Friendly, helpful, professional. Good quality Jewelry and communication.
Last September we got my engagement ring designed and made using family jewellery and a month or two ago bought my wedding ring and had another resized and cleaned for my fiancé. Philippa looked after us so well, she was really happy to work with us and talk us through our options in designing the ring, and was flexible to our ideas and wishes. Their products are fantastic quality and Pippa made us feel so at ease with her open nature and enthusiasm! Thank you!! More...
We have recently paid several visits to Jacobs and on each occasion have been expertly attended to by Jeanette. She really takes the time to understand your needs and remembers you as a person. Always friendly and helpful, she goes the extra mile to provide first class service. More...
Great staff, gorgeous products cannot fault them. Simply excellent
I just wanted to say a huge thank you to Mel and the team at Jacobs. My father purchased a beautiful watch for me a couple of years ago but unfortunately I seemed to encounter one problem after another with it. At each stage Mel helped and supported me through the process, sending it back to the manufacturer and keeping a detailed record. Eventually, with Mel's help, the watch I had was exchanged for a replacement!! Although tiresome and annoying I am so pleased that I purchased my watch from Jacobs. It is rare to find that level of personal service nowadays and I would recommend Jacobs to everyone! ⭐️⭐️⭐️⭐️ More...
Great quality workmanship on repairs and great items
Their tremendous selection of wedding bands combined with Adam’s exceptional, personal service knocks Garrard out of the park! (…And a superb recommendation for a romantic riverside picnic lunch spot too, since we had driven over from London!) More...
Amazing place, staff always going the extra mile.
fantastic service as always. very friendly and knowledgeable staff. the range available is superb!
This is my husband's first stop when it's my birthday, two pairs of earrings and a watch, and most recently a lovely ring. However the ring was vintage and a stone fell out that day, all of staff were brilliant, it took a while to fix it, but they kept me well informed and gave me a lovely pair of earrings as compensation.
The staff are all knowledgeable and professional, Ciara especially!
If you want a special piece, this is the place to go. More...
The service from Adam and the team was outstanding. I knew very little (read: absolutely nothing) about diamonds/engagement rings and was coached right through the process with no actual pressure to buy from them, but turns out they had superior quality than anyone else I encountered including some of the international big names. I would recommend Jacobs the Jewellers to anybody. Thanks for everything! More...