Cheltenham, Gloucestershire
We are a dedicated team who provide a professional and reliable service to our customers, from daily or weekly office cleaning. we also specialise in one off end of tenancy or moving in to your property cleaning. When creating GL5, our vision was to be different from all the others.
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2 customer reviews
Sachin
House Cleaning
I needed cleaner in that week and I was clear about it.
He came to view my house on weekend but didn't say he is busy. Instead estimated that he should be able to do next Saturday and he will let me know by Monday.
But didn't bother to inform or reply to calls or voice messages for whole day. In the evening on Monday, messaged that he can't do as he is busy..!
That was quite unprofessional and I was quite trouble as I have lost three days by relying on him.
I needed cleaner in that week and I was clear about it.
He came to view my house on weekend but didn't say he is busy. Instead estimated that he should be able to do next Saturday and he will let me know by Monday.
But didn't bother to inform or reply to calls or voice messages for whole day. In the evening on Monday, messaged that he can't do as he is busy.!
That was quite unprofessional and I was quite trouble as I have lost three days by relying on him.
If you can't do, you should let it known at that time or asap, as next person might be in big trouble because of waste of time like this.
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Reply from GL5 Complete Cleaning Services
under no circumstances did we commit to any day as we had a very large contract clean being completed to which Sachin was advised. I did explain to him via a text message that I left my phone at the place we were cleaning on Monday which can be verified if required. once I had my phone back I contacted Sachin to explain we would not be able to complete his carpet clean, I asked if he wanted me to send over some other contractors but he decided not to reply to my request. we have a 100% record on all our jobs, it appears that just because we could not fit in this one the client is not happy.
Peter Toth
Very friendly staff. They do very good cleaning.
Reviewed on Google Maps
Joe K.
Carpet Cleaning
Top Job done really well would highly recommend