREVIOUS REVIEW: Thanks Haven Home for the great service! The salesperson, Herb, was generous with his time and visited our home - helping us choose just the right gas fireplace for our rec room. We love it! The installation went very smoothly. Aaron and Andrew were accommodating and friendly. They had to take down our old Selkirk chimney and work around our old setup. They explained everything thoroughly. I couldn't have asked for better service. More...

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Jessica Hogan

12 June 2019

I had my annual furnace tune up today and Steve F was super pleasant to deal with. He was efficient and explained everything to me before he left. I've had to deal with the office staff a few times in the past as well and they are always SO helpful! More...

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Ron Campbell

12 June 2019

The serviceman showed when he was supposed to do and the checkup of my air conditioner was complete. The technician was very friendly and did a thorough inspection.

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Virginia Steele

12 June 2019

A huge 'thank you' to Aaron, Will and Kody for the excellent service provided yesterday. We purchased a new furnace and the team provided service repairs to our air conditioner as well.All work was completed under schedule and with quality workmanship. Many thanks from Bernard and I. We appreciate your professionalism and expertise. It was a pleasure to have you in. More...

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Sharon Druce

12 June 2019

I recently had Phil complete my annual AC and Tankless Water Heater maintenance. During his task, Phil found a gas code violation which happened when another firm installed the item. A week later, Gary came and corrected the gas code violation problem. Both service representatives, Phil and Gary, were timely, polite, through, tidy and exceptional in the tasks they performed for me. I would recommend them and Haven Home Care to anyone. More...

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Selim Akl

12 June 2019

Mr. Steve Rod performed the annual inspection on our heating and cooling system. He was professional, courteous, and very helpful. Highly recommended.

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Ŕoy Ferguson

12 June 2019

We had Steven Roderick in for a regular service maintenance visit and found him to be an excellent technician and a very courteous representative of Haven....Thank you for the care you take with our account, Haven,Sue and Roy More...

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Darrell Pitt

12 June 2019

We have had Gary for the last few years for our AC and heating maintenance. He is always very friendly, knowlegable and thorough with his work. Always, a pleasure having him come by. After he left my 2 year old said "I like Gary, he is a nice guy."Thanks again More...

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Christian Vandendorpe

12 June 2019

Très satisfait du service.

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Nathalie Godbout

12 June 2019

Awesome and quick service!

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Doug Belch

12 June 2019

Pleasant technician, on time, work done promptly. Many thanks. Joan.

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John Thompson

12 June 2019

Danny and Gary did my furnace and A/C service and repair. Both guys are excellent , good personal skills and did excellent work, neat and clean. Both explained the work, the problem, the controls and all the things I need to know to keep thing running smooth.Thank you haven for your great service. More...

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Lynn Esau

12 June 2019

My two exterior HRV vents were damaged by the weather and needed to be replaced. The vents are visible in my courtyard entertaining area so I wanted them to fit well and look good. Gary removed the old ones and did an artful job installing the new ones. They're well-secured, straight and even, and the caulking is virtually invisible. Although it was a small job compared to what you usually do, I appreciate your attention to detail. Thanks! More...

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Cori Schroder

12 June 2019

Customer-oriented, prompt service. Knowledgeable, friendly staff. In particular, Gary, who recently provided the scheduled on-site servicing of our AC and HVR provided information that will improve the efficiency of the system. Great company and staff!

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Joel Tremblay

21 May 2019

We had our furnace breakdown in February and after receiving a diagnostic from Haven, we determined it would be best to just replace our furnace rather than the parts we needed. Haven sent their Comfort Advisor PD over to assist us with determining the best furnace for our needs and home. He was really great, explained everything so we could understand and didn't apply any pressure to just make a sale. The techs that installed the furnace, Matt B and Devon, were both very professional, super friendly, and respectful of our home. They did an excellent job installing the furnace and it was completed on time. The furnace itself, a Stage 2 Variable, is a dream. It's so smooth and quiet, can we can't hear when it comes on and barely hear the air coming out of the vents, yet our home stays at a nice constant temperate. Thanks guys! More...

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deborah czarnecki

19 May 2019

Haven Home Climate Care prioritized me in for next-day service when my furnace suddenly needed to be replaced. Matt B and Andrew did a great job, kept me informed and tested everything to make sure I was totally satisfied. The whole experience was great.

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david Kitchen

12 May 2019

outstanding service. Promptly addressed my need for a new furnace, offered a fair price; and the sales and installation staff were very friendly and professional. Great job - much appreciated!

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chris mackey

12 May 2019

I highly recommend Haven Home Climatecare for all of your home HVAC needs. Their customer service is second to none. Their technicians are very knowledgeable, friendly, polite and professional and take the time to explain the work they are doing. If extra work is needed they make sure you understand the reasons why and the costs involved before proceeding with the work. I’ve had their technician “Gary” at my home twice in the past few months, once for furnace service and again recently for air conditioning service, he is an excellent young technician who really understands the importance of customer service. More...

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Tim Laprade

12 May 2019

We recently had a new furnace and air conditioning units installed. We were very pleased with the professionalism and care of the install team (Andrew, Aaron, Matt B, Rob and Willy). They took their time with the equipment installation on our 1850’s home. We look forward to the comfort that these new units will provide. More...

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K P-M

12 May 2019

Excellent response and service from the office staff to the technicians. Bill V, Will H, Aaron V and Andrew C removed and installed my water heater and furnace, explained everything to me clearly, and cleaned up spotlessly before leaving.

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J Barton

12 May 2019

Gary completed our A/C annual service in a very thorough and professional manner with some good advice regarding on going maintenance ... very pleased with the service.

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Tom Kingston

12 May 2019

Gary arrived today prompt and courteous as always. We had our air conditioner serviced for the first time with Haven Home. We added the central air to our pre-existing service plan. Gary goes above and beyond, very thorough explaining and answering all our questions. We rate Gary’s visit as a 5 ⭐️ More...

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David Fraser

12 May 2019

Haven Home Climatecare is a great company to work with. People are knowledgeable and provide great service. Rob and Scott did an excellent installation arrived on time completing job quickly and efficiently.

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Chris Neal

12 May 2019

Excellent service by Devon, very thorough and went through the service results with me.

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Dennis Williams

12 May 2019

We had a new furnace installed. Very professional installation by Matt M. and Kenn St. Great work.

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John Licharson

26 April 2019

Ours was a new furnace/AC installation in very difficult, complicated, cramped and unpleasant crawl space. Matt & Kenn who did the brunt of the work over three hard days were first class. Unfailingly friendly, cheerful hardworking and considerate the whole time, they were a pleasure to have in the house. The work was all well and meticulously done (no gimcrack or half thought through solutions here) and they left our property at least as clean after the work as before. Certainly neater....Bravo!! More...

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Carolyn Henderson

26 April 2019

Ron Woodcock and I recently had central air conditioning installed at 7942 Highway #33 by Haven Home. We were not only satisfied but thrilled with the installers "Aaron and Andrew". They were punctual, professional, fast and precise. They were also very tidy and went over and above in the installation. More...

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Julie Darke

26 April 2019

I highly recommend Haven Home services. My gas furnace needed replacing and everyone, including Brandon the technician, Bill the salesperson, and Scott, Matt and Rob were professional, friendly, and helpful. Within an hour of my furnace being shutdown, Bill arrived to offer options and my new furnace was installed the next business day. My very old home presents challenges and I found Scott and his crew to be smart and collaborative. Thank you! More...

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Dan Amerlinck

26 April 2019

Had my new furnace installed. Bill V and John were knowledgeable and courteous. Represented their company professionally and were able to answer all my questions.There's a reason I keep using this company for service and installation.Thanks again Bill and John for a job well done. I will recommend Haven Home yo anyone who asks. Dan More...

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Sherry Lachine

12 April 2019

Love having Haven Home come and take care of our furnace, never disappointed. Today, Jeff Stackhouse was so pleasant to bring in and work on the furnace. He even handled our dog so well. Thank you Jeff!Had another visit yesterday from Haven Home to check out a CO level in the house, turns out it all ok. Shawn came in and listened and supported me as I was troubleshooting the problem. He looked at my furnace and my gas fireplace - even cleaned the glass! I am on the Haven Home monthly plan, so worth it. Thank you! More...

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Allan Johnson

12 April 2019

Haven Home ClimateCare have always provided fast service and their scheduled maintenance calls are completed when they promise. Staff are friendly and courteous. Very good company to deal with. More...

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Roger Hoover

12 April 2019

I highly recommend Haven Home ClimateCare. Bill and Will just finished my new Air Conditioning installation, what an experienced team, they made it look easy and I'm very impressed with the quality of work. A shout-out to PD for the very informative in-home assessment, just a great experience from start to finish. More...

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Sheena Lucas

12 April 2019

My annual inspection found a problem with my old furnace and the gas had to be turned off. Salesperson came same day gave a quote and advised they could install a new furnace the next day. I was offered space heaters so I would stay warm overnight. Installers came , on time, in the morning and completed the job mid afternoon. Matt M and Kenn were very efficient, courteous and kept my home clean. I am very pleased with the installation of my new furnace could not ask for more professional service. More...

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gwgracetoyou .

12 April 2019

Thanks Aaron and Andrew. Great job. A new furnace, duct work fix, a/c and 2 water heaters in 2 days and a bit. Faster than we thought it would take.

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Jan Kahlen

12 April 2019

Highly recommend Haven and their prompt and professional service! I have used them over many years and could not be happier.

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Hans Christian Breede

12 April 2019

Friendly and efficient service and even finished the install earlier than quoted. Great experience! Thanks Rob and Scott!

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Dan Lambert

12 April 2019

I highly recommend Donald Armstrong from Haven. I’ve used Donald for years and for several homes and have referred him to family and friends. I’ve always had a good experience and they are thorough in their cleanup and in not getting any dirt on the floors or carpets. That kind of detail shows how professional they are. More...

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Michael Walker

12 April 2019

Scott and Rob were very polite and did a great job!

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Jane Jerrett

12 April 2019

John H showed up early and not only replaced the pump, he also repaird a water issue inside the furnace. Quick, clean and efficient!

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Donald Anderson

12 April 2019

Great job, well priced, delivered on time (expedited) and friendly service.

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Caroline Bastien

12 April 2019

Friendly, punctual, excellent customer service. Just had a new furnace installed...Matt M & Kevin did an excellent job. Highly recommend HH.

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Lanny Klassen

12 April 2019

The service was excellent. Gary was on time, very personable, super knowledgeable and communicative describing what he was doing and why. Best service tech I've seen in a long time. Work done was top notch. More...

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Graham Whitelaw

12 April 2019

Great service and information!

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Dan Patterson

27 March 2019

Had to replace a 28 year old furnace on short notice, Bill 0. came and gave us the options and Aaron and Andrew came a day later and did a fantastic job removing the old system and installing the new Furnace. Top quality work, very personable and thorough.Scott & Rob came today and installed our replacement AC unit, they were on time, friendly and explained everything they were doing thoroughly. More...

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Barbarra Hermann

27 March 2019

Had an awesome time today.. had our pellet stove installed by two of the most polite and courteous people I have met in a long time. They were very studious when it came to preparing before they did the install, floors were well protected, they were not bothered by all of our questions and made sure that we were totally understanding what was being done and what we were to do afterwards.. best choice ever. Thank you very much Aaron and Andrew for making this experience enjoyable. More...

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William Kay

12 March 2019

Our Gas fireplace had suddenly stopped working. I called Haven and they had a technician here within an hour. Devon, a very personable, polite and capable technician, promptly diagnosed and fixed a most unusual problem.

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Jenna P

12 March 2019

I had Steve from Haven do some maintenance on my furnace & he was great. Knowledgeable, honest & professional. Writing a review because it was the level of service I expect from professionals, but don’t often get. Would recommend!

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Jim Coleman

12 March 2019

We just had part on our furnace go this morning and by 3 this afternoon we received amazing service from Haven. Thanks to John H. For your great customer service and professionalism More...

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Jean Sutherland

12 March 2019

Haven Home Climate Care did an excellent job on the inspection of our old furnace by Brendon, the Technician who took the time to explain the pros and cons of our furnace. Following day, Lloyd Perry, the Advisor came and reviewed the costs involved in keeping the old and replacement of furnace. After reviewing, we chose the route of replacing the furnace. Following morning, Matt and Kenn, Installers/Technicians came and installed the new furnace. These two gentlemen did an excellent job of installing, wasted no time as it was one of our coldest days of winter 2019. At the completion of the installation, they left the furnace room in an immaculate condition and removed all unused parts. They were respectful of our privacy.And most importantly, - Our new furnace has been keeping our home warm and cozy in these cold days of Canadian winter.Many thanks to the whole team at Haven Home Climate Care.January 31, 2019. More...

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Chris & Dianne Armstrong

12 March 2019

Haven Home ClimateCare sent two employees Andrew and Kenn the same day I called for service..they were both friendly and professional and resolved my issue promptly . William Armstrong

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Darcy Aitkens

12 March 2019

500! Congratulations on achieving the milestone of 500 awsome Google reviews. Everyone at Haven ClimateCare should be very proud. The staff is always a pleasure to deal with and talk to. More...

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Don Anderson

12 March 2019

Did tune up on furnace and gas fireplace. Did excellent job and explained everything he had done. Thanks Devon

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Randy Amey

12 March 2019

Been dealing with Haven for many years and we've always been happy with both the service and equipment quality. Our most recent experience with the installation of a new hot water tank and furnace humidifier has simply reinforced our positive opinion of this business. Thanks to Scot and Rob for a friendly an professional installation experience. Highly recommend this locally owned business. More...

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Stephanie Wright

12 March 2019

Our home is now warm and cozy again. Thanks to Haven Home Climatecare for helping us with our new furnace. Andrew and Kenn arrived as scheduled and had our furnace installed in 6 hours. The house was left clean and tidy and we cannot be happier that we got this done .Thank you again ! More...

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wolfgang kerekes

12 March 2019

Found Scott and Rob to be very professional, displayed great manners and seemed genuinely concerned about our situation and made a very good effort to get some heat in our house. I am very satisfied with our furnace and the quality of their work. More...

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Nicholas Fall

12 March 2019

The two fellows did a great job installing the fireplace. 5 stars to Andrew and Aaron. N. Fall

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brent mason

12 March 2019

Fantastic service from start to finish !! Thanks to Scott and Rob for doing a great install.

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Dave Keevill

12 March 2019

1. Reception staff at the showroom were very inviting, helpful and easy to talk to.2. PD Van Dusen in sales was very helpful in finding us the right fireplace - Regency HR-16E.3. Haven recommended a mason Gilbert Machado, who arranged an advance visit with Aaron for detailed planning, which led to an adjustment that would have been painful on the day - smaller faceplate to better match the opening.4. Recommended electrician Robert Kennedy did the wiring and recommended some electrical improvements5. Installers Aaron and Andrew arrived right on time, worked efficiently, consulted us as necessary throughout the install, walked us through the operation of the unit and finished before lunch!6. They noted a rattle in the fan and told us if it persisted to call them back and it would be rectified.7. All the tradesmen associated with this project were top-notch: very pleasant and professional.8. We have enjoyed our new fireplace every day we have been home since it was installed 2 weeks ago.9. We would definitely recommend Haven and their trades partners for a for a terrific result! More...

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Jane Keevill

12 March 2019

1. Reception staff at the showroom were very inviting, helpful and easy to talk to.2. PD Van Dusen in sales was very helpful in finding us the right fireplace - Regency HR-16E.3. Haven recommended a mason Gilbert Machado, who arranged an advance visit with Aaron for detailed planning, which led to an adjustment that would have been painful on the day - smaller faceplate to better match the opening.4. Recommended electrician Robert Kennedy did the wiring and recommended some electrical improvements5. Installers Aaron and Andrew arrived right on time, worked efficiently, consulted us as necessary throughout the install, walked us through the operation of the unit and finished before lunch!6. They noted a rattle in the fan and told us if it persisted to call them back and it would be rectified.7. All the tradesmen associated with this project were top-notch: very pleasant and professional.8. We have enjoyed our new fireplace every day we have been home since it was installed 2 weeks ago.9. We would definitely recommend Haven and their trades partners for a for a terrific result! More...

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Gal Douglas

12 March 2019

Great service and installation. Aaron & Willy

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V Alien

12 March 2019

Aaron & Willy, came to house for a pellet stove repair and maintenance job. I can only praise their work ethic for they were cordial, knowledgeable , meticulous and honest workers.

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Adrienne Montgomerie

25 February 2019

The whole team showed care and concern (and action) for my emergency. I immediately felt like I was in good hands. They were organized and on top of the solution, and had the personnel to get the job done right away. The office staff, repair tech, then the salesman, and eventually Aaron & Andrew who installed the shiny new furnace + AC were calm, pleasant, attentive and thorough. With all the options I was given, I feel I got a good deal, too. Highly recommend. More...

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Brian Hanson

12 February 2019

As usual I'm very impressed with the service I received today.Gary was very friendly,courteous and professional.Even my dog liked him and she usually is very protective.Haven is and will remain my heating and cooling choice.Brian Hanson. More...

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Mary Murphy

12 February 2019

Gary and Devon were excellent! Very knowledgeable and helpful!

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Trevor Lamendeau

12 February 2019

Had Matt and Will in today to replace an old water heater. Not only were they professional they did a great job protecting the floor, cleaning up and finishing the job in only a few hours.

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Judy Pearse

12 February 2019

We recently contracted Haven Home to replace our external gas line as it no longer met code and to install a gas fireplace. It was a big job. Two days to replace the gas line and another day to install fireplace. Scott and Rob did a fantastic job for us. They were punctual and very hard working. They spent 2 days outside in the bitter cold. They were very thorough. During their inspection they found and corrected a leak in our gas line to our gas range as well as a water leak in our furnace dehumidifier. They were very professional and readily answered all our questions. We are thrilled with the completed work. Scott and Rob are truly an asset to Haven Home and such nice guys too. Thanks again Scott and Rob for a job well done. More...

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Phil Heyman

12 February 2019

Steve serviced our furnace in December. Punctual. Very clean job. Left everything as it was when he arrived. Offered a monthly payment plan that saves money on annual cleaning and testing.

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Janet Johnstone

12 February 2019

Scott and Rob were very professional and I would recommend them. We had to have a new furnace and it was done very efficiently and respectfully.

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Lise Annett

12 February 2019

Just had a very pleasant experience with our new fireplace installers named Aaron and Andrew. They were efficient, quiet and removed our old fireplace and replaced it with a new one in no time. Before they left I was given a full demonstration and on the operation of our new fireplace/remote and they left our home just like it was prior to their arrival. Thank you Haven Home - you should be grateful to have such loyal and good employees to represent your company. More...

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Wayne Yateman

12 February 2019

Gary the Technician was great! Very helpful and I learned a lot. He is a very patient person and takes the time to explain things to you. I hope I can get Gary back to service my furnace and A/C in the future. Service is very important to me and Gary gives me confidence in staying with Haven Home for my future needs in Heat and A/C. Thanks Gary. More...

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Paul & Christine Wood

12 February 2019

In October 2018 we received a quote and set an installation date for January 2019. We fully expected this date to change over that time, however, Haven Home ClimateCare was good to their word. Everything they did was as promised including price. No hidden extras. The installers, Aaron and Andrew, were friendly and knowledgable and willing to please. They protected our floors, undertook a great installation and cleaned up afterwards. We give Haven a strong recommendation. More...

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Laurel Ballantyne

12 February 2019

Excellent customer service from start to finish. New tankless water heater was installed, while my old tank was returned to a different company and my furnace gas line was corrected when they found it not to code, all for no extra charge! (big thanks to *Matt B & Will H*)Highly recommend this company. More...

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John Mair

12 February 2019

Excellent service from the technicians Scott & Rob and will be recommending to everyone I know to go with Haven Home ClimateCare

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Robert Bailey

12 February 2019

Outstanding service! I have used Haven myself as well as recommended them with very positive feed back!

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Chris Matthey

12 February 2019

I have been using and recommending Haven Home Climate Care and Donald Armstrong for nearly a decade. Haven Home Climate Care is a fantastic company to work with that really delivers on product and service for their clients. Donald Armstrong is very knowledgeable, thorough, and honest. I will continue to recommend Donald Armstrong and Haven Home Climate Care. More...

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Perviz Jamani

12 February 2019

Excellent service from Ken &Scottvery polite, very professional & very helpful!

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r0c9ket Richard

12 February 2019

Needed a new energy efficient furnace so i reviewed places and this local place came out on top! From the minute i had bill come in and go through furnace options, payment options to the guys Brad and Pat H come in and install the furnace, i was very pleased by the whole process! They mad it so easy to chose the local company. The guys did an amzing job on the install very professional, asked if i had any concerns before they installed furnace and went through venting options that worked best with the property. They did an excellent job cleaned up after themselves as i have little kids so they ensured that it was spotless so if there was a 6 star option i would be clicking it! Highly recommend them to anyone looking for new products! I will definitely be going with them for the new central air unit and hot water tank when i need them installed! Well done guys More...

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Jana J

12 February 2019

Wonderful Service. We called as our furnace was broken. Jeff came out to diagnose, Donald to talk about new options and Scott and Rob to install our new one. Each guy seemed to genuinely like working for Haven, and had fabulous things to say about the level of skill of their co-workers & the engagement of the owner. Everyone I talked with was professional.Super impressed with Scott and Rob. Our older home has been patched together with many additions over the years. Things were not easy or straight forward. These guys were here till after 7pm on a Friday night with no grumbling. They took the time to go over everything with us, and chat, although I’ll bet they were dying to go home! I’m sure their work was also solid, but that’s not my area of expertise! Their level of service was outstanding. More...

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Pat O'Connor

12 February 2019

I had a furnace installed New Years eve by Matt and Will. They were very professional and respectful. I was very happy with the service.

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A. Kasmani

12 February 2019

Excellent experience with the installation of a Radon mitigation system. Donald was especially helpful throughout the process. The price was fair, and Andrew and Aaron were clean and efficient in installing everything. More...

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Mick B.

12 February 2019

It has been a few months since I got a new furnace, water-less tank and gas fireplace installed by Haven Home. Matt B. and William H. were incredibly respectful of our home. They made their work-site in our home very safe for my family and were very considerate of our small children. Very professional and courteous. I highly recommend Haven Home. We're enjoying our home and the work that Haven Home and their staff has put in. Very much appreciated.Mick FB. More...

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Kehoe Cottage

12 February 2019

Matt M and Kenn did awesome work for us and took the time to ensure that we understood what and why the work was needed. They were punctual, professional, and cleaned up after their work. They also reviewed the final installation with us to ensure we understood that the deficiencies noted had been corrected. Office staff, including Andre, were professional and helpful as well and receptive to my many queries. Kudos for job well done. Thank you. More...

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Mike Dabros

12 February 2019

I had a new propane tankless water heater installed to replace an old standing tank that was on its last legs. I much appreciated the thorough assessment, options and advice/recommendations provided by Herb Cassidy. Installation date was yesterday. Appointment was confirmed a few days in advance, and Matt M. and Kenn arrived right on time. Quality of work on all aspects of the installation (venting, gas, plumbing, electrical) was professional and thorough. Protective covers went down on everything at the very start, and before they left everything was cleaned and tidied such that you couldn't tell they had even been here. They did a thorough test on the installation, and provided answers to all my questions. The unit itself (a Rheem Prestige Professional RTG-11) is working great, and appears to fit our needs exactly. A different animal when it comes to maintenance, so a bit of a learning curve ahead on my part, but I know from experience that Haven customer care is both prompt and outstanding should I ever have any issues from questions to down the road repairs. A happy customer. More...

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Peter Britton

11 February 2019

Best cleaners in town, great rates friendly staff.

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Peter Britton

11 February 2019

Best in town by far. These ladies go out of their way for their clients

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Keith Hoddinott

11 February 2019

Great service, convenient, cheap, and the house has never looked cleaner!

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Mike McKale

11 February 2019

I have never seen our house so clean! Thank you Lady Bugs!!!!!!!

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Remi Oguni

11 February 2019

Had this service all year and we loved it! Gets the job done, would definitely recommend!!

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Manoji Pereira

11 February 2019

I'm in the middle of exams and LadyBug Cleaners made my apartment sparkle! Thank you!

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Janet Adele

11 February 2019

highly recommend sooooo happy with their service makes my life easier

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Wendy Lou Stewart

11 February 2019

Thank you Lady Bug Cleaners. I'm selling my house and they helped me out tremendously keeping it clean to show.... clean as a whistle. I would highly recommend using Lady Bug Cleaners!! More...

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Wendy Marie

11 February 2019

Professional and reliable. They did a GREAT job at our place, was so nice to come home to a clean. fresh smelling home! I know friends who have them in regularly and are never disappointed. Also nice to support a local small business rather than a large chain:) More...

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Cory Empey

11 February 2019

We hired the ladybug cleaners for my mothers 70th birthday and they did a fantastic job - my mother was trilled on how clean her house was and they were very professional - she was even happier when she noticed they cleaned the windows. Great job ladies and we would recommend you to our friends. More...

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Nicole Macklam

11 February 2019

As a busy mom of two, and spending my day off during the week playing catch up, I decided to give Lady Bug Cleaners a try. What a great experience. Tracey and Louise were super friendly and professional, and they left the house sparkling and smelling fresh! Can’t wait to have them back on a bi-weekly basis!! More...

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Jeanette Somogyi-Mcpherson

27 January 2019

I highly recommend LadyBug Cleaners! They are friendly, professional, and 100 percent trustworthy. On many occasions LadyBug has accommodated my schedule on short notice and always does an absolute stellar job cleaning my home! Moreover, LadyBug cleans my place of business and my staff and I are highly impressed with the top notch cleaning they do that is thorough and consistent! Working with LadyBug is one of the best investments I have made in saving time in my life and in self care. More...

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Carol H W

12 January 2019

From start to finish, the entire Haven Home ClimateCare team never fails to disappoint! From our initial presentation with Donald, the site visit with Chris Bos, ending with the team installing today. They were all extremely efficient and respectful of our home, and the quality of work is above all others. They’re the reason we’ll be lifelong customers. It was a pleasure to have Aaron, Andrew, Scott and Rob in our home today to complete our ductwork upgrades. Thank you guys, you all deserved your bacon sandwiches today! Carol and Alan. More...

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Anne Vivian-Scott

12 January 2019

Aaron & Andrew did a beautiful job on our radon abatement system. Clean installation, fast and full clean-up.

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claude trudel

12 January 2019

The technician were very professional, amazing job by Bill and Pat, I recommend Haven climate care 100%

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Brian Glackin

12 January 2019

Service was excellent and both Gentlemen were excellent to deal with and very informative as to job knowledge. A pleasure to deal with.

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Lark song

12 January 2019

Matt B and Will H were great installing our new furnace and air conditioner. Very much appreciated their fast and professional work.

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Elaine Humber

12 January 2019

Aaron and Austyn installed our Napoleon wood stove today. They were punctual and professional. They installed it in less than one day and answered all questions. The stove burns efficiently and looks good in our living room. We would certainly recommend them. More...

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kevin bowers

12 January 2019

Gary has come twice now. He has be thorough and professional and awesome. I will keep asking for him. I'd say above and beyond. Cheers... Give him a Christmas bonus! He's why we signed up. More...

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Diane Thornhill

12 January 2019

Aaron and austyn, the technicians, went out of their way to try and ensure our installation was perfect . We were impressed by their dedicationto the task at hand and the quality of their work. Overall the service from haven home climate care has been prompt and customer focussed in our dealings with the company More...

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Lindsay Clark

12 January 2019

Aaron installed a new hot water tank for us today after ours started leaking a couple days ago. He was very professional and provided great service. Happy to have hot water again this evening! More...

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Laura Hunt

12 January 2019

Matt B and Will H were awesome! Very meticulous and happy to explain the process. Our new furnace is working perfectly.

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Carole McNeil

12 January 2019

I am so grateful for the quality service I received from Haven Home. From the moment I phoned the office to tell them something was wrong with my furnace. The service man was sent within the first hour. Unfortunately my furnace had reached it end of life. Haven Home sent a wonderful rep to see me about a new furnace. It was a late Friday evening the weekend before Christmas. Even though PD lived an hour an a half from the city he patiently took me through my options. New furnace selected. On Christmas Eve day, Bill and Pat showed up and installed my new furnace. They left the basement clean with a beautiful new working furnace. Merry Warm Christmas to me! And of course, a very Merry Christmas to every one at Haven Home. Highly, highly recommend!!! More...

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Bryan Smith

12 January 2019

Had our furnace motor blow just after Christmas. Their after hours support on a Sunday was helpful in diagnosing the issue and part acquisition/repair was prompt the next day - per our request. Very efficient service experience with Haven! More...

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Lorna Willis

12 January 2019

I bought my gas fireplace 4 years ago. Haven provides great service plans and prompt response to calls. Technicians are always very professional!

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Steve Clinton

12 January 2019

I just had a new wood fireplace installed by Haven. Aaron and Andrew did an excellent job with the installation. They were both professional and personable. They kept me in the loop throughout the whole process and spent the time to explain the operation of the unit when they were done. More...

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Deb Petrie

12 January 2019

My new furnace was installed over the last few days. I converted from oil to propane. Bill and Pat installed the new furnace and definitely went above and beyond anything I could have asked for or expect. They were super professional and very informative. Definitely would recommend them for your install. More...

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Bruce Ripley

12 December 2018

Gary did the yearly maintenance work on my furnace & fireplace. Gary is a very friendly person and I believe he did excellent work in a timely manner. Bruce Ripley

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Allan Robinson

12 December 2018

When we had our furnace and fireplace inspected for winter operation, Danny had to give us the news that the fireplace would need replacing. Herb came to the house and helped us out with the new selection. Aaron and Andrew did a great job with the installation of the new Regency fireplace insert. They were prompt and courteous and did the installation very efficiently. It was a bitter cold day for Aaron to be on the roof instaling the chimney liner but he did the work with no complaints.They left the house very clean and gave us clear instructions how to use the options on the remote control.Both Aaron and Andrew were jovial and answered all our questions.We had replaced a woodstove earlier this year with a Napoleon gas stove and Aaron was the lead installer on that job as well. The quality of his work was excellent and we asked for him again this time. We are really enjoying both the fireplace and the gas stove. When it is time to repace the furnace, we will definitely be using Haven Home Climate Care.Thanks for the great service and products. More...

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Joe McKinnon

12 December 2018

The installers were very professional with all their work. They explained in detail any queries I had and when they left the area was neat and tidy. They were also very friendly workers More...

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Gary Fox

12 December 2018

Thanks to Matt B. and Will H. for installing our gas stove in our sunroom. They were very professional, answered all my questions. I highly recommend Haven Home Climate Care! Gary Fox More...

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Jacob Visser

12 December 2018

The two gentlemen Will & Matt installed my Free Standing Gas Fireplace, they were both very professional in their Expertise, Knowledge, were Friendly & treated my home with care & respect. Would highly recommend Haven Home Climate Care & also a special thanks to Don Armstrong, Haven Home Climate Care Consultant for putting our package together. Thanks To all: Jacob & Nancy Visser More...

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Darren Simpson

12 December 2018

Thank you for providing service so quickly for us. Aaron and Andrew were awesome!

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K Harris

12 December 2018

Aaron & Andrew installed a second return air duct for us as our house is approx 60ft long and was 2.5 -3 degrees cooler at one end. Very polite & courteous, respectful of our home. Did a great job very efficiently and now the temperature has levelled out, and as a real bonus our heating costs appear to have dropped approx 30%. (only 1 month to evaluate). Cannot say enough about the service that we have received from Haven Home Climatecare in Kingston!! More...

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J Lue

12 December 2018

Matt and Will converted my wood burning fireplace to a new gas fireplace this month and did so efficiently and professionally. I am enjoying it, particularly as the weather turns cold. They both returned last week to install a new furnace and AC unit - in the crawl space. Probably not the nicest task to work in a crawl space but the experience was very positive. Matt and Will are knowledgeable, courteous and professional. No complaints - I would recommend. More...

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Dave Travers

12 December 2018

Very pleased with Matt B and Will H. The install was very streamlined, punctual and product looks professional. Courteous and tidy made it all the better. Thank you! N&D

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Crusader Crusader

12 December 2018

Big Job... new furnace installed!!!The guys were great and very professional & neat. Highly recommend their services.Happy Customer :)Thanks—Oliver

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Angela Hoyt

12 December 2018

We have been customers of Haven Homes for 8 years and continue to be impressed by their excellent team. We recently needed a new furnace and Haven Homes kicked into gear. Big thanks to the service technician for discovering the problem, the office manager for looking after the details (quote, purchase and installation), Herb for arriving quickly to help us choose a furnace we could afford, Scott and Rob for installing the furnace and giving us a thorough overview of what we bought and how to look after it (and cleaning out the cobwebs!). Haven Homes is a well oiled machine!!! Thank you. More...

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Debbie Lawson

12 December 2018

Thank you Aaron and Andrew for your expertise and a job well done on the installation of our propane stove. We appreciated your hard work and dedication, it was a pleasure working with you.

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Roger Lupton

12 December 2018

We had installers Aaron and Andrew here today to replace a twenty year old natural gas fireplace with a new Napoleon unit. They put drapes down from the door to the hearth which eliminated a lot of mess as it was snowing out. They checked all the clearances and dimension three times before declaring they were certain the new unit would fit. It did! Three hours after they arrived the unit was installed and operating. Cleanup was thorough and they left little evidence they had been. These people know their stuff! I highly recommend Haven Home Climate Care. More...

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Brad Boswell

12 December 2018

Bill V. from Haven Home ClimateCare performed a maintenance inspection of our gas fireplace. He took his time to fully and carefully inspect the fireplace. He then thoroughly cleaned the burner, pilot assembly, and glass, and also cleaned and painted the inside cabinet. His work was to the utmost standard. An exceptional job. Highly recommended. More...

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James Fraser

12 December 2018

Scott and Rob were top notch! Herb also made sure our new insert met our needs.

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Agnes Conacher

12 December 2018

i have been using haven home climate for a while now and every experience has been good and enjoyable and today was no different as i needed a new part for pilot light thanks to Gary. He came when he was supposed to and he was professional , knowledgable, courteous and reassuring as i was worried about carbon monoxide. with haven home climate you do get that feeling that the client is very important. thank you More...

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Laure Line

12 December 2018

Haven installed a ductless heat pump in our backyard studio. The sales rep Donald and the two techs William H. and Matt B. was great. It turns Matt B. was also the tech who did a repair on our furnace. Everyone we talked to and who came to the house has been lovely and helpful. We're quite happy with the service we received. More...

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Diane Jeronimo

12 November 2018

We had a new furnace and AC unit installed this week. Our experience was very positive. Our comfort advisor, Lloyd, was great and so were installers, Matt and Will. All were knowledgeable, courteous and professional. We would definitely recommend. More...

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Joan Salmon

12 November 2018

Just had a beautiful fireplace installed by Haven Home. Scott did an amazing job and we couldn’t be happier !!

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Mike Harrett

12 November 2018

The customer service was amazing. Less than 2 hours after placing an emergency call because we had no heat, Derek S was on my doorstep.After initially believing the issue was diagnosed, requiring replacement parts, discovered it was a much simpler fix -and retracted the original recommendation.Just earned a new happy customer.Follow-upWe had Scott, Rob and Willy to the house to install a new furnace, based on Lloyd's recommendations. The guys were absolutely great and totally professional. Even with a difficult install, no extra costs, or delays. More...

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Martin Picard

12 November 2018

Great service, thank Aaron & Andrew for the install

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Diane Bradshaw

12 November 2018

The Technician, Gary just did the fireplace maintenance and I found him to be very professional and friendly. He took the time to explain what he did, addressed my concern and answered all my questions. He was very helpful Thanks!

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Alison Connelly

12 November 2018

Thank you Haven Home - in particular to Bill O'Leary for his expert advise in helping us choose the right hot water tank to suit our needs and to the amazing team of Scott and Rob for installing our new tank. The work they did yesterday exceeded our expectations. They were professional, polite and very tidy. Thanks again, Alison Clarke More...

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Roger Morrow

12 November 2018

We had Haven Home service our two gas fireplaces and furnace. Jake Asselstine did a thorough and tidy job. We'll be looking for him next year. Thanks, Jake.

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Erin Lawlor

12 November 2018

Great experience - everything was well explained from start to finish - Scott and Rob did a great job with the installation.

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Janet McDougall

12 November 2018

Thank you to the Haven Home Climatecare team. Bill O'Leary was ecxeedingly helpful in picking the right gas insert and coordinating all of the work details; the women in the office are very well-informed and offer great assistance; and the install went like a dream. Scott and Rob were punctual, courteous, knowledgeable, and professional. This customer is 100% satisfied! More...

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Lindsay Davidson

12 November 2018

Very professional and helpful interactions with sales (PD) and installation staff (Scott and Rob). We are pleased with the purchase and installation to date.

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Laina Lees

12 November 2018

Derek and Bobby were professional, polite, and cleaned everything up when they were finished installing our new A/C unit, including removing the ugly old one! They were also very patient and friendly with our 2 crazy dogs, who can sometimes make having home repairs done challenging. Thanks Haven Home! More...

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Family West-Sadler

12 November 2018

Fantastic service from these guys as they worked in the rain to get our generator hooked up. Thanks to Matt M & Kenn for all their hard work.

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David Van Remortel

12 November 2018

HHCC helped us get the new union gas service arranged and setup. Aaron and Andrew came onsite and were professional all the through our experience. Thank you HHCC!!!

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Michele Gordon

12 November 2018

Thanks to Haven Home my Dad now has a furnace that actually heats his shop. Aaron and Andrew did a fast and efficient job and were quick to explain to my Dad exactly what they were doing, how long it would take and were very friendly and easy to talk to. Would recommend them to anyone.Thanks again guys! More...

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Sheila Dowsley

12 November 2018

We purchased a new furnace and it was installed by Aaron and Andrew.The installers were very professional in there work and explaining all our questions about the operation of the furnace.We would highly recommend these installers and the company there work for Haven Home Climate Care. More...

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garth scott

12 November 2018

Scott and Rob recently installed a NAPOLEON fireplace in our family room. We were impressed with their professionalism and friendliness. All in all we found the experience most satisfactory and we are pleased to recommend Scott and Rob to anyone. Please thank them for us!Mary Summerfelt and Garth Scottps Our dog Pyper liked them too. More...

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Michelle Beckermann

12 November 2018

The Team at Haven Home ClimateCare did a fantastic job. Aaron and Andrew installed our new furnace/hot water tank and central air system very professionally. Our home was left spotless and it was very obvious they paid attention to all the little details. Aaron took the time to review the system with us and answered all our questions. I would recommend them to anyone looking for a new HVAC System. More...

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Tomiko Rogerson

12 November 2018

Technician was very polite, pleasant and professional. He answered all my questions and took time to explain.I'm on their maintenance plan and get tune-up for furnace and AC. I feel better knowing that they are keeping them in good working condition. And whenever there was an issue, they responded and dealt with it quickly.I think this is good and reliable company. More...

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Brian Kendel

12 November 2018

We just had Haven Home install all new gas lines, and two fireplaces in our Brockville showroom. The guys did a great job, and exceeded our expectations. They finished a day early, and the attention to detail was excellent. I highly recommend them and will be using them for the next phases of our renovations. Thanks to Scott, Rob, Aaron, and Andrew for all your hard work. More...

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Gary Bernfeld

12 November 2018

Thorough and professional furnace inspection, offering household tips on a wide range of topics beyond furnace, noting parts that while acceptable, merit replacement , like a screw whose head slot was worn out. Gary Johnson was top notch!

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Nelia Hall

12 November 2018

I would highly recommend Haven Home climate Care. We had our new fireplace installed today and Scott and Rob did an amazing job. They gave us all the info needed to get started. There customer service is great as well. More...

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Erin Webster

12 November 2018

Haven Home CC installed our ductless A/C. Well done team! Donald was friendly, explaining the different heat pumps available and the installation process. We like that they carry Fujitsu since it is top of the line. We also like that Haven Home is local to Kingston and sponsors our soccer club--Kingston Clippers! Installation went well, with Will & Matt B very knowledgeable & polite (days 1-2) and Matt M and Kenn doing a fantastic job finishing the install and explaining how the system works (day 3). We look forward to A/C next summer! I also like how they support local artists in the shop. More...

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Stephen Hall

12 November 2018

Aaron and Andrew were here today. I started with a wood stove by itself in the basement and as they left I had a fire going and nice heat. Great work and pleasant fellows. Thanks Aaron and Andrew! More...

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Darren McGean

12 October 2018

Great company. All of the staff I dealt with were polite, knowledgeable and informative. They showed up on very short notice to give us a quote and then found a spot to fit us in that allowed our renovation to continue on time. Highly recommended and I will be using them again for any HVAC needs. More...

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George McKeever

12 October 2018

We just had out new furnace/AC installed by Derek and Cameron. They were fast and efficient, and I am very impressed with the clean installation. Very pleased with the new equipment and the Clarity package. More...

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Robert Airey

12 October 2018

It was our first time having Haven Home ClimateCare service our furnace and fireplace,the Technician Gary was very thorough ,professional and informative,will use them again for sure.

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Cec Dingman

12 October 2018

Josh and Rob did a great job installing my new hot water heater. They were very polite and friendly at all times. I am very happy with the service.

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Steve

12 October 2018

Team 7 Scott and Rob did a great job!

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Lisa Sykes

12 October 2018

Aaron and Andrew did a great job - arrived on time, finished promptly and we are very happy with the new a/c unit!

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Lise de Kok

12 October 2018

We were very happy with Scott and Rob. They were first class installers. Answered all our questions. They were very professional. We wouldn't hesitate to recommend them to any of our friends. More...

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Stephen/Marion Card

12 October 2018

When we had questions, we got answers thanks to Donald Armstrong for assisting us in purchasing our new Fireplace. Scott and Rob did a great professional job at the install, informative operating lesson and clean up, which is my motto (if you make the mess clean it up) and they did. It was so nice to have a clean enjoyable area when the work was all done. We sure will enjoy it in this coming season and many more.Great work guys Job well done! Highly recommended. More...

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Ashley Laveault

12 October 2018

I have nothing but good things to say about Home Haven Climate Care! Everyone was very helpful through the purchasing process. The technicians, Kenn and Matt M., that came to do the install were awesome. They didn't mind my dogs being "helping" them and even took a couple seconds to through a ball for them. The stove looks great and the drywall patched where my hole wasn't the height. I would definitely return to this business in the future. More...

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Susan Porteous

12 October 2018

We have dealt with Haven Home ClimateCare for many years. For our most recent service visit (annual winter preparation for furnace, HRV, fireplace and HWTank), we were reminded of the visit and timing the day before. The service technician, Jeff Stackhouse, arrived punctually, and, as usual, was very friendly and professional. We were very pleased with his attention to detail.Although Haven has expanded as a business over the years, it has maintained a family atmosphere in all aspects of its customer relations. More...

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Gina Callaghan

12 October 2018

We had a great experience with Haven Home getting our new fireplace installed! I would highly recommend them. Scott and Rob did our installation and were great. Everything was fully explained, our house was left clean and tidy after they were finished and the fireplace looks fab! Everyone we dealt with at their office was friendly and helpful. Thank you Haven Home, we look forward to getting much use out of our new fireplace More...

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Adam Harper

12 October 2018

Gary the technician came to service out furnace, a/c, and fireplace for the first time since moving. The previous owners did not maintain their equipment and a lot of work needed to be done. Gary was knowledgable, courteous, and patient even though the service took an exceptionally long time to do and the problems kept expanding. We appreciated Gary's expertise and work ethic to get the job done. He helped make a frustrating day more positive. We would recommend Haven to anyone!! More...

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Don Head

12 October 2018

Great big thanks to Scott and Rob for installing our new furnace today. Great service and very friendly. Went out of their way to properly introduce themselves and to answer all questions we had. Would recommend them anytime! 5 out of 5 rating for these 2 guys! More...

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Christine Noble Seller

12 October 2018

Haven Home ClimateCare provides our annual furnace maintenance. The office staff are pleasant and remind us every August to schedule our annual appointment. We also get a reminder call the day before our appointment. Gary & Danny, the technicians who came this year, were punctual, friendly and provided exemplary customer service and tips to keep our furnace in tip top shape. Thank you! We are happy customers and highly recommend Haven Home ClimateCare. More...

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John McEwen

12 October 2018

My wife and I are seniors and had the dual ductless AC with heat pump system installed. Will H and Matt B were extremely professional and made the entire experience extremely pleasant and easy as did the entire Haven team. The workmanship and tidyness are second to none. I would absolutely highly recommend these two technicians as well as the Haven team for all your needs!Thank you again Haven! More...

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courtney powell

12 October 2018

Rob and Scott were fantastic!They worked hard and always made sure it was very clean when they left! We got a new AC unit ans Furnace. They worked hard to get the job done and very knowledgeable!Thank you! More...

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Denise C.

12 September 2018

We had a great experience dealing with Haven Home from start to finish.Derek and Andrew were professional and clean. They worked very hard barely taking a break. Thank you Haven Home! Denise

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Igor Kozin

12 September 2018

I have used Haven Home Climate Care services over the last several years and have nothing but praise for them. They are customer-friendly and punctual when scheduling on-site service visits. The HHCC techs have also been knowledgeable and efficient in servicing my furnace-airco-waterheater units, and I was especially impressed with the professionalism of John H., who did an excellent job at my place just lately - Thank you, John, so much! More...

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Gabriel

12 September 2018

I have used this company a few times and am impressed of the professionalism of their staff; either Don their salesperson or Bill and Pat the technicians that were here to install our new furnace. Finally I have found a good reliable supplier for our furnace, AC, and hot water tank! More...

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Don Lowe

12 September 2018

Aaron and Andrew were very pleasant and professional . We were the first call of the day and they were on time. They were quick and efficient. Many thanks .

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Trevor Semeniuk

12 September 2018

Phil & Josh were amazing. Super professional and excellent tradesmen. The pictures show their care for not just doing the install but making sure all the venting and piping is tidy and correct.

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Terri C

12 September 2018

Just had a new Hot Water tank installed by Aaron & Andrew. Outstanding service as usual. Been a client of Haven for 18 yrs and have never been disappointed!

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Fred Stickley

12 September 2018

Aaron and Andrew worked well together and tirelessly [the equipment was heavy!]. They installed a new fireplace in our home. They were very professional as they performed their roles; which allowed us to go on with our daily routines. They kept us informed of any concerns and listened to our responses. We are really pleased with the work; and the extra effort / hours to have it completed that day [esp. when an unforeseen complication added to their work order!]. Thanks also to Herb, the sales person, for his home visit and for providing the specifications for the smooth installation. We are happy customers. More...

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jon sutherland

12 September 2018

Gary was here today to service our air conditioner for the summer (hopefully warmer weather will be in the future). He was very efficient, thorough and professional.Not sure how to add a 2nd review but Aaron and Andrew installed our replacement gas fireplace on Thursday, September 6th. Not only did they do a very professional job, they went above and beyond to troubleshoot some other potential problems before they arose. More...

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Mar Knapp

12 September 2018

I don't know how Mar Knapp came to the top of the page. I can only say that the work done to fix the installation rules that came out after installation was done extremely well by Brandon. There was no charge even though the installation was done 10 years ago. Well done!! Ted Bunyan. More...

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Elizabeth Cook

12 September 2018

Haven Home ClimateCare installed my A/C and I am very very happy with the install and the service guys Rob and Scott for their service. They did an excellent job and were very friendly and professional!!!!! Thanks again!!!!!! More...

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Victor McQueen

12 September 2018

thanks to the excellent work of Aaron and Andrew

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Andre B

12 September 2018

Had a great experience having a heat pump installed. Aaron & Andrew were fantastic, they were really careful in my home and left it looking clean. Thank you very much for the great work. More...

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John Gosbee

12 August 2018

We were extremely pleased with Haven. Bill O'Leary was most helpful in helping us pick out the right Furnace and AC for us. Devon and Phil arrived on the appointed date right on time. Despite the blistering heat they got our new AC up and running before leaving for the day. We were most grateful. The next day Devon and Brad came back to finish the furnace install. They were done by early afternoon. They cleaned up so well it was hard to tell that we had work done. I highly recommend Haven and would not hesitate to use them again. More...

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Elisa Bulak

12 August 2018

I had a furnace maintenance done and John H was wonderful! He was polite, professional and answered all my questions. He even noticed that my furnace wasn’t running optimal, so he had informed me of it and set it correctly. I’m very happy that John pointed out something that hadn’t been noticed in the past and it will save me money on my gas bill come winter! Great service! More...

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Michelle Caverly

12 August 2018

Chris W was friendly, helpful and efficient.

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Harry Barrett

12 August 2018

Scott and Rob installed a new air conditioner for us today. They were very professional providing an excellent service. The installation was neat and tidy and they cleaned up after themselves.

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Helen Smith

12 August 2018

We recently had a new AC unit installed by Brad and Devon on a hot and humid day.Both guys were very efficient, friendly and happy to explain what they were doing when asked.Floor protectors were laid through the house where required and once the job was completed they made sure everything was cleaned up inside and out. Job well done More...

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rookieTL .

12 August 2018

I had new ac installed last Friday. Aaron and Andrew did a great job. All went very well. They know what they are doing and very professional. Thanks you

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Andria King

12 August 2018

Scott and Rob just finished installing a new furnace in my too small and overly hot, humid, and dusty basement. There was a lot to work around — unusual solar/hot water tank set up, new electrical wires, lots of ductwork changes and serious space issues — but they were consumate professionals. They explained everything throroughly and answered all of my many, many questions. Great job! More...

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Tammy Dack

12 August 2018

Sales rep PD is the reason we went with Haven Home, Derek and Bobby are the reason we will use them for for all future heat and a/c jobs. They were not the cheapest quote we got, but PD was the most professional, knowledgeable and genuine sales rep. Derek and Bobby were extremely professional, efficient and friendly. I think they actually left my house cleaner then when the arrived! All 3 of these employees are outstanding ambassadors for the Haven Home brand. Oh, I almost forgot, Hanna from the office was also very helpful and pleasant as she kept in touch with confirmations and updates about the install of the a/c unit. I highly recommend Haven Home ClimateCare More...

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Anne Borschneck

12 August 2018

Our second gas fireplace installation with Haven and everyone was great. Technicians Scott and Rob were punctual, courteous and professional. Thank you for leaving everything so tidy! More...

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Carolyn McPhee

12 August 2018

Scott and Rob installed a ductless split air conditioner and heater for us yesterday. Thank you Scott and Rob---you did a great job!! I appreciate how hard you worked and how pleasant you were to deal with! And thank you to Donald for coming out and explaining the system so well and being so great to work with too! All in all a great experience with Haven Home Climate Care!! Thank you!! More...

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Heather Zoutman

12 August 2018

Had a heat pump malfunction, technician arrived that day and stayed till issue was resolved. Great explanations!

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Robert Schofield

12 August 2018

Thanks to Mike ! He did a great tune up on my A/C.

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Bob and Yvonne Ferguson

12 August 2018

Aaron and Andrew were very professional and affable to talk to.They completed the installation quickly and were very good at explaining the details of their work.Another great experience with Haven Home ClimateCare. More...

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Tracy B

12 August 2018

Just had Haven Home ClimateCare install a new AC, furnace and hot water tank. Scott and Rob had their work cut out for them with the small space to work in but they worked tirelessly to get everything up and running for me and were a pleasure to deal with. Thanks also to Herb for all his help & getting things arranged so quickly. I really appreciate everyone's hard work and help with this job. I would recommend the Haven Home team anytime. Fantastic service! More...

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Linda McCutcheon

12 August 2018

this company is efficient and certainly professional. They know what they are doing and very accommodating. I would highly recommend them for you home, office, or cottage.

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Gayleen Garvin

12 July 2018

When you deal with Haven Home Climate Care, you get the "Cadillac of Care". For an emergency visit recently, Derek, one of Haven's technicians, did an excellent job. Since we switched to Haven, we haven't looked back. More...

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Chris Howling

12 July 2018

Great service from Derek S. First time using Haven who were recommended by my neighbours. Derek discovered that the furnace was not level and adjusted it so condensate would properly drain. No other company even checked for this. Very happy. More...

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Robin Porter (RESolutionsTECH)

12 July 2018

Excellent service! Brendan, Aaron, and Bobby always do a wonderful job on furnace, air conditioner, and hot water tank. Thank you!

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gary greenwood

12 July 2018

Derek was very informative and answered all my questions fully and honestly and explained the savings on purchasing the service plan and how much it saved me like almost $200.00 on this first visit. Would highly recommend him to anyone who does not have a service plan, as I have 2 furnaces, 1 airconditioner and gas fireplace. Great Service. More...

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Sarah MacInnis

12 July 2018

Unbelievable service! Showed up on time. Rolled out a red carpet (literally) to protect our floors. Stayed late on a Friday evening to ensure the job was done. They worked great as a Team and always wanted to ensure we were 100% satisfied. Well we are! We now have a gorgeous fireplace for a great price! Thank you Haven!!! You're our only call for all HVAC needs. More...

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Brent WEAVER

12 July 2018

Great consult and installation. Would recommend.

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Wendy Tobin

12 July 2018

We recently had a new Regency natural gas fireplace installed by Chris W and Andrew. They arrived on time, completed their installation quickly and professionally, cleaned up their work area, explained the functioning of our new fireplace, and answered all additional questions. They also provided guidance to my husband on the installation of the mantle and surrounding structure. They presented options to suit our individual gas line configuration. While here, they detected a minor gas leak on the supplier side of the connection to our home. They contacted the supplier who remedied the situation. were friendly. We were very pleased with the service provided by Chris W and Andrew. Thanks. More...

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Gina-Rae Barclay

12 July 2018

We recently had Haven Home Climatecare tend to our very old gas fireplace, that needed some major TLC and Don V did just that! The service was very friendly and professional and he didn’t hesitate to help explain all that he was doing and to make sure I was left with no unanswered questions. The fireplace could (almost) pass as brand new. Thank you, Don!! More...

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Art for Epilepsy

12 July 2018

Quick and courteous service. Happy to be a client.

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Sean May

12 July 2018

Very pleased with the service provided recently by Haven technician Gary, who came to my home on very short notice and did a great job for us. Very polite and friendly service, thank you. More...

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Rhonda Rose

12 July 2018

Thank you Haven Home Climate Care and your professional knowledgeable Service Technician Gary. Gary attended our home and serviced our aging furnace. As we have recently purchased this home our knowledge of the furnace and its condition was unknown. Gary was very professional and informative and best of all friendly and polite. His attention to detail was welcomed as our furnace is aging and nearing replacement time. His candid honesty in explanation and detailed servicing left me with reassurance that the furnace is in good working order and I have nothing to worry about. Gary exceeded my expectations as a Service Technician. In summary I was concerned about the present condition of our furnace until Gary completed his service. I am now fully aware of potential problems and am very comfortable in knowing that the furnace is in good working order thanks to Gary. Thank you Haven Home Climate Care, we will continue to use your services and honestly recommend your business to others. More...

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David McCart

12 July 2018

On October 16 & 17, 2017 Matt R. and Bryce installed a tank-less hot water system and new furnace. They did an A+ job. Thanks guys. Also, Matt likes a Tim Horton's medium dark roast with cream and Bryce likes a medium double double. I was happy to provide them with coffee every morning! More...

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Eric Lawson

12 July 2018

I requested a quote for a tankless on-demand hot water heater from Haven on April 19. Lloyd visited on April 20 to assess the situation. On April 27 Ken and Matt arrived to remove the old hot water tank. They installed the Navien 210A hot water heater in 9 hours that day. On demand hot water heater is working fine. Don't have to worry about old tank leaking water. Good service. More...

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Leah Robichaud

12 July 2018

We have dealt with this company for 13 years and have never been disappointed or dissatisfied with their service. Gary came by today for the annual furnace cleaning and did an excellent job as always. Great office staff and service staff. Never a problem! More...

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cosmo dawes

12 July 2018

Matt R and Bobby did a fantastic job of installing our A/C, working efficiently and expertly for pretty much the whole day. After they had finished, the work area was spotless. Matt gave us a knowledgeable run through on the equipment. Both Matt and Bobby were courteous and friendly throughout. More...

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john narvali

12 July 2018

They were prompt, clean, very knowledgeable and did an awesome installation !

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Doug P

12 July 2018

Gary came to service the air conditioner unit and I was very pleased with his service. I always request Gary because I know he does a great job.

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gillian lacroix

12 July 2018

Had a new heater install done by Haven Home today. The service techs (Matt M and Kenn S) were professional and courteous. When a part from the manufacturer fit poorly, they had their shop make a new one. Great service. Thank you.

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Chris Shail

12 July 2018

Matt, Kenn and Will practically rebuilt our entire furnace. They were very professional, courteous and helpful. Highly recommended!

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Ron Hawkins

12 July 2018

We have used Haven for the last 15 years and are always pleased with their level of service. Gary took the time during his last visit to explain a few things about how to get the best efficiency and longevity from our HVAC system.

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Gary Bernfeld

12 July 2018

Great annual AC and Furnace inspection services. Tech Gary Johnston was meticulous, personable. Even better, is the personalized touch of being able to request the same tech come whenever possible to do all routine services. As an example of why this is important, Gary even remembered a non-inspection item we discussed 6 months ago and followed up to cheek on it with me! More...

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christopher neill

12 July 2018

Thank you GARY *SO* much!!! We had a phantom "howling" sound emanating from the furnace every time it reached a certain boiler-temp. It sounded like Jacob Marley haunting Scrooge on steroids and could be heard everywhere in the house. After an exhaustive, thorough troubleshooting process over several intensive days of diagnostics the guys found extensive water damage to the burner, (unrelated to the howling,) and replaced those suspect parts without any furnace "downtime." Although unrelated to the "howling," the replacement of the burners will amount to significant savings on our gas bill going forward as the furnace now burns gas efficiently. Then our hero GARY showed up to isolate and correct the "Howling." He had suspected it was a CAD$400.00 water pump that needed replacing, and proceeded to install the new unit. After further extensive testing he determined that we DID NOT require the new pump, but merely some intricate, well-considered tweaks and adjustments. Not ONLY did he solve the problem but he saved us CAD$400.00. What a *Prince.* Thanks Home Haven and GARY in particular for you professional, timely, thorough and courteous service. A+++ More...

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Sharon Musgrave

12 July 2018

On a scheduled service visit, Don V. was very knowledgeable, courteous, professional and offered practical advice. I have signed up with a service plan because I am confident with the quality of the work done.

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Iljoon Jin

12 July 2018

A new furnace was installed on a very cold day, January 5, 2018. Two technicians, Scott and Rob, worked very hard and finished the job on time, and explained to me in every detail how the installation was done and what were improved. Very happy to have the highly professional service.Many thanks Scott and Rob. More...

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Ethel B

12 July 2018

Everyone we dealt with at Haven Home was helpful and reassuring. The people who came to the house walked us through the steps needed to remove our furnace and install the new one. Matt and Ken worked tirelessly to get the job done right so that our Geothermal Unit will work at peak efficiency for years to come. Within days of installation Mike arrived to review the work and make sure we were comfortable with the new "smart" thermostat. All this during the coldest temps in decades. We are thankful for this excellent service. More...

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Holly Cassidy

12 July 2018

Haven's technician, Mike, arrived as scheduled and was very pleasant and engaging. Worked independently and made a suggestion for a small repair now that would save us a costly bill down the road. Thank you Mike, and thank you Haven Home Climate Care for your exceptional service...again!! More...

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DXTR Sports Capper

12 July 2018

Both the air condition unit and now the gas stove were installed beautifully! Very polite and cleaned up afterwards! The team of Scott and Rob were amazing to deal with! thank you guys:)

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The Secret Garden Inn

12 July 2018

I just had a gas fireplace replaced and everything went very smoothly. The techs (Aaron and Austyn) "rolled out the red carpet" to keep the carpets clean, and left everything in order. They showed me how to use the remote, left all the appropriate manuals and paperwork and were very professional throughout. I use HH for maintenance work as well and they are always on time and efficient. Finally, I love the new fireplace (it is a Castlemore) and HH has a very nice showroom. I highly recommend the company and the staff. Kathy (Owner / Innkeeper) More...

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Todd Stevenson

12 July 2018

Called to bump up our yearly maintenance because Fireplace wouldn't start. Chris W came and was wonderful with helping getting it going. Was very helpful in answering all my questions.Thanks More...

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Many Me's

12 July 2018

Your technicians Matt M. and Kenn installed a new heater in my apartment with skill and efficiency. They were very careful to treat my home with respect by laying down the floor protector and cleaning the floor and carpets when they had finished the job. They were pleasant to deal with and answered all my questions cheerfully. I would not hesitate to have them back in my home. Thank you More...

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Martha Runte

12 July 2018

Don V was friendly and very professional. He did an excellent job!

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Rob M

12 July 2018

Matt & Bryce did an awesome job with our AC install this year. Highly recommend Haven Home!

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Shaun Cahill

12 July 2018

I would highly recommend Haven Home ClimateCare for all of your heating and cooling needs. I had Don V out and he was very professional and took the time to explain everything to me.Shaun

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Nan Frasson

12 July 2018

Andrew and Ken did a great job.

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Franco Fragomeni

12 July 2018

Brendan is a technician we met this morning to rectify a problem; he arrived promptly, was confident and knowledgeable and solved the issue to our satisfaction. He presented as friendly and personable, and I suggest to ownership he is an asset to the Haven business. Recommend this business based on ongoing 5 star experiences! More...

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jim ross

12 July 2018

Gary,Derek and Andrew arrived on time.They were polite , efficient and knowledgeable .Gary identified the problem and shut down the fireplace unit to ensure our safety. Andrew and Derek installed the new firepllace leaving no mess and explained the operation of the new unit. More...

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Bernhard Steglich

12 July 2018

Today, Gary, the technician From Haven Home Climate Care fixed a problem on our gas fireplace. It worked only intermittently. Gary was very friendly, explained to me the problem and went beyond the original task. He also found that the batteries in the thermostat had to be changed. If the old batteries would have been left there might have been damage to the thermostat with associated costs for fixing.In summary we are a happy customer now again. We have been with haven Home Climate Care now for many years and have always been well looked after.Thank you Gary More...

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Laura Faris

12 July 2018

Don V. helped me fix my furnace temporarily in -20 weather. He came unbelievably fast and described everything he was doing as he was doing it. I couldn't be happier with the service he provided. I would definitely recommend Don to others. More...

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Sandy Campbell

12 July 2018

We had to have our gas fireplace cleaned. Heaven knows when it had been taken care of, however, Don V. came on October 11, 2017 and did a wonderful job. You are very fortunate to have this gent as one of your techs. Thanks so much for a job well done. More...

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Mary or Steve Ottenhof

12 July 2018

We recently had Scott and Rob in to replace our furnace. We were very impressed with the service. Rob and Scott were here for the day and both very courteous and helpful. They worked seemlessly and diligently all day. They were extremely conscientious when going to and from their van, very considerate of our home and us. Their work was topnotch and thoroughly explained upon completion. Couldn't ask for more. Thank you. More...

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Miriam Wettlaufer

12 July 2018

Had our furnace tuned up today. Don V. was our technician. He was on time, removed his boots, and very courteous. He explained what all he did and the results from all his testing in a way I could understand. Good job Don V. Good job Haven Home. More...

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Jonathan Jones

12 July 2018

Excellent service. We have a service contract. Gary our service provider found two small gas leaks during our annual inspection. We could have had a major catastrophy if they weren't discovered. Thankfully he took his time and did an excellent job! More...

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LuckPuddle

12 July 2018

Excellent - I recommend them to everyone. Last year they did our fireplace - So this year they did our furnace, hot water tank and central air. They excel at everything, and are super-fast. More...

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