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Great Waves Swimming Academy

Thornton Heath, Greater London

(7)
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4.5/5

7 customer reviews

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29 December 2022

DO NOT send your child to Great Waves!!! Unfortunately, I had a really bad experience at Great Waves Academy. They asked my 5 year old daughter, who is a beginner, not to come back to their pool at Keston Primary as she had vommitted in the water accidentally. They gave us no warning or even gave her another chance. This really knocked her confidence, as she is only a child and she shouldn’t have to be penalised for accidentally vomiting. I’m sure many children vomitt or pass urine in the pool and do not get asked to leave! Very very disappointing and unprofessional. Her swimming teacher was good, however the business as a whole handled it very poorly and I am disgusted. More...

Great Waves Swimming Academy
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Reply from Great Waves Swimming Academy

Dear Ms Clarke, Thank you for sharing your feedback and we are sorry to hear that you feel disappointed with your experience at Great Waves Swimming Academy. We always want to support our swimmers and on all the occasions your daughter was sick in the pool our team gave her lots of reassurance and support coupled with advice from the team against eating before swimming. As discussed, each episode of sickness resulted in the closure of the pool and had ramifications for many children and families who use the swimming pool and had their lessons cancelled with other local swim schools that depended on their classes running after ours. There was also disruption for the school itself as specialist cleaning was required before the pool could safely reopen. We certainly didn't want you to stop lessons with Great Waves Swimming Academy and offered to accommodate at other sites as our hands were tied at that location as there had been several closures over half a term due to the above issues. We always aim to support our families and never want anyone to feel unhappy with our level of care. In these situations, we try our best to guide customers with our provided written literature surrounding eating before a session. We also try our very best to support any further requirements on the poolside with our management team. We take all feedback seriously, especially as you feel this was not handled in a way that was sensitive to your daughter's feelings, and we do genuinely apologise for that. We wish her all the best with all future lessons. Warmly, The Great Waves Team

29 August 2019

Took my 5 year old grandson for the five day crash course at Great Waves . Five days of half hour sessions. Already he’s swimming. The level of confidence after just four days has to be seen to be believed. The smile on his face as he effortlessly ducks his head under water. Floats on his back. Sits on the ground and swims under water is nothing short of miraculous. Professional friendly staff and small groups wonderful setting and facilities. Highly recommended More...

Reviewed on Google Maps

27 November 2018

My daughter has been going for a few weeks now in a beginners' class and has made a lot of progress already. She loves the lessons, and her instructors are really good at engaging the children and getting them to surpass their comfort zone.

Reviewed on Google Maps

14 November 2018

Finally a genuine, caring swim school! Great Waves really know what they are doing, my two sons love going to swimming and have made so much progress it is great to see them enjoy the pool on holiday!

4 April 2018

My sons have been swimming with Great Waves for the past 3 years. Both weekly and intense holiday courses have been a great success. Excellent communication and caring teachers. They tailor teaching to the individual child and their strengths and weaknesses. I’ve witnessed a fantastic approach with children with special needs and immense progress for every child. I love the complimentary tea and coffee and friendly reception! An excellent family-run swim school. More...

Reviewed on Google Maps

26 May 2017

Very good and well organised swim school. Been using them for a while now and have been impressed by the quality of teaching.

Reviewed on Google Maps

3 January 2017

Brian Philbrooks

Reviewed on Yell