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North Star Cleaning

ME5, Chatham

(129)
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‘20 Certificate of Excellence, 2020

About

Founded in July 2000 following several years experience in running a cleaning franchise. Gary & Karen specialise in the maintenance and cleaning of various different types of upholstery, carpets, curtains and rugs. Their services extend to carpet fitting and stretching, carpet repairs and restoration.

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57 hires on Bark
1 hour response time

Videos (2)

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Reviews (129)

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5/5

129 customer reviews

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29 February 2024

Very efficient and friendly service.

Reviewed on Google Maps

26 February 2024

Excellent service from Gary, Karen and Matthew. From my initial inquiry, to carpet clean I was very impressed. I had all the carpets deep cleaned/deoderized in my home, and my house honestly looks brand new and also smells lovely! I would highly recommend your service and would like to use you guys again in the future for any future carpet cleaning needs. Professional, on time and good customer service. Thank you once again for such brilliant service! More...

Reviewed on Google Maps

24 February 2024

Very pleased with the service I received from Gary and team. Will definitely be re booking in the next few weeks.

Reviewed on Google Maps

24 February 2024

Great company really do recommend my 6 month old pup decided to rip a hole in the carpet under my radiator and rip the side of the stairs of not really knowing what to do I circled all the carpet shops very expensive come across these guys got me in super quick managed to get some spare carpet from my cupboard and the job was done it wasn’t messy it wasn’t stressful very friendly man to and a very reasonable price I’ve kept the spare carpet for when I need to call these guys next time ha ha don’t look anywear else these are your people

Reviewed on Google Maps

24 February 2024

Very polite, informative operator. Was quick, clean, did a good job. No complaints.

Reviewed on Google Maps

24 February 2024

We’re very pleased with the appearance of our carpet now Matt has worked his magic. Hope it dries as clean as it looks damp! Lovely company to deal with. Would recommend to others and will use again in the future. More...

Reviewed on Google Maps

19 February 2024

Great company really do recommend my 6 month old pup decided to rip a hole in the carpet under my radiator and rip the side of the stairs of not really knowing what to do I circled all the carpet shops very expensive come across these guys got me in super quick managed to get some spare carpet from my cupboard and the job was done it wasn’t messy it wasn’t stressful very friendly man to and a very reasonable price I’ve kept the spare carpet for when I need to call these guys next time ha ha don’t look anywear else these are your people

Reviewed on Facebook

10 February 2024

Fantastic job of cleaning my loung/diner carpet by a very polite, informative and friendly guy.Would reccomend to anyone.

Reviewed on Google Maps

26 January 2024

We’re over the moon with Northstar. Matthew did a biohazard clean on our chair and it looks like new. Thanks Northstar and special thanks to Matt

Reviewed on Google Maps

26 January 2024

Absolutely 💯 % amazing, the carpet had a lot of through traffic which in places was quite down trodden & dirty, wasn’t really sure if cleaning would help, had a company in last year & wasn’t that impressed, so before giving in & buying new carpet we tried this company, all I can say is OMG, so glad we did, they did an amazing job, the carpets look new again & such lovely people So before paying out large expense buying new carpet, please just give this wonderful company a try, you will not be disappointed.

Reviewed on Google Maps

19 January 2024

Great service would definitely recommend and use again! Thanks guys

Reviewed on Google Maps

12 January 2024

Reviewed on Google Maps

12 January 2024

Very satisfied. On time arrival, surveyed the work and decided how to go about it then got to work without delay. An absolutely first class job at a very reasonable cost. Have used North Star previously and will certainly use them again. More...

Reviewed on Google Maps

5 January 2024

Consistent service all round from booking to service delivery. Friendly, professional and my G-Plan corner sofa is born anew. Thank you Matthew for a sterling job! More...

Reviewed on Google Maps

26 December 2023

I highly recommend NorthStar Carpet Cleaning, especially Matthew, who came to my property to clean my carpets. He went above and beyond by lugging his massive machine up to my flat and showed great dedication throughout the entire cleaning process. He deserves a medal for the work he did. NorthStar, owned by Karen and Gary, is an excellent company that deserves 5 stars for their prompt, professional, and top-quality service. Karen and Gary are extremely approachable and will do everything possible to provide assistance and help. If you're looking to make your carpets look clean again, NorthStar is the company to call. More...

Reviewed on Google Maps

11 December 2023

I can invest my last dollar with only one person and that's Mrs, hendrick jennifer who prove to be the most honest and trustworthy Expert trader. she's the best account manager I have ever known or heard of. She has been helping me. I started with just $900 and now am getting great profits like $9,500 upward. You get to withdraw yourself after 6-7days of trading, no extra commissions. If you are really interested, You can contact her via: Email:hendrickjennifer550@gmail.com WhatsApp: +13856454058 More...

Reviewed on Facebook

30 November 2023

Matt did an amazing job on our 3 piece suite and footstool. He goes above and beyond and gives good advice on how to maintain the furniture and tips for our carpet too. Karen and Gary are really helpful when booking and sorting out payments too. Will definitely be using again and fully recommend. More...

Reviewed on Google Maps

30 November 2023

Highly recommend for carpet repair. Matt fixed my burned carpet really well.

Reviewed on Google Maps

25 November 2023

North Star always do a brilliant job with our carpets and clean to very high standard. Staff are helpful and friendly.

Reviewed on Google Maps

18 November 2023

Karen and her team were absolutely fantastic! I had a very big job which turned out to be more difficult than originally thoughts. Karen and her team were so understanding, professional and did an amazing job. Would highly recommend this team for any and all matters, no matter how big or small. More...

Reviewed on Google Maps

5 October 2023

The carpets though out my small cottage were very dirty. The North Star technician worked very hard and produced a result that was amazing. He was able to remove all bad stains except where oil or grease from bed wheels had penetrated the carpet fibres over a long period of time. He arrived punctually and completed the job in about two hours. The cost was entirely reasonable. More...

Reviewed on Google Maps

26 August 2023

Excellent service. Matt listened carefully to our requirements and delivered a very high quality clean. Good comms, friendly and professional.

Reviewed on Google Maps

12 August 2023

Absolutely excellent service! I wasn’t sure if the job would be possible, as the residue glue following a carpet removal was beyond awful! Thankfully the North Star team did an absolutely amazing job! Fantastic customer service too! Thanks to all at North Star! More...

Reviewed on Google Maps

31 July 2023

I would thoroughly recommend North Star Cleaning. Matt did a wonderful job cleaning my cream carpets throughout the house, plus my two neglected sofas. They all look as new. Also, I thought the price was very reasonable! I will definitely use North Star again. More...

Reviewed on Google Maps

26 July 2023

We contacted this company, after being recommended by a friend. Our carpets are not the best quality and had some damage from our cat but Matt did a fantastic job and we were really pleased with how they came up. As well as looking cleaner the pile on the carpets feels better (bit like walking on newly laid carpets) and indent marks from furniture - like our coffee table - has disappeared. Matt is a lovely guy, thoroughly professional and friendly as indeed are Karen (who gave us an indicative quote over the phone) and Gary (who measured up for the final quote). Highly recommend and we will definitely use this company again. More...

Reviewed on Google Maps

27 June 2023

Always a pleasure to deal with this friendly, helpful and professional company. They go the extra mile to make sure that the job they do is satisfactory. My Amtico floors were striped, cleaned and revarnished, they look like new. Perfect More...

Reviewed on Google Maps

11 June 2023

Would highly recommend using North Star Cleaning. Matt arrived on time and did an amazing job! My carpets are stain free and look so clean. I have a lot of stairs too which were really showing signs of wear and dirt etc and I wasn't sure if they could look good again but they do! Great service from start to finish from booking in a suitable date, works being carried out and payment process. More...

Reviewed on Google Maps

25 May 2023

As always an excellent job done . See you again soon thank you to Matthew

Reviewed on Google Maps

11 May 2023

Very very pleased with the cleaning of our 6 dining chairs . Matt tried really hard to remove water stains from our granddaughter’s armchair but sadly they wouldn’t come out. Super professional and I would thoroughly recommend. Extremely pleasant Matt. More...

Reviewed on Google Maps

1 April 2023

Brilliant. Organised, quick and the carpets look great. They’re old carpets with a new lease of life.

Reviewed on Google Maps

1 April 2023

Repair of a burnt area of carpet. The burnt tufts were removed and new tufts sown in. A superb service. highly recommend this company.

Reviewed on Google Maps

1 April 2023

North Star cleaning was assigned to resolve a burn mark on our carpet following the installation of a new fireplace. We were desperate to have this fixed as the burn mark was located in the middle of our living room space which had recently been decorated. Previous to North Star's visit, the burn mark remained even after the carpet was professionally cleaned. As a result, we were not optimistic of a resolution. However, it took North Star just an hour of delicate craftsmanship on our carpet floor to make the burn mark disappear. Gary from North Star was polite, helpful and friendly throughout our communications leading up to and during the visit. I would not hesitate to use North Star again in the near future and would highly recommend them. The before and after photos speak for themselves. Thanks again, Gary and North Star. Amazing job! More...

Reviewed on Google Maps

1 April 2023

North Star did an amazing job of deep cleaning our dads carpets. Very professional, good value and an amazing result!

Reviewed on Google Maps

1 March 2023

We had the Church carpet repaired. The repairs were very well done and the repairer was respectful to the building, and left the area clean and tidy. The carpet was old so it was not an easy repair. More...

Reviewed on Google Maps

1 February 2023

Undertook very tricky carpet repair. Gary North is a genius. Absolutely excellent service and incredibly reasonable. Turned up on time. Dealt sensitively with our tenant and managed to repair what every other contractor has said was unrepairable. More...

Reviewed on Google Maps

1 February 2023

North star cleaning. Never used them before but would definitely recommend them . Arrived early did a very thorough job answered any questions I had explained the process and was very efficient and helpful and pleasant. Also the lovely lady who dealt with the booking and payment's was to .all in all very pleasant experience. More...

Reviewed on Google Maps

1 February 2023

The service provided involved cleaning a bio-hazardous leakage after the replacement of a damaged toilet outlet waste pipe which presented a health hazard. The operative provided a highly professional service in the removal of liquid and solid waste and area cleaning in extremely unpleasant circumstances. More...

Reviewed on Google Maps

1 February 2023

Very pleased with results

Reviewed on Google Maps

1 January 2023

Our office and warehouse carpets hadn’t been professionally cleaned for a few years and were very grubby, especially the entrance mats that had general dirt and oil off of workers boots. I am delighted with the outcome, they came up like new. I will definitely North Star again, probably annually to keep everything spic and span. More...

Reviewed on Google Maps

1 December 2022

Great company , great service A1++++++++++++++++++++++

Reviewed on Google Maps

1 December 2022

I used North Star Cleaning Services to deep clean an incredibly dirty house I inherited from a relative in preparation to sell it, and they were absolutely fantastic. They were very quick to respond to queries and had good clear communication. The house was in frankly awful condition (mildew and years of cigarette smoke to name but a few issues) and they cleaned it from top to bottom, including all the skirting boards, light switches, window frames, everywhere that would normally be forgotten. It looked like a different house when they were finished, better than I could have imagined. It wasn't cheap, but a totally fair price considering the labor, time and equipment needed for such a huge job. I particularly appreciated having transparency on exactly what they would be doing before going in, and having a chance to inspect afterwards before sending the final payment. Overall fantastic work, couldn't recommend highly enough. If you're in a fix, these are the people for you. More...

Reviewed on Google Maps

1 October 2022

Very friendly customer service 👍🏻

Reviewed on Google Maps

1 October 2022

I contacted North Star Cleaning on behalf of the Company I work for to deal with some carpet cleaning at a School where we were working. They responded immediately and attended within a couple of hours. Excellent service and communication. We would not hesitate to recommend them. More...

Reviewed on Google Maps

1 August 2022

Operator arrived punctually, was polite and considerate, and worked very hard to tackle some badly stained carpets with a good end result.

Reviewed on Google Maps

1 June 2022

Prompt response to email requests and excellent quality carpet tuft repair!

Reviewed on Google Maps

1 June 2022

Brilliant service would definitely recommend very professional and informative Would definitely use again They provide a carpet stretching service

Reviewed on Google Maps

1 June 2022

Excellent technician, would use again.

Reviewed on Google Maps

1 June 2022

Very happy with North Star. They did an excellent repair on a burn I had made in a carpet. A very prompt and efficient Company.

Reviewed on Google Maps

1 June 2022

I used their services twice on two different flats and it was impeccable! Amazing work and professionalism! Will recommend to all my friends.

Reviewed on Google Maps

1 June 2022

Have been very impressed with North Star from the very first call I made to them. They’re very professional and friendly and offer a great service. I spoke to Karen on a few occasions and she was always very helpful. Matt came out to clean the carpets and again, we were very impressed with him and how very friendly he was. A lovely guy. He arrived on time and did a great job of refreshing our carpets. I’d definitely recommend them to anyone who needs their carpets cleaned. More...

Reviewed on Google Maps

Q&As

I think the aspects of the job we most love is meeting different customers and being able to make a visible difference to their furnishings and fabrics and around the home and for them to be satisfied with the result.

Having run a franchise for several years we thought we could offer a more personal and attentive service rather than through a third party enabling us to build the reputation we wanted, giving us more freedom to expand and grow our clients.

Having had many years experience in the cleaning industry and always taking pride in our work, we like to offer the customer a really high standard of service but without paying over the odds. We like to go that extra mile but being particular about our work and are always happy to answer any questions or provide estimates at no extra fee. We have many customers return to us year after year because of our honesty and workmanship.

We have ensured all of our staff are in receipt of vaccines and masks where required. All machinery is sanitised and disinfected after each use

Services

We provide hot water extraction cleaning and specialist cleaning by hand to bring your carpets and furnishings back to life and smelling fresh and sanitised.

We provide many repair solutions to combat heat damage such as iron burns, coal burns, hair straighteners, candle wax and much more.

We also provide a carpet restretching and refitting service where poor fitting or carpet uplift has taken place following building works, flood damage or boiler installations etc.

We strip and seal hard floors such as Amtico, Karndean, Marble, Woodblock etc.

We provide deep cleans to keep everything looking tip top in preparation for the sale of your home or end of rental.