Keswick Hall & Golf Club

Keswick was the perfect venue. Our daughter's wedding was outside and the vista was amazing. Their service, attention to detail, and professional advice was invaluable. We have been to dozens of weddings over the past couple of years, both destination weddings and local weddings.....Keswick was the perfect venue. Charlottesville has an abundance of venues for weddings and without a doubt, Keswick was the best in Charlottesville. Kelsey Mayo was wonderful to work with.....and she was invaluable both in the planning as well as the day of the wedding. The groom's family was from Charlottesville and they had been to dozens of weddings at other venues and each and every Charlottesville family remarked that Keswick was the most beautiful venue, best food and service. More...

Reviewed on WeddingWire

Last Saturday evening my wife and I and 10 of our closes friends had the night of our life at Treble Wine Cellar located within Keswick Hall.  It is an amazing space!  We had high expectations for the evening.  We had all flown in from South Florida to celebrate my wife's birthday and this evening was the weekends final event.  With such high expectations their easily could have been a let down. However, the team at Keswick exceed all expectations.  We had a phenomenal evening. It stated with drinks at Villa Crawford and didn't end until we finished a four course Fossett prepared meal.  Everything was perfect. Professional service.  Fantastic wine. Candlelit room.  And a once in a lifetime meal. If your have something to celebrate with a small group, there is no better venue. More...

Reviewed on Yelp

We came here for a quick anniversary getaway. Great staff and service, beautiful grounds, and overall great atmosphere. I loved the cookies each night with turndown service, archery was fun, and great paths for bike riding or running. Only 20 min drive to historic Charlottesville. Would stay again. More...

Reviewed on Yelp

Simply the best!   Simply the best lunch on the planet!   Mario is the chef and he does outstanding.   Patrick greets you and you are treated very kindly.  Keith is the bartender and he is the best with people and service.    I always enjoy keswick hall--it is a must go! More...

Reviewed on Yelp

What an experience! We were spending the afternoon visiting vineyards in the Charlottesville area, and upon a recommendation we stopped at the hall for the lunch buffet. From the soup to desert everything was perfect. Asking the wait staff about different items resulted in recipe and ingredient lists coming from the chef. Mario is a true gift to mankind. "It doesn't matter what you cook, as long as you cook with your heart..."Thank you Mario for that reminder, and your amazing lunch. We will definitely be back! More...

Reviewed on Yelp

8 of us ventured down from No.Va. To play 18 on the hottest day of the year so far.  Great customer service.  Even had someone other than the beverage cart lady out offering you cold bottled water.  Nice touch on such a hot humid day. As to golf, the Pete Dye redo is fantastic.  The greens were tricky bit rolled well and in wonderful shape for a year old.  Can't say the same for the fairways.  Although not horrible their just "new" and about a year away from being perfect I am sure. Loved what Pete Dye I'd here.  His minimalist approach and layout blend so well with the lovely hunt country setting you can almost imagine your in England or Scotland.  Can't wait to come back in the fall and try this beauty again. More...

Reviewed on Yelp

We were absolutely thrilled with this venue for our April wedding! Kelsey is wonderful to work with and very accomodating. We also took bridal photos here and Kelsey was a huge help setting that up and supplying a golf cart and driver to get us around. They go above and beyond! We really wanted to have our english bulldog be part of our day and while we were at the reception and rehearsal dinner they even had a staff member take her out for walks and check on her(Ben we absolutely appreciate and adore you!). Staff is Fantastic and we really did not want for anything on our special day. Food is still being raved about from our guests and how great of a time they had. Could not have asked for more and will return for our anniversary! More...

Reviewed on WeddingWire

Keswick is a beautiful and picturesque venue, and we highly recommend them for any special event. They did an amazing job for us. We were delighted by all the staff's competence -- most especially Kelsey Mayo, event planner. She was extremely helpful, accommodating, and understanding of the stress associated when hostessing a destination wedding. Additionally, most every guest mentioned the delicious food! So glad that we chose Keswick as they made Amy and Michael's wedding day even more special!! More...

Reviewed on WeddingWire

Keswick Hall is the most beautiful venue in Charlottesville. No other place can top the food, view, and staff. There are also so many really unique places to take photos. This venue will surely show your guests a great time! LOVE this More...

Reviewed on WeddingWire

Keswick is absolutely beautiful for a wedding and the staff is incredibly service-focused making it a fantastic weekend for both you and your guests. The food was also fantastic, and we really enjoyed the logistical ease of having the catering and event venue be one in the same. More...

Reviewed on WeddingWire

This was definitely a hidden gem! We started our day with a tour at Monticello and decided to make reservations at Keswick based on the reviews. ..it was well worth all the hype! We were given a beautiful room with a huge balcony overlooking the infinity pool and golf course. The overall feel was rich and estately while still feeling succinct and comfortable to me the true essence of a high quality ambiance. We've stayed at many nice hotels, the Ritz, World Resorts, Omni...We had drinks at the Villa Crawford and divulged in their truffle and parmesean fries, absolute deliciousness for those foodies...the service was very good and the staff were always very helpful. This will definitely be a return place for us... More...

Reviewed on Yelp

I've only dined here but have had great experiences every time. The staff is extremely well-versed in the meaning of customer service and everyone is a pleasure. If you need or want something, they will always do their best to accommodate. The menu at Villa Crawford is small but offers some great choices. I stick with the burger or the Croque Madame but the salads always look delicious. The truffle fries are also amazing. Keswick as a whole offers an upscale ambiance with beautiful scenery. Coming during the holidays is an extra treat due to the lovely decor and impressive gingerbread houses. Also - get dessert. It's worth it! :) More...

Reviewed on Yelp

This is an update. We usually don't get to come here over the holidays but this year was an exception. Talk about a beautiful environment. It's like having a really rich friend to invite you to stay for a few days but your friend isn't there and you have the run of the house and all of his staff. It's amazing. The holiday decorations are a joy to look at. The staff is excellent special mention needs to go to the front desk staff of Kathleen, and Lisa Decker. I also want to point out that the wait staff  of Michael, Rachel and Brittany were really quite excellent as well. The food at Fossetts restaurant was its usual incredible scrumptiousness and the lunch buffet in the Villa Crawford was amazing as well. One thing to note the lunch buffet has gotten quite popular so make lunch reservations every day if you want to get in.The one really cool thing about keswick hall is that dogs are allowed and there are few things better than hanging around a giant roaring fireplace with your hound at your feet. More...

Reviewed on Yelp

Keswick Hall was a wonderful and absolutely stunning place to host a wedding. My only critique would be that there were some issues with the resort's hotel reservations systems. At several points in the months leading up to our wedding, I identified errors in their bookings and reservation management and this was frustrating and concerning. That said, the issues were all resolved and the wedding weekend went smoothly. The wedding coordinator there was a tremendous help, always gracious and accommodating. The team collected for our big weekend really executed too. It felt five star from our arrival to our departure. And the food was excellent whether for the bridesmaids' brunch or for the reception. From the outdoor barre class for the bridesmaids set up on the resort's croquet field, to the on-site groomsmen's golf, to the enchanting and intimate feel of having all 48 guest rooms rented out by friends and family, to the gorgeous poolside cocktail reception and on to the beautiful ceremony and tent locations, Keswick delivered a one-of-a-kind wedding setting and experience. If I could, I would get married here again in a heartbeat. More...

Reviewed on WeddingWire

Keswick Hall was the wedding location of my dreams. We never seriously considered or even visited another location. It is magical and such a special venue. The estate and grounds are reminiscent of an Italian villa, and the quality of service is unparalleled. Everyone I worked with throughout the process, including Kelsey Mayo was extremely professional, helpful, and diligent. Keswick’s service and execution of our large wedding was flawless, and I wouldn’t have changed a single thing they did that day. I will always remember our wedding day in the happiest of lights, and I’m so thankful that Keswick was able to handle such a complicated service and timeline. Hosting a large wedding at Keswick is not an inexpensive endeavor and I wish all the costs were stated upfront (some tiny things were added throughout the process), but it was worth every penny and I wouldn’t change a thing. I’d do it all again, no questions asked. Our wedding day was the happiest day of our lives to date, and we are so thankful we chose Keswick. I couldn’t have imagined the day any differently. We are so thankful for all of their help and so happy with how everything turned out. We’re looking forward to coming back and staying the weekend in the future. More...

Reviewed on WeddingWire

Service & personnel were excellent. The facility is lovely, and Keswick gave us a memorable and beautiful wedding, wedding reception & wedding weekend.

Our only difficulty was in pinning down reservations. for example, a number of people who made reservations were told they didn't have any or that they only had reservations for only 1 night. This was a source of ongoing frustration from the time we reserved the hotel until the week before the wedding. More...

Reviewed on WeddingWire

Thought I posted one before for the hotel and restaurant. but both are wonderful and would go back again.Super quiet at night, very good breakfast and dinner and the staff couldn't be nicer.

Reviewed on Yelp

Keswick was an amazing place to get married!!

Reviewed on WeddingWire

My fiance and I attended a beautiful wedding at Keswick Hall in Charlottesville, VA in August.  We had a fantastic time sipping on drinks, dining in the grand courtyard, and overlooking the magnificent pool and large golf course.  It's truly a classy place.  Both its indoor and outdoor space is grand and intricately designed.  There was a large outdoor space for a tented area for the meal and the indoor area had enough space for multiple levels and a large dance floor.  The bride and groom also had fireworks over the golf course during their reception and it was a beautiful sight to behold!  I'd definitely recommend Keswick Hall as a great venue space in Charlottesville, VA.  The wedding we attended was charming and had a lot of Southern elegance.  Keswick is located about 15 minutes from downtown Charlottesville, an easy drive (and the bride and groom provided shuttle transportation, which was much appreciated). More...

Reviewed on Yelp

We had the most magical day thanks to Keswick Hall and the level of care they took of our guests. We couldn't have asked for anything better!

Reviewed on WeddingWire

Their lunch buffet is one of the best-priced marvels in Charlottesville. Blissful service. Tranquil grounds. Comfy chairs. This hidden resort is a local treasure for those in need of pampering and a deluxe feast. It's also a great place to pop in on a lazy Sunday for a game of billiards. One of these days, I might even be able to afford to stay the night. A woman can dream... More...

Reviewed on Yelp

Our wedding at Keswick Hall was perfect. The staff members were wonderful to work with and my daughter got just what she wanted - a beautiful, simple,but elegant wedding. Also, the food was delicious and beautifully presented. We have had many people tell us that it was the best wedding that they have ever attended. More...

Reviewed on WeddingWire

I "met" Keswick Hall in challenging circumstances--leading a trip for 30 mostly-senior citizens from southern California.  And Keswick Hall more than rose to the occasion .  Of course, the hotel and setting was beautiful--it floored my guests who have traveled all over the world.  And the food was amazing, both in the restaurant that sports the most magnificent windows over the golf course, and as part of our catered event.But it was the people who not only helped make our tour a success but let me relax and enjoy.  Olivia dealt with dithering dining arrangements with humor and gracious patience.  The concierge--I THINK her name was Celia (please excuse)--was invaluable in moving us to and from various locations.  She was not only the picture of hospitality but a creative problem solver as well!Would I return?  In a flash!  But next time, by myself and I'll let the wonderful staff take good care of me! More...

Reviewed on Yelp

We went for brunch on Sunday. Keswick Hall is wonderfully charming... A step back in time to a slower pace. Antiques and the country setting make this place sing.  While we waited for our table, we sat next to the roaring fire with club fender in the foyer.  We ate in Fossett's and were seated by the windows overlooking the golf course and rolling hills in the background. Keswick Hall's brunch is a la carte ...off the menu... No buffet. We both had "Eggs Keswick" .....delicious but the "Kite's Ham" was so salty we could not eat it.  Very nice place to languish and enjoy your food, conversation and the view. More...

Reviewed on Yelp

Outstanding service and amazing attention to detail. The views at the hall are fantastic and the people are warm and inviting. When you enter the area you feel as if you are intruding upon an exclusive neighborhood, but once you arrive at the hall, you feel like a welcomed guest. They have several activities available but relaxation is everywhere. More...

Reviewed on Yelp

We live in DC and stayed at Keswick Hall for 3 nights during our honeymoon in June. Not only are grounds and hotel so serene and beautiful but the service is unparalleled. Everyone was kind and attentive. Also, the food was spectacular. We ate almost every meal on their terrace and everything we ordered was top-notch. Lastly, we took advantage of the pool, spa, and bicycles. All were equally enjoyable. We look forward to returning for our anniversary. More...

Reviewed on Yelp

The food is always wonderful, but the service is some of the best around. We were there for a drink and I was having a bad day and was rude to our server. Patrick completely maintained his composure and continued treating us with the utmost courtesy. More...

Reviewed on Yelp

Talk about gorgeous! If you're looking for an oasis at the foot of the Blue Ridge mountains, this is it. I haven't stayed at Keswick overnight, although it's on my "must-dos", but I recently visited for an afternoon. I knew this place was gorgeous from the get-go (it's a sister property of The Jefferson, after all), but I was floored by how amazing it is in person. It boasts three pools, one of which is an infinity pool and another that's indoor/outdoor, a golf course, a spa, two restaurants, tennis courts, and a whole host of other amenities.Exquisiteness does come at a price, so prepare to pay a pretty penny for a weekend stay. In my book, this is definitely a special occasion destination, and one that I happen to think would be totally worth it for an anniversary or special celebration. I've been planting the seed with my fiancé for a while that we must head here for a weekend getaway some point in the (hopefully not too distant) future. One step onto the property and you truly feel all your troubles melt away.  At least, that's how I felt when I finally visited, and I look forward to replicating that feeling again. More...

Reviewed on Yelp

Keswick Hall was the perfect location for my daughter's destination wedding in Charlottesville. The hotel is first class, the amenities terrific, the food delicious and the service impeccable. Their onsite wedding coordinator, Adam Donovan-Groves, is the consummate professional, taking care of every need of both the bride and myself. The hotel staff takes similar care of all your guests to make for a most enjoyable wedding weekend. More...

Reviewed on WeddingWire

We had a wonderful visit to Keswick Hall over the Memorial Day weekend. The accommodation is comfortable and delightful. The gardens and the pool are lovely. The food is great in both be Fosset Restaurant and the more casual al fresco dining at the balcony by the bar. Most importantly, all the staff members we met with were courteous, friendly, and helpful. Our stay could not have been better. More...

Reviewed on Yelp

Like lifestyles of the rich and famous.   The hotel and grounds are lush and beautiful.  The staff will do anything to make your visit a success.   The tour of the vineyard and wine cellar was very informative.   You can get a bike and ride around the grounds or walk.   The views are excellent.   At night I could here the honking of geese and singing of crickets.   The best nights sleep I've ever had. More...

Reviewed on Yelp

The service is impeccable. The attention to detail by the staff is fantastic. The room service (breakfast) is amazing. It's not your typical room service; food is prepared and immediately sent to the room. Nothing is left to guessing. Keswick hall is set in a beautiful location. As a guest we enjoyed the indoor pool and hot tub. The grounds are gorgeous. It's definitely well worth the cost. What a great experience! More...

Reviewed on Yelp

Lovely place. The room we stayed in was cozy and luxurious, the grounds are breathtaking. It's good, sometimes, to be reminded of the beauty that exists in the world. This happens here. We were here for a charity event, and all I have to say is:bacon wrapped date stuffed with an almond (not a peanut, lol)I am not ashamed to tell you that I spent a good portion of the evening tracking these bad boys down. More...

Reviewed on Yelp

My partner and I went to Keswick Hall for a work function, and overall, I felt it was a very nice hotel with good amenities and a very delicious breakfast. There are a bunch of these cozy-type hotels near Charlottesville, and I was looking forward to staying here. The welcome arrival was friendly and professional, and the lobby is grand in an understated way. As this is a relatively old building, It's been renovated very nicely. It's not some big resort like the Greenbrier, and I liked that about it.Our room was a bit smaller than I would've liked, but they have to work with what they're given. The alcove and minibar was somewhat of a waste of the space, but it's not like you sit in your room all day. The bathroom was large, that's for sure. There was a lot of space to place your toiletry bag and other amenities.The grounds of Keswick Hall were also very nice. It has a heated pool that was going strong even during the winter, which I definitely appreciated. We also walked around the grounds, and they're redoing the golf course, which should look nice. The club house -- which is a short walk from the main house -- had a different restaurant and pool, but it was too cold to go into the pool when we were there.I will say that the breakfast at Keswick Hall is very delicious. Overlooking the golf course, the views are great! I had the sausage and biscuits, and they were absolutely delicious; some of the best I've had. Service was professional throughout.Overall, we had a very nice time at Keswick Hall, and I would return here. While the rooms are small, it's a great little find around Charlottesville. It was close to Montpelier and downtown Charlottesville, roughly. More...

Reviewed on Yelp

Wonderful place to have a winter cocktail. Sit in the fireplced bar and ask Cort to make the best Sidecar I have ever had! Lovely and cozy.

Reviewed on Yelp

I recently went here on a business trip with my boyfriend. I can honestly say it is a beautiful place that manages to be quaint, extravagant and comfortable all at the same time. We stayed in one of the smaller rooms but still had plenty of room to lounge and relax, everything was clean and had a beautiful antique/cottage feel which I absolutely loved! The grounds were meticulously maintained, staff was all very welcoming and friendly, food at the restaurant was delicious! Also, during the cocktail reception around 9PM, my boyfriend teased me for ordering a bloody mary, the bartender was friendly, absolutely happy to accommodate my drink request at a strange hour and the ambience was charming and sophisticated.The spa was wonderful and made for a very relaxing experience. I ended up getting the 1 hour deep tissue followed by the reflexology. I am pretty sure I fell asleep on the amaaaaazing heated bed that they have you lay on. I felt like a cat on a windowsill, so cozy!Also, before I went to the spa, a couple of the other business spouses and I decided to grab lunch. Unfortunately the restaurant was closed in between breakfast and lunch but a gentleman was SO kind to go out of his way to get us beautiful cappuccinos, a delicious pastry basket and some fresh fruit. I felt so bad that we were interrupting their quiet time between meals but he was such a sweetheart to let us sit and chat and eat! I needed that little recharge too! All in all a beautiful place with the most stunning antiques throughout done in a classy way, set in the rolling hills and horse farms of Charlottesville. I have attached pictures but there are more at the link below if you want to see the rooms etc! sunnydaysandotherthings.… More...

Reviewed on Yelp

Keswick Hall was the perfect place for our wedding. The backdrop of the Blue Ridge is absolutely gorgeous. The food and cake was everything that I had requested. Adam, the coordinator, is everything a bride could ask for! He will be your right hand man and make the planning process so much simpler. More...

Reviewed on WeddingWire

Charming resort with beautiful grounds.  Enjoyed by local club members for golf and tennis.

Reviewed on Yelp

Keswick Hall is incredible for a girlfriend getaway or romantic weekend. My sister and I stayed in historic Suite 9, formerly the master suite in the original Villa Crawford. We sat out on our private balcony with a cocktail and watched the sun set while listening to the birds, the nearby hunting hounds, and the romantic rumbles and whistles of a train going by. It was so lovely out that we dined on the balcony of Fosset's Bar. Anyone can stop by and visit for events like the annual Christmas tree lighting or make a reservation to dine at Fosset's, and there are some great combo deals with the Jefferson Hotel (owned by the same group). The new Pete Dye golf course will be ready in the spring and there's a full service spa on the property for the girls. This would be a great destination wedding venue with the gorgeous grounds and gardens and fabulous food and you can rent the entire hotel if money is no object! Well worth the money and the location is perfect for exploring some of the best wineries in Virginia. More...

Reviewed on Yelp

I hardly ever write reviews, but I absolutely want to share how wonderful Keswick Hall is ~ from start to finish, the staff at Keswick made our stay so very special. My fiancé surprised me with a trip to Keswick for my birthday and then further surprised me by proposing at Keswick the next day :) The entire staff was in on the surprise and was so helpful, caring, supportive and really went that extra mile to ensure that our stay would be memorable (which it truly was). Thank you, thank you, thank you, Keswick Hall for your amazing service, beautiful grounds and for a weekend we will never forget!! More...

Reviewed on Yelp

Beautiful property. Just stopped by for a cocktail. Sat in the outside terrace near the pool overlooking the golf course. Amazing views extremely peaceful and quite .Ordered their tequila cocktail and their bread pudding. Both were very good.Service was exactly what you expect when you walk into this place.This is a wonderful property and I can only imagine staying at the hotel would be amazing. More...

Reviewed on Yelp

Keswick Hall had me at hello, but it wasn't until my wedding day that I realized how truly magical this place is. When we were deciding on venues it was between Keswick Hall, The Homestead, and Greenbrier. Of the 3, Keswick had something the others didn't...Adam Donovan-Groves. Adam is the Keswick Hall wedding coordinator and is not only one of the most amazing professionals you could dream to work with, but he's also an amazing human being who dedicates his life to making others happy on the biggest day of their lives. It's not just a job for him--it's a mission. On your wedding day (and before) Adam is 100% dedicated to making everything go perfectly and is your right hand man. From day one when I asked Adam about prices and he sent me a spreadsheet with all prices, taxes, and tips included so that there would be no surprises on the back end, everything was perfect.

On my wedding day I had a terrible incident with my dress. When my bridesmaids tried to zip it up, they realized that the belt that was sewn in was 2 sizes too small and my dress did not fit. After 30 minutes of trying to get the dress to fit and deciding to cut the belt off, someone went to get Adam, and he was there within minutes, sewing kit in hand. Adam fixed my dress in minutes and didn't leave my side all day. He was so incredible to me, that it's hard to find the words to write my appreciation.

Everything at Keswick was amazing, the service is incredible, the food was delicious, and the venue was absolute perfection. I cannot say enough about how incredible Keswick was and it was worth every penny (and it was a lot of pennies). If your wedding day is important to you I cannot imagine a more perfect place than Keswick Hall or a more perfect coordinator than Adam. Thank you for everything that you did for me! More...

Reviewed on WeddingWire

I'd recommend coming Spring - early Fall to take advantage of their pool and walking the grounds. The rooms are on the smaller side which is to be expected since it was originally a private home. The hotel has that cozy feel to it as do the rooms. The downstairs is open and encourages people to roam and mingle. The night time turn down service is lovely and overall everyone is extremely friendly here. I'd recommend this hotel for people out of the area who are looking for a beautiful place to stay while exploring the area. While everything was pretty, I just don't know if I'd personally stay again considering I'm somewhat in the area. There could be updating of some small things: Hairdryers - very out datedWhite noise machine (would be a great option to help with the noise from downstairs as you can hear the chatter if you're in a room close to the stairs) More...

Reviewed on Yelp

Recently stayed here for 1 night to celebrate my husband's birthday. Even though we went during the off season, we were ready for a fun splurge! Summary: this is a beautiful hotel, but it was slightly lacking in quality of service. I'd give the overall experience 3.5 stars.Location: beautiful hotel, peaceful location! Lots of rooms to poke around in, a fun place to explore. Room: We had the smallest kind of room (Superior) but I loved it! It was beautiful, comfy bed, huge tub, lots of snacks, great turn down service.TV in Room: terrible! We didn't get HBO, even though it was advertised. And several basic channels were dark & blurry, and no amount of adjusting the TV changed that. Location of Room: Not great. I was prepared for that, because again we were staying in the smallest room. But we were on the 2nd floor, right near the stairs, and we could hear every single person talking in the billiards room downstairs. I was awakened before 8:00am by people playing pool. Not awesome.Bar: Really cozy, fireplace, with a superb bartender. He was friendly and helpful, even when we ordered off-menu, non-standard drinks.Restaurant: We ate dinner at Fossetts, which was pretty good but not amazing (I wrote a separate review on Fossett's yelp page). Service: Everyone was polite and friendly, but I was disappointed. I had written to the staff weeks prior to our visit to inform them it was my husband's birthday, and I even ordered lots of extras for the room. But in our entire stay  none of the staff said anything about his birthday, there was no note of it in our hand-written welcome card, and I had to remind the waiters at the restaurant that it was his birthday. I mean, this is a small detail overall. But if I'm paying $600 plus for a hotel stay (including room, drinks, and meals), I expect a little more attention to detail from the staff.Overall it was a relaxing, nice weekend. But not quite the quality I was expecting given the high price. More...

Reviewed on Yelp

It was a HOLIDAY WEEKEND [rainy 3 days, to add to the fun]  Oh, and, my 46 TH birthday weekend. This is a wonderful property; the employees are amazing, and well versed The below is only the view I gave the management team.  Their response is why I give them a 5, oh yea, and,  the birthday present they sent to my room. You can clearly see how many couples were there for the weekend, many were having massages.  There are ways to create interaction, and a fun experience. Minnie 9 hole tournament for couples, round robin tennis, even create winery outings. If you have similar events, we were never informed. It seemed that guests could not play in the member golf outing; there should be a slight inclusion in this process. Just because we don't have a membership, guess what? This would help sell those memberships. That inclusion might have swayed us to move our Farmington Membership to Keswick.  Finally, your event team needs to work harder with managing the wedding guests; keep them away from the other patrons which are repeat. They  might be a one hit wonder, and may never come again. (the younger wild kids, of course) Calling customers and upgrading them or enticing them with special incentives, especially if they have been coming for years and have a special room, treat them as such.  Here are my final thoughts; Sales, Golf, Tennis, Spa, Dining, and Event Planning do not work together to create a cohesive experience. While the property is a nice throw back in time, and Mr. Goodwin is working to create change, there needs to be teamwork. This does not mean that the employees aren't pleasant, they are amazing.  However, your guest's "BRAND" experience needs to be your number 1 priority. Trying to sell me on other properties at the end of a survey email is an after thought. The front-desk should include this in a nice piece of informative collateral from the beginning, guests have downtime and it's the perfect space for soft selling. All of Bill Goodwin's properties have tasteful elegance, remember that, because The Greenbrier is losing it and The Homestead is falling apart. More...

Reviewed on Yelp