Gradwell Communications

Gradwell Communications

Gradwell Communications locationJames Street West, Bath, Somerset

(13 Reviews)

Founded in 1998, Gradwell Communications Ltd is a UK-based, 70+ employee, and award-winning provider of communications technology that works for small businesses. Their voice over IP (VoIP) internet-based telephony, superfast broadband and cloud communications solutions are currently used by over 22,000 small businesses and partners across the UK. Gradwell invests heavily in new technologies whilst supporting a business approach that strives to always give their customers a relevant, credible and memorable experience in addition to their robust telecommunications solutions.

For more information about Gradwell Communications, please refer to

Gradwell Communications Reviews

Gradwell Communications Reviews

Review of Gradwell Communications by Jay Vincent
1 04/12/2018 Jay Vincent

The sales department was good at first until it come to light I been miss quoted!

The onboarding team are joke with them not listening to what you say, engineers not turning up at all and going way past the estimated turn around time for instalment. Rooters and equipment not being sent out because order not been proceed correctly (guess that partly sales as well)

Install not being down correctly as part not being left for phone to plug in and further delays in equipment being sent out. As equipment post to arrive before engineer what they could not achieve even with the massive delays.

EASLY THE WORST FIRST IMPRESSION OF COMPANY I EVER HAD..... as all the low level staff are looking to do was cover there self instead of tackle issue.

A senior manager contacted me and got things moving and issue a credit as it fell (in there words way below there standards)

So I decided at this point to put it down to being bit unlucky and did not give them a bad review. But now I been using there service for 6 month I had the same fault 9 times no one tried to get to root issue they just done reset what solves issue for few days / couple weeks and then it back.

Avoid this company there customer service very poor your complaints only go so fair as they like to cover for one another and if you want to get on with running your company instead of being on phone to these guys then this company defiantly not for you.

Review of Gradwell Communications by rashna shah
5 12/06/2018 rashna shah

Dominic was very helpful and entertaining in helping me set up the Gradwell system....a definite 5 star satisfaction

Review of Gradwell Communications by Chris Parker-Brads
1 23/05/2018 Chris Parker-Brads

I read the reviews and with great trepidation after a recomendation from a friend, decided to give it a go. Despite in my first email asking whether there solution would work on Chromebooks, finally found out it does not unless I pay a couple of extra hundred pounds per year.

The sales process was fine, except once we signed up, the onboarding experience was terrible. Literally, here are your logins get on with it. I was then promised a phone call going through the setup procedure this never arrived.

Support at first was ok, but it looks like Dom is completely overworked and left on his own.

To be honest, I wished I had never started to look into Gradwell it has been a complete waste of my time.

Update: Just had an account manager call from Gradwell offering their apologies. This was a appreciated.

Review of Gradwell Communications by Mi Crow Courses
5 11/05/2018 Mi Crow Courses

Helpful support - very cheerful and neatly walked me through our solution. Dom from the onboarding team had a good sense of humour and kept the chat focused, but interactive. Good use of screen-sharing technology. Overall, impressed.

Review of Gradwell Communications by Gavin George co uk
5 29/03/2018 Gavin George co uk

Honestly I've been with Gradwell for over 5 years and I don't know how people have had a bad time with them. Their service has always been great as far as I'm concerned. I use their VOIP and internet services and can't say enough good things about them. The fact that my business phone number has now been lifted from a physical exchange is gold dust. Imagine building a business up for ten years, moving office and losing your number !! That won't happen with Gradwell VOIP. I could move to Canada and still keep my Cardiff number now !!!!

Review of Gradwell Communications by Duncan Wood
5 29/03/2018 Duncan Wood

Sincere thanks to Dom & the rest of the team in Gradwell who i've spoken to.. The customer service experience I have experienced over the last few weeks has been second to none in every contact & nothing has been too much trouble, with detailed explanations where required and ALWAYS with a happy, 'smile in the voice', non-condescending way. Wish many other organisations could take a leaf from Gradwell's book. eve3rlasting thanks to all, Hope you have a very enjoyable first break of the year. Kind regards, Kevin Wood. (representing a number of Gradwell accounts)

Review of Gradwell Communications by Graham Webber
5 09/03/2018 Graham Webber

I am very pleased with the on boarding team effort to get me up and running it was very helpful and made life a lot easier. Dom was very helpful and couldn't do enough for you and my services are running very smoothly now many Thanks G

Review of Gradwell Communications by Callum Johnston
5 14/02/2018 Callum Johnston

Good People, Excellent Product. Refreshing Service.

Review of Gradwell Communications by James Tincknell
1 03/02/2018 James Tincknell

Strap line should be “supporting small business* (as long as you operate within our support hours of Monday - Friday 8am - 6pm).”
We moved to their cloud based email system and have had no end of trouble. It’s now Saturday morning and email is down again with no one at Gradwell to contact. It’s staggering that a business providing internet services only offers such limited support hours.

If you only need to access your email within certain periods of the day then choose Gradwell, if like me and 99.99999% of the worlds population you need a reliable 24/7 service then I suggest you shop elsewhere.

Review of Gradwell Communications by Cocoon Vehicles
1 24/01/2018 Cocoon Vehicles

VOIP System good, Office 365 help and support poor. We end up going around in circles and actually feel sorry for our reseller who gets the brunt of Gradwell's bad service.

Review of Gradwell Communications by Vicky Grobbelaar
5 09/01/2018 Vicky Grobbelaar

A special mention to Dom Crobot who has been magnificent in helping sort out all the glitches and always friendly and willing to help.

Review of Gradwell Communications by Walt -
1 08/11/2017 Walt -

Have been a customer for many years and now migrating away. They used to be good. Unfortunately got a new generic platform in and then new management I reckon they took a really noticeable dive in 2015/2016 but I stuck with them in the hope they would get their act together. Over the course of 2017 the company has now reached the absolutely useless stage. Suggest you look elsewhere.

Review of Gradwell Communications by Michael
1 15/10/2017 Michael

Why can I not give not give 0 stars. One star implies that Gradwell does something well. They do not.

Gradwell used to be an amazing service provider but they have gone to the dogs and are beyond useless. I had moved everything away from them apart from the DNS service on the basis that what harm could that do and it was not worth the bother. HOW WRONG COULD I BE.

Gradwell has basically taken me off line every morning for the past week because of an invoice that should have been credited out months ago and I have had to call every morning to get things correct and to receive assurances that it would not happen again and protestations of apologies.

It is now Sunday morning and they have done it again and nobody is taking my call, responding to my emails, tweets or any means of communication.

There support and services are a joke and I would strongly recommend that you do not use there services. Nobody else can be this bad.

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