Jordan Andrews Ltd
Crouch End, Greater London
(29)
Crouch End, Greater London
(29)
29 customer reviews
Evgenii Amchislavskii
I recently replaced an engineered wood floor in my apartment because of faulty installation by the developer with a new one supplied by ISTORIA WOOD FLOORS BY JORDAN ANDREWS.
I had a nightmare experience with this shop. To begin with, two weeks prior the works began I had chosen a prime engineered floor of a beautiful pinkish colour in this shop for which I paid in full around £5000. I had been repeatedly reassured by Jeni and Stavros, sales representatives at Crouch End branch, that there had been a sufficient stock of this floor and I could rest assured that the floor would be delivered as expected. The works were scheduled to start on February 2nd, the delivery was requested on February 1st, again I had been in touch with the shop every other day to confirm delivery details. On February 1st, I received a call from Jeni saying that they in fact did not have the floor I ordered or to be precise they had it in character grade. They tried to offer me larger planks of a similar floor for no extra cost, although I was very specific about the floor base and the size of planks I wanted. Anyway, I agreed to proceed with a character grade floor, but the real nightmare began when planks arrived on site. What I received did not qualify for a character grade by any stretch of imagination. The planks I received were bent like bananas, they were poorly treated, colour was not consistent throughout the batch, some planks had patchy areas of discoloration, some were very dark, let alone the colour was not even close to the pinkish one I was after when I was buying the floor. On top of that, the width of planks varied which resulted in larger gaps between some planks, but this only came about when the fitters started installing the floor. All planks were full of massive knots which would qualify a rustic grade at best but what was even more frustrating some of the knots were not filled. My fitters were genuinely disappointed having had to work with a product of such poor quality. I had to pay extra for filling knots and multiple chips.
As much as I wanted, I simply could not move floor works because of availability of my fitters and some other works undergoing in the apartment, so I had no choice but proceed with what the shop sent. To be fair, the shop agreed to replace nearly 50% of planks. I had to go through the pile of wood floor to check each plank myself which was frustrating, time consuming, and totally unnecessary would they have had any quality control in place. The shop proudly boasts about a huge workshop in Crouch End producing the floor, what a joke of a place!
I repeatedly invited shop’s representatives to attend my flat to see what they sent to me and to bring the samples of the floor they sold to me to compare with the end product, but they did not bother to come back to me on that. On top of that, the floor shop never apologised for their total failure let alone they offered no compensation. They did give me a 10% discount for a lesser grade of the floor, but it does not make up for the horrible experience and awful quality of the floor. By the way, Stavros was pushing for much smaller discount, it was me who insisted on at least 10% expecting that I would receive a character grade, but what I received had no grade, it was a pile of firewood. I am now left with the floor which looks even worse than my old floor and I absolutely hate it. Already thinking about replacing it.
I personally would recommend STAYING AWAY from ISTORIA WOOD FLOORS BY JORDAN ANDREWS. Spare yourself big disappointment, frustration, and potentially loss of money.
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ΓΙΑΝΝΗΣ ΟΥΓΓΑΡΙΔΗΣ
Very good service and good service and excellent fitters
Reviewed on Google Maps
James Lawrence
Great experience dealing with Istoria Wood Floors. Our herringbone floor in our open plan living space looks beautiful. My partner and I were quite indecisive when choosing the floor but Ruta was patient and extremely helpful. The floor fitters were also great, clean and respectful. Highly recommend! More...
Reviewed on Google Maps
Barbara Haesler
Excellent experience. Everything was great - from the showroom in Crouch End and samples to take home to advice from staff, ordering, delivery and the feel and look of the wooden floor. Staff were very helpful, knowledgeable and friendly; they gave very useful advice and clearly indicated timelines for everything. Also a big plus to be able to support a local shop. Can recommend warmly. More...
Reviewed on Google Maps
LOUISE ROBINSON INTERIORS
We've worked with Jordan Andrews on several different projects and always with beautiful results - we recently visited our first project using their brushed oak engineered boards and 9 years later it still looks fantastic. The team could not be more helpful and their knowledge of their products is immense. Definitely worth going to the showroom to see the floors in the flesha nd they're able to do bespoke finishes too - a joy to work with. More...
Reviewed on Houzz
Pastiche
I hired Istoria by Jordan Andrews to supply and fit wooden flooring to most of a large residential renovation in West Hampstead. The quality of craftsmanship and wonderful proactive attitude combined with wonderful personal service, I will definitely hire them again. More...
Reviewed on Houzz
Raven
Istoria by Jordan Andrews are a pleasure to work with. Wonderful product combined with patient and personal attention. I was especially impressed with their ability to customise the floor finish to ensure a perfect result.
Reviewed on Houzz
Phillip Simmons
Excellent services! Good support from the Sales team and the fitters knows what they are doing. Very happy that the shop opened when it did because of them I have the best floor ever! Would strongly recommend for everyone to go and check it out. Great addition to our community More...
Reviewed on Google Maps
Tanya Lake
I bought my engineered wood floor from Jordan Andrews and was very happy with the product. I bought the Istoria Classic Bespoke Platinum Original Oak Character boards. The wood was good quality and delivered on time. I dealt with Nick who was super helpful. He organised for beading to be coloured the same as the wood floor for me. A good experience from beginning to end. Thanks very much. More...
Reviewed on Google Maps
Jamie Higarty
Stavros and his mate clearly cared about doing a proper job, were friendly and courteous.
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Ray Long
Overall, we are very pleased with final delivery of the services. Good team, professional, helpful, reliable and very nice people. Thank you!
Reviewed on Google Maps
Alex James
These guys did a great Job. Flooring the whole house. It was easy, a lot of levelling and tricky edges but they nailed it. Great stuff guys, Would defo recommend.Alex JamesN8 More...
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Ann Stead
We used their 'Classic Oak Prime' on two floors of our house and are really happy with the results, from beginning to end the team were faultless. Thank you very much, we'll be sure to recommend. Mr and Mrs Stead More...
Reviewed on Google Maps
Gianna Cinalli
I used Jordan Andrews for the first time on a refurbishment project. They supplied me with around 150 sq meters of flooring as well as bespoke stair treads. From day one I received a professional service from everyone, great advice on the best product and colour. It was delivered on time and I am so happy with the finished product. A great, professional and friendly company to deal with. Would highly recommend them More...
Reviewed on Google Maps
Linda Kidwell
I was delighted with my new flooring from Jordan Andrews - the workmanship and finish exceeded my expectations and the person fitting was great - professional, quiet and pleasant with minimum disruption. Maria was always on hand and quick to reply to any correspondence and the whole process went very smoothly. I wouldn't hesitate to recommend Jordan Andrews and am considering more rooms to refloor now! More...
Reviewed on Google Maps
Claire Jones
I bought a floor from Jordan Andrews a couple of months ago and couldn't be happier with the service and the result that I received. All the staff we're really helpful and kind and kept us updated day-to-day regarding the progress. We visited a few shops before purchasing the floor but after visiting Jordan Andrew's we knew that they we're the ones. Thank you again for all your hard work and effort! I just made a new order today to for a floor for another room More...
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Nicky Moore
Incredibly helpful service, friendly with good, clear advice. Also a really beautiful range of wood, styles and, so far, the quality seems strong. Recommend.
Reviewed on Google Maps
Neil Omerod
We are renovating our house, Jordan Andrews is the only company I have dealt with that have been on time, on price and always available for advice, would use again.
Reviewed on Google Maps
Forrester Roberts Interior Design
I have used Wood flooring supplied by Jordan Andrews on several occasions. They offer a wide choice of materials and finishes, together with great advice. Their prices are reasonable and they deliver on time, they also offer great after sales care and maintenance service. More...
Reviewed on Houzz
Martins Camisuli Architects
Istoria Wood have provided Timber flooring on a number of projects in the last year.
We found their prices very competitive but above all the quality of their product has been brilliant.
Most importantly our clients are very pleased with the end result.
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Reviewed on Houzz
LEIVARS
We have worked with the team at Jordan Andrews now on several occasions, both supply only and supply and fit. They are an incredible team to liaise with and nothing is too much trouble with an excellent after sales service. All of this on top of having a superb range of products and finishes. Our... More...
Reviewed on Houzz
melanie469
We highly recommend Istoria wood floors as we have used them on a number of different projects and have found their service and their flooring to be excellent.
Their range of colours are all bespoke and finished at their premises in crouch end which gave us a great flexibly in controlling the col...
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Reviewed on Houzz
McFarlane Latter Architects
We are writing to recommend the products and services provided by Jordan Andrews (Hardwood Flooring and Installation Specialists). We have worked with this company on a number of projects over the last few years and have always been pleased with their professional level of service and the quality o... More...
Reviewed on Houzz
GaroDedeyan
Jordan Andrews are dedicated, caring and very professional. We purchased our flooring from them. It was supplied and delivered on time and they even followed up with a home visit for advice. We needed some varnish and they sent us two cans free of charge!Accidentally I managed to scorch part of the floor, they came round in person and fixed it for me - without charging me anything!Jordan Andres are simply the best! More...
Reviewed on Yell
Garo Dedeyan
Jordan Andrews are dedicated, caring and very professional. We purchased our flooring from them. It was supplied and delivered on time and they even followed up with a home visit for advice.
We needed some varnish and they sent us two cans free of charge!
Accidentally I managed to scorch part of the floor, they came round in person and fixed it for me - without charging me anything!
Jordan Andres are simply the best!
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Reviewed on Google Maps
Nick Sobhee
Really helpful and knowledgeable staff. They made it really easy for us to choose a floor and explained all the different variations and possibilities. Was an absolute pleasure, we will be definitely using them again. We were recommended them by our friends and I would also highly recommend them to others. More...
Reviewed on Google Maps
gsta
Top job!Helpful staff, work finished on time and got the colour that I wanted.
Reviewed on Yell
Alex_K
An excellent job, provided by two very professional guys. Very happy with the work and services. Customer support was excellent! Big thanks to all, Kris & his team, Maria, Jordan, Richard and Jimmy. More...
Reviewed on Yell
JuliaAdderson
We had a really good experience with Jordan Andrews, the staff are extremely friendly and have great product knowledge. They were able to answer every question and carried out the work very quickly and very smoothly. I would highly recommend them!Useful?Julia Adderson More...
Reviewed on Yell
