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Johnstone & Robertson Plumbing & Heating Services Ltd logo logo
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Johnstone & Robertson Plumbing & Heating Services Ltd

Dunfermline, Fife

(89)
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‘21 Certificate of Excellence, 2021

About

Johnstone and Robertson are a family run business offering central heating services and plumbing in dunfermline and all surrounding areas and we pride ourselves on offering a personal service. Our plumbers turn up on time and wearing our company uniform and our plumber will be carrying there gas safe cards or company I.

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Reviews (89)

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5/5

89 customer reviews

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15 November 2019

I highly recommend this company. The workmanship was first class, nothing was to much trouble and they were very tidy. From my initial phone call, a great experience from start to finish and would definitely recommend them.

Reviewed on Yell

11 November 2019

Great advice and workmanship throughout the job. They were able advise and assist in sourcing the fittings we wanted. Very happy with the end result, highly recommended.

Reviewed on Yell

8 July 2019

Just had my new heating system fitted from Greig and Connor and just have to say I'm delighted!They also fitted a new smart controller which I can use through my phone. I would recommend them to family and friends in the future. More...

Reviewed on Yell

3 May 2019

Would use these guys again - couldn't recommend them HIGHLY enough. Professional, knowledgeable, courteous and considerate. Very helpful, from initial discussion through to completion of job - they know their stuff and are happy to give practical and sensible advice. They made what could have been a very disruptive time, a pleasure and stress free. I was impressed by the quality of their work and their work ethic throughout the process. The end result is two beautiful, perfect bathrooms. More...

Reviewed on Yell

1 April 2019

New bathroom fitted. First class experience. Did what they said they would for the price they said it would cost, and in the time they said it would take. Excellent workmanship and very pleasant to deal with. No hesitation in using them again or recommending them to others. More...

Reviewed on Yell

12 February 2019

Would highly recommend Johnstone & Robertson, They arrived promptly for initial call out to broken boiler. Then explained / discussed what we required and carried out the installation of new boiler and radiators very efficiently with minimum upheaval, cleaned up area and explained how to operate the system.

Reviewed on Yell

12 February 2019

Where do i start. They were out quick to give a quotation then started the job a few days later. Job started at 8 finished by 3. The guys were very professional, courteous and know their stuff. Cannot fault them at all. Amazing job for a very respectable and fair price. Don't think I'll be using anyone else from now on. More...

Reviewed on Yell

30 January 2019

2nd time we have used Johnstone & Robertson and I would trust them implicitly. I asked for a quote, and received a time slot to come out to diagnose a fault in a radiator. Stevie arrived on time, was clear with what was required and a reasonable cost. Good communication throughout and I’d definitely use again. Thank you. More...

Reviewed on Yell

16 December 2018

Had a bathroom and two en-suites done by Stevie and Greig. Excellent quality and attention to detail, really nice and helpful team and did what they said they would, when they said they would (for a fair price). Would recommend without hesitation. More...

Reviewed on Yell

26 November 2018

I had my new boiler fitted over the weekend by Steve and I couldn’t be any happier with it. From quote to completion it’s been fantastic. I actually felt worried about the whole process but I left him to get on with it and arrived home to find a working new boiler and no mess, you wouldn’t even think anyone had been in. Appreciated guys!!! More...

Reviewed on Yell

11 November 2018

had a leak from upstairs shower through to living room. Greig visited promptly to review damage. This company also have local knowledge of houses built in this area so they pretty much know exactly where to look as soon as they arrive. They carried out the work efficiently as soon as they started, courteous and very tidy. Tidied up everything before they left. Great Job and very satisfied. More...

Reviewed on Yell

9 October 2018

Greig did a brilliant job for us, he was efficient, hardworking and pleasant to deal with. Would definitely contact Greig again for other jobs.

Reviewed on Yell

3 October 2018

Could not be happier. Called them on Sunday with my boiler deciding to pack in. They fitted me in by working late. New boiler fitted and the job is immaculate, no mess or fuss . 1st class workmanship

Reviewed on Yell

30 August 2018

Excellent advice and workmanship. Very knowledgeable, helpful and professional. Would absolutely recommend and use again for any other plumbing issues. Having listened to my requirements I was given quotes for several different boilers with an explanation for the differences between them. On the day of installation the old boiler was dismantled and removed, the new boiler installed along with new pipework from the meter and all mess was cleared up. This took around 5-6 hours. Great team work! More...

Reviewed on Yell

12 August 2018

Guys did a BRILLIANT job of my bathroom. Reliable, professional, clean and tidy. Could not recommend them highly enough.

Reviewed on Yell

22 June 2018

What a fantastic service, lovely genuine guy. Arrived within 10 minutes, got to the route of the problem quickly. Just what you need in a time of crisis. Couldn’t recommend highly enough. An absolute gem of a find! More...

Reviewed on Yell

23 May 2018

We cannot praise this company highly enough. Nice hard working reliable people. Go above and beyond what is required. Very tidy workers. Work finished to what I can see, a very high standard. Very competitively priced. Not the cheapest but worth every penny. I would highly recommend. Wouldnt hesitate to use them again. More...

Reviewed on Yell

15 May 2018

Put in new ensuite shower. Complete redo of what was there. So much better. Also replaced water cylinder with unvented one. What an amazing difference to water pressure, especially the hot. Would highly recommend them. Efficient, professional and left no mess. More...

Reviewed on Yell

15 May 2018

We had a new boiler, radiators and HIVE controller fitted. They are a very efficient team, all the work was done within one day. They were tidy, cheery and informative people. The work was done at a competitive price. We will not hesitate to use them again. More...

Reviewed on Yell

8 May 2018

Stevie and Greig came out to replace our boiler. They took less than one day to complete these works. Great workmanship and cleaned up after themselves. Would definitely use them again. Thanks from Lesley & David. More...

Reviewed on Yell

22 April 2018

Greig and Stevie have recently done my whole central heating system and installed a new shower in my new house. Very tidy! Very professional! Not to forget their craftmanship and knowledge of all things plumbing and heating. I would highly recommend them for all your plumbing and heating needs give Johnstone&Robertson a call!! More...

Reviewed on Yell

12 April 2018

Had Steve, Greg and their apprentice Connor in to do a variety of jobs from Boiler work, Pipework for water and gas, New Toilets, Excellent, professional performance from start to finish. Reliable and always there at appointed time. Would highly recommend this company and will certainly use again. More...

Reviewed on Yell

5 February 2018

Can not fault this company. Honestly did the best job . We didn’t realize that the job was going to be as long. They did not charge me more . Excellent service and very professionalFinish. Will definitely recommend to friends and family and look forward to using again. Thanks very much . More...

Reviewed on Yell

10 January 2018

I've just moved to the area. My boiler in my new house broke 5 days before Christmas 2017. Greig arranged for a replacement boiler to be fitted as well as upgrading the existing radiators with temperature control valves with only 2 days notice. The work was carried out in 8 hours and to a high standard. We had an initial issue with the new filter leaking but this was a manufacturing fault and the item was replaced with a new unit at no charge the following morning. I have since used Greig to fit some new taps with very obscure connectors that I couldn't handle myself. I found his pricing for both jobs to be very reasonable, especially since he could have gone crazy with the price that close to Christmas in such cold weather. I would recommend this company to anyone looking for boiler repairs/replacements or any plumbing work. More...

Reviewed on Yell

17 December 2017

I can't fault the guys. Really professional from the start to the finish. Came and replaced my boiler and shower and sorted my radiators. Gave good un-biased advice about my options and on the day worked hard for 12 hours on one of the coldest days of the year until the job was done and with not one word of complaint. They protected my carpets and flooring and left the place clean and tidy. They also made sure I understood how to work everything. First Class job and would recommend them to anyone.S- Aberdour, Fife More...

Reviewed on Yell

6 December 2017

They were very professional and extremely helpful and informative. The radiators were fitted quickly and efficiently with minimal mess and excellent 'patching' where different size radiators were fitted. They also offered excellent advice around servicing in the future. They fitted and checked all 8 new radiators in 1 day. They were also very reasonably priced, friendly and I would highly recommend them. More...

Reviewed on Yell

3 December 2017

We wanted a full new bathroom fitted so we contacted Greig who attended at our home and discussed what we wanted and provided options and suggestions for my wife and I to ponder over. After we had decided what we wanted Greig provided us with the date that he and Stevie would start the job and as always they arrived about 0800hrs and worked tirelessly over the next few days , removing the old tiles , bathroom suite, flooring and plaster board from the walls. They then began to refit the walls and installed our new roof and lighting . Within a few days Greig and Stevie had rebuilt our bathroom ready for the tiler who arrived and fully tiled it over the next 2 days. Greig and Stevie then returned the following day and fitted the full new bathroom suite and shower. The finished room has exceeded our wildest dreams and the bathroom is absolutely superb. I cannot recommend Greig and Stevie highly enough their workmanship is second to none. Thanks to you both for a First Class job More...

Reviewed on Yell

25 November 2017

Contacted them for a quote to replace a boiler,their price was very competitive and explained in laymans terms what we required and the benifits so went ahead with them as i was also going on previous reviews. Arrived prompt on day of installation and protected all areas of access to job as well.Their knowledge,professionalism and work ethics were really 2nd to none, tidied up at the back of them too and took all rubbish away. 2 really nice guys.Have already recommended them to a few friends.Hope to use them in the near future. More...

Reviewed on Yell

11 November 2017

I had Stevie from Johnstone & Robertson fit a new boiler for me recently and I can't praise him enough. Quality workmanship and house left clean and tidy even after I tried to get him to leave it. Thanks Guys!!

Reviewed on Yell

16 October 2017

I have just had my entire bathroom re-done by Greig at Johnstone & Robertson and can honestly say that myself and my Wife are absolutely over the moon with the entire service provided. Greig did everything he said he would and has all the qualities that anybody should look for in a modern professional trades person, turned up when he said he would, listened to what I was looking for, gave me ideas and suggestions, kept me up to date with the progress and timescales. The finished bathroom exceeded our expectations and I know that if I ever have any more plumbing/heating projects the only company that I will be using will be Johnstone and Robertson. I would have absolutely no hesitation in recommending Johnstone and Robertson to anybody, great work guys keep up the good work. More...

Reviewed on Yell

27 September 2017

Greig fitted central heating system and was professional, explained lots, answered my daft questions and has followed up when he said. Local reliable and trustworthy

Reviewed on Yell

18 September 2017

Greig and his team were punctual when coming to quote for our boiler installation and also on the day of the job. They asked all the right questions, and some which I'd never thought about (but were helpful in making our decision on the right product). The installation was carried out without much inconvenience and the unavoidable small mess was cleaned up straight away.Greig explained in detail the new smart controls, and even arranged for the rep of the controls company to pop in the next day to make sure all was OK. A professional job from Johnstone & Robertson! More...

Reviewed on Yell

12 August 2017

Very professional service, Stevie was helpful and knowledgeable. Most importantly he turned up when he said he would, stuck to the quote and did the job in the time agreed. Very happy with the work done and are already seeking another quote! More...

Reviewed on Yell

8 August 2017

Had Greig out a few times as we had a few leaks. He was brilliant and friendly. Everything sorted now. He was great at replying by text and very fast. Would definitely recommend him. Thanks again. Mrs Clanahan. Markinch. More...

Reviewed on Yell

7 August 2017

We had our boiler replaced in 2015 by SSE. It was subcontracted to Johnstone & Robertson so it was Stevie who turned up to do the job. We were both so pleased with the work (tidy, well thought out and willingness to run things past us than assume) that we had no hesitation in asking them to come out and refurbish our bathroom.Stevie was great at dealing with our (many) requests to change the quote (sorry!) but did a great job again. We've already asked for a quote for our next project! More...

Reviewed on Yell

1 August 2017

Highly impressed by the work carried out by Greig and his team. Quick, efficient and straightforward to deal with. We're already planning more work. Highly recommended.

Reviewed on Yell

24 July 2017

Very reasonably priced and did a fantastic job replacing our bathroom. Not only did they do it quickly but were very helpful throughout the process and indeed ensured the job was done correctly first time while fixing mistakes made when the previous bathroom was installed, Will not be using another plumber in the future as will all my family as these guys were fantastic

Reviewed on Yell

3 July 2017

After the fantastic job Greig and Stevie did replacing my heating, they were the obvious, and only choice to go to for replacing my bathroom. Greig discussed my requirements, providing practical and helpful information in order to make the best choices for the space I had. Greig was able to advise on all options including the wet wall, towel rail and shower type. I had a PVC ceiling with spotlights added too. The bathroom is stunning and has been transformed completely. Couldn't be happier. The work was carried out within the agreed timescales and with no damage or mess to the property. The house was immaculate when they finished. I have no hesitation in recommending them to anyone and will be using them again in the future myself. Very trustworthy, I usually just give them a key and let them get on with it, and leave the tea and biscuits out! Always professional and they always go above and beyond. Excellent work, my go to guys for everything. More...

Reviewed on Yell

16 June 2017

Stevie and Greig are the preferred plumbers of our kitchen installer (JDB Decorating & Property Services). At the same time as installing a new kitchen it made sense to move our existing gas boiler from upstairs into the garage and upgrade from a non-pressurised to pressurised hot water tank (goodbye to water tank and the worry of frozen pipes in the loft). Stevie visited us, inspected our current installation and fully explained the work required. Following this they supplied a comprehensive quote detailing the work that would be carried out (not just a one-liner and price!). Together with JDB staff they organised the work to coincide and work alongside our kitchen installation. During the installation they were very happy to answer all my questions and confirmed placing of all equipment prior to its installation. They were also happy to accommodate changes-of-mind and extra jobs in relation to the kitchen work. All-in-all a great job by great guys. Thanks very much! More...

Reviewed on Yell

25 May 2017

Had a free standing bath installed in a bedroom and radiator moved. Greg priced same day we contacted him, and arrived exactly as agreed. Install went to plan with no dramas and extremely happy with overall job. Would highly recommend and definitely be first person we speak to for further work. More...

Reviewed on Yell

21 May 2017

Greig came out the same day I contacted him and provided me with impartial advice on my requirements. He took the time to explain the work involved, ensuring there would be minimal damage to flooring etc as a result. Other companies I had contacted had no concern for any flooring damage the work would involve. The quote received was almost half the price of other companies. All communications throughout were answered promptly by Greig and he was always very helpful whenever i had any questions. Greig and his team arrived promptly on the agreed date and were very professional. The work was carried out within the agreed timescales and with no damage or mess to the property. They even undertook additional work in relation to this - rehanging a kitchen cupboard the opposite way, sealing where existing radiators were removed from. The house was immaculate when they finished. I have no hesitation in recommending them to anyone and will be using them again in the future myself. Excellent work More...

Reviewed on Yell

18 May 2017

Greig has carried out various different jobs for me over the past few years including moving/installing new radiators, fitting shower screen and putting in a new bath. The overall customer experience is fantastic from start to finish, work carried out quickly and always to a vary high standard at a really competitive price. Without doubt I would recommend this business to anyone! More...

Reviewed on Yell

9 May 2017

I contacted Johnstone & Robertson Plumbing & Heating Services about a boiler problem. Greig returned my call immediately and arrived at my home within an hour. An inspection of my heating system revealed that the best way forward was to install a new boiler and the job was arranged for a few days later. The team arrived exactly on time and proceeded to work with the minimum of disruption. The new boiler was fitted without any mess or inconvenience. A full system check was carried out and they discovered the source of a leak, which had been a problem for years – others had previously tried to detect this leak, but had been unable to do so. We were extremely pleased with all the work completed. The whole team were professional, courteous and friendly and I am happy to highly recommend them. More...

Reviewed on Yell

31 March 2017

These guys are amazing ! From discussing options to finishing my bathroom in record time with no mess or fuss . My bathroom is stunning . Wouldn't hesitate to recommend Greig and Stevie ( or is it Stevie and Greig ) to anyone Amazing job boys Thanks again P xx More...

Reviewed on Yell

22 February 2017

We had quite a tricky job to get done, we needed a new combi boiler to replace the old conventional type boiler, and we needed it fitted in a different place. Greig looked at it, and told us it would be no problem. Others had said it would be tricky, and expensive. Greig and Stevie managed to remove all the old gear and fit the new boiler in one day.......fantastic. Even better, their price was just about half of what one guy quoted. 10/10. Thanks guys. Alan & Jacqueline Mackie, Kinross. More...

Reviewed on Yell

14 February 2017

Recently had my shower refitted by these guys....well pleased with the end result!! They arrived on time, work took less time than expected and they even done a few extras like fix my toilet seat! I'd have no hesitation in recommending or indeed using their services again. More...

Reviewed on Yell

8 February 2017

A neat and tidy professional job,also an excellent price for fitting a new boiler too.Also appreciated the time taken in explaining the working of the timer etc to my 90 year old mother.Thanks very much again.

Reviewed on Yell

16 January 2017

I needed a new shower, had two dripping taps and a problem with a cistern. I phoned and left a message. Steven replied later that day and visited the following day to give a very good, reasonable quote for the work. He advised me on the best shower to buy and told me exactly what he needed to do. The work was finished in a couple of hours. No mess was left at all. Steven and his work colleague were very friendly, polite and did a fantastic job. I would certainly use this company again and will highly recommend them to my family and friends. More...

Reviewed on Yell

20 December 2016

When our heating wasn't working correctly, British Gas quoted £800 for power flush and wouldn't deal with us until this was carried out. I called Johnstone and Robertson on a whim and Greig was amazing! He was very honest with us and kept us in the loop the whole time. He was punctual and reliable. He wouldn't leave until I had heating in my house as we have a 3year old - unlike British Gas who didn't care!!! Johnstone and Robertson are fairly priced too, as when your heating stops working you do only see £££££!Would definitely recommend to anyone and will use again. More...

Reviewed on Yell

15 December 2016

Very impressed with this company. From the outset, Greig was very punctual, informative, honest, friendly and the best price for a boiler replacement I could find. On site by 8am on the dot, blankets used throughout, boiler and flue replaced, system flushed and radiators balanced all by mid afternoon. Due to their trustworthy reputation backed up by my personal impression, I was more than happy to leave them the front door key and leave them to it so I did not have to take time off work. Greig was recommended to me by a friend and I shall be doing the same.Great service for a great price!! More...

Reviewed on Yell

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