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iPhoneAid - Federal Hill

South Baltimore, Maryland

(127)
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Reviews (127)

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5/5

127 customer reviews

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9 December 2019

A great store for iphone users! (they like art books)

Reviewed on Google Maps

14 November 2019

I have been here twice to have previous iPhones repaired, and will be back shortly to have my current iPhone repaired lol, I’m getting better but still always cracking my phone ‍♀️ anyways this location is hands down the best in Baltimore, the guy who serviced my phone is the best and has really great, calm, and confident energy. I hope this store is around forever. More...

Reviewed on Google Maps

28 October 2019

I cracked my iPhone 8+ screen 4 days ago and I was so beyond bothered . I don’t have AppleCare and didn’t want to pay $169 to get the Apple replacement and I’m not ready for a phone without a home button yet, so I did my research online and luckily came across IPhoneAid in Federal Hill I spent $79 and 30 mins gettin my screen fixed. This was less expensive than the $100 and $120 fees associated with other repair shops in downtown Baltimore. I scheduled my appt online so I wasn’t waiting in a line and the guy knew who I was when I walked in . And this place is open on Sundays!! There are primed signs everywhere that make it clear that the replacement screens are NOT Apple products, so don’t go there if you are expecting that.The guy working there was very welcoming, he worked so quickly, and he obviously knew what he was doing. Did I mention I got in and out of the store in 30 mins?!!! Best of all, he showed me how to improve the color settings of my phone so that the hues work better for MY eyes. Settings —> accessibility —> display and text size —> color filters #ThankMeLaterThe storefront is slightly hidden behind trees on the sidewalk, but it was not difficult to find. There is FREE STREET PARKING in the area #Winning. I’d describe the inside of the store as minimalistic with 3 chairs (not the most comfortable) and a number of interesting/colorful paintings. I chose to eat next door (Bodhi Thai) while I waited because the chairs reminded me of lawn furniture that hadn’t been clean in years, and I was hungry I went to get my phone fixed and am very pleased with the result.Ratings:Customer Service - A+Convenience - A+Cleanliness/appearance - B More...

Reviewed on Google Maps

15 October 2019

Very impressed with how quickly my iphone was fixed (30 minutes) and how inexpensive is was compared to going through Apple or my cell phone carrier. Highly recommend.

Reviewed on Google Maps

23 August 2019

Helped my husband fix his iphone screen. Got it done in less than an hour for a very reasonable price. He was very happy to have his phone back.

Reviewed on Google Maps

27 July 2019

Just left there but definitely good service. My phone looks brand new and it took no longer than 45 mins. Highly recommended.

Reviewed on Google Maps

27 July 2019

Quick. Easy. Professional. Kind. Moderately Priced. Informative. No Frills. That's all you need! I highly recommend this business for your iPhone repairs.

Reviewed on Yelp

25 July 2019

I don't know if people give awards for best repair shops, but if they did, this place would get it. When my phone stopped working I brought my phone here to be looked at. The gentleman I worked with kept me updated about where he was in the diagnosis process and walked me through the repairs he would like to do. When I told him that I had to go to dinner on the other side of town, he offered to bring me my phone on his way home. The price was fair, the speed of the repair was fast, and the service was exemplary. More...

Reviewed on Google Maps

30 June 2019

It was only $5 more expensive than buying the parts online and trying to do it myself, and it was way worth it since it was fixed in 30 minutes (within an hour of cracking the screen). Super friendly and knowledgeable. He said he stopped counting screen replacements after 40,000. I didn't know he existed, but I will recommend everyone to him. Totally made my day. More...

Reviewed on Google Maps

30 March 2019

Excellent service. He fixed both my daughters’ older iPhone models for a reasonable price and quickly.

Reviewed on Google Maps

24 November 2018

Highly recommend. Reached out via text to inquire about selling my old iPhone 7. Owner responded quickly and within 30 minutes I had stopped by and the transaction was finished. The owner was very helpful in helping me erase my old data. More...

Reviewed on Yelp

30 September 2018

Quick and easy fix that I've had no issues with since I got it done a year ago. Website makes it easy to schedule and appointment and it took only an hour until it was finished.

Reviewed on Google Maps

30 September 2018

Great place to get your Iphone screen repaired. Dropped off my phone and got it back looking brand new in 30 minutes. The staff even took the time to fix my jammed silent/vibration switch for free!

Reviewed on Google Maps

30 August 2018

This place made my all-cracked phone into a brand new phone just for 69 dollars (within about 15 minutes). Thank you so much for your work. Highly recommend this place.

Reviewed on Google Maps

30 August 2018

Great service and friendly staff ❤️ would totally recommend it to anyone who needs to have their iphones fixed ❤️❤️❤️

Reviewed on Google Maps

17 August 2018

I made an appointment to have the charging port replaced as my phone wasn't charging.  When I arrived John took a quick look at the phone, and removed a wad of lint from the port, and tested it and sure enough it is charging without an issue! ! It was quick and easy and saved me $69.  He is honest and knows his tech!  I can't recommend iPhone Aid enough!! More...

Reviewed on Yelp

30 July 2018

Very honest, fair, and accommodating repair shop. I have gone to him time and time again for new batteries and what not. The latest was a cracked screen – my first in about eight years. $89 and 2 1/2 hours later and I had my phone. More...

Reviewed on Google Maps

30 July 2018

I had a phone that caught on fire from a bad battery. The camera got cooked and I took the phone to this place for evaluation. He gave me a good price, fixed it, and the phone is working great. He is very good at what he does, has good pricing, and I highly recommend this place. More...

Reviewed on Google Maps

30 July 2018

I broke my phone yesterday while at work. It wasn't the first time I cracked my screen so I know the deal already . Set up an appointment with apple (which is normally days away because they are always booked up) I couldn't wait that long so I looked up places to fix my phone I was willing to spend a little extra (I normally pay 159 at the apps store) but I came across iPhone air and seen that it was only 129. I booked my appointment at 12:00, drove down there and he looked at my phone and told me it would be done by 12:30. I came back and BOOM like new . I will not hesitate to bring it here next time More...

Reviewed on Google Maps

30 July 2018

Came here years ago when I broke the screen to my iPhone 5. It took me longer to find parking and walk to his establishment than for him to fix the phone. I haven't needed him again, but I have spread the word to all my friends. Thank you so much. More...

Reviewed on Google Maps

30 July 2018

I took my phone here for a battery replacement. fast service and great pricing.

Reviewed on Google Maps

30 July 2018

AMAZING!! I had a cracked screen and erosion/water that was causing my camera on my iPhone 6s+ not to work - I made an appt for the same day and he fixed it all within a half hour - phone looks and works like its brand-new! Best part - I saved like $500 (not kidding) from not going to the apple store. I highly recommend going to see John if you have any issues with your apple products! More...

Reviewed on Google Maps

30 July 2018

Went to get a new battery and he graciously fixed the glass and home button too. This 5 I have been holding onto was pretty pitiful lol. Fast, friendly service!

Reviewed on Google Maps

30 July 2018

I dropped my iphone 5s and the whole screen was cracked. Took my phone to these people and i can honestly say they fixed it perfectly. I dropped my phone off and in 30 mins it was ready and the price was great. I would recommend this place to anyone. 2 thumbs up!!!! Great service, friendly environment. More...

Reviewed on Google Maps

30 July 2018

I dropped my iPhone into a lake and brought it over to iPhone Aid. The diagnosis took about an hour and I was kept abreast of the details the whole time he was working on it. Ultimately, it was beyond recovery, but because of their top-notch knowledge, thoroughness, and honesty I will be bringing all my devices here from now on. More...

Reviewed on Google Maps

28 February 2018

After a recent Apple update, my iPhone 6 went from speedy, efficient and long-lasting to sluggish, frustrating and battery-draining.  I was lucky if my iPhone would last an hour before dying.  I'm quite certain this is how Apple helps to hasten the demise of each older model!  Luckily, during a quick trip to Baltimore, I found iPhone Aid on Federal Hill (downtown).  I was easily able to schedule an appointment online even before my flight left Ft. Lauderdale for Baltimore, and quickly received a confirmation.  I arrived 30 minutes early, but John (the owner) was able to immediately work me in.  A half hour later, I strolled out with my IPhone back to its previous lightning-fast running condition after John installed a new battery.  Charge: $59...much cheaper than a new iPhone!!!!  John is truly an iPhone repair expert and I highly recommend him!!! More...

Reviewed on Yelp

24 February 2018

Had my battery replaced after a kiosk in a mall installed a faulty batter and would recommend IPhoneAid Federal Hill 100% over going to Apple Store or anywhere else. Owner is extremely knowledgeable, very easy to work with, and making and KEEPING a reservation is extremely convenient. Unlike the Apple Store owner treats you like a real customer and not a number in a deli line and is also very cognizant of YOUR time and is awesome to talk to. Prices are very reasonable and he stands behind his work unlike other fly by night stores. Without hesitation would to anyone in the city and beyond. More...

Reviewed on Yelp

20 January 2018

Incredible service and a job very well done. John was extremely helpful and courteous, and worked diligently to repair the iPhones with no issues or hidden fees. The prices are reasonable and the process is straightforward, which is refreshing and very much appreciated in today's age of runarounds. I highly recommend this shop to anyone needing iPhone/Apple repairs! More...

Reviewed on Yelp

24 December 2017

Took my son's iphone 6S to be repaired. Was done in 20 minutes. This is my third repair here.  I would not take my iphones anywhere but here.  Absolutely terrific, customer oriented business.  Easy website to make an appointment, parking even on Ravens game day was not a problem.  The difference of iPhoneAid and a mall kiosk is that iPhoneAid actually is a business that is building and has a reputation. The difference of iPhoneAid and Apple Store is not needing to wait a week for an appointment and at least $60.00 price differential. OUTSTANDING SERVICE ORIENTED COMPANY More...

Reviewed on Yelp

24 November 2017

This is why I love web reviews -- how else would I have found this place? I exchanged two texts with John in which he confirmed he could tackle our phone's problem but it might not be enough. We took it in the same day, he did a quick test and said yes, it would work just to fix the screen. Within half an hour, we were happily on our way home. Paid $89 as opposed to the several hundred it would have cost to pay off the old phone and get an upgrade through Verizon. Yay. Happy customer! More...

Reviewed on Yelp

6 November 2017

Awesome service, minimalist office/workshop just walk right in. Fixed my phone in 25 mins while I️ ran some errands. Not only does it beat prices basically everywhere ($79), they also throw in a free tempered glass. Great service.

Reviewed on Google Maps

15 September 2017

Your iPhone will be repaired quick flawlessly at iphoneaid. They can do it all and at a low cost with fast and friendly service. I just got my screen, proximity sensor, and bent frame fixed by them and got my phone back in the same hour! iPhoneaid is the best place in Maryland for iPhone repair. Don't take your iPhone anywhere else! More...

Reviewed on Google Maps

12 September 2017

Quick and knowledgeable service! Made an appointment online for a half hr and phone was fixed in 25 mins! Looks and works perfectly! Like brand new!

Reviewed on Google Maps

9 August 2017

I had a shattered screen times two.  I made an appointment, was seen on time got, email reminders, the repair was done exactly as quoted and on time. The phone looks great. He admits he does not use original Apple parts and the sign says no third-party actually does. Who cares? Everything works I appreciate his local service. More...

Reviewed on Yelp

30 July 2017

My screen was completely shattered, and I couldn't use my phone. After going to the Sprint store and being told that they would have to wipe all of the data off my phone before sending it out for repair, I found iPhoneAid online. I hadn't backed my phone up in quite some time (my own fault), and couldn't risk losing so many pictures. iPhoneAid was AMAZING! After about 20 minutes, my phone had a new screen, and was working beautifully! I highly recommend this place! More...

Reviewed on Google Maps

30 July 2017

Just when I was starting to think the world is becoming an ugly place where making a buck trumps honesty and integrity in business, I take my phone in to iPhone Aid. I was fully prepared to pay the price for fixing the broken glass. It certainly looked broken. It even felt broken with tiny chips of glass near one of the cracks. The owner examined it for a minute and said it looked like the protective cover was broken, not the actual glass. I had no idea that extra protective "sticker" I purchased with the phone is actually a razor thin slice of tempered glass. He carefully removed it and sure enough, the glass below was as good as new. The whole process took less than 5 minutes. He even put a new protective "sticker" on the phone. When I asked what I owed him, he said, "Nothing. That's how we do business. When you really break your phone, I know you'll bring it back to me." You've got that right!!! More...

Reviewed on Google Maps

30 July 2017

Had water damage and fixed it within 10 min! $39.00 later and my phone is working!! Totally recommend if your iphone is damaged by anything!

Reviewed on Google Maps

30 July 2017

Repaired my charger connector with no charge. They are honest and really helpful.

Reviewed on Google Maps

30 July 2017

(Unfortunately) have needed his service multiple times and every time he has been done when promised for a perfectly reasonable price for the quality of the repair.

Reviewed on Google Maps

30 July 2017

Repaired my iPhone 6 glass in 23 minutes. Great work. Can't even tell that the phone ever had an issue. Highly recommend!

Reviewed on Google Maps

30 July 2017

Completely wrecked my screen and was googling for places to get it fixed. This place lived up to its great reviews. I walked in without an appointment and they were able to help me right away. Walked out in less than a half hour with a phone that looks brand new! More...

Reviewed on Google Maps

30 July 2017

So happy to have found this repair shop. I was able to schedule online and my repair took thirty minutes. It was thirty dollars cheaper than the other place I checked (initials GG) and thirty minutes faster than they quoted me! Thank you!

Reviewed on Google Maps

30 July 2017

The service was great! Had the repair done in 25 mins at a great cost. I would highly recommend this to anyone who need a screen replaced.

Reviewed on Google Maps

30 July 2017

Great service! Turnaround time was quick less than 40mins and I was able to drop off the phone to run some errands. I had made an appointment but seen sooner. Thanks!

Reviewed on Google Maps

28 July 2017

Reviews here don't lie. This place is fantastic, treats your phone well and the service is impeccable.John, the owner, is fast, courteous, and most importantly knowledgable about how to fix your phone! I even had speakerphone issues that lingered for months and I kept forgetting to drive in and have diagnosed. John was happy to take a look when I walked in months later, and found a piece of gunk/glass in the speakerphone (using a microscope!) that he carefully removed and all worked fine. fWish I hadn't dawdled so long to bring it back to him! And, he even wouldn't accept payment when I asked him for the follow-up fee. That's the kind of business this is.Seriously, don't hesitate to bring your phone here to John for affordable, quick, profesional repair. Baltimore is lucky to have iPhoneAid! More...

Reviewed on Yelp

14 July 2017

No frills, friendly owner, straight forward pricing and you're helping support a local business. It's a no-brainer - go here, don't go big box.

Reviewed on Yelp

26 June 2017

Knowledgeable, professional,  and trustworthy. Knew what needed to be done, and also advised on what they thought would not be worth my money to fix, which I appreciated very much.  Quick turnaround time and good communication. More...

Reviewed on Yelp

20 June 2017

$90 iPhone5s screen replacement.  He fixed the proximity sensor for free (the thing that turns the screen off when it's close to your face).  It was a few months ago and everything is still working great. More...

Reviewed on Yelp

1 June 2017

2x customer and impressed both times!! They are friendly and honest, have reasonable prices, quick and quality service, and go above and beyond to help.

Reviewed on Yelp

15 October 2016

Went in thinking my phone screen was cracked. Turned out it was just the screen protector. He replaced it, and gave me a slight used new one AT NO CHARGE! For best customer service, be sure to ask for Fredrick the Gorilla. More...

Reviewed on Yelp