just glazing

The owner, Colin, has done lots of work for us over the years. Since last year I have made dozens of phone calls that have gone thorough to voicemail but none of them have been returned. I have sent numerous emails and have only received one in return. It was an automated reply dated 18th April saying they would contact me shortly. I am still waiting. I can only assume that Colin is now only the figurehead ad it is run by other people who do not have the same idea of customer care he had.