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J

Justin Lang Photography

Alexandria, VA

(7)
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Reviews (7)

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3.5/5

7 customer reviews

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24 August 2019

Warning, Stay Away, Do Not Hire! We had the worst experience with Mr. Lang (possibly Mr. Johnson). It took 10 months after our wedding for to receive unedited photos. Many important family photos are still missing.

Our wedding was May 2018, and one month after it he promised us the pictures were close to being delivered with everything in the contract and more. Then months went by with no photos, and we politely asked for updates. Sept 2018 he said he had personal issues that would delay him. Keep in mind, he already said the finished product was almost ready months ago. We were confused, but trusted him. So we asked if we could at least have all our raw unedited photos as stated in the contract, until he was able to edit them. He agreed to send them to us. Months pass by again with no photos and continuous unfulfilled promises, always saying that he would upload them soon. Finally in March 2019 we receive some of our unedited photos. We have been in contact with him trying to get the missing photos, and he has admitted he's deliberately withholding those photos, Our Memories, from us.

Here are some verbatim emails from Mr. Lang, none of these promises were met.

16 June - “Almost done. And I’ll send everything there!”
15 July - “Your package is done. The only thing I am waiting for is your wedding album, so I can mail everything. As soon as I get it. I’ll be sending everything 2 day air.“
3 Aug - “Yes I can upload photos, now I have canvas 40inch paper.”
19 Aug - “The images are still uploading, when it is done, you will receive a link!”
12 Nov - “. I just create the google link, and I am uploading images now, when they are finished, the file will send you a link.”

This really goes on and on….

Mr. Lang is unresponsive and unprofessional in all forms of communications . He gave many excuses both before and after the wedding. He claims that his phone was stolen, then his laptop, and he even turned off his phone service one time because a client was calling him too much. He rather send us multiple pity emails and excuses instead of providing us all our photos. In hindsight, we don't believe any of it.

He has also failed to fulfill many areas in our contract/agreement too. We never received our USB drive, digital wedding album, or our canvas. We also agreed to use his videographer and photobooth, both of which were cancelled/unavailable weeks before our wedding, adding to our stress.

Mr. Lang has also had issues with multiple business associates. Not paying other photographers, issues receiving products for his clients, and last minute cancellations. He prefers to use personal excuses, and blame his business associates for not fulfilling his contracts.

He also got drunk at our wedding. To be fair we weren't worried about him partaking in a celebratory toast, but it got to the point where multiple guests voiced concerns. He even got into an altercation with one of our friends at the wedding. Regrettably, we actually defended him at the time.

All in all, this was the biggest regret of our wedding day. Unfortunately we are in the process of taking legal action. He has even dared us to take legal action, citing that his contract is shielding him from liability.

PS. To show you how our experience flipped look at our engagement session review on 8/14/2017 by ANNIE L. Don't Be Fooled, and Don't Book!
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18 March 2019

Justin Lang Johnson was the photographer at our daughter's wedding. He turned out to be very unprofessional, giving her very few photos from the wedding. Even those few took months to produce after numerous requests. There were no family pictures and no pictures of the wedding itself. Missing were all the important moments of the ceremony and the reception. No refund was given. This was a very traumatic experience for all of us especially since he was entrusted with capturing all the precious memories of this milestone event for our families. He didn't check his camera throughout the event as a professional photographer would to make sure he was getting all the photos. He didn't back up the photos immediately afterwards and ended up wiping out most of them. Most distressing was his unscrupulous manner of dealing with this catastrophe by making up one lie after another to excuse his total lack of responsibility. He let everyone down in a major way.
He operates in a shady manner, changing the name of his business and location as bad reviews follow him.
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17 March 2019

DO NOT HIRE THIS MAN!!!! DO NOT BELIEVE HIS LIES!!!! My husband and I met Justin Lang Johnson at my sister-in-law’s wedding November 2017, where he seemed to be really nice and professional. In December 2017, we briefly talked about hiring him as our wedding photographer for our wedding in October 2018. He insisted and called me numerous times saying that we had to give a deposit of $3000.00 in order to book him. The total for our package was $6K+. We trusted him and gave the Deposit on January 5, 2018, however, because my sister-in-law ended up having serious problems getting all her wedding photos, we decided to back down. Justin Lang Johnson gave numerous excuses via email, blaming Chris (his photography partner) in why he has not given my sister-in-law her photos. He became nasty and unprofessional when we asked for a full refund. He said to go ahead and sue him. He said there were other open cases against him and that he was bankrupt so no one would receive any money. He gave us $400 (13%) (8 months after) of what we gave him and said he’d send $500 every 2 weeks, and nothing! It’s been 15 months and we have not received the bulk of our money!!!! More...

25 July 2018

We absolutely loveeeeeeeee the maternity photographs Justin took. His work is definitely unmatched �

The Tolliver's

Reviewed on Facebook

25 July 2018

Justin did an amazing job with our engagement photoshoot. He's very professional, patient, and helpful! He guided us through the photoshoot and created a comfortable environment.

Justin is so much more than a regular photographer – he is clearly passionate about photography and it definitely shows. He is very artistic, creative, and is detail-oriented.

Justin went above and beyond our expectations and used all of his knowledge and tools to make truly perfect pictures. He worked exceptionally well with the location we had chosen and exceeded our expectations.

We can't thank Justin enough for creating such beautiful photos and making our vision come to life – our photographs are truly works of art. We highly recommend his photography services.
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Reviewed on Facebook

25 July 2018

Justin did an amazing job with our engagement session - we absolutely loved our photos. He is extremely accessible and responsive, and he really took the time and effort to make sure he created the session we wanted. It is evident that Justin is passionate about photography and truly cares about his clients, providing a unique service focused on each one. The turnaround time on getting our proofs was also very quick. Highly recommend. More...

Reviewed on Facebook

25 July 2018

Justin is a true professional, his one star review being from some mad guy who never used his services. If you want work done in a timely and cost free manner have this young man do the work. I would definately hire him again and recommend to family. More...

Reviewed on Facebook