Intouch Accounting
Bournemouth
(241)
Bournemouth
(241)
241 customer reviews
Campbell
They have been so bad that when I tried to move to a new accountant, they refused to touch the mess and suggested I report them to the Institute of Chartered Accountants for England and Wales.
I'm expecting to go one further and take legal action, because its going to cost me thiusands to get a new accountant to sort the mess they've made.
Horrendous accountancy firm.
Unless you want to have incorrect payments to HMRC, missed deadlines and an accountant that appears to not know how to answer a phone nor return calls, AVOID Intouch at all costs!
I genuinely got to the point of wondering if they had gone bust, that's how hard it is to get them to answer the phone.
I've been with them since 2015. It was all pretty decent until around 2020 when there's then been frequent changes in who my accountant is. And of course their data breach!...
The service has gone drastically downhill.
I've had incorrect figures, incorrect tax amounts to pay, I was no longer getting any pro-active guidance.
Then finally my company was inadvertently struck off/dissolved because a confirmation statement wasn't filed - they didn't follow up on my email, and they ignored/did not pass on any of the multiple warnings/alerts/reminders that Companies House send to them on by company's behalf.
I escalated the inability to speak with my accountant and incorrect tax figures, in a complaint around the turn of last year (2022 into 2023). I was then dealing with the head of accounting, was told they'd be striving to sort things out, and wouldn't be charged for the next 2 months. But they didn't actually then do anything - at all - for the 2 months.
I continue to get the automatically-generated emails or emails from accounting assistants, but they bear no correlation with the conversations I've been having with the head accountant about amending backdated information already filed - thus the amounts and info in these emails is useless.
As at 31 July, I had a tax payment to HMRC to pay, and I don't know how much to pay because they'd been proposing to amend things but hadn't concluded it yet. I asked my accountant twice since 21 July to schedule a call to discuss, he agreed - then didn't schedule it. I was at the point of calling them 4, 5, 6 times today, and each time I either get voicemail or a colleague states he's in a meeting.
6 months later I'm barely any further forward - they proposed a series of corrective actions, applied them in September, but then haven't amended my tax figures.
So now 31 January came and went again this year, and once again, I had no idea how much to pay HMRC. In the end I just had to pay what was on the latest thing they sent me, despite being sure it was wrong.
Sure enough, my wife's overpaid by over £900... Thankfully HMRC have rebated it quickly.
I don't know what to do next - the biggest headache about my company and the accountancy side, is actually my accountant.
They do far more wrong than right, and are generally uncontactable.
I guess a complaint to the regulator now follows, possibly even legal action... but in the meantime wanted to try and make sure nobody else falls into a similar dire situation with this lot.
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Caitlin
My personal accountant at Intouch is the reason my business is still going. I would've closed shop and given up entirely after being overwhelmed by returning to my work after a serious health scare. I needed involved help to get everything in order. Ricky, my accountant, helped me get my affairs in order, gave me everything I needed to do, helped me organise months of accounting and HMRC correspondence. He and the team were professional, empathetic, highly knowledgeable and completely irreplaceable - and always around with answers to my innumerable questions. Moving forward, I know exactly what I need to do with my accounts (which as a sole director of a limited company I was truly terrified of), how to keep ahead of things, and how to manage my finances. More importantly, I know that I'm in a safe pair of hands. Seriously, thank you - I'd highly recommend choosing Intouch. Keep up the great work team. More...
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Humza Fazal
InTouch Accounting were recommended by a friend and they have been fantastic. As this was my first contractor role i was naive and inexperienced when it come to setting up my company and had lots of questions to which they were very helpful with. My Personal accountant (Frances Bridge), has been excellent in helping me setup my accounts and her advice has been invaluable. She responds quick to emails and is always available for a quick call. Highly Recommend!! More...
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Humza Fazal
Intouch Accounting were recommended by a friend and they have been fantastic. As this was my first contractor role i was naive and inexperienced when it come to setting up my company and had lots of questions to which they were very helpful with. My Personal accountant (Frances Bridge), has been excellent in helping me setup my accounts and her advice has been invaluable. She responds quick to emails and is always available for a quick call. More...
Reviewed on TrustPilot
Vijay Rama
Intouch Accounting came as a recommendation from a contractor friend who had been using them for a good few years. As i was new to contracting, Intouch (Neil K) were extremely helpful in all the explanations they gave which were simple and to the point. Neil took care of everything, all I had to do was supply the required details. The application is also very good and simple to use. Neil always returned my call if I wasn’t able to get through to him over the phone. I would strongly recommend Intouch for your small business needs. More...
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James Remote
Excellent staff and always available to assist.
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Kerri-anne
Only been with Intouch for 3 months. However for an individual who is new to setting up a business and needs a little helping hand in terms of advice. Intouch and my personal accountant Kathryn have aided my business to grow by providing bite size information and through the use of their online accountancy software. Would recommend to others. More...
Reviewed on TrustPilot
dele shonibare
I am so glad a friend recommended Intouch Accounting to me, when I complained about the previous accountant I had. This has been the best move I've made. I find the interaction with Ricky extremely brilliant, services is excellent, and the whole accounting process has never been made so simple using their Portal to complete end of month accounting.Bottom line, best accountancy firm I've used, and I have used some big named accountants who have made things more complicated that necessary. But at Intouch, so far my accounting has been a breeze, and the service provided by Ricky is a full Thumbs Up.... More...
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VJRAMA
Intouch Accounting came as a recommendation from a contractor friend who had been using them for a good few years. As i was new to contracting, Intouch (Neil K) were extremely helpful in all the explanations they gave which were simple and to the point. Neil took care of everything, all I had to do was supply the required details. The application is also very good and simple to use. Neil always returned my call if I wasn’t able to get through to him over the phone. I would strongly recommend Intouch for your small business needs. More...
Reviewed on TrustPilot
Kirkuleese
When I returned to contracting I was looking for an account with and decent online portal and a direct contact I could speak to when I needed. I've been really impressed with InTouch; especially how quickly they respond to all my email requests. I'm quite impatient so quick responses are a must for me and they have always delivered. More...
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Simone
Intouch Accounting offer a great service!! The setup of the LTD was easy and my accountant Charley is very professional and ready to help. The portal is very easy to use and clear. I really recommend Intouch Accounting. More...
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Aaron Hambleton
Intouch have been great for me. Charlotte is a fantastic accountant and has helped me every step of the way. The portal is a great feature and means i can stay up to date with my accounts each month.
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Peter C
Strongly recommend, especially to people new to the world of company ownership who might need the simple questions answered. Used their services for one year and have been nothing but impressed with all staff especially Neil. Patient, informative and friendly. More...
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Diane Ribere
They provide the perfect balance of autonomy versus advisory with a very easy-to-use platform, a lovely and knowledgeable team always available for questions, proactive updates on tax and legal obligations, and a roster of robust partners to advise on more specialist issues. Just what I needed to focus on building my small business, worry-free! More...
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Mark Atkinson
Fantastic to deal with, wish I had used them from the start of my working as a contractor.
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Leigh Farringdon
Having just started a new contracting career, I reached out to InTouch for advice and information. Matthew was great, very patient, very informative, and there was no "push" to use their services - some other companies were calling me back the next day, wanting an answer, whereas Matthew let me come to my own decision without any pressure. I've now had a couple of phone conversations with Frances, my new accountant, who again is being very understanding at my lack of knowledge, walking me through the process and explaining everything. Luckily, she keeps insisting "no question is a silly question!"Though it's very early days, from my initial contacts, I couldn't recommend them more highly! More...
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Pauline Coghlan
Very helpful and super patient! I was recommended InTouch by a friend and I would absolutely recommend them to others.
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Victor Surana
Great group of people who will always respond to your needs and provide timely solutions. Had a very positive experience with Frances who has been extremely helpful during the last few months. I recommend Intouch Accounting.
Reviewed on Google Maps
Paul
The best and most helpful people I found.I rang round lots of companies when I was wanting to choose an accountants to help me set up a company and support me whilst I was contracting and none gave me any confidence until I spoke to intouch. When I got through to them I was put straight through to an accountant who was helpful, experienced, answered my questions and helped me understand what I needed, rather than being fobbed off with some salesperson whose only wanted sell me something. More...
Reviewed on TrustPilot
bhanuprakash badiginchala
I have been with Intouch for just over a month now. Although I haven't been through many of the regular accounting activities yet, I feel safe & informed due their professionalism until now. I was researching a lot online to find the 'right' accounting service. After a lot of deliberation, I decided to go with Intouch as the reviews were very positive. I was very concerned with reviews of other accountants where the service degraded eventually. I read that that's not the case with Intouch - as per many reviews here. Its still very early for me to confirm that, but its been very positive until now. I spoke to Matthew initially who didn't push me at all. He explained me very patiently all the details about accounting & what Intouch can do for me in layman terms so that I can make an informed decision. Katherine took over from there & has been very proactive in setting up the company accounts & guiding me through the process. Hope the experience with them stays positive. Also, the Amazon voucher was an added benifit!!! More...
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Don Storry
Very knowledgeable, professional and efficient!
Reviewed on TrustPilot
Bhanu Prakash
I have been with Intouch for just over a month now. Although I haven't been through many of the regular accounting activities yet, I feel safe & informed due their professionalism until now. I was researching a lot online to find the 'right' accounting service. After a lot of deliberation, I decided to go with Intouch as the reviews were very positive. I was very concerned with reviews of other accountants where the service degraded eventually. I read that that's not the case with Intouch - as per many reviews here. Its still very early for me to confirm that, but its been very positive until now. I spoke to Matthew initially who didn't push me at all. He explained me very patiently all the details about accounting & what Intouch can do for me in layman terms so that I can make an informed decision. Katherine took over from there & has been very proactive in setting up the company accounts & guiding me through the process. Hope the experience with them stays positive. Also, the Amazon voucher was an added benifit!!! More...
Reviewed on TrustPilot
Ian Hooper
Very responsive and knowledgeable people, plus slick portal made setting up and running my business easy.
Reviewed on TrustPilot
santosh singh
Intouch Accounting has been really helpful in starting my first contract services. They did everything required to start contract work and explains every bits and pieces to clarify doubts especially my personal Accountant Charley Godfrey. Goes to extra length to help out.
Reviewed on TrustPilot
Daniel Harlos
Streamlined and responsive service, no complaints
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Aaron Smith
From the initial interaction I just knew I had chosen the right accounting firm. Professional, thorough, responsive, polite, courteous, friendly, etc . .. I could run out of superlatives in the English language. Normally you wouldn’t be ‘this excited ‘ about accountants but when you’re starting up your own business from scratch and you’re nervous, naive and a novice - having this level of support just helps put all your concerns to rest. A brilliant bunch of people that clearly love their job and like to help their clients. From me, personally, a HUGE thank you!!!- Aaron at 3CAL Group Ltd More...
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Ken Davis
Staff has been excellent, very professional and have been good about meeting key deadlines, explaining the process, and keeping me on track to provide the right information.
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Rafał Kupka
Fully recommended.Setting up and running limited company with InTouch is easy! My accountant (Jasmin) is very helpful. I fully recommend InTouch Accounting to anyone thinking about starting own company.
Reviewed on Google Maps
Emily Lear
Very responsive supported by an informative and easy to use portal.
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SRI RAAJ IT SERVICES LIMITED
My company is with intouch since 2012. we are morethan happy with the services and portal which keeps all the information together for us to view always. Thanks Intouch for the help and support More...
Reviewed on Google Maps
Martin Hellyer
Since making the leap to contracting, InTouch has been a great help in keeping the accounting aspect to freelancing simple and pain free. They even helped get my company set up along with VAT. Glad I was referred to them and I would recommend for anyone considering. Their online portal is also great and intuitive to use. Service from the staff is friendly with email referrals always answered quickly and helpfully. In summary InTouch provides peace of mind over a very important aspect of freelancing. More...
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Vijay Kuve
I have been using Intouch accounting for a few years now and I have found them very helpful. The accountant assigned to me is on the ball and is very efficient in filing the various taxes with HMRC. Intouch do make my life very easy so I can just focus on generating income for my business and not worry about the various accounting technicalities. More...
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its sc18
Highly professional accountants, excellent service at a very reasonable cost, would recommend highly.
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Andy Worthington
Excellent service always on hand to answer questions with very fast response times, my personal accountant (Charley) has been extremely helpful throughout the whole process
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Steve Munroe
I have been using Intouch Accounting for about 7 months for my consulting business, and they have far exceeded my expecations. My personal account (Katherine) is excellent; responsive, fast and knowedgable. (And patient...that helps...) More...
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Ian Molloy
Always efficient and helpful. Their online portal perfectly suits my needs as a small contractor.
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Ryan Jamieson
I was recommended Intouch from a friend. This was my first contractor role and their help in setting up my company and providing me with all the necessary material and information was excellent. Always available for a quick call to and fast responses on email for any questions. Slick service and give one peace of mind that the accounting part of my business is operating effectively. I have also recommended Intouch on to others. More...
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its sc18
Highly professional accounting firm, excellent service at a very reasonable cost, would recommend highly.
Reviewed on TrustPilot
Sim
They're always there and follow through to your duties, chase up the loose ends and make sure your books are always balanced; all their clients need to do is to collaborate for the smoothest journey ever! More...
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KM
Very helpful and always responsive to my questions. They made my transition into contracting very easy.
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Mukesh Adwani
InTouch have professional and knowledgeable team
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Martin
Since making the leap to contracting, InTouch has been a great help in keeping the accounting aspect to freelancing simple and pain free. Even helped me set up the company. Glad I was referred to them and I would recommend to anyone considering them.Their online portal is also great and intuitive to use. Service from the staff is friendly with email referrals always answered quickly and helpfully. In summary Intouch provides great service, great tools; equals peace of mind on a very important aspect of freelancing More...
Reviewed on TrustPilot
DGTAL Ltd
My company has been with Intouch since 2015. The help and support is excellent and quick. Their portal is easy to maintain, keeps all information together and provides an overview of everything. My personal experience has been fantastic and I can highly recommend Intouch. More...
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Darren Borg
Just want to say thank you to Frances Bridge, my accountant at Intouch. Frances is the most efficient, proactive, responsive and highly professional at all times. I can only praise Frances who goes beyond her daily job to explain and advice me on the many queries I ask. Thankyou for all your help to date and very happy to continue our working relationship. highly recommend! More...
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Stephen Lawrence
I have been with InTouch for a year now, a full business cycle for my company and my first year as a director/employee. I am expertly guided and prompted by InTouch to pay VAT and other taxes on time. The company has options for bookkeeping which I find very useful for receipts, an app on my phone is used to take a picture of the receipt and it is then read by OCR and uploaded to the portal, where it can be validated and edited. The online portal also displays dashboard which is a very useful summary of the business throughout the year, for example, displays the maximum dividends payable considering the tax due later in the business year or the year after. InTouch also suggests a couple of banks for business accounts, these give you the benefit of automatic uploads to the online portal and InTouch accountants have access to that detail. I use Metro bank which has a great app, this allows me to perform all the transactions on my phone.In summary, InTouch are thoroughly recommended. More...
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Sri Raaj IT Services
My company is with intouch since 2012. we are morethan happy with the services and portal which keeps all the information together for us to view always. Thanks Intouch for the help and support More...
Reviewed on TrustPilot
Ankur
Although it has been only 6 months with Intouch still I can say that I am really satisfied with the services provided. I was new to contracting world and didn't had any idea about it. My personal accountant took care of each bits and pieces and I didn't had to worry about anything at all. Whenever I have any doubts, I can always reach out to him. His replies are prompt. The suggestions that he provide are really great and I am happy with my decision to go with Intouch. More...
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Rafal
Fully recommended.Setting up and running limited company with InTouch is easy! My accountant (Jasmin) is very helpful. I fully recommend InTouch Accounting to anyone thinking about starting own company.
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Andrea Medeghini
InTouch Accounting was recommended by my colleague when I started working as contractor. I am very happy with their services. They answer very quickly to my questions, either email or phone, and they helped with all the steps required to setup a company. More...
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Krish
good , helpful and professional
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