HBs Hairdressing Salon

Booked in for my hair curling. When I spoke on phone to book appointment stating clearly what I wanted the price went from £9 to £11 for a junior stylist. I was ok with that but when actually going to the salon I was told it was £13. It's not about the price but the principle, there was no offer to honour the price I was told at all and I queried the increase in price but again there was no offer to honour it. It was lucky really that I brought extra money really with me.It was my first visit to the salon and I have to say I did feel a bit uncomfortable as no effort was made to make general chit chat, I appreciate it's hard to do when hairdryers are going but there was no communication- only about price increase.

Had my haircut by Jessica for the first time on Saturday absolutely amazing friendly
staff made me feel so welcome

Jessica my hair looks amazing thank you so much x I will be back see you soon
Karen

My recent visit didn't go so well. A mixture of my fault and their fault I think - my fault for not speaking up that my hair was being painfully pulled (which I think on reflection was the hair product's fault - it was not smooth but more like wax or gel), also my fault for not phoning salon before leaving a negative review after finding out later that day that I had a mistake on my hair colour (another hairdresser has called it seeping of the foils). What they could have done better: putting some heating on - it was freezing!!!!, not making catty comments about somebody that could be overheard on the phone - that made me feel really uncomfortable (so what if someone is enthusiastic and happy - give them a break!). I didn't like the manager phoning me and being rude after I had left my original review which i had deleted soon after anyway (invasion of personal privacy), being a little bit more apologetic that a mistake had happened would have been nice and maybe at least offering to help in some way. I have an appointment booked at another salon who are going to dye over the top of the brown spots that are splattered over my blond bits near my ear. Just wish I had have seen this mistake in the salon and not been so polite and trying to smile instead of complaining. Wish I never answered the phone to a rude manager who was not prepared to help me or even apologise. I can say that the hairdresser who made the mistake won't have done it on purpose, I can say that she was pleasant and took my requests on board and didn't complain at the thickness of my hair and having to mix dye more times than she normally would have. I am happy that the hair cut was lovely and I do really like the colour, just not the dots near my ear. The decor is nice and the scalp massages during shampooing are really relaxing. It is easy to get upset instead of sorting out a solution to problems or focusing on the positives. I should maybe have focused on the fact that they did a great job on my children's hair the week before and treated them really well, that might have been because they were not done via Groupon though? I get the feeling Groupon customers don't count.

Lovely, informative stylists. Great place. Wouldn't go anywhere else.