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G

grand coaches

Old Bailey, Greater London

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1 hire on Bark

Reviews (12)

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2.5/5

12 customer reviews

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25 February 2019

Very lovely dealing with the team over the phones the booking was very quick and easy and the coach actually exceeded our expectations, we didn't know we got upgraded for the same price which really made the day special. We have the team to thank for that!!! Will definitely be using this company for special occasions again. More...

Reviewed on Google Maps

3 January 2019

Do not use this bunch of thieves under any circumstances they will steal your money and leave you high and dry. Dont touch them with a barge pole.

5 November 2018

We went from Staffordshire to Cardiff. Party of 7.
Punctual.
Driver -EXCELLENT. Driver professional and polite.
Coach not as modern as expected - but road worthy.
Mix up with driver over payment-quickly sorted (take documents with you)!
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30 August 2018

Worst company. They ditch you at the last moment. We booked 12 Seater for 3 days, 7th June 18 to 9th June 18, from Ardrossan to Edinburgh via Inverness. We booked the minibus with driver and paid the full amount in advance. They cancelled the trip on 6th June evening at their office closing time. That too by email and not by phone. The reason given - no driver available. Because of the last minute cancellation we had to shell out extra money to reach our next destination. Also we had to skip a few important places / attractions which we had planned to visit.

We tried to contact Mr. Henry Luu however there was no response. We had to fight to get our money back that too they released the payment after one month.
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30 August 2018

Oh my God I can not believe it
i was looking for a coach going to Disneyland Paris I found a company name, Grand Coach. I spoken a gentlemen name Antonia firstly his behaiver is very good. He booked 84 seater coach asked me to £1625 and only taken my card only deposit
i can not believe without my permission taken £1675
2 days later he said to me my invalid quote and demanding another £2200 when i was inquired with the office while making this booking he assured me that 83 seater coach is avilable for the required date but when all payment was taken then he changed his mind and said no 83 seater coach is available i have to pay further £2200 so he can booked for me 70 seater coach
i was visited this office address oh my God i can see a lady only a small room third floor one chair one table no one else olso this lady broken English she can not explain anything
i am afraid i had report this issue to the police and my bank
luckily my bank help me to return my money
i request everybody please please anything book from this company think twice
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8 August 2018

I booked the coach for my family trip from London to Wales and the services were extremely good. In addition, I was on a budget and I was desperate for the transport for my holiday trip because I haven't been with my family for such a long time. Thank you for the great experience.
Would definitely recommend this company!!!!
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11 July 2018

I'm so pleased I didn't see these reviews before I booked Grand Coaches, if I had, I never would have used them for my wedding, which would have been real shame as they were very good. They give me the best quote I could find. I'm assuming they turned up on time as our wedding ran late, I would say we were a good half an hour late. The driver sat and waited for us and never said a word. More...

11 July 2018

Very lovely service with nice coaches! The driver added to the experience which made the day a lot more bearable with all the travelling. Great!

25 June 2018

They are a disaster they take your money and dont turn up and dont pay you back STAY AWAY FROM THIS COMPANY YOU HAVE BEEN WARNED

14 June 2018

Please stay away from Grand Coaches company. No deals with them if you don't want to be disappointed. We have booked 2 big coaches for 100 people for the weekend trip (01-03. 06.2018). All was sorted: the hotels, meal and journey. Few hours before trip they just informed us that coaches will not come - the reason they don't have drivers. They refused to pay for the loses we had. Just said will return our money in 28 days. We still are waiting for our money back. Please beware and don't cooperate with this company. More...

10 June 2018

This company really bad .. They cancel the coach in 1 day and refund will not return up to 28 days.. Do not use this company

7 June 2018

My son and his friends booked a bus to go to Manchester for Park Life in January 2018 for 8th to 11th June 2018 and have been advised less than 24 hours to go that they do not have a driver. This is a very poor service and would not book with Grand Cosches EVER. They have been told that the refund will not be returned up to 28 days. Very unreliable. More...