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Hilton London Heathrow Airport

New Bedfont, Greater London

(27)
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Reviews (27)

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4.5/5

27 customer reviews

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15 May 2018

Staff were efficient and friendly. The rooms were clean and exactly what we're needed for the evening and they provided a bottle if still water as well. I had a couple of requests made during check-in and they handled it professionally. Definitely would stay here again if I was stopping over or heading out on an early flight from Heathrow. Take note, the shuttle bus only goes to Terminal 5 (at least during the time I stayed) so if you are flying out from a different terminal make sure you include the time for traveling between terminals. More...

Reviewed on Google Maps

4 May 2018

It is an airport hotel so you are likely here because of a flight cancellation or to catch an early flight. Unlike most of the other options at Heathrow, you can actually walk to to Terminal 4 via a covered walkway and get to the other terminals using a free train service.
That alone makes it one of the best options at Heathrow. Rooms are clean and service good, but it is still an airport hotel which is the reason it does not get 5 stars. If you can, take Heathrow Express into London and enjoy the city. If you don’t have the time for that and want to stay at the airport, this is one of the best options.
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Reviewed on Google Maps

30 April 2018

This is such a wonderful place to stay. The walkway is inside on the Departures level. Follow the hotel signs. It's a 7 minute walk. The hotel was great WiFi, comfortable rooms, very quiet. If you can get included breakfast it is wonderful. Have a very helpful concierge. This is definitely a fabulous place to stay when arriving late or leaving early. More...

Reviewed on Google Maps

25 April 2018

Good location, good secure parking (if a little expensive at £15 per night, guest rate). Hotel interior was nice, very friendly and helpful staff. Room was excellent and very clean. Well designed and modern. One issue I had was the lighting in the room, it looked very good but didn't light the room all that well. I only stayed overnight, but a very nice hotel with very friendly staff, right by the airport. Recommended. More...

Reviewed on Google Maps

7 April 2018

Great service. Food selection was very good. Rooms clean and comfortable. Close to the underground/train station at the airport, so very easy to get to various tourist attractions. Great workout facility and pool too! More...

Reviewed on Google Maps

7 March 2018

Amazing food selection and quality, the executive lounge was great and had a wonderful selection. The Asian restaurant had super lovely staff and a great menu. And I didn't have the opportunity to try the remaining two restaurants.
The room was a bit small for the amount of furniture but the bed was comfy and the room modern and clean. Loved the rainfall shower head but this needs to be de-calcified more often!
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Reviewed on Google Maps

2 March 2018

This isn't the greatest hotel experience you'll ever have. What it is though is a very solid, nicely appointed hotel parked right next to Heathrow. The restaurants are very good, if a little pricy. The executive lounge is kind of small, but extremely well appointed and very thorough in their service. The exercise facility, while a bit tucked away, is quite complete. If you're stuck at Heathrow go here. If you're traveling to Heathrow from the UK, I like to go here the night before so that getting to the airport the next day is easy. This place is comfortable and right there. Exactly what I need. More...

Reviewed on Google Maps

2 March 2018

We just stayed here for 1 night after our trip before leaving for our international flight home. Excellent room, great water pressure, very close proximity to the airport. If you arrive / leave from terminal 4 that’s fantastic as it’s a very short walk through the connecting tunnel. We arrived at terminal 2 so we just had to get the free Heathrow express train and then walk though the tunnel. The train was really easy to use, quick and free. The buffet breakfast is worth adding. Great selection of food and drink. More...

Reviewed on Google Maps

21 February 2018

A great hotel if you are traveling from terminal 3. You can also travel to terminals 4 and 5 from here with ease as there is an underground train. The hotel itself is massive with plenty if things to eat and drink, at a price, might I add. However this is a Hilton and also in a great location for anyone who wants to avoid that morning car journey rush before holiday. More...

Reviewed on Google Maps

29 January 2018

This was a bittersweet stay for my partner and I because we were saying goodbye for a few months! The service was outstanding at the Hilton with them going to many extra miles to make our stay memorable and comforting for this hard time for us! From the room upgrade, to petals on the bed, to the free breakfast included in our room and special platters and wine it was amazing! We would like to thank the Hilton for everything and we will definitely seek out Hilton’s to stay in the future!! Thankyou again!!! Hayley More...

Reviewed on Google Maps

10 January 2018

Good location within T4. Be prepared to walk or ask for buggy ride if you have lots bags with you. Lovely room with great housekeeping. Always put up here whenever in London. Easy check in and check out if you’re a HHonor card member. They would remember you by that way. Pillow too however and room too quiet to fall asleep ! Excellent front office staff More...

Reviewed on Google Maps

9 January 2018

Beds are very good, doesn't beat the Premier Inn's beds in my opinion but still brilliant. Breakfast is great (if you get it included of course) with English breakfast, pastries, cereals and more. Customer Service is perfect, all the staff are incredibly nice and good at what they do. Haven't seen added value anywhere for this hotel above a Premier inn other than the service and breakfast - so if those don't matter to you, I'd save some money and go elsewhere. Also, the car park is super expensive, £20 per day if you're a guest, £46 otherwise. The room itself is average for a higher end hotel room - nothing's blown me away in that area! More...

Reviewed on Google Maps

30 December 2017

7 minutes walk to terminal 4.

I've tried all hotels in that area and this was my last. The beds are super comfortable which is appreciated before or after a long trip. Breakfast is what you would expect and more. I will definitely be staying here again on my visits. More...

Reviewed on Google Maps

23 December 2017

We had a really good experience at the Hilton Heathrow Airport. The room was really comfortable and clean, and had everything we needed. Room service had some good options, the main problem was that the food was extremely overpriced, more than it usually is at hotels. Aside from that, everything amazing. I'd definitely recommend it! More...

Reviewed on Google Maps

18 November 2017

Good hotel for an overnight stay at the airport. The rooms are spacious, the dining options are varied. I highly recommend the Zen restaurant in the lobby, excellent Chinese food, with a very attentive staff. The hotel is attached to terminal 4 so you can walk to the airport, just be prepared for a long walk. You can access the other terminals using the Heathrow Express, but give yourself at least 30 minutes to make there. More...

Reviewed on Google Maps

13 November 2017

One of my favorite airport hotels. Why: the architecture is just impressive, a décidé it is a really good hotel. It is reachable by foot from all terminals. Staff is always friendly and helpful. Rooms are 100 quite. No noise of planes. Nice but small fitness center. And on top a nice bar infrastructure in the hotel, great for a small bite and a good glass of beer or wine. A big recommendation overall More...

Reviewed on Google Maps

8 November 2017

We stayed a night at your hotel due to it's location as we had an early morning flight next day along with tax refund formalities to settle. Everything was perfect and we were pleased with your staff friendliness and efficiency.In relation to this, i wish to commend your staff in charge of breakfast on 1st November 2017,who upon seeing me refuse breakfast suggested a brown bag to take away which i did.The pastries eaten later were delicious but her kind gesture heart-warming so congratulations to the lady in question[whose good name i missed due to our haste] and to Hilton for emphasizing on such customer service.
Our best wishes and we will definitely be patronizing the Hilton chain of hotels in future.
Mrs.[Dr]S.Govindasamy
Malaysia
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Reviewed on Google Maps

7 November 2017

Connected to T4 by covered walkway from end of departures (poorly signed) - 6 to 10 minute walk. Excellent hotel, great staff - very engaging and helpful. No luggage trolleys to get back to terminal (keep in room?). Good food, drinks not cheap but what you'd expect for airport and 5*. Free bus/tube/train to other terminals or pay for Hoppa/taxi (hotel's better value). More...

Reviewed on Google Maps

22 October 2017

I've been here twice. The staff here are friendly and helpful, and the cleanliness is excellent.

The bar downstairs is excellent as well.

Major plus… you can walk to terminal 4. Approx a 5 minutes walk to the Heathrow Express.
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Reviewed on Google Maps

19 October 2017

The hotel is wonderful! It's huge, very clean and modern. The soundproofing is amazing, you can't hear the airplanes. The staff was very friendly. All in all, no complaints! 5 stars! More...

Reviewed on Google Maps

7 October 2017

Convenient location to airport. Great value. Simple check in and out. Good restaurants. Comfortable rooms. Highly recommended.

Reviewed on Google Maps

1 October 2017

Room was well sized for two people with luggage. Plenty of storage space. The bed was extremely comfortable and very easy to fall asleep. The room could be climate controlled to anywhere from very cold to nice and warm. The three on site restaurants made it very hard to choose what to have for dinner and the breakfast menu was superb. Will be staying again very soon! More...

Reviewed on Google Maps

23 September 2017

I've stayed here on numerous occasions prior to a flight out of Heathrow. The staff is always pleasant and accommodating. The rooms are very pleasant and in great condition . Highly recommended and I will continue to return. More...

Reviewed on Google Maps

12 September 2017

Great hotel for making an overnight connection in London. The hotel is attached to terminal 4 by a LONG covered walkway. It is also a higher priced hotel due to its location, amenities (4 restaurants / bars on site), and room quality. More...

Reviewed on Google Maps

30 August 2017

Great location with walkway from LHR terminal 4. Rooms are small but modern and comfortable. The executive lounge is nice and located on the ground floor.

Reviewed on Google Maps

29 August 2017

Wonderful night at the Hilton. It was our wedding night and they had put petals and wine out for us. Sadly we had an early morning and were way too hungover to drink it. The breakfast was stunning. Bed was to die for and the service was incredible. Easy to get to the terminals from the hotel making the first part of our honeymoon stress free. More...

Reviewed on Google Maps

17 August 2017

Booked in for a park and stay as we had an early flight. Staff were friendly and efficient. The room was spacious and clean with pretty good soundproofing. The bed was comfortable and the short walk to the terminal through the covered walkway was a bonus. More...

Reviewed on Google Maps